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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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PayTM Mobile Solutions reviews & complaints page 60

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J
Jagdish Godheja
Jul 19, 2020
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I bought router of rs. 5, 999 on 19 june 2020 and received same on 29 june 2020 in afternoon. As opened first packing from paytmall and found the product inside was unsealed and router box tampered. I immediately in an hour of getting delivered posted for return but the product was already marked by seller as non returnable. Hence i contacted paytm team in hope of return and refund from them. But they asked for all details and pictures of product and communication went for 10-15 days long. After so long they came up with # solution of getting product warranty from router manufacturer.â 

Now tell me why a customer should run behind router company for getting warranty for faulty product supplied by seller.
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    Sreeja Sriram
    Jul 18, 2020
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    Lost 8100/- from paytm wallet on 16th July 2020. No instances of me sharing my password or the otp. Still lost the money from my paytm wallet suddenly.

    Money was transferred to some anonymous contact. Guess it's some kind of data breech on paytm's end or what so ever. Compliant was filed by me on the very same day like in an hour againt that Fradulent Transaction.

    After 2 days i.e., today 18th July 2020, received a reply from paytm care saying that the amount was already consumed by the fraudster hence we cannot refund you the amount.

    This is too disheartening and worse on their part. That money is my hardwork earned with sweat and pain. How can they just say that they can't deal with the complaint or provide a solution or compensate me. Is this the support they provide to the trust we have on them?

    Escalated the Issue (complaint) to the Nodal Officer of paytm . But by the way the paytm care replied to me I have no hope that they would find a solution to my issue.

    Hence filing the complaint in consumer complaints forum with a little hope.
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      lucifershivam
      Jul 18, 2020
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      I booked a ticket from bengluru to lucknow on 8th april 2020 of rs 13, 350 from paytm. But due to covid19 my flight get cancelled. So as per govt. Rules i can travel with this ticket later in one year.

      But on 17th of june paytm send cancellation request on goair for my flight ticket from his own (I didn't give any request, they request without my permission). On 18th june go air refund my amount to that agency from which i book ticket (That was paytm). For proof they send pdf on refunding that whole amount. When i sent a mail to paytm, they revert that they didn't get any amount. When i talked once more to goair they told same thing that "sir i refund your amount already just talked to paytm. Now they have your amount and its there duty to refund your amount". They give me transaction number also.

      For paytm booking id : [protected]
      Transaction number for go air :[protected]Note: this is the transaction number of money transfer from goair to paytm)
      My paytm no. : [protected]
      My pnr no : iy85st

      I attached my file also which i get from goair.
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        R
        Rajveer Singh70
        Jul 17, 2020
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        Sir I make a purchase a pack in Pubg of rupees 799 but I can't get uc help us please sir
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          S
          Supernd
          Jul 16, 2020
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          I purchase royal pass in pubg gaming through sbi internet banking but i didn't get uc and no refund. Thx for inb txn of rs.799 frm a/c x6079 to times of money ref#igaizeiar0 on 16jul20.
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            S
            Shani kesh
            Jul 16, 2020
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            Address: KANDI, KANDI

            My account is temporary block please unblock my account as soon as possible
            Jul 16, 2020
            Updated by Shani kesh
            My paytm account is temporary block please unblock my account as soon as possible
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              S
              surbhitain
              from Visnagar, Gujarat
              Jul 16, 2020
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              Address: B-121, Sector 5, Noida, Uttar Pradesh 201301

              There has been fraud on my paytm number [protected] where in rs4750 has been transferred from my mobile number to [protected] at 2.08.21 am in the night.
              Request to reverse this transanction and act against this number for fraud
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                S
                Shrirang Pathak
                Jul 15, 2020
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                Address: Nashik

                I have recharge the idea number through paytm. But when i check the no. That i have recharged the no. Has not received the balance and no. Is off.
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                  S
                  SG j
                  Jul 15, 2020
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                  Hi team

                  This is in regard to payment made via icici bank[protected] to bajaj auto finance a sum of 4000/- on 14th july 2020.

                  The said amount neither received by bajaj auto finance nor reverted back to icici bank account.

                  Look into this matter at the earliest.

                  Attached screenshot for your reference of the same

                  You can contact me on [protected].
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                    P
                    Pt.Puneet
                    Jul 14, 2020
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                    On 13 evening somebody stolen. 1893 from my Paytm wallet.and Paytm is responsible for the same. Please and solve it.i can’t Afford to lose it.Its my hard earned money.
                    This no-‭[protected]‬ Stolen.
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                      C
                      Carts
                      Jul 14, 2020
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                      Sir its again I was frauded by him...by doubling the money they have said...and I paid totally 16000 to him and he blocked me later and he abused me..
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                        S
                        Subramanian Vaidyanathan
                        Jul 14, 2020
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                        Address: Chennai

                        I used star health and allied insurance company's website to renew a policy of my mother on 8th july 2020. The transaction was made thru paytm secure gateway and via netbanking of icici bank.

                        The icici bank netbanking transaction details are given below.

                        Transaction reference id: [protected]

                        Transaaction type: bill payment/ shopping mall

                        Debit account:[protected]

                        Transaction date: 08/07/2020

                        Transaction amount: inr 21, 240

                        Remarks: vijaya_star health[protected] star health and allied insurance

                        Transaction status: success

                        Beneficiary/biller: paytm mobile solution

                        The amount was debited to my account but the payment was not passed on to star health and allied insurance towards renewal of policy of

                        S. Vijayalakshmi

                        Policy no: p/111100/01/2020/004013

                        Due for renewal on:[protected]

                        Amount: rs. 21, 240

                        I am at a loss to understand where the money had gone as the bank transaction says successful and my account is debited but paytm secure gateway had dropped without completing the transfer to star health and allied insurance towards renewal of policy.

                        Please help me to trace the money transferred to paytm mobile solutions and help me renew the policy or refund to my icici bank account.

                        Thanking you,

                        Archana subramanian
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                          N
                          Naveen Chinnapelly
                          Jul 13, 2020
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                          Address: Telangana warangal(R)

                          Login mobile number mestack my number [protected] my mobile number [protected] confirm number [protected]
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                            T
                            Tarunkumarreddy
                            Jul 13, 2020
                            Jul 11, 2023
                            This thread was updated on Jul 11, 2023
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                            I placed an order on amazon and i paid it with my paytm payments bank debit card, the order amount is 239 and the reference number is[protected]. However the order got canceled and the amazon initiated the refund from their end, the refund reference number is boosb7160000kblw6g1c, so when i contacted the paytm customer service they said to file charge dispute. So kindly look into this issue and initiate the refund immediately, thank you.
                            Jul 13, 2020
                            Complaint marked as Resolved 
                            I purchased through amazon app in paytm bank amazon send me refund but Paytm not refund in my bank account I complent more than 10 complents also nodal officer but they didn't give me my money the Order#[protected]. We've checked with the details and found that the refund was processed successfully. I request you to please contact your bank with the refund reference number[protected] for further assistance. If your bank is unable to locate the refund, please contact your bank's customer service and file today 10 day but Paytm not refund me
                            [protected]
                            zulfkar43's reply, Nov 12, 2020
                            But paytm bank is not refunded me no I req u plz help mr
                            The Amazon payments is successful but not received in my paytm bank
                            Please help me out amazon has released payment successful but bank is not showing
                            Mene amazon se seling bag mngavay tha uske liye mene 299 amount pay kiya tha Paytm payment bank ki UPI se. Kuch isseu ke karan mene return kr diya order. Mujhe mera amount vapis nhi mila. Amazon customers ko call kiya to unhone bola ki bank se contact kro. 17 Dec ko unki tarf se amount bhej diya gya h.
                            Yh order 10 Dec ko kiya tha
                            Unhone RRN number diya h
                            [protected].
                            Plzz help me
                            I ordered somthing from amazon and done payment through paytm payment bank . And cancelled the order but i didnt received refund... But amazon service claimed that they refund my money back and paytm bank service said the didnt receive any amount. Plz do something. As soon as possible
                            Srivarma tinku's reply, Oct 5, 2021
                            I purchased laptop on September 23/2021, by using paytmbank debit card. Amazon refunded the amount due to cancellation, refund initiated on 27, but till now not reflected into my account.. I'm contacted to the customer they are not responding . I need dispute form for uploading but they are not providing. . Please do something
                            I didn't received money to my paytm bank 13days completed.. Worst experience by both Amazon and paytm
                            ऐमजॉन ने मेरा रिफंड कर दीया और ट्रांजैक्शन आरआरएन नंबर भी दे रहे हैं पेटीएम बैंक मेरा मेरा पैसा ट्रांसफर नहीं कर रहा और बोल रहा है ऐमजॉन कंपनी से ही बात करीये हमें कोई पेमेंट रिसीव नहीं हुई
                            Cont [protected]
                            मेने कैश ऑन डिलीवरी की थी लेकिन रिफंड बैंक में आना था, जो कि 3999 रुपया था, एमजोन का कहना ह की उनकी तरफ से रिफंड डाल दिया गया ह, लेकिन वो रिफंड अभी तक मेरे पेटीएम अकाउंट में नही आया ह,

                            मेने एमेजॉन coustum से बात की तब उन्होंने मुझे एक रिफेंस नंबर दिया, और फिर मेने पेटीएम कस्टमर केयर से बात की और उनको वो रिफैंस नंबर बताया जो एमेजॉन कस्टमर केयर ने मुझे बताया था, तो उनका कहना ह की जो रिफेंस नंबर एमेजोन वालो ने बताया ह वो गलत ह, जबकि एमेजॉन ने मुझे एक ईमेल सैंड की ह जिसमे वही रेफेंस नंबर ह, तो अब मुझे न तो एमेजॉन की तरफ से कोई सोलूसन मिल रहा ह और न ही पेटीएम की तरफ से,

                            तो प्लीज आप मुझे कोई सोलूसन बताए जिसे मझे मेरा रिफंड मिल जाए,

                            RRN NO.[protected]
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                              T
                              Tashi Pintso Bhutia
                              Jul 12, 2020
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                              Hi. So on the 9th of july, 2020 i initiated a purchase of 300 (+10 free) gold coins for inr 249 from the game shop. The mobile game in question being konami's efootball pes 2020. The successful transaction is reflected on my bank account which shows the full sum of inr 249 as transferred to a "times of money limited", even though i am yet to receive my purchased items as of today, which is the 12th of july, 2020. I would like the concerned parties to look into this issue and either forward a refund or ensure that the purchased coins are duly transferred to my game account.
                              Attached herewith is the transaction details in question.
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                                B
                                Birendra Ral
                                Jul 11, 2020
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                                Address: Noida

                                Hi team,

                                My balance rs 10000 has deducted by paytm app noida in behalf of oriental health insurance as on date 22 june 2020 at 12:48 pm.
                                Avinash and vishal who had calling me again and again through his personal number as [protected] and [protected]. Avinash is on whatsapp also.
                                My hdfc credit card number is 4163...1250. Card has been already blocked and it's transaction number is 07001396400622013720159

                                Just for your information merchant has sent another link for refund money. Then i have spoke paytm customer care and they advise me that can't open this link and said that share mail id and contact details.
                                So please find below details and attached mail copy.
                                Fraud person name (Vishal-[protected] and avinash [protected])

                                Request to you, please take immediate action on this how can they use paytm company mail id and fraud mailing and link sharing.

                                Regards,
                                Birendra
                                [protected]
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                                  Anitha D
                                  Jul 10, 2020
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                                  Sir, yesaterday evening i didn't made any payment to rishta paytm but 5000 rupees got deduted from my back account. And the transaction is not showing in paytm transaction list but in my bank statement it is appearing and the amount also deducted. I want to get back the money from your rishta paytm mall immediately.
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                                    H
                                    HBidasar
                                    Jul 9, 2020
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                                    Purchased bc cash via in-app purchase of pubg mobile lite on 08 Jul 2020 at 6:41 pm via internet banking. Costing rs.240 for bc credit of 190+95extra.

                                    My account has been debited for the same amount but no bc cash was credited to the game. It shows in my pnb account that the money went in times of money limited.
                                    Its a huge sum of money and i'm worried for the same.

                                    Customer care centres are unreachable.

                                    Beneficiary - times of money ltd
                                    Reference no [protected] / [protected]
                                    Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.
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                                      RahulSPS
                                      Jul 9, 2020
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                                      I have orderd VIP Premium Bonus Vest Set of 5. Worth 550rs against my Paytm Orderno . [protected].

                                      And Vendore sent me VIP Supreme Vest set of 5 with MRP 79rs each. Total cost 5 x 79 = 395rs.

                                      It is really very disgusting and shameful thing. We trust on Paytm. Shame on vendors mentality.

                                      It is my humble request to take some serious kind of action for this kind of thing.
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                                        Indra Naidu
                                        Jul 9, 2020
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                                        My account was debited by 574 without receiving any otp. It was an un authorised payment without my acknowledgement.
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