| Address: Khordha, Odisha, 751018 |
| Website: paytm.com |
Paytm Order ID : [protected].
I had ordered the Copic Originals Marker set of 72 (model C72A) from paytm. The invoice Number 46728/2016-17/899 on date 28th july, 2016. The total amount I have paid is 22, 809 INR.
1.Package was received damaged(the upper case is broken).
2.Package was found without any cover (seal missing).
This is to inform you that the Copic Markers that were delivered to me, I have received it in broken condition. The cover lid is broken. The thing that is bothering me is I received the markers set that was open and was not sealed as it should be. There should be at-least a polythene air tight seal cover as these markers are alcohol based sketching markers. Please verify from the seller, why was the cover seal not present and it could be a used one. Please see the video o[censored]n-boxing copic marker set of 72 mentioned below. This set comes from Japan, and the packing should be same for all products anywhere around the globe. I had contacted the seller (http://creativehands.in/) but he is saying that the packages that he receives are unsealed - that is quite hard to believe for a product that costs more than 22, 000 rupees. The sketch pens will get exhausted when used, I am not sure if these are new ones or the old ones. If the box was damaged while transport, the missing / broken piece of glass should be found inside the seal, but I had not found any. The seller has told me to send a new cover box, but I am worried about the product itself because these products are very expensive and it is a perishable item since these will last for a specific time and there is no manufacturing date on the product.
I have attached the images
Videos on youtube shows Copic company puts a Seal on the product of 72 markers, for those who ordered this set:
Please ask the seller to exchange this product with a new sealed same product of Copic Classic Marker Originals set of 72 model C72A.
Ref number 05188174 Query with Paytm Care