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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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1743
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PayTM Mobile Solutions reviews & complaints page 541

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J
jolly963
from Gurgaon, Haryana
Jan 2, 2017
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Address: Gautam Buddh Nagar, Uttar Pradesh
Website: www.paytm.com

Paytm is the bigger internet fraud.
Paytm is fraud shopping website.
Paytm customer care is the worst in the whole industry.
This website do not have any toll free customer care number.
I send money (1920) from paytm wallet to another paytm wallet money deduct from my account and not receive any money to other person.
+[protected] only pathetic email support
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    D
    daxesh a shah
    from Surat, Gujarat
    Jan 4, 2017
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    Address: 380007

    My mob.no.[protected] from ahmedabad.i send rs. 100+1100 to [protected] alpesh shah. he receive text message.but paytm balance diplay 0. tr.id. [protected] (100 rs) and [protected] (1100 rs). send date 30 dec.2016. my passbook balance is cut. but alpesh shah passbook balane is 0. pl. process immiediately. give me a satisfactory answer. as soon as pos.
    Jan 04, 2017
    Updated by daxesh a shah
    I send 1200 rs to saree merchant .. In my balance cut this rs.. But in merchant account balance is zero till it is 5 days.. And he get message but balance not display.. Paytm no customer care response.. Any executive not come on line. Totally bogus. Pl. Not use paytm.
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      D
      danda ajit
      from Bhubaneshwar, Odisha
      Jan 2, 2017
      Resolved
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      Resolved

      Address: 751001

      Dear Sir/Madam,

      I am sorry to state that i had made a payment of 1418.36 from my PAYTM wallet on December 30, 2016 at pantaloons Bhubaneswar.

      There was a offer of 10% cashback if i made the payment through paytm wallet but till now i have not received my cashback of Rs 141 into my PAYTM wallet.

      My mobile number is [protected]
      Name is Danda Ajit KUmar.

      Request you to please look into the matter as quickly as possible.
      Aug 6, 2021
      Complaint marked as Resolved 
      Hi Ajit,

      We understand how you feel, however we would like to share with you that the Paytm offer on 30th December was 'Shop for 2000 or more and get Cashback on Movies upto Rs.200'.

      Thank You
      Team Pantaloons
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        G
        Gopinath1213
        from Bengaluru, Karnataka
        Jan 2, 2017
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        Address: New Delhi, Delhi, 110019
        Website: www.paytm.com

        I tried to add the 11000rs(Order id: [protected]) into my paytm wallet on 15th december through my credit card. But the transaction has been in pending status but the amount has been deducted from my credit card. I contacted the bank customer care they have been told that the amount has been claimed by the Paytm. The paytm also sent the mail saying that "Your bank just confirmed a successful payment of Rs.11000.0 on Paytm against Order ID [protected]". I sent the mails to paytm about the refund the money to my credit card but i'm not getting the positive response from them. Atlease i told them to refund it to my paytm wallet, that one also they are not interested in.
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          S
          saket subham
          from Ahmadpur, West Bengal
          Jan 2, 2017
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          Address: Muzaffarpur, Bihar, 842001

          Dear paytm,
          I ([protected]@gmail.com) sended this fund to [protected], but after a long time, these payment not received by receiver and not back to me. where is fund, no perfect answer given by paytm. we would like to inform you that we have checked and found that your p2p (payer to payee) transaction hasnot been successful against transaction id [protected] and [protected] of amount inr 4990+4999.
          Do needfull.
          From,
          Aket subham
          [protected]@gmail.com
          Jan 22, 2017
          Updated by saket subham
          aaj tak paisa wapis nahi aya,
          ...
          Dear sir,
          My mobile no [protected] and email...id...:- [protected]@gmail.com,
          [protected], but after a long time, these payment not received by me and not back to sender [protected]@gmail.com.
          where is fund, no perfect answer given by Paytm.
          We would like to inform you that we have checked and found P2P (Payer to Payee) transaction has not been successful against transaction ID [protected] and [protected] of amount INR 4990+4999.
          Do needfull.
          from,
          Dimple
          [protected]@gmail.com
          Dear Paytm
          I ([protected]@gmail.com) sended this fund to [protected], but after a long time, these payment not received by receiver and not back to me. where is fund, no perfect answer given by paytm.
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            S
            singhyogender1987
            from Udaipur, Rajasthan
            Jan 2, 2017
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            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
            Website: paytm.com/paytmwallet

            Dear Sir,

            Now 10 days has been passed away but till no you did not give any positive feedback over my complain having ticket number 15219337 now i requested you pls clear that if any possible solution of my problem or not as i wasted a lot of time in this matter & i also give many reminders on your costumer care services but all fail in vain now i have a humble request to you pls resolve my issue on top most priority basis.

            Regards
            Yogender Singh

            Paytm Mobile Solutions — Money debited from wallet didn't get credited to my account

            I transferred money from my paytm wallet to my icici bank account, money got debited but didint credited to my account.
            Worst customer service by paytm.
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              A
              Ashish Borade
              from Kankauli, Maharashtra
              Jan 2, 2017
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              Address: Jalna, Maharashtra, 431209

              I transfered money rs 5000 two times transfer total amount 10000 at date-28/12/2016 from my bank account (State Bank of India ) to my paytm wallet . Very soon the msg from our bank came that the amount has Ben debited. But my wallet didn't receive that amount after waiting or 24hrs we contacted our bank. it said that your money has been debited but we just can't help you to refund it back in your account as we have no information. As per the FAQ shown by the paytm app we waited for the next 48hrs. Soon we were helpless we contacted to paytm costumer care no. Again the same thing. I wrote a complaint earlier too. One person from paytm contacted us he assured us that our money we'll be refunded in next 48hrs. But nothing happened. I'm totally confused and now irritated too by this kind of inconvenience. Please I request you again refund my money back.SBI banks not help me.Plz.
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                M
                Mohamed Muzamil Ahmed
                from Gauribidanur, Karnataka
                Jan 2, 2017
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                Address: 562159
                Website: Paytm

                Dear sir, i have paid the electric bill 5 days back twice but both are failed and my amount has been deducted, i tried to contact your Paytm Customer care but i dnt get any response after one day i get call from paytm they spoke to me and they promise me that ill be getting my amount with in a 2 or 3 day but still i didn't get my amount if you are not returning my amount then i will not going to ever use your paytm aap, then ill be going to complaint against you in consumer court.and this is third time am complaining.thankyou

                my contact no :[protected]
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                  D
                  deepika16
                  from Patharia, Madhya Pradesh
                  Jan 2, 2017
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                  Address: 600100
                  Website: paytm.com

                  Hi, i did recharge for 300rs for my dth on 24.12.2016 08:45am, after adding money to my wallet... Money got deducted from my walet but recharge was not done...when i raised tickets on this orde customer support person said that the transaction failed and also promised that the money would be refunded in 24hrs... But no refund was done and the status of transaction was also not updated in the app... And also no response for my tickets and mail from then on... Its been more than a week and no solution is given... Order id: [protected]..kindly look into this
                  Thanks
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                    S
                    Sunny_khattar
                    from Gurgaon, Haryana
                    Jan 2, 2017
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                    I have my Paytm Account with mobile number 90******85(I have shared my mobile number with Paytm in so many mails). But i forgot my associated email id.So, i created my new account with the same mobile number. But during Sign up, by mistake I click on "Skip for Now" button.
                    I dropped so many mails to Paytm customer care, and their feedback mail, to tell me the process, how can i get my mony from previous account to this account.But all time they send a mail and explain me the same process to follow. I have already followed These process so many times, but i am not able to find the exact solution of my problem. I asked them to share their one customer care number, though which i can communicate to them and share my problem in detail, but they provide me some number, which again expalining me some process.

                    I asked them to call on my number, but even if they are not supported.

                    I am having a huge loss in transaction, day by day, but these people are not ready to listem our problem.

                    Can any one please help me in this case.
                    Jan 05, 2017
                    Updated by Sunny_khattar
                    I did not get any resolution for my complaint. Can any one in board please help me in this case.

                    If i will not get my money back, then it will be a great loss for me.

                    Please help me.
                    Jan 10, 2017
                    Updated by Sunny_khattar
                    Paytm people are not getting resolution of my complaint. Even they are not bothering about the problem, which customer is facing.

                    Its about 20-21 days passed, and i have sent so many mail to paytm care.but these people are so irresponsible, that they are not replying even a single mail. every time they send one already drafted mail, and think that customer will get the resolution.

                    They are not thinking, that, when customer is sending so much mails, it means he is really in a problem, and till now, he has not found the solution of his problem.

                    Can any one from Consumer court halp me in this case or atleast guide me, from where i can find solution of my problem.
                    Same is the case with me also..paytm is very bad in this they don't bother to reply..I have also lost my money like this but its been more than 01 month now..amount is not received.
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                      S
                      Sanchit tiwari
                      from Meerut, Uttar Pradesh
                      Jan 2, 2017
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                      Address: 282004
                      Website: Paytm.com

                      On 18 dec i tranfered 5000₹ from my bank a/c to paytm wallet and it was not transferred but money was deducted from my bank a/c... Its been more than 15 days nor they are giving my money back as i have checked my bank a/c and paytm wallet nor they reply of my mail which i daily send to them i need to take a legal action against them they are doing fraud kind of things nor any of there customer executive call to ask for any kind of problem and solution
                      My paytm registered mobile number[protected]
                      My wallet transcation in -[protected]
                      Bank txn id-230369
                      Time was 9.40 pm
                      Date 18 dec
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                        Khimaji Hirapara
                        from Ahmedabad, Gujarat
                        Jan 2, 2017
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                        Address: Surat, Gujarat, 395010
                        Website: www.paytmcomplain.com

                        My mo.no. & paytm no.[protected]
                        By mistake Recharge of 5000 /- on mo.no. [protected]
                        Pls send me back refund & tranfer in my paytm account
                        Recharge transaction id [protected]
                        Pls reply me fast & pls solution of my Complaints
                        My Paytm id - [protected]
                        My paytm mo.no. - [protected]
                        By mistake Recharge on mo.no. [protected]
                        & order id is [protected] pls.
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                          F
                          farha ansari
                          Jan 2, 2017
                          Resolved
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                          Resolved

                          Address: Kota, Rajasthan, 324001
                          Website: www.paytm.com

                          Sir I return 5000₹ from my Paytm wallet to my bank account on Dec. 29 at 23:30. But my money isn't transfer to my bank account. I sent so many emails to Paytm but they not responding. They are avoiding me. I sent emails, make calls, contact with customer care, but they aren't giving me any single reply. Plz help me.
                          My wallet Txn I'd is- [protected]
                          Name- Farhan Ansari
                          Mobile no [protected]
                          Email:[protected]@gmail.com
                          Jan 2, 2017
                          Complaint marked as Resolved 
                          Complaint is solved plz delete it
                          Jan 02, 2017
                          Updated by farha ansari
                          I got my money
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                            S
                            sunnyplmoknn
                            from Bathinda, Punjab
                            Jan 2, 2017
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                            Address: Hoshiarpur, Punjab, 146001
                            Website: www.paytm.com

                            Hi,
                            I tried to deposit my bsnl landline bill through paytm on dec 24 .
                            Amount got debited but bill did not get deposited .I called up to Paytm customer care, they said issue will get resolved in 48 hrs but till now they did not contacted me.I must say that paytm should concentrate on improving their customer complaints handle rather than spending on advertisements.Worst experience .Will never suggest anyone to use this fraudulent platform.
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                              ShyamGoel
                              from Pune, Maharashtra
                              Jan 2, 2017
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                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                              Website: www.paytm.com

                              This is reference to the response from paytm against to my query of non receiving of the payment of Rs.650/- vide transaction [protected] Dated[protected]

                              It's almost one month has been passed but my problem has not been resolved till now instead of several attempts the situations is just unchanged.

                              Why they peoples are not able to resolve the same I don't understand.

                              Is it just because I used their service for transferring the money?

                              And now I am following for the same as to know that where the hell my money has been diverted.

                              Even each & every time these peoples are changing the subject mail and not replying me against to my mail.
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                                directharsh
                                from Mumbai, Maharashtra
                                Jan 2, 2017
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                                Address: 400706
                                Website: paytm.com

                                Hi,
                                Trying mailing paytm again and again i am writing this mail because there is no any response from paytm customer care department. I am providing you details through which i transferred my money from my credit card to my phone paytm wallet but at present there is no any amount is shown in my paytm passbook. Paytm stolen my money. And even they are not responding call centres are not working properly to we can complaint. Providing details please update my payment earliest and give me my money back otherwise i will go to police station for my help.
                                Name : harsh rawat
                                Mob. : [protected]
                                Details of transfers through credit cards. :

                                Date ac. Name amount
                                1) 02 september 16 paytm.com wallet pg noida 1000
                                2) 06 october 16 paytm.com wallet pg noida 1323
                                3) 21st october 16 paytm.com wallet pg noida 1790
                                4) 27th october 16 paytm.com wallet pg noida 4000
                                5) 27th october 16 paytm.com wallet pg noida 2200

                                All these are the proofs through which i transfers my hard earned money in my paytm wallet at that time money was shown in my account but now it is only 300 rs. And even in my passbook all these entries are missing so this is a big fraud which paytm is doing and trying to cheat all innocent people. This is ridicules and non tolerable. I will file police complain if i will not get solution with in 48 hours and refund my balance hard earned money back as early as possible.
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                                  Nikita_goyal
                                  from Indore, Madhya Pradesh
                                  Jan 2, 2017
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                                  Address: Indore, Madhya Pradesh, 452001
                                  Website: Paytm.com

                                  Hello,
                                  As I ordered kindle paperwhite and recieved a defected piece and request for replacement but at the time of delivery. I will not be able to recieve my packet and none of my family member can. So, kindly refund me my amount. I called Paytm helpline number but there is only auto generated call. I am unable to talk to Customer care officer.
                                  My Order Id is : [protected]
                                  Kindly resolve it and cancel my order asap.
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                                    Sharadaprasad
                                    from Bengaluru, Karnataka
                                    Jan 2, 2017
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                                    Address: Bangalore, Karnataka, 560028
                                    Website: PAY TM

                                    Account is already merged and my wallet is working. But i am asking about the cashback of rs. 14854=77 which is due from your side. At the time of merging the account i am having rs. 24754=77 in my upgraded wallet. Since the wallet is merged and unable to upgrade wallet from your side due to rbi guidelines you have transferred only rs. 9900. I already sent full details through mail so many times.


                                    If you are honest provide your customer care number immediately where i can speak directly and convey what happened.


                                    Registered mobile number : [protected]
                                    Registered e mail id : [protected]@rediffmail.com

                                    Since the problem is from[protected] and not solved immediately i made almost 2 queries a day and received many ticket nos., even myself don’t know on which ticket no. You have transferred rs. 9900 out of rs. 24754=77. Since the account was merged due to my problem and was not able to upgrade second time due to rbi guide lines i received only 9900=00 last month.
                                    Herewith i wish to furnish the details of the cash back of rs.9900=00 received last month for your reference which can enable you to trace the issue easily and transfer my remaining amount of rs. 14854=77 immediately.
                                    On. 17th november received mail sub : your query #09773760 with paytm care
                                    (Ticket # 09773760 : ref[protected].

                                    On. 18th november received mail and asked to submit security questions.

                                    On. 19th november received mail confirmation of
                                    Cash back received rs. 1000 with transaction id: [protected]
                                    Cash back received rs. 2000 with transaction id: [protected]
                                    Cash back received rs. 3000 with transaction id: [protected]
                                    Cash back received rs. 900 with transaction id: [protected]
                                    Since my wallet is not upgraded and due to limitation of amount of maximum rs.10000 per month i received rs. 9900=00 and this month i must receive the remaining amount.

                                    If you trace the transaction id’s made on 19th november definitely you can solve the issue immediately.
                                    I request you to take this issue as priority and transfer amount of rs. 14854=77 immediately.
                                    Note : please find the attachments of the above given details.

                                    Regards
                                    Sharada prasad a
                                    Mobile number : [protected]
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                                      Krishnapandit
                                      from Ghaziabad, Uttar Pradesh
                                      Jan 2, 2017
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                                      Address: Ghaziabad, Uttar Pradesh, 201009

                                      Dear paytm..[protected] ko 9 baje maine add money kiya but tranction fail ho gaya or accounts se 5000 duducted ho gaye...[protected] ko maine complaint v kiya par paytm ki tarf se koi replay nhi mila or na hi accounthuye... 5000 cradit huye... 12 din ho gaye hai... Koi replay nhi mila...
                                      Order i'd - [protected]
                                      Ph [protected]

                                      Agar aapke ke bas ki nahi hai to bol do... Fir mai f. I. R karta hu... Pagal samajh ke rakha logo ko...
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                                        A
                                        alihamza619
                                        from Indore, Madhya Pradesh
                                        Jan 2, 2017
                                        Resolved
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                                        Resolved

                                        Address: Chhindwara, Madhya Pradesh, 480001

                                        Hey
                                        I returned money from paytm wallet to my debit card on 23dec2016 it's been 8 days now its shows transaction successful but money not add in bank account please Short out my issue..
                                        Paytm wallet number: [protected]

                                        Wallet txn id: [protected]

                                        Bank txn id: [protected]

                                        Its a humble request please refund my money as soon as possible 🙏
                                        Show quoted text
                                        Jan 3, 2017
                                        Complaint marked as Resolved 
                                        Thnk for Short out my issue
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