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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20038

Resolved

1742

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18296

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Bangalore, Karnataka, 560017

Website: www.paytm.com

I have paid BECOM (Electricity bill) through paytm.com Paytm showed successful, but when i checked wit the becom team, they were saying it has got cancelled.

Whenever i try to reach paytm, all they give is a reference no which doesnt make sense for bescom. Because i have tried calling bescom plenty of times. all they say is the transaction was cancelled. and an important note is Paytm.com is not an authorized payment gateway for bescom, but payumoney.

If paytm is not an authorized gateway for bescom, why do they given an option to pay electricity bill..

I really dont understand where the money is now. Its been two months now.

Order no : [protected]

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Address: New Delhi, Delhi, 110043

Website: http:www.paytm.com

I have done recharge of amount 296 for (3 G) internet data on 1 June-2016 around 3:02 P.M in air-tel sim of no-[protected] .But my recharge amount deducted and no amount of data came in the mobile. So i kindly request that please refund that amount into bank, Pay-Tm wallet or even recharged that internet data of amount 296 Rs into the same air-tel no-[protected].

Transaction Detail:-
Recharge amount-296 RS for 1 GB 3 G Internet
Transaction no-954207
Order no-[protected]
P.O.S[protected] at t.x.n#[protected]
Reference no- CONRC[protected]

Thanks & regards
Pritam kumar

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Address: 797112

Website: paytm.com

Paytm's sellers are the no1 cheaters in the world. They loot customers just after you make payment. Paytm provides fraud and scamolous services.

If you order any phone then you will get either unboxed product or cheaper and different products. This had been with me since i sign up at their site and purchased mobiles.

They are having all fraud sellers.
No customer care toll free number.
Not a single number can connect you to its agent.
They never replies to your email id once you complain that you are looted and robbed in daylight.
They become deaf and dump just after sale.
They cheat and loot customer's hard-earned money.
Shame on the sellers who alter the products with that of the orders placed. I want to eat their blood by wrinting 100 negative comments everyday on every website wherever i could. I am a north east indian boy. If you have guts then come and meet me face to face for resolution of my issues and grievances.

All offers of paytm are totally fake and their all products are pathetic. All are fraud sellers. They do not have replacement policy nor do they replies to email id.

They highlight their products by selling at lesser price to compensate with the guinuine online portals like flipkart, snapdeal etc.

Their service is totally fake. Do not order any products from their website. Even their phone number is also not money friendly.

Better to skip this type of fraudlous site like paytm.

Jun 05, 2016

Updated by Sabir Hain You bound us to express your negativity. All price dop are to highlight the online customers to rob in daylight. We are being looted and cheated by PAYTM Indian Online Marketing Portals. We share this reality to alert others from scamolous purchases. We demand our Refund else we go on writing your reality.

Gionee m2 had been purchased at 6.7k but your fraudlous seller altered the products with that of Intex Kepad featured or basic phone priced around 1k. Actually

Your PAYTM has all Fraud Sellers who will-fully done this alteration to meet his selfish motives.

Also accompanied by Paytm who dont care about customers hard-earned money that ultimately bound our 50 members from social media to write negative comments.

We all are cheated. Forget about money back guarantee. Once we purchased then never purchase.

Why you cheat and do not repent on our hard earned money. As said earlier, you will-fully do this to cheat us and to loot us by highlighting your productrg at low cost price and to triffle with us.

Its not a mistake. I also ordered Vivo v1 at 14k approx but your Fraudlous Marketing Gremic had also cheated me by selling unboxed phone thats too a used piece. I also ordered Oppo Neo 7 but again got unboxed product.

Whats the use of buying from Paytm?? I am getting Rs 5000 off from other websites for unboxed phone still I purchased with great hopes and aspirations to get a seal product but Paytm you looted me again and again.

BEWARE OF PAYTM.

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Address: Ajmer, Rajasthan, 305801

I purchased a automatic electronic school bell . by paytm order I'd [protected] and it's invoice number is 84119/2016-17/28 date[protected] it is sold by MAP scientific. Shop no. 62 opp v.k. sound Mohanani Chili, Minibazar, surat. it is not working and it's power switch is not work I want to return this but cannot call to customer care and any other please help me

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Address: Mysore, Karnataka, 570002

Your company deducted money 6 different dates without my authorization on 20th, 22nd, 26th and 30th March.. Total 6 deductions. Two were refunded but the remaining not refunded. Nearly Rs 3000/- deducted and not refunded. Let me know what action I have to take. Actually i tried to buy different variety of Power Banks for my phone. But i chnaged my mind last minute as i got warning from my Bank that the site is not safe. Therefore i didnt give my OTP password and cancelled payment. Inspite of that money was drawn from my credit card. Neither i got the power banks nor i got my money refunded even though it is more than one and half months.

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Address: Rajkot, Gujarat, 360002

Website: Paytm.com

I have ordered two leather belt of horn bull but I have received only one leather belt with Bill of two leather belt and more frustrating is that paytm have not updated status of order from processing to delivered and I could not returned it.
I have also attached video of parcel that I have recorded. And photo of parcel. This is happened with me second time when I am shopping from paytm and I am loosing my money and I not getting my product which I want.

+1 photos

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Address: New Delhi, Delhi, 110019

Dear PAYTM team i did order 2 item of vermello men socks as order no[protected] but today i have recieved a courier for this order and when i open it there is one item . Pleaae check it as soon as posssible and i have booked a back call also. I have good experience about products and quality and recharged bills and other also but this is the first time Thanks...

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Address: 560037

Website: Www.paytm.co.in

Hi all,
Paytm is a big big fraud company never ever use their wallet service. You never know when they can block your account.

Same thing happened with my account [protected]. I tried few transactions and it got declined after they blocked my account. And my wallet has around 1000 rupees.

After several email they did not respond, then i tried pinging on facebook. First they said they will look in to it and started demanding bank statements credit card statements. Everything i provided them, then they started asking to call me for further verification. I said yes you can call me. They did not even call me and said that we called you. Now again they asked my official registered gmail account which i provided to them. After all these they are saying your account can not be unblocked.

They are cheaters and a big fraud company. Never trust them. Boycott their app and services.

Regards,
Ravi

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R

ravislg20

from Bengaluru, Karnataka

Jun 5, 2016

Hi All, Complaint is resolved by PayTM but not sure how the fraudster came to know about this and they called me from this number [protected] saying that they are from payTM customer care.

They said that you need to tell the OTP received in your mobile to make sure that in future it will not be blocked again.

I shared the same with them and they withdrew the money and transferred to [protected].

BE CAREFUL AND REPORT TO POLICE IF YOU ALSO GET CALL FROM THIS FRAUDSTER WITH NUMBER [protected].

[protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] FRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUDFRAUD FRAUD FRAUD

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Address: 394221

Website: www.paytm.com

I have just order of 2 piece and i will receive 1piece and my invoice number-203052/2016-17/828 and my paytm order id:[protected]
And invoice date:30/05/2016
My name vijay pawar mo-[protected]

My tshirt size (M) but paytm seller sent (L) size

Plz. I request check my order and give me my left out piece
Other wise i will request to return my order and return my money

+2 photos

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Address: 110037

Website: paytm.com

I have an recharge of my MTS data card number [protected] of an amount 499 from Canara Bank on 23rd May 2016. After that I have made contact in paytm care through mail, on 31 st may as per requirement of paytm, I have submitted bank account transaction detail in pdf format. After that paytm has deleted my order from my order list in my paytm account. Time and again I have mailed in [protected]@paytm.com from my mail id [protected]@gmail.com but no one replies.
Paytm promise
At paytm, your trust is foremost.
Your money is yours until you get what you paid for.
Now, I think either paytm has to provide my deducted amount, or paytm has to change the promises. Anyway, please reply ASAP, and provide my money back.

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Address: Pilibhit, Uttar Pradesh, 262001

Electricity bill no.[protected] amount rs.762/= received by you by bank transfer but payment failed show dt. 25/5/2016.
Complaint register and your mail back ticket # 02588372 : payment failed
(Viratgoel, name: | email id: [protected]@gmail.com | order number: [protected] | message:.. | issue type: payment failed | time: 25/5/2016 |)
Ref:_00d28dppr._50028jqkcz

Pl. Reverse payment in my violet for clear this bill.

Virat goel

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Address: New Delhi, Delhi, 110030

Website: www.paytm.com

Hi,
My 1st transaction of my electricity bill is failed and the amount is credited in my wallet, after that i have tried again at around 1330 hrs. The amount of my wallet has been deducted but still showing "waiting for operator confirmation".
I have tried to connect with paytm customer care but my call not connected due to bad management of paytm. When you r paying your bill the message flash at the site is "your service provider will take two working days to consider bill paid in their accounts" not sure what is the meaning of that worl "waiting for operator confirmation"

Below are the details
Company name - north bihar power distribution company ltd
Account no - rx182663
Regards,
Mukesh pandey

[protected]

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M

Mukesh5479

Jun 4, 2016

When will get the response on my query.

M

Mukesh5479

Jun 7, 2016

Not get any response till yet. Can some one response on my query. Very poor service provide by PayTM.

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Address: 411017

Website: paytm.com

Hello,

This is varsha waghere resident of pune, maharashtra, india. I hold a saving account in icici bank.

Yesterday, 3-june-2016, i got a call from unknown number and he introduced himself as icici bank representative and gave me the reason for call that due to kyc complaint document missing my card has been blocked and he need details of my card to unblock the same. I did gave him the same and in next 1 hour he used the details twice to do transaction using my card details. One of the transaction was made for paytm.

The details of message are listed here -

Dear customer,

Thank you for banking with icici bank.

You have used your debit card linked to account xxxxxxxx4255 for a transaction of inr 5, 000.00 info. Iin*paytm mobil on[protected]:16:26.

I request you to consider this request to make inquiry about the same and let me know if you can help me in any case to identify the fraud.

Regards,
Varsha

+1 photos

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S

snehagopal58

from Chennai, Tamil Nadu

Jun 4, 2016

Dear Varsha,

Kindly take up with Paytm as they are also involved in these transactions since this transaction must have been done by one of their merchandiser. Paytm and such gateways are also hand in glove with such fraudsters. Take up with Paytm to refund the amount as the same has been made thro their gateway. Ask them for the details of the person to whom you money has been transferred.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 4, 2016

Dear Varsha Waghere,

We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

S

srihari133

from Manuguru, Telangana

Oct 13, 2016

Dear Varsha,
Hi this is sreenivasulu. i am also faced same problem with icici bank on sep5. totally around 6000 is debited from my account. Till now i didn't get any update from ICICI. Your Problem is solved or not? Please Reply ASAP.

Thanks in Advance..

Regards
Sreenivasulu.

A

Aarti K Munishwar

from Mumbai, Maharashtra

Dec 31, 2016

On 29th Decembrt, 2016 somebody named Rah Das from PayTm office ( [protected]) called me up at around 10.15pm and told me to provide my Paytm Ac details and my debitcard details to complete the uncleared transactions. Then he used the details twice to complete the transactios worth 6000.00 thru the loopholes of my Paytm wallet. I am surprised how he got the access of my Paytm account. Who is responsible for my loss and how to get back my balance amount in the wallet. Now I have decided not to use PayZZZZZZTm troughout my life and covince other people of frauds thru it.
Aarti Munishwar

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Address: Chennai, Tamil Nadu, 600001

This is to bring to your attention that the paytm customer care number is not working. I had recharged my prepaid phone for 111, however, the amount was not credited. The issue was raised via email, but still there is no response after multiple follow ups. This is highly disappointing. Kindly responsd to the email ticket reference number is ref : 02920544 your query with paytm care (Sf)

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Address: Kolkata, West Bengal, 700094

Website: PAYTM.COM

On 21st may 2016 at about 10.03pm payment through paytm.com failed amount was rs 2680 debited from axis bank sreenagar kolkata branch but amount was not credited to my account no - [protected] of the said bank. A mail was sent to paytm in response to which they instructed us to submit pdf format of the bank statement. This pdf statement was sent to paytm on 31st may 2016 but they have not yet credited the amount of rs 2680 to my specified savings bank account from which the amount was debited. Prior to this communication we communicated the paytm site through several mail and by phone calls but telephonic communication was failed from their side as they have not responded.

+1 photos

Aug 15, 2016

Complaint marked as Resolved

THE COMPLAIN IS ALREADY RESOLVED AS THE MONEY IS GIVEN BY PAYTM.

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Address: Raebareli, Uttar Pradesh, 229001

Dear sir/mam

I recharge my vodafone no. [protected] with 46rs order no[protected]
In paytm plan it shows 46rs special recharge plan 75 minutes for 7 days but when i recharge with 46rs it gives 140mb2g data which is overwritten in my previous 649rs 3g pack my previous net pack is exhausted no any minutes credited in my number.
After that i talk with vodafone customer care they told me that this is fault of paytm which gives me wrong information of pack.
Plan snapshot attached.

O i request you sir/mam plz solve my problem as soon as possible.

Thanking you
Ashish kumar
[protected]
[protected]@gmail.com

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Address: Surat, Gujarat, 395001

Few days back i recharged my phone with paytm... Rs 500 got deducted from my bank and 58 from my paytm wallet... But sumthing happend and my payment got failed... I havent recieved amt back in my bank.. Juz recieved 58rs in my paytm wallet
My ticket no. Is 02850384
And thrz bo proper toll free no. So that we can tok to execuitve and get some guidance

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Address: Tiruvallur, Tamil Nadu, 600037

Website: PayTm

I recharged twice through this paytm on my dth number. Order no1. [protected] for an amount 227 rupees and order no2. [protected] for an amount of 150 rupees. Both showed recharge is successful. But it is not.
This paytm is cheating the customers even after complaining to their customer care centres. Not responding to the mails and there is no number to call this customer care. Government officials had money to give license to this middle class cheating company.

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Address: Udham Singh Nagar, Uttarakhand, 263153

Dear sir/mam,

Rs. 200 recharge of delhi metro card done through my paytm id - [protected]@gmail.com
Recharge successful show in paytm but balance not reached at my card.
Please resolve issue asap.
Order id - #[protected]
Delhi metro card no – 55705134
Amount – 200
Date – 26.05.16
Dmrc transaction id – 1100046

No response given by paytm on my mail. (Screenshot attached)
Worst service of paytm.
[protected]@paytm.com waste initiative from paytm because they don't respond to mail.
Freecharge is more better than paytm.

I want my money back to my bank account.

Please resolve issue as soon as possible.

Thanks & regards

+1 photos

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Am buying this phone second handed
my apple phone is locked and am submitted my phone in apple store but and with invoice but apple service provider want to retailer email address and mobile number on invoice then they can repair my phone please
send me invoice with the retailer details
my email address is - avnendra.[protected]@gmail.com
invoice number is- 25520/2015-16/40203
paytm order id is- [protected]

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