I booked a ticket from bengluru to lucknow on 8th april 2020 of rs 13, 350 from paytm. But due to covid19 my flight get cancelled. So as per govt. Rules i can travel with this ticket later in one year.
But on 17th of june paytm send cancellation request on goair for my flight ticket from his own (I didn't give any request, they request without my permission). On 18th june go air refund my amount to that agency from which i book ticket (That was paytm). For proof they send pdf on refunding that whole amount. When i sent a mail to paytm, they revert that they didn't get any amount. When i talked once more to goair they told same thing that "sir i refund your amount already just talked to paytm. Now they have your amount and its there duty to refund your amount". They give me transaction number also.
For paytm booking id : [protected]
Transaction number for go air :[protected]Note: this is the transaction number of money transfer from goair to paytm)
My paytm no. : [protected]
My pnr no : iy85st
I attached my file also which i get from goair.