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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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S
sajid802
from Bengaluru, Karnataka
Jan 10, 2017
Resolved
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Resolved

Sir
i have already complaint about this issue but till now i didnt recieve my amount of 4900 rupees, which should be refund within 7 days. i kindly request u to take some action on my issue because i need my money its very urgent.. And there is no help line number this is completely fraud system. I never thought that paytm could do this type of fraud. This is so irritating...
Bank Txn ID: ONE97.8684.[protected]
Paytm Cash Txn ID [protected]
[protected]:58:15 PM
Jan 23, 2017
Complaint marked as Resolved 
it took around 27 days to solve my problem.. i complained on twiitter. i was getting fast reply on twitter. so i suggest people to complaint through twitter rather than email.
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    S
    SOMNA90
    from Bengaluru, Karnataka
    Jan 11, 2017
    Resolved
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    Resolved

    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

    On 5th jan 2016 i recharge 1650/- from paytm to videocon d2h no 13651683 it is showing recharge successful but no recharge done actually.I mailed 10 times to paytm raised ticket.But no reply received from their end till date 11.01.2016.Recharge showing in invoice videocon d2h no-136 instead of 13651683, the complaint was already registered vide ref : 17890659, and many mails were sent but the amount neither credit back to account nor in wallet .
    kindly refund the ammount immediately.

    Transaction Receipt Order No. #[protected][protected]
    [protected] somnath.[protected]@gmail.com
    B
    SOMNATH DEY
    [protected]
    Aug 6, 2021
    Complaint marked as Resolved 
    Dear Customer,

    Thank you for sharing your details with us. We will have someone contact you as soon as possible.

    Warm Regards,
    Videocon d2h Team
    Dear Customer,

    We would like to inform you that recharge of Rs. 1, 650/- have been transferred in your customer ID 13651683 on dated Jan 12, 2017.

    Please note that your current base pack is Super Gold with monthly subscription of Rs. 275/-, and current account balance is of Rs. 1, 694.50/- as on Jan 20, 2017 with next recharge date Jul 23, 2017. Please be informed that any changes in base package or add-on pack will affect the due date.

    Warm Regards,
    Videocon d2h Team
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      M
      mehakpreet
      from Noida, Uttar Pradesh
      Jan 9, 2017
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      Address: New Delhi, Delhi, 110018
      Website: paytm.com

      I had tried to transfer an amount to another registered paytm user on 24 December 2016. The transaction got failed, yet the amount was deducted from my bank account.

      Paytm promises refund of money in case of transaction failure within 48 hours.
      It's been more than 15 days since I have been chasing paytm (almost everyday).

      Everytime I am given a different response. Also, most of the time, I get their standard responses and never a specific response to my problem.

      Their customer care number is also such that I am unable to directly talk to them.

      My amount got deducted on account of failure from their end.
      I deserve to get back my amount which was deducted.

      I have contacted them almost everyday, and yet my efforts have been futile.

      Request you to please help me get my money back.

      Thanks and Regards,

      Register Email ID : mehak.[protected]@gmail.com
      Transaction number : [protected]
      Jan 16, 2017
      Updated by mehakpreet
      I had tried to transfer an amount to another registered paytm user on 24 December 2016. The transaction got failed, yet the amount was deducted from my bank account.

      Paytm promises refund of money in case of transaction failure within 48 hours.
      It's been more than 15 days since I have been chasing paytm (almost everyday).

      Everytime I am given a different response. Also, most of the time, I get their standard responses and never a specific response to my problem.

      Their customer care number is also such that I am unable to directly talk to them.

      My amount got deducted on account of failure from their end.
      I deserve to get back my amount which was deducted.

      I have contacted them almost everyday, and yet my efforts have been futile.

      Request you to please help me get my money back.

      Thanks and Regards,

      Register Email ID : mehak.[protected]@gmail.com
      Transaction number : [protected]
      Sir my balance 2000 rupee is debate but not received in my wallat you are not solution my complaint about this matter so i am going to the consumer court because your company is not send my money so iam going to perss and add all the news paper and calem your company

      Transaction failure_No refund - Comment #2634806 - Image #0
      I transfer 1229 rs from Paytm to my Icici bank account. On 31dec2016
      But still I didn't receive any amount
      Transaction I'd ONE97.2402.[protected]
      Paytm wallet I'd [protected]
      Help me asap
      Revert back my money.
      Icici account number[protected]
      Ifsc :- 0000610

      Transaction failure_No refund - Comment #2634874 - Image #0
      A credit card has been used for unauthorised transaction on Paytm on 10 Dec 2016 for two transactions under id

      1. Rs 5000 id[protected]
      2. Rs 2000 id[protected]

      Please check which phone number and account has used this payment. This person has carried a fraud transaction

      Transaction failure_No refund - Comment #2634891 - Image #0
      Last dec12 i transfered 1000 rs from my paytm wallet to my icici bank account.
      but the amount didn't credited on my account. i also complaint or query to icici customercare and they said me the amount is not credited by paytm and they sent me my all statement on my mail. There is nothing shown on my statement transaction from paytm.

      Transaction failure_No refund - Comment #2634907 - Image #0
      I am add money 200 rupees and then i am returning to bank my money can not shown on my bank account.
      When i hv change mobile no.on my paytm accoumy. All of my previous balance from account turn to 0 in my paytm account this is not fair please return my balance in my paytm account
      Today i have done transaction from my mobile paytm [protected] for online ticket booking on bookmy show transaction ID [protected] for amount Rs 535.20. Request you to reverse this amount and credit to my paytm wallet. Because I have not received tickets from bookmyshow.
      I have added money in to wallet on 19th dec from my credit card. Also got the cashback from paytm of 650 but same is also not credited, wallet bal is zero as on date.
      Customer care experience is very pathetic no response from paytm. When I have raised query got solution from auto mailer.
      Plese my 1100rs deposit may a/c earlist thanks
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        R
        rajeevrajput
        from Delhi, Delhi
        Jan 9, 2017
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        Address: Ghaziabad, Uttar Pradesh, 201001

        I am writing this complaint i have done the payment on 7 Jan 2017 time 6:29pm for paytm of amount Rs 10000.
        Order no. #[protected].
        I have not received this payment yet and from 9 Jan 2017, now who is responsible for this .

        If i will not get this resolve by tomorrow i ensure will...
        +1 photos
        Paytm me paisa transaction karte waqt mere a/c se paisa deduct ho gaya par woh paisa nahi paytm me show kar raha hai aur nahi bank me toh phir mera paisa kahan gaya sir ji

        Payment deduct from account but not added to paytm account - Comment #2634810 - Image #0
        My friend transferred money to me in my paytm wallet I got the text message saying money is added but the money is not getting reflected in the Paytm wallet.
        I have written 13 mails about my problem the only response I am getting is standard one which is not solving the problem. It is already 15 days since I lost the money.

        Payment deduct from account but not added to paytm account - Comment #2634859 - Image #0
        Payment deduct from account but not added to paytm account - Comment #2634859 - Image #1
        Payment deduct from account but not added to paytm account - Comment #2634859 - Image #2
        Company has blocked access to the web site and mobile application.
        Complained to PayTM. But no response.
        Aksed them to close my account and transfer the balance. But no response
        Return to bank no send it.paytm many more times I am complaint no response
        I had sent 100rs and 1900rs to no. [protected] and this no. is unregistered and made account after 3-4 days and not reconvened money now ward the soln and sent date[protected]
        Dear Sir/Ma'am,

        On 28th Dec I submitted a request of Paymet for an online recharge for Delhi Metro card for rs. 300. According to Paytm, payment had failed (chq/Ref No[protected]. But the mentioned amount got deducted from my bank account and not refunded yet.

        I request you to look in this matter & sort it out.

        Regards,
        Mohini
        Sir yesterday i did a transaction with paytm to recharge my tata sky DTH .. paytm order #[protected] with wallet transaction id[protected].. mera ye deduction kal 3-1-17 ko eve 9.29 ko hua h paytm se but recharge nahi ho paya h .. aap jaldi se koi solution de

        Sent from my iPhone
        SIR,
        on january 2 i did a transaction of 8000 but not received the money in my wallet
        there is no use of submitting complain here, we have to take action by our-self. My 1500 also deduct from bank but not added to wallet.. Share you phone no. so we can make a group of whose who lost their money and the take some action against it...
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          P
          Piyush Vaza
          from Vadnagar, Gujarat
          Jan 9, 2017
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          Address: Junagadh, Gujarat, 362265
          Website: pytm.com

          My name us vaza piyush acount no. ([protected]) BOB
          24/12/2016 my pytm walllet add 2000rs is not add it' failed and debited my acount 2000rs and not refund to my acount ...
          I am already complain in castmer care it's not response me...
          +1 photos
          Jan 04, 2017
          Expertisetooprofits's response
          Sir mere se ek galti ho gai meko dost ke bank account me dalne the to mene galti se account no. Galtdaal diye to aab wo paise wapas chaiye kya karu
          Today morning i tried to add rs 6500 in my paytm wallet. i got message that payment of 6500 is received but paytm but then i received that it is cancled and refunded to bank. but i haven't received any refund money in my bank account.

          My 2000 rs is not refund to my account - Comment #2634846 - Image #0
          My self firoz khan my wallet no.[protected] maine kal apne pnb a.c se 2000 bal.add kiya tha uske baad maine agin back bank mai tranfar kar diya . lakin bal bank ac mai nai aaya

          My 2000 rs is not refund to my account - Comment #2634883 - Image #0
          I have add money through my atm. The money has debit in bank account but not credit in paytm account.
          I applied for refund request Rs 5000 from my paytm wallet to my bank account. Paytm is showing that, money has been refunded but its not showing in my account. Please check the issue and refund my money.
          Paytm mobile no-[protected]
          Bank txn id- [protected]
          wallet txn id- [protected]
          Mene galti se dusre ke bank account me paise daal diye to meko wo paise wapas chaiye to kya karu mam bata dijiye plzz plzz help meko aap log ki help h ch aiye kaise bi aur mere paytm app me register is no. Se Hua tha [protected] to plzz help me mere se galti se dusre ke bank account me daal gaya
          Money debited from bank...but transactions failed...and paytm not refunded my amount either to the bank or wallet...help me ...my failed transactions has order id which is [protected]
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            G
            Gaurav Dedhia
            from Mumbai, Maharashtra
            Jan 9, 2017
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            Address: 400086
            Website: www.patym.com

            During login i am getting message of account blocked since Jan 4 i am mailing daily to paytm customer care for my blocked account but till date there is no reply from them nor my account is been unblocked, also no reason for blocking my account. My registered mobile no is[protected]. there is balance of Rs. 2010 in my account. i cannot access my account nor unblock from forget password option.
            +2 photos
            Deducted my a/c account 20000/4000/9500/2000/2000/2000/15000/2073/10000/10000/3000/10000/10000/10000/800...

            Temprory Blocked account - Comment #2634812 - Image #0
            I have made 5, 000 bank transaction from my paytm wallet. It showing still pending. Sent an email to Paytm Company they didn't replied yet what they are doing and how much time it will take to resolve.

            Temprory Blocked account - Comment #2634849 - Image #0
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              A
              Anas Rangwala
              from Bengaluru, Karnataka
              Jan 9, 2017
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              Address: Surat, Gujarat, 395001

              Date :[protected]
              Dear Sir / Madam,

              My name is Muhammad Anas Rangwala (BOB Account Number : [protected] - Saving) at Nanpura Branch, Nanpura, Surat – 395001 (Gujarat). I have used my debit card number and Net Banking for adding money in Paytm on Sunday[protected]. I had done 6 transactions on my mobile (No.[protected] through Debit card & Net banking and details of the same are given below :

              (1) For Rs.50/- Through Debit Card
              (2) For Rs.50/- Through Debit Card
              (3) For Rs.50/- Through Net Banking
              (4) For Rs.50/- Through Net Banking
              (5) For Rs.100/- Through Debit Card
              (6) For Rs.25/- Through Net Banking

              Every time I received same message as Failed to add money and amount was zero in Paytm account but where as in my BOB account after all transactions every time related amount was deducted and transaction was failed. Till today I have not refunded (Credited) all amount in my related saving account.

              Please do the needful and credit Rs.350/- (50/- + 50/- + 50/- + 50/- + 100/- + 25/-) in my BOB saving account number [protected] as soon as possible.

              Thanking you,
              Anas Z. Rangwala
              Mob.[protected]Registered with BOB account)
              Jan 08, 2017
              Rajeev gupta.'s response
              Ye mera patym account [protected] hai jo ki login karne pr blocked bata raha hai

              Paytm.com — Patym account blocked

              Mera account [protected] hai jo ki login karne pr your account blocked bata raha hai ab mai kya kru plz help me
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                B
                bk garg
                from Satna, Madhya Pradesh
                Jan 9, 2017
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                Address: Panna, Madhya Pradesh, 488051

                Dear sir
                mere dwara paytm se intex aqua 16gb blue order no- [protected] book kiya gaya jo khali nikla. or mere dwara return kar diya. or dubara se merchant dwara ship kiya gaya jiska order no- [protected] wo bhi khali nikla. jisko mere dwara nahi liya gaya or postmen ko bapis kar diya lene se mana kar diya or uska track id tha - eq[protected]in jo india post se jo deleverd to kapshara so bata raha hai.
                mujhe jald se jald samadhan chahiye.
                Jan 16, 2017
                Updated by bk garg
                no response
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                  P
                  parul kharava
                  from Tikamgarh, Uttar Pradesh
                  Jan 9, 2017
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                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                  Website: paytm.com

                  1). Register Mobile number is [protected] / [protected]@gmail.com
                  2) wallet value 5000
                  3). Order No : [protected]

                  Transferred to BankBank Txn ID: [protected]Paytm Cash Txn ID [protected]-11-30 02:40:07 PM

                  BUT NOT CREDIT NI MY ACCOUNT

                  I ATTACHED MY MINI STATEMENT
                  PLEASE CHECK MY MINI STATEMENT, WHERE IS YOUR REFUND MONEY

                  KINDLY PLEASE STOP YOUR FAKE MAIL AND FAKE ARN NUMBER

                  BANK TOLD ME THERE IS O REFUND MONEY CREDIT IN MY ACCOUNT

                  NOTE THAT
                  +1 photos
                  Jan 09, 2017
                  Updated by parul kharava
                  1). Register Mobile number is [protected] / [protected]@gmail.com
                  2) wallet value 5000
                  3). Order No : [protected]

                  Transferred to BankBank Txn ID: [protected]Paytm Cash Txn ID [protected]-11-30 02:40:07 PM

                  BUT NOT CREDIT NI MY ACCOUNT

                  I ATTACHED MY MINI STATEMENT
                  PLEASE CHECK MY MINI STATEMENT, WHERE IS YOUR REFUND MONEY

                  KINDLY PLEASE STOP YOUR FAKE MAIL AND FAKE ARN NUMBER

                  BANK TOLD ME THERE IS O REFUND MONEY CREDIT IN MY ACCOUNT

                  NOTE THAT

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                    S
                    Shashwat Yadav
                    from Noida, Uttar Pradesh
                    Jan 9, 2017
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                    Address: New Delhi, Delhi, 110017
                    Website: paytm.com/about-us/contactus

                    Dear PAY TM

                    I am writing this complaint 3rd time as i have done the payment on 2 Jan 2017 for my Airtel DTH recharge of amount Rs 400.
                    Order no. #[protected].

                    According to DTH service provider (Airtel) they have not received this payment yet and from 5 Jan 2017 my DTH is suspended, now who is responsible for this .
                    When i am complaining to PAY Tm for this they revert me that it will take another 24-48 hours more to resolve, i don't know how many more hours i have to wait for this .

                    If i will not get this resolve by tomorrow i ensure will log in this case against forgery to consumer court.

                    waiting for revert ..

                    Shashwat Yadav
                    +91 [protected]
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                      Ratnakar jha
                      from Delhi, Delhi
                      Jan 9, 2017
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                      Address: New Delhi, Delhi, 110005
                      Website: Paytm

                      Sir mera paise wallet se kat chuka hai pr account me ni pahucha paisa sir.aur 10 din ho chuke hai . Or mai paresan hua hu ky karo kuch samjh ni aa raha hai. Plzzz help mee sir .
                      Thanks.
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                        S
                        sumanta89
                        from Silchar, Assam
                        Jan 9, 2017
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                        Address: North Tripura, Tripura, 799250
                        Website: [email protected]

                        Dear Sir,

                        On 4th'jan'2017 for an amount of Rs.600/- was deducted from SBI debit card and it appeared that the amount was transferred for the purpose of payTM wallet transaction No. POS PRCH POS[protected] but till date it is not added in my payTM account and also the said amount is not return to my SBI bank account.
                        In this context, I would like to request you that to clarify the matter and inform me at the earliest possible, if not kindly return me the same amount in my SBI bank account.

                        Yours faithfully
                        Sumanta Das
                        [protected]
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                          jayp rakash
                          from Bhadohi, Uttar Pradesh
                          Jan 9, 2017
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                          Address: Hathras, Uttar Pradesh, 204101

                          Dear sir
                          i have not received any payment from your side will complete your 7 day working but amount are not received and my debit amount date is -2/1/2017
                          and today 7 day are completed and my amount is -4500 send to syndicate bank but i am checking bank statement there is no any amount received from your side
                          my number is -[protected]
                          order id-[protected]
                          amount value-4500
                          note: you are request please resolve this case urgent basic...
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                            A
                            ann karthi
                            from Chennai, Tamil Nadu
                            Jan 9, 2017
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                            Address: 600048

                            I am karthikeyan .money is already taken from my bank but it is not added to wallet.. This is the money for giving insurance company today is the last day..money is not yet refunded to Bank itself sir taken fast step against this .order number [protected]... My money 6200 I need argently with in 4 hours otherwise my job will go...sir please kindly help me..
                            +1 photos
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                              A
                              Amit Dagli
                              from Bharuch, Gujarat
                              Jan 9, 2017
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                              Address: 380052
                              Website: Paytm

                              My name is Amit Dagli., and Advocate by profession. Paytm is going to make people fool by not giving answer and not refund at earliest.

                              I have paid Rs.350/-(Paytm Order No: [protected]) as Adani Bill at my customer ID. My Adani Gas Registered ID is # [protected]. The said amount has been deducted from my Bank account. I have verified from my bank. After completing there is screen also said that transaction completed. Now read what Paytm says:

                              Your payment of Rs.335 for Order [protected] on Adani Gas Limited could not be processed. If money has been deducted from your account, your bank will inform us the same within 2 working days.

                              I tries to contact Paytm officer, surprisingly Paytm is fully aware that money is deducted but seeking clarification from my bank. They not specifying which type of clarification they want and why. I tried many time to contact Paytm but there are only voice driven menu. I/we and people cant talk with their officer. I have write email on their system but they have not contacted me. I am unable to contact them. 9th January, 2017 is last day, there after Rs.50/- will be charged extra by Adani. In electronic system, payment is verified in two minutes, while Paytm seek clarification from Bank, surprise.
                              I will not trust Paytm as they are not publishing telephone number for talking and understanding.
                              Paytm must provide their officer Telephone Number on which there are 2 way talk. Not one way.
                              Jan 11, 2017
                              Updated by Amit Dagli
                              I want to file PIL (Public Interest Litigation) against Paytm. I need minimum 5 case(s) where Paytm is not responding for morethan 30 days after sending email(s). Who suffer loss of money and time, please contact me on email [protected]@gmail.com and mobile no: [protected]. First I will file case in Consumer Forum and then take this matter before The Hon'ble High Court.
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                                D
                                Deepak Barkade
                                from Pune, Maharashtra
                                Jan 9, 2017
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                                Address: 411028
                                Website: [email protected]

                                Dear sir, i am deepak barkade my paytm accuant no is [protected] maine 27/12/2016 ko ek transcation kiya tha usaka bank tran id [protected] hai o abhi tak mere accuant main nahi pahuch usaka wallet tran id [protected] aaisa hai aur 6/1/2017 se mera accuant block kiya hai mere accuant me 420 rupees the o muze refand kar do mera new accuant no [protected] plz return my moeny nahi to maie graahak seva manch ko camlent karane wala hu i requst my moeny refand.
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                                  A
                                  ak093
                                  from Chennai, Tamil Nadu
                                  Jan 9, 2017
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                                  Address: Gurgaon, Haryana, 122050
                                  Website: www.paytm.com

                                  Hello,

                                  My name is Ajay ([protected]).on 2nd JAN i was trying to send money(2500) from paytm wallet to another bank account, but it shows failed many times .then i decided to return my money to my BANK through which i have credited my wallet .so used the option like 'RETURN TO BANK' on PAYTM .this transaction was successful and my wallet amount got deducted. but i did not received my money (2500) in my BANK Account even after 7 days.i tried to contact PAYTM Team on mail ([protected]@paytm.com) but nobody respond me .and still i am waiting for my money.

                                  Plz help...
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                                    A
                                    Arupd
                                    from Noida, Uttar Pradesh
                                    Jan 9, 2017
                                    Resolved
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                                    Resolved

                                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                    Website: Paytm

                                    Yesterday on 08th of Jan, at around 10.30 am, I made an attempt to add Rs5000 on my Paytm wallet through Hdfc debit card. First for few seconds it appeared on my Paytm passbook and then I got a text stating the transaction has been declined and the money has been refunded. But to my knowledge the money hasn't been refunded yet and that's not even added to my Paytm wallet. I was adding that money to pay my college fees and that's all I had. Now my last date of paying the college fees is 11th of Jan and I am not sure how long will it take for Paytm to refund that amount. But its a sincere request to please kindly refund as soon as possible or else I won't be able to appear for my next semester exam. My paytm contact no is: [protected]. Arup Das
                                    Jan 9, 2017
                                    Complaint marked as Resolved 
                                    I got a text from Paytm that the money has been refunded today. So I am really grateful for looking into this matter and resolving this. i am really happy with the services of Paytm.
                                    Jan 09, 2017
                                    Updated by Arupd
                                    Yesterday on 08th of Jan, at around 10.30 am, I made an attempt to add Rs5000 on my Paytm wallet through Hdfc debit card. First for few seconds it appeared on my Paytm passbook and then I got a text stating the transaction has been declined and the money has been refunded. But to my knowledge the money hasn't been refunded yet and that's not even added to my Paytm wallet. I was adding that money to pay my college fees and that's all I had. Now my last date of paying the college fees is 11th of Jan and I am not sure how long will it take for Paytm to refund that amount. But its a sincere request to please kindly refund as soon as possible or else I won't be able to appear for my next semester exam. My paytm contact no is: [protected]. Arup Das
                                    I have added re's 6000 from Pub debit card against order number [protected] date 12.01.2017 but money not added in wallet not refund in bank order status is canceled refunded to bank but money is still not refund kindly resolve Issue. My podium Contact No [protected] Email Id- [protected]@gmail.com
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                                      Satish Chandra Prabhakar
                                      from Mokokchung, Nagaland
                                      Jan 9, 2017
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                                      Address: Nalanda, Bihar, 801301
                                      Website: www.

                                      Hallo, sir. I am sending 5000 rupees my wife ac [protected] . But money is not receiving and not return to my wallet [protected] . Please help . My txn id [protected], . Date 28/12/2016
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                                        S
                                        from Hyderabad, Telangana
                                        Jan 9, 2017
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                                        I transferred amount of Rs 199 from my debit card to my paytm wallet. Instead of my paytm wallet money transfers in Noida at paytm97998. Amount was never transferred to my account . Order id 5067881. When I contacted customer care no and entered my order id no, it said invalid entry. But this order no I received. Rs 199 was never returned to my bank account. Plz chck.
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