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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 531

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N
Niv22
from Bengaluru, Karnataka
Jan 6, 2017
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Website: Paytm

I tried to recharge my DTH through paytm mobile application which lead to a failed transaction. But amount got deducted from my account. When paytm customer care was contacted regarding the issue, there was no proper communication from them. They replied as the recharge is done for incorrect DTH num, and asked me to send a correct one so that they can recharge it again. And there is no response since i have sent a correct dth num. This is the Order ID: [protected].
Request paytm to refund my amount back to my account.
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    Ả
    Ảşhųtøşh Gųptắ
    from Mysore, Karnataka
    Jan 6, 2017
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    Address: Varanasi, Uttar Pradesh, 221001
    Website: paytm.com

    As i have transfered my money 5000 Rs from paytm to my bank account on[protected]:14:00 PM. but i still now i did not receive my money. as the paytm supporters said like -(We would like to inform you that usually amount credits in user's bank account instantly after initiating a transfer from Paytm wallet but sometimes delay happens because bank takes up to 2 working days to process the transaction. (PSUs bank takes up to 3 working days).
    this is the 7th working day right now i didnt receive the money to the bank.
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      M
      Mymemon92
      from Ahmedabad, Gujarat
      Jan 9, 2017
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      Address: Mehsana, Gujarat, 384001

      I have ordered for bill payment on paytm on 5th January for 300rs, my order still pending now and i can't be cancelled it from order history. How can i get back my money from paytm. There is no customer care number to complaint this, please help me.paytm doesn't given me solution for this from fours days even doesn't reply me..
      Paytm order no:[protected]
      Amount:300
      Ordered for Ugvcl bill payment
      Payment date:5th January 2017.
      View replies
      Customer care call me on[protected] deduct my Rs 24770 in bank account then not any response given i have complain register on [protected] and every time message send will call you in next 2 days but not any response given last 15 days. all proof attached here .
      Reply
      viprayshah's reply, Jan 17, 2017
      Till date not resolved my complain
      Dear sir I have added 5000 amount in my paytm wallet . Amount diductwd from bank but not update in paytm wallet

      Best regard
      Vinit gaur
      Reply
      Sir,
      I requested sir mene[protected] ko paytm wallet to my bank account me Transfer kiye the but paytm wallet se paise kat gye par mere bank account m credit nahi hue abi tak ho sir plz help me... My contect no [protected]
      Email. [protected]@gmail.Com
      Reply
      I am chandan kumar ..Paytm no. Is [protected].My customer dth recharge is fail, but my payment is cut in my account.Date of 6dec.2016, id is[protected] of vodafone d2h
      Reply
      Clear the issue are refund the amount I'd number [protected] becase 5 day's it showing as pending mail came that u will get refund within 2 days but I didn't got the amount in wallet are bank pls clear the issue as soon as possible I have some personal problems i want money as soon as possible
      Reply
      I had paytm balance of 24 and i used it for recharge of 53 on aircel [protected] and rest balance from my debit card. But not recharged my phone and balance is deducted from both paytm and my bank a/c i want my money back immedately
      Reply
      I was book ticket from irctc through paytm but the train is cancelled and refund is come in my paytm but my wallet is showing 0 balance .
      There is no customer representative for thats issue

      And one of my friend send me 1000 rs in my wallet i recieve in msg but not in wallet
      Reply
      Sir
      one custamer send the blood test amount through you wallet but falsely paid the
      amount other mobile number, so please reverse the amount to sending custamer

      sending mobile number ;[protected]
      transfer number ; [protected]
      Reply
      Pay Tm says we have not received any payment and bank says we have transfer money in pay tm its proof given to pay tm now magic is where is my money?
      Reply
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        N
        Nagar16
        from Noida, Uttar Pradesh
        Jan 6, 2017
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        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
        Website: www.paytm.com

        I got a call from [protected] regarding my previous complaint and then they offer me a support plan of ₹12 i agreed for the service and I ask him for the payment then he hold me that tell me the card numbers and also you will receive a OTP number which you need to share I declined for that and then I told him that I will visit the branch and do the same then he told me that this is the only way for the payment I denied for sharing my card numbers over the phone he tried to retain me and then at last he hung up the phone.
        View replies
        Similiar issue happened with me on 3rd Jan 2017 and around 39000 was deducted from my debit card which was paid towards Paytm. But no use of expecting any help from these people. They will just console you never do anything for you. After some days you will only loose patience and forget about your money.

        This issue is currently taking place with many people now, but still no action is taken by neither bank nor paytm nor police. Use of Paytm is becoming hell now.

        Thanks,
        Pallavi
        Reply
        I had complained before against paytm for the unsuccessful recharge of Rs. 408
        On 15 April 2017 paytm customer care Rahul tripathi calls me from paytm customer care toll free no. [protected]
        to assist my problem
        He said he is going to refund my money he asked my card no. And Otp
        He deducted Rs. 33690 and Rs. 15540 from my account
        Plz take serious action against paytm
        Reply
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          R
          Rohit597
          from Satana, Maharashtra
          Jan 6, 2017
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          Address: New Delhi, Delhi, 444505

          I had done a transaction on 26/12/2016 .I made a transaction of Rs 10000 but the money is debited from my bank account and it is not reflecting in my wallet. My order Id is-[protected].Please look into this matter and solve this as soon as possible.I am providing the bank transaction details for this transaction.It is almost 9 days since I had done this transaction. Please show me the refund status of my order.MY login id is -[protected].Your customer care does not give any satisfying answer to me.please refund my amount as soon as possible.
          View replies
          When I was transferring my amount to my bank account but in the mean while the option came that merged then I click there but my amount was missing I am not able to track the amount pls do the needful
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            A
            aanchal1#
            from Delhi, Delhi
            Jan 6, 2017
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            Address: New Delhi, Delhi, 110009
            Website: Paytm

            On 29 December, 2016, I transferred Rs 2000 from my Paytm wallet to my SBI account.The amount got deducted from my Paytm wallet but I did not receive it in my bank account.
            Transaction Id:[protected]
            Order Id:[protected]
            The text message which I received said that I would receive the amount within a week but it has been more than a week.Kindly look into the matter
            View replies
            Dear sir I added pytm Mony in bank account but .. Balance is dedicated my account but not received my paytm wallet pls check ..I have not. ..Order I'd & transition I'd... Pytm has been did not show details
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              R
              Ravi Khetwal
              from Mumbai, Maharashtra
              Jan 6, 2017
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              Address: 396230
              Website: www.paytm.com

              I have been using paytm since 3 years, Today dated 06.01.2017, I decided to create another account, I thought to merge the account with new account. But as I merged the accounts the balance from my old account that was 5800 did not get transferred and now it shows balance as 0.00. I tired to call customer care service at [protected] but it is computer operated calling service and there in no option to talk to any customer service representative to explaing the actual issue. It is not appriciable form a company who is promoting itself on high market value.
              Kindly help
              View replies
              My below orders are showing pending from long time. Money got deducted from my account, but recharge not done.No customer care number also to check.Didn't got any reply from the [protected]@paytm also. Order no: Paytm order no: [protected] 5 Jan 2017 6:51 pm Recharge of mobile no [protected] DC transaction No[protected]
              Reply
              Wallet Paytm account [protected] se wrong account no[protected] update .but right account no[protected] and ICIC0000714 code .
              Reply
              I booked my train tickets through the paytm app at 11:08 partly by debut card and rest by paytm wallet, the money got deducted from both but the tickets failed to book
              Reply
              Rs1100 delivered from my dcard but not refund my compLen number on 26December is 15614176 today is 30th Dec but my money is not return in my account so I am going to rbi with my complane for paytm company and my bannk
              Reply
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                S
                Sk Tabrez Khan
                from Bengaluru, Karnataka
                Jan 6, 2017
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                Address: 560067

                I have transferred ten thousand to my bank account through Paytm vallet on 5/1/2017 yesterday evening money deducted from Paytm vallet but I have received yet in my bank account.am trying contact customer support since last I got four five contact number but no response.kindly do need full I need my money back as soon as possible in my account.please help me to get money back I have to pay Bill's.
                View replies
                My bank ac [protected] me 500 700 ka tarsfer nhi huaa or pese cat gye
                Reply
                I did the transaction of Rs.3000 on 27 December 2016 from paytm to my bank account. Money has deduct from my paytm wallet but not received in my bank account till now. And so much emails i have write to the paytm care but no response has come from there.Today 13 days are over but no response from that side.I am handicapped person i can't go anywhere what i do please give me solution regarding this.
                Reply
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                  M
                  Manish Ameriya
                  from Delhi, Delhi
                  Jan 6, 2017
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                  Address: 324005
                  Website: paytm.com/paytmwallet

                  I made a online transaction to add balance in paytm wallet of Rs.10000/- Bank (Txn ID: [protected]) on dt.[protected] which shows successful by paytm (Cash Txn ID [protected]) further i need to use this amount to make my transaction, i attempted the online transaction of Rs. 10000/- which shows successful from paytm wallet Paytm (wallet Txn ID [protected][protected]:25:08 AM but still amount of Rs.10000/- is not transferred to complete this transaction succesful into my bank account. I have called so many times and lodge a complaints against paytm but their is no action taken place so far. i am very depressed due to the failure of this kind of transaction and i am not able to complete necessary work.
                  Jan 06, 2017
                  rishiraman patel's response                   Below mention my transaction I'd but not return my transferd amount [protected]/[protected]/[protected]
                  Please return by patym company. Fast.
                  Rishiraman patel
                  [protected]
                  Abhi[protected]@gmail.com

                  View replies
                  I have transferred money to bank through Paytm wallet dint got credited till now I have transferred date 30.12.2016
                  Respond immediately
                  Reply
                  I was transferring money via Paytm wallet to my a/c. Initially it showed required 7-8 hrs to complete but later checking I found transferred but money wasn't deposited yet what should I do they r also not replying
                  Reply
                  Please return my transferd amount 1068/-rupees only by patym to account.it's transaction are successful but not show my account summers any transferd amount.

                  Rishiraman patel
                  [protected]
                  Reply
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                    V
                    viprayshah
                    from Bengaluru, Karnataka
                    Jan 6, 2017
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                    Address: Ahmedabad, Gujarat, 380008
                    Website: tweeter and gmail

                    Dear sir,

                    Pay Tm Cheat with customer after government under taking payment deduct in bank A/c but payment failure threw pay Tm then not given ans.
                    check Consumer court web site all case pending not resolve & not give any answer Viprav Shah [protected]
                    our government encourage for digital payment but Pay Tm Cheat with customer my 770 Rs deduct threw bank before 10 days
                    not given answer by Pay Tm Every alter net day given mail but not any response 2nd problem is not any contact no for telephonic discuss
                    Pay Tm Cheat with customer after government under taking so request all indian people care with Pay Tm 770 Rs gone

                    Regards

                    Viprav Shah
                    Jan 17, 2017
                    Updated by viprayshah                     Till date not resolved my complain as well as not any given response so take care with pay tm and share my issue maximum people.
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                      P
                      Parveen Lega
                      from Palwal, Haryana
                      Jan 6, 2017
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                      Address: Hisar, Haryana, 125005
                      Website: paytm

                      Dear Sir

                      I am Parveen from Hisar (Haryana). I have a Paytm Account on Mobile No -[protected]. On dated[protected] I made a transaction to recharge my Paytm Wallet but due to some error the transaction was not successful. My amount has been deducted from my bank account but neither the amount is credited in the Paytm Wallet nor my bank account get the credited amount. According to Paytm the amount was credited back to my account. The details regarding transaction are given as below:

                      · Bank Txn ID: [protected]

                      · Paytm Cash Txn ID [protected]

                      ·[protected]:24:36 AM

                      Till today 12 days have been passed but I have received the amount neither in my Bank Account nor in Paytm Wallet.

                      So please consider the same & refund the amount to my bank account or paytm wallet at the earliest.

                      With regards

                      Parveen

                      [protected]
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                        A
                        Amanda.93
                        from Baramati, Maharashtra
                        Jan 6, 2017
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                        Address: Thane, Maharashtra, 401107
                        Website: Paytm

                        Created an account with Paytm using my old number long ago but never used the app. I've lost my previous number which was [protected] and yesterday was the first time i wanted to use the app but it asked me to verify the number. I don't use that number anymore and I've added Rs. 1150/- into mu account yesterday but now can't use the money because it's not allowing me to change the number. It's asking for a pdf of my transactions with Paytm. How do I provide that when I haven't used the app before? Please, look into this. I need my money back!
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                          R
                          Raju Kodela
                          from Hassan, Karnataka
                          Jan 6, 2017
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                          Address: Medak, Andhra Pradesh

                          Sir iam transfer to paytm wallet but not added wallet but dedicated my account txns
                          28 days completed sir iam kindly requsting sir
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                            R
                            romil pipara
                            from Coimbatore, Tamil Nadu
                            Jan 6, 2017
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                            Address: 382213

                            My money is diducted from paytm bt still not credited in my account. please solve this problem as soon as possible otherwise i ll sue on paytm. i had deposited money in paytm 28 december 2016 and paid to my bank but still not recieved my bank on 6 january 2017. its been so long at least 9 days but yet not received in my bank account. what should i do .
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                              sardul6
                              from Dhaulpur, Rajasthan
                              Jan 6, 2017
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                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                              Website: www.paytm.com

                              Dear sir/Madam
                              I returned money paytm wallet to bank. But amount is not credit in account..
                              Transfer amount is 300 and 500rs . Please solve problem as soon as possible.

                              please find attachment
                              Arun Kumar
                              [protected]
                              Jan 07, 2017
                              Updated by sardul6                               Not resolved yet and they are asking personal details of card.
                              Please do not providei
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                                A
                                Abhishek Dhiman
                                from Noida, Uttar Pradesh
                                Jan 6, 2017
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                                Address: Ambala, Haryana, 133001
                                Website: Paytm

                                I use paytm I transfer money to bank but transaction pending how do you receive my refund and I cannot connect to customer care my Transaction ID - [protected]
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                                  A
                                  ajay13011992
                                  from Mumbai, Maharashtra
                                  Jan 6, 2017
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                                  Address: 144021

                                  Dear sir/mam,

                                  Order no of my payment of rupees 6000/- is [protected] on 13th of December 2016.Full amount of rupees 6000/- has been deducted from my account but still i have not received a single rupees in my account . I have call customer care many time but no response received yet.
                                  Kindly clear me otherwise i am going to register a case on PAYTM.

                                  Attached is the screenshot for your ready reference.
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                                    kundan.
                                    from Dhanbad, Jharkhand
                                    Jan 6, 2017
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                                    Address: Deoghar, Jharkhand, 814112
                                    Website: Online recharge

                                    We have done online transaction for mobile recharge of Rs 95.Rs 95 debited from my account but recharge not done successfully. transaction number is -[protected]& order number is [protected].kindly do needful action on urgent basic
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                                      N
                                      nidhi160173
                                      from Chandigarh, Chandigarh
                                      Jan 6, 2017
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                                      Website: paytm.com

                                      Sir,

                                      I made a payment of Rs 500 to mobile no [protected] on 13.12.2016. This mobile no was not registered with paytm then but later it got registered after one week or so.
                                      In my passbook, there is debit entry of Rs 500 but payment is not received by mobile [protected] till date. I emailed my complaint to paytm customer care but issue has yet not been resolved. Please look into the matter urgently otherwise I shall have to stop using Paytm wallet due to my bad experience.

                                      Regards

                                      Nidhi Gupta
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                                        Rash17
                                        from Hyderabad, Telangana
                                        Jan 6, 2017
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                                        Address: Gautam Buddh Nagar, Uttar Pradesh
                                        Website: paytm.com

                                        I have written multiple emails to paytm care with card details history and latest paytm transaction history proof, so that they can transfer my paytm balance from one account to another.

                                        My old mobile number has been deactivated and now I am unaable to login and use my balance which needs to be transferred. After multiple phone calls and emails, the issue is unresolved.
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