| Address: Delhi |
| Website: www.paytm.com |
Hi Forum,
i had booked an INDIGO Airline ticket for 15th APR 2020 from delhi to bangalore through PAYTM APPLICATION. However the ticket got cancelled as due to the 2nd LOckdown imposed. and Indigo gave me a Credit Shell of Rs 5616/- to be used within an year.
As per the Governemnt of India and DGCA aviation ministry stated to REFUND the amount completely instead of Credit Shell. and Indigo airlines REFUNDED THE amount on 20th april 2020 itself to the Booking agent PAYTM in thsi case.
However Paytm did not inform the customer on this and they did not even credit the Refunf amount of RS 5616/- to the customer. only when i was not able to use the credit shell for the subsequent use, and contacted the indigo customer care, i came to know about this .that the refund they had processed.
I came to know about this on 25th May 2020 and also that it had be refunded to the customer before 21 days. only when i contacted PAytm customer care on this, they told me that it will be refunded soon.they sent me a mail with the refund charges.
In that they included PAYTM Conveniance Fees of Rs 300/- and PAYTM Canxcellation Fees of Rs 300/- and deucted the amount of Rs 600/- from the actual refund.
However i don not agree with this as this is an clear VIOLATION of GOI and Aviation Ministry Rules, that teh complete amount be refunded by the customer, How can PAYTM apply conveniance fees and Cancellation Fees ???
when contacted the PAYTM Care, they promised me a call back and newvwer came back to resolve this, have sent many EMAILS which have been unanswered.
Hence Lodging aComplaint here, Please Help ...
Jun 01, 2020
Updated by Neethan A V when the GOI and Aviation Minstry have cancelled the tickets, how can PAYTM add 1) Conveniance Fees & 2) PAYTM Cancellation fees as additional charges on REFUND amount?
i think this is the clear violation and are not even responding about it.
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