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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

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1743

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18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 122107

Respected sir, i have not using phone banking and amount 14100 is not credit in my bank account because paytm bank transfer limit is rs. 5000 one time so how it is possible rs. 14100 transfer to my bank account one time. U r harressing me and i was complained regard this matter many times but i am not satisfied. If my rs 14100 is not credit my bank account so i will case in national consumer court on paytm company. Its true and i will.
Treat it most urgent .

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Address: Ahmednagar, Maharashtra, 414302

I had transfer money from paytm to my sbi account on 31 dac 2016 but till not credited into my bank account. That this is paytm issue we cant help you.
State bank ask for state bank trans id taht wont be provide by pat
Reference no :74666516366652814056131.
Paytm bank trans id:[protected]
Wallet order id:[protected]
My reg no on paytm :[protected]

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Address: New Delhi, Delhi, 110030

Sir
on 8th Jan 2016 I made three attempts to transfer Rs 2000 from my HDFC accountto PayTM account, on first two attempts i got message on mobile saying 'transaction reversed/credited. on third attempt i got message that the money has been deducted from my account. but my wallet shows just Rs 12 however my bank account transactions shows the money has been transferred to my PayTM Wallet. Pls help
Rony Wilson
[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jan 9, 2017

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue, transaction details, account/customer Id and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Ajmer, Rajasthan, 305901

Website: Paytm

Sir/ madam, i want to know about my 9500 rs. Which had added on 20/12/2016, where is transfer that amount. As your statement 11184/- rs balace on 31/12/2016. But where are transferred 9500 rs amount. Please send me detail and send statement 1/1/17 to 5/1/17. I was download paytm app in my mobile but this transition is not showing in paytm passbook. Please help me. I always trust on paytm.my email id- [protected]@gmail.com and mobile no is- [protected]

Jan 09, 2017

Updated by Anil sancheti Dear sir/madam,
With regards,
I was added 9500 rs in my wallet on 20/12/2016 . after added 9500 rs my updated balnce in my wallet is 11182. I was not use my balance and nothing transfer money to any account and wallet or any mobile number .i am attaching screenshot of added balance in my wallet. I want to know complete detail of transitions in my account.
Thanks my mobile no is - [protected] and please call me. It's urgent. I want to know where was going to my wallet balance between 20/12/2016 to 08/01/2017. And where was transfer amount. Please help me please send complete statement from 20 dec 2016 to 08 jan 2017. And this transition detail

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Address: 342001

Website: paytm.com

On 6 th December I transferred Rs 2000 from my paytm wallet to my pnb bank account. But the transaction is still shows pending. Rs 2000 was debited from my paytm wallet but not credited in my pnb account yet.
Paytm wallet transaction ID is:
[protected]. I contacted several time to customer care but don't get any reply. Plz investigate the matter so that I get the amount back.

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Address: 440023

Website: Paytm

Sir today I have transfered RS 1600 to the account no.[protected] UCO Bank from my my account . My account shows debited but concern amount not credited
In Clint Account such type of problem happens with me on second time.
Tell how can we trust .We are regularly making transection through Paytm but what we get only trouble.
I request you please return my amount to my bank account.
My self Heman Chandraman Harle from Nagpur my cellno. Is[protected]
Email id [protected]@gmail.com
So please do it fast that we can do further transection through Paytm

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Address: Rangareddy, Andhra Pradesh, 500070

Website: PayTM mobile solution's

I have transferred a sum of 1, 300 rupees from my bank account to Paytm wallet at today morning 7.20 am, The money is debited from the bank account, but the transaction from bank to wallet is still showing in process.
How much time it will take u to transfer ?
What the hell is going with u team Paytm ?
Actually why does it happening to the customers,
When the amount is successfully debited from my bank account why Paytm wallet couldn't add money to wallet as fast as it deducts.
Is PayTm playing any game of business?

Jan 08, 2017

Updated by B R Reddy I have transferred a sum of total 300 rs. from my bank account to the PayTm wallet.
The amount has been debited from Bank account, but had not been transferred to paytm wallet .
I had done this twice from different accounts, Now I think my money is not safe with Paytm because it is being troubling in very urgent and needed times.
So,
Kindly take a feeble action as soon as possible.

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S

Snehasivvam

from Hyderabad, Telangana

Jan 8, 2017

I have added sum total of 5000/- rupees to my paytm wallet then I got message that my payment was successful but within few minutes I got message that transaction cancelled and money was deducted from my account.i just want to know the reason behind the cancellation after receiving successful message.it was very embarrassing moment and seems to be my money was not safe with paytm because it is being troubling in very urgent and needy times.so kindly take a feeble action as soon as possible.

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Address: New Delhi, Delhi, 110009

I have to pay rs5000 to my electrician for his service his mobile no. is [protected] but incidentally I paid rs5000 to [protected] named Mr. Ashwani Khushwaha mail id [protected]@gmail.com
I want to cancel that transaction
and want my money back
transaction id is [protected]
and why there is no customer executive to listen our complaints

Suffering from worst services of paytm
please help me i. will be thankful to you

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Address: 342027

Website: [email protected]

Amount is Rs 5000, sent dated Dec 31, 17.39 Txn. I'd No [protected] releted college fees, your time 48 hour's/ 03 Days, but sent days is 09, Paytm wallet fail, Paytm wallet fail, Paytm wallet fail, Paytm wallet fail, Paytm wallet fail, Paytm wallet fail, Paytm wallet fail, Paytm wallet fail ... Please money add in Paytm wallet, please contact me [protected], [protected], [protected] email; [protected]@gmail.com money sent from [protected] to [protected] mobile number Rs 5000 Dec 31 17.39

Jan 09, 2017

Updated by Jawan Ram Send money to mobile number [protected] dated Dec 31, 2016 17.39 Txn. I'd [protected] Rs 5000 not received and re add in wallet time 48 hour's/ 03 days but send money time is 09 days, missing a money and 81 time send to ticket massage but not replies, and toofree number is fail and no other content number, please call me [protected], [protected]

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Address: New Delhi, Delhi, 700027

Website: Paytm.com

3rd jan i was trying to pay swiggy rs 528 for food . The paytm walet is linked with swiggy. As i had no balance i tried to add money to the wallet afrer submitting my visa password the screen went blank. I tried again same thing happened again. After few minutes 2 messages came that 528crs twice deducted from my account. I had a trabsaction id mentioned in the passbook which i confirmed from the bank that the amount 528vrs twice paid to payrm but paytm is refusing to return the money. I lost 1116 rs total. No reply from paytm till now

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Paytm.com

Hi,

It is a several times when i am reporting this issue against the same wallet transaction id: [protected]. I have made a "refund to bank" transaction of amount 1000 rs. With bank txn id one97.8024.[protected] as on 2nd jan 2017. As per paytm care suggestion, this amount should have been credited instantly or within maximum 2 working days.
Now the 5 working days passed, and the amount has neither been created to my bank account (Icici bank) nor got rolled back to my wallet.

I am not sure why you guys are not taking care of this issue. This irresponsibility is raising a big concern about security aspects/production support services being provided by paytm.

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Address: Surat, Gujarat, 394517

Respected Sir,

Myself Rohit Jain, I m owning a Mobile shop at Surat.
I am using Paytm regularly after the banned announced by the Indian government.
I am very much comfortable with your service till 24th December 2016.
But on 25th December when I was dealing with my clients I had face problem with my 2 customer.

With that regards I had tried to add money to my Paytm wallet the amounts are 5000 from Bank of Baroda a/c that was deducted from customers account but not debited in my wallet.

Same thing repeats when I was trying next transaction with Union Bank debit card and here the amounts are 2800 and 600 respectively.

In both above mention transaction the amounts to were deducted from Bank account but the same amount were not came in my Paytm wallet till 08/01/2017.

Kindly look forward to my complaint as fast as possible.waiting in your positive response.

Yours faithfully,
Rohit Jain

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Address: Varanasi, Uttar Pradesh, 221002

My Paytm balance not come in my paytmb but balance reduced in my PNB bank account number [protected] how I take my money please give me solution and give my balence respentivaly your costumer

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Address: Mumbai City, Maharashtra

Website: paytm.care

I would like inform u guys that, as I above mentioned im facing problem in paytm wallet. i was adding 7000rs to paytm wallet through my card . the money got deducted from my card by it didnt reflect in my wallet . i cld u guys fr ur costmer care numbr thy told me to wait fr 48 hrs . its been 18dys neither i got my money in my paytm wallet nor in it got refunded to my card . i hv sent many mails to paytm care bt i hvnt got any proper reply. i request u guys plz do smthng plz refund my money as soon as possible

thank you

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Address: Pune, Maharashtra, 411044

Wife transferred on my Paytm 1000 ruppees and from her account it was debited but I did not receive it . And are money has been wasted. I want my Money money back.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 110085

Website: www.paytm.com

Hello,

The promo code for 3000rs cash back was applied right in front of me & dealer umang motor dealers and we had double checked it. While making purchase of suzuki access 125 at umang motordealers saraswati vihar pitampura.

We would have not book the scooter if cashback was not offered or applied instead paid directly to dealer.

Earlier also, i have faced issue with paytm shopping. Where they offered 5000+ cashback on phone, later said it's a system glitch. This time it is getting worse, i'm going to make complaint to highest level and take this cashback.

Due to cashback offer the product came into my budget range. Now denial is criminal offence/fraud by paytm.

Please check with merchant, promo code was applied.

Regards
Kanishq

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Address: 335073

Hlo i have booked a movie ticket on paytm ticket confirmation failed but my money deduct to my account i have compliant serval times in paytm customer care but no response by paytm 15 days to go not refund my money in my bank account plz rufund my money in my account my order i'd of movie ticket is [protected] plzzz take an legal action against paytm

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Address: Chennai, Tamil Nadu, 600011

Sir i have recd 4100 from another person through paytm . i want to transfer the amount to bank account not able to do can u guide me. my contact no:[protected] email: [protected]@gmail.com waiting for your reply thanks. i would like to transfer to my bank account immediately and guide me how to update my bank details to paytm i like to continue as paytm customerf

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Address: Thane, Maharashtra, 400615

Sub.: amount rs 274 debited twice from my account on 4th january, 2017

Dear sirs,

On the 4th of january, i had bought food from plush restaurant at kasarvadavli, ghodbunder road, thane for rs 274. I paid using paytm.

Unfortunately, the payment was debited twice from my account.

1) time 19:13, jan 4th amount rs 274
Wallet txn id. [protected]

2) time 19:13, jan 4th, amount rs 274
Wallet txn id. [protected]

Please arrange to revert the amount of rs 274 immediately and credit it back to my account.

Regards

Ranjit kambil

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Address: 380058

I have added rupess 500 =00 [five hundred only] in my wallet from my bank saving account but amount debited from saving account but not credited in my paytm wallet.. I went to canara bank for the same but answer from authorities was to refer or ask paytm
I sent three reminder to paytm but still no result
Please resolve the issue

Paytm name — pramodkumar durg
Mobile — [protected]

Jan 08, 2017

Updated by pramod07 amount added on 25/12/2016

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