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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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P
Priyanka Vatsal
from Delhi, Delhi
Dec 21, 2016
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Address: New Delhi, Delhi, 110062
Website: paytm.com

I made a wallet to bank transfer of Rs 5000 on Sunday (18.12.2016) from my paytm account. As soon as I clicked on pay now an error showed -ICICI TIME OUT.
Rs 5000 was deducted instantly from my paytm wallet but never reached to bank account I was trying to transfer in to.
I contacted paytm support several times through online tickets however i do not have a resolution till now .
My Rs 5000 is at a huge risk.
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    Kevin Katkoria
    from Pune, Maharashtra
    Dec 21, 2016
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    Hello Paytm,
    On 14th December afternoon I had transfer 500.Rs.from bank account to Paytm wallet and transfer was unsuccessfully due to connection server down of yours. But transaction of 500.Rs got deducted from my bank account. So I kindly request you to send my 500.Rs back to back as recharge was not done and also revert to me as soon as possible. Here is my number which i did transfer to Paytm - [protected].

    Thanks and Regards,
    Kevin Katkoria
    [protected]
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      jessica.dawda
      Dec 21, 2016
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      Address: 411040

      I had to renew my 2 wheeler insurance policy from Reliance General Insurance.
      I used the PayTM gateway to pay the amount (Rs 1242).
      I already had Rs 45 in my PayTM wallet, So Rs 1197 was debited from my axis bank account.
      This amount of 1197 is lost now and my insurance policy is also not renewed. This amount was not even credited in my PayTM wallet nor in my bank account.
      I have registered a complaint in PayTM and Reliance General Insurance.
      Nobody has an explanation for the transaction and the lost amount.
      I want this problem to be solved . Kindly look into it.

      My mail ID is jessica.[protected]@gmail.com

      Thanks,
      Jessica
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        V
        Vinit Tyagi
        from New Delhi, Delhi
        Dec 21, 2016
        Resolved
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        Resolved

        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
        Website: www.paytm.com

        Dear sir,
        I am vinit tyagi. I am a customer of paytm on 16/12/2016
        I did a transtion from paytm[ tfd money from wallet to bank account] of amount 5000rspaytm cash txn id [protected] five days has gone neither paytm is reverting me nor refund my money. It was the commitment of paytm to refund my amount in 48 hours. But it is more than 48 hours so please it's my request to you please take action against paytm and refund my hard money as soon as possible.

        Regard
        Vinit tyagi
        [protected]
        +1 photos
        Dec 23, 2016
        Complaint marked as Resolved 
        TODAY MY AMOUNT 5000 RS HAS RECEIVED IN MY WALLET I AM HAPPY THANK YOU CONSUMER COMPLAINTS PORTAL AND THANK YOU PAYTM TO REFUND ME.
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          Sharma Kamlesh
          from Lucknow, Uttar Pradesh
          Dec 21, 2016
          Resolved
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          Resolved

          Address: Jaipur, Rajasthan, 2446
          Website: Paytm.com

          Dear sir
          I sent 4500-/ ₹ in central bank branch but sent amount not received by receiver so i request to you plz sent my money in account
          +1 photos
          Dec 21, 2016
          Complaint marked as Resolved 
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            S
            shantanu kurchaniya
            from Raipur, Chhattisgarh
            Dec 21, 2016
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            Address: Bhopal(india)
            Website: www.paytm.com

            Sir, i shantanu kurchaniya([protected]), i transfer 400 rupees from my paytm wallet to my bank account and now 14 days are over and the money is not received till now.Many time i mail to paytmcare but every time they mail me the same msg saying wait for 3 DAYS but its 14 days over. Sir please help me to receive my money back in my bank account. (394 rupees)
            +1 photos
            Dec 21, 2016
            Updated by shantanu kurchaniya
            Help me to receive my money please.
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              S
              Shili Frijo
              from Delhi, Delhi
              Dec 21, 2016
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              Address: 400003
              Website: paytm.com

              I had some shopping from market and payment of Rs.1248 for beneficiary, having mobile no [protected] using your PAYTM app selecting internet banking option at 2:19pm, on 16th December 2016, through my corporation bank account bearing account no [protected]

              Amount of Rs 1248. is debited from Corporation Bank account with Banking Ref No.[protected]

              I had faced gateway timeout during my transaction.
              And the amount is still not received to that Seller.And, also it had not refunded to my account till today.. And it's about 6 days passed out.

              My paytm ID : shili.[protected]@gmail.com.

              I have also mailed to [protected]@paytm.com, but there is no response from their side.

              Please look into this matter ASAP.
              +1 photos
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                K
                Kaushal1991
                from Varanasi, Uttar Pradesh
                Dec 21, 2016
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                Address: Sirsa, Haryana, 125055
                Website: [email protected]

                Sir I have done 4 transaction of 1000₹ from my sbi credit on 10 Dec 16.3 times money added successfully 4th times showing pending payment but it has debited from my card. I confirmed from SBI card customer care they told me all 4 transaction had successfully done.they had given me four transaction ID 059173, 030278, 081917, 057605 for all four transaction of 1000₹ deduction.still I had not received 1000₹ to my wallet. And failed history also deleted by paytm from my account. So pls check what is problem.why 10 day has passed neither credited 1000₹ to my wallet nor my card.my paytm mob no. Is [protected].I have complain to paytm but there is no response.
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                  N
                  Narendra Reddy Tadigotla
                  from Bengaluru, Karnataka
                  Dec 21, 2016
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                  Address: 560022

                  The following transactions have not been made from my sbi account however, it is shown in the sbi account statement:

                  1.Date :[protected], Amount:150, Transctions ref: POS[protected] Paytm Mobile solutions

                  2.Date :[protected], Amount:3000, Transctions ref: POS [protected] One97 communication Lt Noida

                  3. Date :[protected], Amount:150, Transactions ref: POS[protected] Paytm Mobile solutions Noida

                  4.Date :[protected], Amount:150, Transctions ref: POS[protected] Paytm Mobile solutions Noida
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                    S
                    sharyar shaikh
                    from Mumbai, Maharashtra
                    Dec 21, 2016
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                    Address: Thane, Maharashtra, 400612
                    Website: aubmit complaint

                    Dear paytm team
                    pls solution my problem my account details as below & my transaction I'd is [protected].
                    [protected]@gamil.com n my ac not is[protected]. i transfer a amount of 300 rs on my wallet to my bank account but this is not transfer to my bank account but amount deduct in wallet & status shows 0 RS in my paytm wallet.last i already mailed you but no solution or response from your side. pls do the needful action & refund my money back to my account. As soon as possible...
                    +1 photos
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                      A
                      Anjani Kumar Shrivastava
                      from Dhamtari, Chhattisgarh
                      Dec 21, 2016
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                      Address: 495001

                      Electricity bill payment is successful promocod allshow success but cash back offers is no returns my paytm wallet so please check my uploads pictures and refund my cash back offers thanks
                      +2 photos
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                        J
                        jaychouhan491
                        from Mumbai, Maharashtra
                        Dec 21, 2016
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                        Website: [email protected]

                        Dear paytm team
                        pls solution my problem my account details as below
                        [protected]@gamil.com or [protected]. i transfer a amount of 5000 on my wallet to my bank account but this is not transfer to my bank account but amount deduct in wallet & status shows pending last 50 hours, i already mailed you but no solution or response from your side. pls do the needful action & refund my money back to my account, & 1 of my another account same problem so pls refund my both account total balance 10000 rs As soon as possible.
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                          R
                          rps.verma32
                          from Basti, Uttar Pradesh
                          Dec 21, 2016
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                          Address: Kanpur, Uttar Pradesh, 208002
                          Website: Custemer care

                          Dear sir/madam
                          Humne 8dec ko paytm ke through by ATM card Balance Rs. 12000 wallet me transfer kiye thhe jiski id [protected]. Humara. Balance accounts se debit ho gaya but wallet me nhi aaya h. Kya hua h aaj 13 days ho gaya h. But abhi hamara amount na to bank account me na hi paytm me show ho raha h. Please kindly solved my problems.
                          Ramesh Kumar Verma
                          [protected]
                          +1 photos
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                            J
                            jatin1488
                            Dec 21, 2016
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                            Address: 143001
                            Website: UC browser

                            Hi
                            I have still no refund in my SBI Account.so pls give me solutions how refund my money in my Account.
                            Regards
                            Jatinder kumar
                            [protected]
                            +1 photos
                            Dec 21, 2016
                            Updated by jatin1488
                            Pls give fast salutions for the same

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                              A
                              anshul1989
                              from Mumbai, Maharashtra
                              Dec 21, 2016
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                              Address: New Delhi, Delhi, 110017
                              Website: paytm.com

                              I have a paytm account with my email id [protected]@yahoo.com which had a cash balance of 1300 rs.
                              My account got recreated as anew one on Saturday i.e.[protected] and all my money and transactions got deleted. The new Account is created with the same email id and phone number.

                              I have received no emails regarding the same and I have been following up with the customer service of paytm but no response have been received yet.
                              Please help to resolve the issue.
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                                R
                                Rahul Mishra Utv
                                from Chandigarh, Chandigarh
                                Dec 21, 2016
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                                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                Website: Paytm

                                [protected]..this is the cheque reference no. for which I deposited Rs 1000 in Paytm and which got debited from my account. However, the transaction didn't reach Paytm. Plz check whts the issue.

                                I didn't expect this from Paytm. I am a journalist and being a regular user of Paytm feel highly disappointed with such actions of your orgnaization.

                                I want my money back ASAP and the complaint also adhered to ASAP
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                                  R
                                  Raj Kundan
                                  Dec 21, 2016
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                                  Address: 824232

                                  Sir.
                                  My registered mobile number:-[protected]
                                  Sir..mai apne paytm account me 1700 add kiya.fir usko bank account me refund kiya.then paytm me refund successfully ho gaya.BT bank account me paisa nhi aaya h.plz slove my problem. KB tk refund ka paisa hmko milega..mera account me..
                                  Sir..plz help me..
                                  My E-mail:- [protected]@gmail.com
                                  &
                                  [protected]@gmail.com
                                  Sir my paytm wallet balance is transfer to bank account so 2000 successful and 2000 pending when balance is not credit in my account

                                  Paytm money refund - Comment #2621541 - Image #0
                                  I send 149 from Paytm to bank. My 149 rupees from paytm passbook has been deducted but my bank account has not received any money.status is pending..plz complete that transaction . Wallet txn I'd :
                                  [protected]

                                  Paytm money refund - Comment #2621542 - Image #0
                                  I made transection of 14000/- from paytm wallet to pnb bank account on dated 9-Dec-2016 but i didnot received 14000/- rupees till now.
                                  Kindly do something as soon as possible.

                                  Regards
                                  Ashish Pal
                                  [protected]
                                  [protected]@gmail.com

                                  Paytm money refund - Comment #2621546 - Image #0
                                  As Resolved

                                  My Paytm number[protected]
                                  Recharge 74 rupees third party Namber and payment my debit card and processing and No recharge my mobile number why please check my position

                                  Mobile Recharge 74 my debit card and processing and no Recharge

                                  Paytm money refund - Comment #2621567 - Image #0
                                  Mob-[protected]
                                  Union bank
                                  Ac - [protected]
                                  Sent my money but transaction pending my paytm wallet please recived me me my wallet
                                  Wallet txn ID. [protected]

                                  Paytm money refund - Comment #2621590 - Image #0
                                  I m not able to log in to my account, my mobile number is +91 [protected] . I didn't input my email ID while registering as it was optional . I transferred ₹ 439 from my old number [protected] and transaction ID - [protected] to my new account of mobile number +91 [protected]

                                  Paytm money refund - Comment #2621614 - Image #0
                                  Paytm Not Not Give My ₹600 back.
                                  they cut down from my wallet bt not send it to My Bank Account

                                  Paytm money refund - Comment #2621616 - Image #0
                                  Sir/mam
                                  my name is shrawan singh and my mob. no-[protected] . i have send 2000 rupee from my paytm account to pnb bank ac- no-[protected] and pnb ref. no- 85215226344649057961379 on date 11/12/2016 but money is not transfer to bank and not show in paytm wallet.

                                  so please confirm the money. where it. and solve it.
                                  Account is not access do to wrong password and my account is blocked
                                  Payment is not going through after putting the password. Is there any limit? I haveto pay Rs. 1533.
                                  Money not transferred in my bank but deducted my Paytm wallet 2000 rs Iwant to 2000Rs return to my bank but didnot transferred to my bank and deducted to my paytm wallet also
                                  Please provide me statement of my PayTM account with effect from 1 Nov 16 till date with details of items paid for
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                                    Z
                                    Zorez123
                                    from Lucknow, Uttar Pradesh
                                    Dec 21, 2016
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                                    Address: Shahjahanpur, Uttar Pradesh, 242001
                                    Website: PAYTM

                                    SIR/MADAM,
                                    maine apne paytm wallet se 2835 rs.aur 1000 rs. bank account mein credit kiye they jo abhi tak pending pade hai.please aap hamara amount wapas paytm wallet mein ya bank account mein transfer karwa den..
                                    WALLET ORDER ID-[protected], [protected]
                                    PAYTM ID-zaheersaqib097
                                    EMAIL [protected]@gmail.com
                                    CONTACT NO-[protected], [protected]
                                    +2 photos
                                    Dec 21, 2016
                                    krishnamishra's response
                                    On 20/12/2016, I was try to added ₹5000 in paytm wallet from my bank account. The money was deducted from bank but paytm showed was transaction failed. After this I was contact many times by complained about this failure and refund my amount to my bank account but no response I have getting till date, I was also contact with my bank but they also refuse...

                                    Sir I am transition paytm to bank account then 2 transition successful bus 1 transition not successful also showing 5000 pending amount...Ravi meena.

                                    Amount not credit bank account - Comment #2621572 - Image #0
                                    My contact number was taken by an employee at Paytm and he contacted me on the instant messenger, WhatsApp saying abrupt things.
                                    He did apologized for this but taking the personal details of customers like that is offensive in the first place.

                                    Amount not credit bank account - Comment #2621596 - Image #0
                                    Hey Paytm my Paytm account [protected]
                                    Email.[protected]@gmail.com

                                    Dear Maine add money kiya 5000.RS ka bat bank SE blance diceted ho gaya but Paytm blance update nhi huab

                                    Amount not credit bank account - Comment #2621606 - Image #0
                                    Amount not credit bank account - Comment #2621606 - Image #1
                                    I tried to add Rs.500 to my paytm wallet. But, it showed your payment was declined by bank and the amount was deducted from my bank balance and no amount in my wallet.

                                    Amount not credit bank account - Comment #2621625 - Image #0
                                    Date of transaction 14/12/2016
                                    time 18:16
                                    amount 400 transferred to my IOB bank account [protected] at nigdi
                                    branch pune, maharashtra.

                                    the transaction shows status pending in the passbook of paytm in my account
                                    my mobile number [protected]
                                    Dear Paytm,

                                    Kindly try to understand my issue, I added Rs. 1240 to paytm wallet which failed deducting amount from my bank. Then I again added the same amount i.e., Rs. 1240. So there is one failed transaction.
                                    Kindly check and return the same amount.

                                    Regards
                                    Akshay Kamble
                                    Money deducted from my wallet but transaction not complete and money not refund in my wallet
                                    I tried sending money to bank account from paytm wallet...1st it had shown payment failure.I tried again and it became successful.Paytm messaged dat payment refunded to bank n bank transfer is successful whereas i have not received payment in bank yet.

                                    Amount not credit bank account - Comment #2622283 - Image #0
                                    Amount not credit bank account - Comment #2622283 - Image #1
                                    Hey There,

                                    I transferred Rs.1150 from my Paytm account but it didn't happen status showing as pending.
                                    I raised ticket at paytm care and sent email as well but I didn't get any update for the same. Please do not play with users money as its our hard earned money. If you are not able to transfer money at the same time please refund it to same place, where it was (ewallet) do not hold for so long time. Kindly refund it to my wallet now.

                                    Email: [protected]@gmail.com

                                    Amount not credit bank account - Comment #2622462 - Image #0
                                    Dear sir
                                    2 working days passed away & amount not credited in my bank account till now as well as paytm wallet so i request to you to resolve the my query immediately & credit my amount @ 3900 in paytm wallet transection details are given below

                                    Transferred to Bank AccountPaytm Cash Txn ID [protected]-12-20 00:42:11 PM
                                    Rs 3, 900
                                    -
                                    PENDING

                                    Amount not credit bank account - Comment #2622567 - Image #0
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                                      M
                                      Mohammad Thajoddin
                                      from Hyderabad, Telangana
                                      Dec 21, 2016
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201 301
                                      Website: paytm.com

                                      I have tried to transfer the funds on[protected] from my paytm wallet to other bank account with the transaction ID [protected]. This transaction got failed and the funds Rs. 4500/- got deducted from my paytm wallet. Neither this funds transferred to the bank account nor it is refunded in my paytm wallet. The transaction ID [protected] is showing in pending status since 5days. I have reached to the customer care at [protected] multiple times and logged complaints but no response. I was trying to reach in all possible ways since 5days by email(wrote nearly 9 mails to [protected]@paytm.com) and event tried to reach regional offices contact numbers but no one is responding. I'm really frustrated and fed up with the issue.I thought the PAYTM is trust worthy for shopping and for the transactions and thought customer care is very responsive if any issues there for the customers. But after the multiple attempts of calls and emails from the past 5days I have found there is no such care for the customers though PAYTM company states that there is 24X7 care, 100% assurance that if we have any issues our money will be refunded immediately and paytm trust. But what i realized is there is no such care for the customers and I have lost trust on PAYTM. I'm in a need of money and it's an emergency situation for me. Please some one help me on this issue.
                                      Maine Rs 41 rupees transfer kiye bank ko kal se abhi tak wo transfer nhi hue please rupay bhejne ki kripa kre thank you

                                      My bank transaction is still pending from past 5days - Comment #2621540 - Image #0
                                      My paytm accunt [protected]... my paytm id dont login ... errer issue ... please solution my problem ...

                                      My bank transaction is still pending from past 5days - Comment #2621566 - Image #0
                                      My bank transaction is still pending from past 5days - Comment #2621566 - Image #1
                                      Sir i had make a pay ment sea rock resturent phn[protected] but the order is showing pending for 6 days. order number is[protected] please help me to refund me back that i can mame the payment

                                      My bank transaction is still pending from past 5days - Comment #2621578 - Image #0
                                      I have transferred 5000 rupees from paytm wallet to sbi bank account but they are showing the tranfer conformation is pending but they have deducted the amount from my wallet i have lodged yhe complaint many time to paytm but they are not.giving me any reply i am attaching the detail of the order below

                                      My bank transaction is still pending from past 5days - Comment #2621600 - Image #0
                                      My mobile no [protected]

                                      My taskbucks a/c [protected]

                                      My taskbucks a/cc bal 20 transfers my paytm a/c. But not resv
                                      I was recharge in Metro card no.257247 on 12th Dec 16, but still amount not credited in my metro card.
                                      I spend 1633 Rs. on KFC at Connaught Place outlet Nd paid through PAYTM to avail 15℅ discount on bill as per the offer but oñly 40 Rs. Were credited to my account by PAYTM. As per my calculation approx 240 Rs. should be credited to my Paytm wallet at Cashback...
                                      Regards
                                      Mayank Chopra
                                      [protected]
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                                        A
                                        Avishek Chakrobarty
                                        from Bengaluru, Karnataka
                                        Dec 21, 2016
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                                        Address: Bangalore, Karnataka, 560102

                                        Dear team, I made a transfer to bank transaction of Rs. 5000 on 16th Dec,
                                        Order No. [protected]. Wallet was debited but bank was not credited. No one has been available to resolve our update on this issue, 2 days tat is over where is my money? Extremely dissatisfied with this and have learnt my lesson, #paytm and #paytm karo only for chillar transaction. You are a bunch of incompetent cheats and scammers. Where is my money? How and when will I get my money? Someone please help.
                                        Dec 16, 2016
                                        Ranjana Kalra's response
                                        From last 24 hrs my payment is still in pending process.

                                        Yesterday I transferred money 2000 from my paytm to other Account but its still in pending process. please hep me out. It's more than 24 hrs.
                                        Dec 21, 2016
                                        Gaurav2266's response
                                        sir plz reply

                                        Sir Mene 5000 ki transaction this or Abhi tak pending mein dikha Raha hai Txn I'd [protected]

                                        Money transfer to bank failed but no refund - Comment #2621538 - Image #0
                                        Have transferred 5000 from my paytm wallet on 20/12/2016 to a bank account, the account number was correct but the transaction is pending and the amount has been deducted from my paytm wallet. and the amount has not been recieved in to the bank account. wallet order id is [protected]
                                        please solve my issue as soon as.
                                        many thanks.

                                        Money transfer to bank failed but no refund - Comment #2621539 - Image #0
                                        I pay 10000 rupees from paytm wallet on 09-12-16 but the money has not received yet and I have many try with paytm gmail and Coustemer helpline no.

                                        My paytm id no. [protected]
                                        Gmail. [protected]@gmail.com
                                        Bank txn id [protected]
                                        35446
                                        Wallet id [protected]
                                        My contacts no. [protected]

                                        Money transfer to bank failed but no refund - Comment #2621585 - Image #0
                                        I have transferred 500/- to my bank account (SBI) from paytm wallet but it is showing pending? It has been 4days I have fired complained many times but no response if action against you...please do slove my issue

                                        Money transfer to bank failed but no refund - Comment #2621601 - Image #0
                                        Yesterday I transferred money 2000 from my paytm to other Account but its still in pending process. please hep me out. It's more than 24 hrs.

                                        Wallet Txn ID: [protected]
                                        I was transferred total amount of 4000 in my bank account but not receive in bank account
                                        Iam sended a money to a rong back account please find refund my money

                                        And other problem is paytm service is very pur. i tray call sens 48h paytm coustmer but they are not responed my call.

                                        I am using paytm senes two year but iam not happy this service
                                        Rs.130/ "successfully"debited from my paytm account (mobile#[protected]) on 28/11/16 at 19.23.35pm is NOT credited in receiver's account. Headless customer care gives same system generated robotic answer. Where my money has gone? Whatever may be the technical fault in paytm app, why should I suffer?
                                        Dr.Thakker
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