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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

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1743

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18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 680

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Paytm

Sir,
I have recharged a 2g internet pack of 37 rs. for 85mb o[censored]nlimited validity on this number ([protected]). This offer was being shown on the "Browse plans" for that number. But when the recharge is done, the money has been deducted from my account and the recharge is not done.
Kindly I request you to refund my money in my paytm wallet.

Enclosure for Reference:
Paytm Recharge invoice image has been attached.

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Address: Agra, Uttar Pradesh, 282007

Website: www.paytm.com

I have recharged a my tata docomo (order no.#[protected] ) mobile bill (July 03, 2016). The payable amount is 1978 INR which I have paid using my pay tm account. The transaction was success and amount got deducted from my account but the bill payment not done. Please transfer my amount back.
Yesterday I was received 4-5 calls with different nos.([protected], [protected], [protected], [protected]) from Pay tm and asking to me my debit card number & cvv and all details related to my account and assuring to me return my amount with in 1 hours but my amount still not return and my debit card & pay tm account is blocked.
My ID is sachin.[protected]@gmail.com ([protected])
The operator reference number is[protected]FC4537D

I have lodged a complaint in paytm. ticket id is

ref:_00D28dppr._50028MD8Ev:ref

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R

rab385

from Agra, Uttar Pradesh

Jul 13, 2016

+1

did paytm refund your amount

S

Sachin995

from Ramnagar, Uttar Pradesh

Jul 13, 2016

Paytm doesn't refund my amount.

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Website: www.paytm.com

I have ordered a flip cover for Sony Xperia Sp yesterday (July 11, 2016). The payable amount is 225 INR which I have paid using my TMB netbanking account. The transaction was success and amount got deducted from my account but the order status shows 'Payment failed'. Please transfer my amount back.

I have lodged a complaint in paytm. ticket id is [protected]MRax9AAD

Jul 12, 2016

Complaint marked as Resolved

amount credited to my paytm account

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M

marilynneem

from Ozhukarai, Puducherry

Jul 12, 2016

Amount credited to my paytm wallet

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Address: Pune, Maharashtra, 411001

Website: www.consumercomlaints.in

Date of 8 july i use paytm to recharge my mobile tata docomo no [protected] this no but recharge not successful and recharge fail so kindly requvest pls refund my cash so many time we are trayain coustmer ceare but all no is wrong how we contect coustmor care pls solve our problem

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Address: New Delhi, Delhi, 110053

Website: PayTm

There was rs. 650 in my cash wallet which i transferred to my bank account no. [protected] with sbi seelampur branch, new delhi on 05.07.2016. although your interface is showing vide txn id[protected] 0-1:34:21 am that the transaction was succesfully executed. however, the amount has not been credited to my account till today.
Your requested to look into the matter and do the needful under intimation to me.

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.paytm.com

This is w. R. T the below orders placed on the same day for mobile recharge. None of them have been successful interms of adding talk time, though the status in paytm account is shown "success". Neither received any service nor money credited back. (Lost money thrice on same day)

Here are the order numbers -

> [protected]
> [protected]
> [protected]

Mobile #

I have created multiple tickets but have received no response.

Thanks,
Divya.

Jul 12, 2016

Complaint marked as Resolved

Replied with issue resolution. Will take it from here

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Address: New Delhi, Delhi, 110076

Website: PayTm

Hi team,

I ordered an oppo new 7 from paytm on 7-june-2016 for which i paid rs.9450 but i received an used phone.invoice is also under different name & address. date which is mentioned on invoice is of april month. it means that merchant did this fraud with me and i am trying to contact paytm regarding refund from last 1 month but i am not getting any satisfactory response.

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Address: Kamrup Metropolitan, Assam

I had added rs 2000 and rs 500 in my paytm wallet through my atm card no. [protected], it is deducted from my bank a/c but not received in my paytm wallet my Mobil no is [protected] email id is [protected]@gmail.com, plz kindly solve the problem soon I am facing trouble for this and not using paytm at that moment for don want to add more money in wallet for this problem and I would like to inform I am frequent user of internet services and all plz solve my problem

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V

Vishakha Mehta

from Mumbai, Maharashtra

Jul 12, 2016

Unnecessary transaction happened from my account through paytm and I'm not getting details from where it got deducted.
I want to know details asap otherwise I would got my card blocked, it can be risky for me in future
Please do the needful

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Address: New Delhi, Delhi, 400709

Website: paytm

On the 1st of july i used paytms wallet service to make payment to a taxi driver. the amount was 235 rs. however paytm debited my account twice for rs 235 each. when i write a mail to them, they ask me to get in touch wth the taxi driver to get back the refund. it doesnt make sense for me to look for that taxi driver and get the amount reversed.

I believe it is paytms mistake as their system incorrectly debited my wallet twice. also when i look into the history of the payment made, i see that both the debit (of rs 235 each) has happened at the same time ie 9.03 am on 1st july 2016. this clearly shows it is paytms system issue which resulted in my wallet getting debited twice. i wrote them multiple mails including sending them picture of the incorrect debits in my wallet however they refuse to even acknowledge it

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Address: 560068

Website: PAYTM

Hi,

I cancel my jet way flyt on 4-7-2016 but i didnt get my money when i called to jet airway customer care they are saying ticket is not cancelled but i have done the cancellation through paytm and its showing processing in status,
I have attached the screenshot of the cancellation.

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Address: Hyderabad, Andhra Pradesh, 500003

I haven't received a book I had ordered and have paid cash using credit card, my account has been credited but the book hasnt arrived yet.
The book was on positive psychology and rs 576 was credited from my account. I had ordered the book from paytm and delivery was expected by 11th July but the order confirmation message or dispatch notification was not received by me. Kindly look into this matter my number is [protected] and my paytm account was registered with the name of rits12.[protected]@gmail.com. My account order cannot be viewed by me in my paytm account nor can my order be tracked.

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Address: Mumbai City, Maharashtra, 400005

Website: paytm.com

I just recharge my mobile with a paytm coupon with rs 50 and got 50 rs cashback.. but after 3 days i check my acount there were no money in it.. what should i do?? as i said before i recharge my number from paytm and i got 50 rs cashback... but after 3 days there were no money in paytm wallet.. i dont even use that money.. how can it be lost from there ... i recharge it from a paytm promo code "june50".. i want my money back... paytm is a lier

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Address: New Delhi, Delhi, 110008

Website: paytm.com/care/ticket?category=shopping&itemId=1389524698&orderId=1338814139

I purchased the item nokia 130 on 18/09/16 Order No :[protected].it under guarantee . now the item is not working . i go to nokia care for this but they dont do any thing. They says now nokia not there so its not possible. so please replace my item.

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Address: Agra, Uttar Pradesh, 282007

Website: Pay tm & Tata docomo

Order number: #[protected] i have rechared of 1978 in my tata docomo ([protected]) postpad bill on date 03/07/2016 time..04.43 am balance has deducted but recharge has not done. paytm is not initate me by sms i have visited at postpad bill and valid at topup but still postpad bill has not recharged. i reviewed with tata docomo gsm mobile and confirmed that bill of inr. 1978 for the mobile number ([protected]) has been not successfully paid. kindly check and revert me fastly... my id sachin. [protected]@gmail.com

Jul 12, 2016

Complaint marked as Resolved

I was received 4-5 calls with different numbers(9570361144, 7290807561, 9910770970, 7896901418) from Pay tm and asking to me my debit card number & cvv and all details related my account and assured to me return my amount with in 1 hours but my amount still not return and my debit card & pay tm account is blocked. Please take needful action as earliest.

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P

Prasada Rao Kanala

Jul 11, 2016

Hi I am recharge 3g net 259 but it won't recharge

G

G.l. Meena

Jul 11, 2016

सर मैंने saturdayको bses को बिजली का बिल पेमेंट किया था वो पेमेंट failed बता रहा है और account से balance कट गया plese solve thisproblem

A

Amandeep Singh Ahluwalia

from Gurgaon, Haryana

Jul 11, 2016

I wants to give you a suggestion not a complaint that why don't you cover all the pumps under paytm category there is a petrol pump named kargil, it is the most popular pump and it is the only pump which earns the most money you can earn from there also why don't you make a contract with them you can check the reputation of that pump

S

Sachin995

from Ramnagar, Uttar Pradesh

Jul 12, 2016

I have recharged the Tata Docomo with 1978 rupees on 3 July by Paytm. The amount have deducted from my account but recharge still not done. I have already complaint many times to pay tm care but they have still not resolve my problem.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: paytm.com

I made the payment of rs. 1100/- through my credit card as per detailed hereunder for my wife account (Mobile no [protected]) at email id [protected]@gmail.com but it is not showing the credit in her account.

Date ref. Number transaction details transaction amount
03/06/2016 74766516155622888580006 paytm mobile solut inr 1, 100.00 dr.

You are requested to rectify the entry either making the refund in the account from where the payment is made or transfer the credit in my wife account no [protected] (Email id [protected]@gmail.com)

Thanks

Subodh gupta
Mobile no [protected]
Email id subodh. [protected]@gmail.com
Alternate also [protected]@pti.In

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: paytm.com

Help me retrieve my account
my old mobile number was [protected]
my current mobile number is[protected]
and my i.d is "[protected]@gmail.com"

please help me retrieve my account
tried many a times but failed because it is sending the OTP to my old number

please reset my account to my current details.

thank you
.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 591237

Website: www.paytm.com

I ordered micromax 32in led tv in paytm.com on 20june 2016 i paid my payment through bank debit card... Then i cancelled my order but paytm.com not refunded my money in my bank account ei wait for 10days but not paid my ammount my order no is [protected]

Corporation Bank just gave us a reference number[protected] for successful refund of Rs 14049.00 from Paytm to your bank account. Please contact your bank for any further query quoting this number.

Jul 11, 2016

Complaint marked as Resolved

My complaints closed

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W

wwwsk39

from Aligarh, Uttar Pradesh

Jul 11, 2016

500/- ubi se transfer paytmwallet mai nahi huaa hai lekin ubi bank se rs. kat gaya hai ples help me

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Address: New Delhi, Delhi, 110083

Dear sir/madam

My paytm no. [protected]

I sending 2500 money for [protected], sanjeet kumar, he dos't received money. please tell me what should i do..???

Aa soon as possible

Thanks and regards
Sagar
[protected]

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Website: paytm.com

Order no at paytm - [protected] : i tried to make a recharge of rs 150 from paytm website on 9th july 2016. An amount of rs 63 was deducted from my paytm wallet and remaining 87 were transferred to one97 communications (Group that owns paytm) from my bank account. The status of the recharge at paytm website is "payment confirmation awaited" and so i have not received my recharge at cellular end.
I would like paytm to kindly look into the matter and request them to refund my money deducted in the above transaction.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: paytm.com

Hi,

I tried to shop on 'limeroad.com' and did payment by paytm. But transaction failed and i received sms from paytm that - 'rs.799/- added to my paytm wallet'.

But it is not reflected in my paytm account.
My paytm wallet is empty showing rs.0/-

Transaction ref no.[protected]

They are not even replying to my complaints when i am contacting to customer care.

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