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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 689

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered food from bercos restaurant through food panda and payed using paytm (Transaction id : [protected]) on[protected]
The amount has been debited twice from my bank account
I checked on the website on my account (Paytm.com) although it only shows the transaction once there
I waited this while for the automated refund to happen but it has'nt been done yet
Kindly get back to me with the details

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Address: North 24 Parganas, West Bengal, 743144

Sir/madam
I am smt runa bhattacharjee, my mts mobile number [protected], i had try to recharge my mobile amount rs. 100 dated 26/06/2016, through paytm but recharge not success and the amount rs. 100 debited from my bank account. Payment confirmation number - 5113589. Please refund my money as early as possible.

Regards
Runa bhattacharjee
[protected]

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Address: Bangalore, Karnataka, 560017

Website: www.Paytm.com

Hi team,

I had credited inr 546 from my paytm account to my friends syndicate bank account & amount has been deducted from my paytm account but still not credited to bank.
Bank account no : [protected]
Date of transaction : 27th may 2016

I wrote mail to [protected]@care on 13th june (Complaint/ticket no : #[protected] & they asked me to share my bank statement!! I have shared that also on 22nd june.
Still today there is no response from the team/

Please help!!

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: paytm.com

I had ordered one munakka product through paytm which cost 795rs but seller sent my lower quality product which cost 695rs and now they are refusing to refund my money or replacing my product.
My order no is [protected]. And reason for non cancellation is not justified it is just a deliberate cheating by paytm and kabliwalas both. Paytm is fully supporting kabliwalas

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Address: 110065

Website: paytm

I have ordered apple mackbook today, payment made from kotak mahindra account ref[protected] of rs 65071.00 but the order is not booked and the amount has been debited from my account

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Kotak Mahindra Bank Customer Care

from Mumbai, Maharashtra

Jul 2, 2016

Dear Customer,

Sorry for the hiccups! We would be glad to help you. Plz write us solutions.[protected]@kotak.com along with your contact/account number.

^Kotak Team

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Address: 560105

Dear sir/Madam
My Paytm order no:[protected] for 3 items(Ear ring & Magnifier Mobile holder for Rs259. Have recieved only ear ring. on 25th june 2016
pls rectify, can i get mobile holder

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Address: 411033

Website: paytm.com

I lost my registered mobile no. with paytm, now due to secure login system i am not able to login into it, if we don't have mobile no. there should be the option to send OTP on email id but it is not, i fed-up to call and mail to Paytm customer service, i sent many mails but didn't get a single response, i never seen this kind of ridiculous customer service from any other company.

I suggest you all don't use paytm, because in future whenever you face any problem know one here to listen you.

way to Contact email :-
(vishwakarma.[protected]@gmail.com)

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A

anil kashyap72

from Delhi, Delhi

Jul 31, 2017

DEAR SIR
I PayPaytem For RS .399 For 19.07.2017 IN IOB BANK DEFFENCE COLONY But NOT Refund IN MY Amount MY PH NO [protected]. MY Transaction NO .ECOM - MOBILE SOLUTION NOIDA IN -V[protected]. SO PL MY Paytem RefundIN MY Account.

THANKS
ANIL KASHYAP. PH NO [protected].

B

Basu Km

from Bengaluru, Karnataka

Apr 17, 2018

Forget my passward

S

SANkar*

from PALAKKAD, Kerala

Jul 15, 2022

SANKARANARAYANAN MOBILE NO:[protected]
I am changed my mobile, MY USED PAYTM properly NOT worked but my misproperly handled i.e. paytm mobile number changed after reinstated my used paytm mobile number. SO NEW paytm acoount isinstalled, BUT
MY USED PAYTM PAYTMBANK, PAYTMVOUCHER, REWARDS, GOLD ACCOUNT, ALL TRANSACTION ARE LAPSED. MY PAYTM TRANSACTION ACCOUNT SUFFICIENT CASH BALANCES, REWARDS ETC;
Please recover my account and reinstall the same

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My self shikhar dhameeja i have to use our paytm app for the mobile balance recharge. On date 24.06.2016 at time of 9:29pm to recharge mobile balance of 209rs mob. No. [protected] (Airtel) but balance not given to my no. & cash is reduced my account & paytm will show recharge is successful.
Please sir give me a money retuns to my account.
Thank you

Shikhar dhameeja

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Address: Pune, Maharashtra, 411019

Website: www.paytm.com

Dear sir,

My self Suryavanshi Vinod I have to use our paytm app for the mobile balance recharge. On date 23.06.2016 at time of 3:40 to recharge mobile balance of 110rs On mo. [protected] (voda) but balance not given to my no. & cash is reduced my account & paytm will show recharge is successful.
please sir give me a money retuns to my account.
thank you
Suryavanshi Vinod P.
cell no.[protected]

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Address: Surat, Gujarat, 395007

Website: paytm.com

We have purchased mixer (Vendor-prestige-750watt) on 26/05/16 but due to body damage same was returned and was collected from billing address on 15/06/16 and confirmation mail recieved from payatm care on 17/06/16 for refund initiation within 24hrs (Reverse slip is attached in mail to care. Paytm.com) as per return policy.
But till now no refund is recieved in my credit card account, repeated reminders are sent on 21/06 and 24/06/16 but no positive approach to resolve the matter is observed.
Pl. Do the needful.

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Address: Bangalore, Karnataka, 560059

Website: www.paytm.com

Dear sir/madam

I am manjunath j nayak, residing in bangalore.

I have placed an order for gas stove through paytm.com, because o[censored]navailability of the product, they have refunded my amount of rupees 2799 to my paytm wallet. I have transfered that amount to my corporation bank account but till now it has not been transfered to my account.

I communicated to the senior manager of the bank, they told me "paytm has not remit the money", but paytm care are keep telling that they have transfered the money.

I have given bank statement as well for 2 months.

At last i started to beg them, still no reply from them.

Order id [protected]
Mob: [protected]

Jun 24, 2016

Complaint marked as Resolved

Hhhh

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Address: 620001

Website: Paytm.com

I had ordered one Havells inta cook ET Induction cooktop on 15 june 2016 .It was cancelled as the order declined by seller. However without asking my choice Rs 3325 were transferred to my Paytm wallet.
I want my money in my bank account. Transferring money through Paytm app is deducting Rs140 unnecessarily. I kindly request the Grievance redressal cell to return my money to my bank account without charging any extra fees.

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Address: 395003

Website: www.paytm.com

Order no. [protected]
ticket no. 03058379
i have use paytm for postpaid bill payment on 06/06/2016 transaction failed and my bank account was debited with rs.5034/-, i have sent mail regarding this matter on same day and their revert was that it will get refunded in 2-3 days, but still not refunded, i have also provided them my bank satement on 13/06/2016, but still no revert from their side. Please do needful and refund asap.

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Address: 50003

Website: www,paytm.in

Dear sir
good morning i have use the application but im having some problems, the problem is i have paid the amount but the recharge is not successful yet...
I request you to please have a look behind this problem. As i will be always using your application.. if this kind of issues will continue than i need to look for another application. as i need to pay the postpaid bill on time.
My order ID is:[protected] on 22nd June 2016 (4;42p.m)
My CC Transaction no [protected] .
Amount Payablei is: Rs 520/-:

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S

Shuber Rahman

from Hyderabad, Telangana

Jun 24, 2016

hello..i am here to pay the postpaid bill of Aircel account which i have done but that is not successful yet.. due to which am suffering issues..! please try to solve my problem as soon as possible.otherwise i need to look for some other application.

Aircel Customer Care

from Mumbai, Maharashtra

Jun 28, 2016

Dear Customer(Shuber Rahman),

We apologize for the inconvenience caused. Please share your "Aircel No." so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Address: New Delhi, Delhi, 620001

Website: www.paytm.com

I want to complaint against the PAYTM recharges service Site.
I tried to recharge for y my Airtel DTH service from the Paytm site www.paytm.com

MY order number is
Order No :[protected]Order Total : Rs276
Time:23 Jun '16 9:27 pm
the amount 276 was debited from my ICICI debit card account immediatly and got the confirmation from the bank
PAY TM assures the recharges happens successfully but not happen.
in Pay tm my order status shows as pending...
PAYTM says if post the payment 2 hours the status will be updated the amount will reflect in Paytm wallet. which not happen. now my money got in vain and the PAYTM says 24/7 customer care which is absolute waste service where no one is to help.
NOw i need my money back. iam really highly frustrated with this stupid, cheat service of PAYTM.
Kindly help in getting the money back from PAYTM

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Address: Lucknow, Uttar Pradesh, 226001

Website: paytm

I am purchase the some game product to through the paytm but my transaction in not show and i am not purchase my game item but my bank account detect my cash 350 rs so plz help me plz plz

and paytm do me the ticket no but not any responce me to the paytm

Hi scottgarg,

Thank you for writing in to us. Your ticket no is 03658494.

We will get back to you at the earliest.

Thank you for your patience.

Paytm Care Team

Jun 27, 2016

Complaint marked as Resolved

no sir paytm care says please contact "Emergent Payments" customer care. but i have not any email id or contact no and i am throw the payment my debit card with paytm so i am not going another person i know paytm not another online company and paytm coustmer care not tacking call only computer speeking so plz help me i am very irritate and i am going to the claim for paytm

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Address: 110047

Website: paytm

I recharged my airtel dth on 19 june 2016for rs 291. Airtel dth card no: [protected].

It said "your recharge of is pending with the operator.

After 5 days, neither did i get the recharge, nor m i able to cancel the order (Since i don't get the option). The amount has been debited from my bank account. I want a refund for the same asap in my bank account.

Thanks with regards.
Rocky
[protected]

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Address: 632009

I have booked carrier ac 1.5 tonne through paytm on 19.04.2016 for about rs.39000/- as on date i have not received the cash back offer for around rs.5000/- so far. It is totally disgusting /unfaithfull to the customer and since 3months have passed away.But nothing i get it.

My mailing address is
plot no.408 phase-i, 43rd street, tnhb, vallalar, vellore-632009, tamil nadu, mobile no.[protected] and my email id is [protected]@yahoo.Com

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Address: Lucknow, Uttar Pradesh, 226023

Website: Paytm

I have ordered a sauna belt using paytm but later on cancelled that order. Since I paid using my debit card so the amount was refunded into paytm wallet from there I had refunded an amount of ₹196 into my account on[protected] but that amiunt is still not credited into my account. I had sent various mails regarding the issue to Paytm but only reply I get is that they will get back to me soon, and there is no other way to contact them.

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Address: New Delhi, Delhi, 110051

Website: paytm.com

I have book semi sleeper bus (manali to delhi) of Rs 2790 for two ticket
(Order Number: [protected]) but they have provide me the seater bus.
i have pay extra rs 1000(2 seat) for semi sleeper bus, also i have cancelled the same category bus which amount is approx 2000 ([protected])for two seat because i want semi sleeper bus.
I want my full money back for this faulty service & inconvenience.

Jun 27, 2016

Updated by shekhar.g8 Please resolve my issue

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