PayTM Mobile Solutions Complaints & Reviews

I ordered Videocon Octa Core Z55 Dash (Black & Gold) For RS 5650 on April 6th but got a White phone.It was not as per the specification, apart from that the main reason for return was that the phone also seemed to be used and there are a number of message and calls on 22, 23, 24 of february .from the messages on the phone i understand that it is a returned product from flipkart.

Even though they are required to sell 100% new product then send me a used phone and I returned it via bluedart as they told they have no pickup services here. Even though Paytm would refund only Rs 200. As there were no other options I sent it for Rs 400. Bearing a 200Rs loss.I send them the courier reciept and the photographs of the phone as a proof.And after a few days the shipment was delivered and it was signed by them as per the tracking information. But after a few days Paytm rejected my return without any reason and they accepted that phone.I have send them a no of messages and I have the required proofs.
The seller was crazzykart and now I am at a loss of 6050 Rs without a phone . I dont know what to do. When I send them Email google says that the Email was rejected.
I had the worst experience from paytm
What should I do??

This issue is dated 07th march 2016, when i tried to book movie tickets for "jai gangajal" by using cinepolis app.
The payment was made using paytm wallet.
The transaction was stuck somewhere and it resulted in some error condition.
Meanwhile the amount as charged from my paytm wallet.
I have presumed that as happens in all online transactions, i would automatically get my refund back in my wallet.
But after waiting for more than a week i have not received any such information.
I have then written several mails to [protected]@paytm.com, but they have maintained that i must contact cinepolis customer care for the resolution of this issue.
I have therefore raised this issue with you.
I would like to request the processing of refund asap.

Mery paytm mai 150/- rupay tha, 1500/-rupay many aur add kiya to balance 1650/- rupay ho gaya tha, weekend bazar say 135/- rupay ka jewllery purches kiya tha, uskay bad mera payment balance 0 ho gaya, ra paytm balanc 1650/- rupay retun kay liy, to sarmaji nay kaha tha ki abhi 1-2 hour mai aapka balanc wapas aapky paytm ac.Mai aa jayga wo abhi tak nahi aaya hai. Isliy aapsy nivdan hai ki mera payment retun karny ki kripa kary,

prakash agrawal
[protected]

I have paid a payment of tata docomo from paytm site using icici credit card on 24th sep 15. After 4-5 days, i got reminder message from docomo to pay payment which was already deducted from icici credit card. I raised lot many sr with paytm and icici credit card but nobody is taking responsibility. Both r saying we are clear from their end.
From icici bank credit card customer care for sr[protected], i was asked to forward me valid proof to produce to paytm guys.
Finally after lot many sr's with icici, i got proof on 27th apr 16.

But paytm team saying they did not received a transaction money of rs. 513 on 24th sep 15 with authorization id 258758.

I have already raised a request with paytm and they refused that they have received any amount from icici credit card.

I told them that i will launch a complaint against them in consumer court but received no response from paytm team. One of the worst customer care i seen. Attached are valid proof received from icici bank.

This is reagrding order no [protected], placed on paytm on 15th april 2016;

Paytm ahs warehouse in delhi and my residenec si also in ncr delhi;

But it is so awkard that my order is not delivered despite multiple reminders;

I know shoppoing from paytm is a foolish mistake from me and wrong because paytm is not a genuine shopping e-merchant;

And i fear that paytm a noida based company will gobble up my money as order was prepaid;
More over paytm does not have any assigned number for customer support number, as whenever i call paytm the ivr wrongly tells me that this is not a registered no and call from registered no ;i am feeling not only paytm is in ethical and wrong company, it does have very poor systems;
Dear reader,
Please help me in getting my order delivered from paytm;
I promise that this will be my last order with paytm;

Dear team please confirm that why my account is debited two times and my account is tarun.[protected]@gmail.com, contact no-[protected] yesterday i paid my electricity bill by paytm amount of 2297 to uppcl but amount is debited double. So please check and reply.

Regards
Tarun
Mo:-[protected]

Dear Sir,

With reference to my complaint i have deposited 5950 amt in Paytm account 02 times but in wallet i have reflected only one time.

For that more then one month i m following up but sorry to say neighter bank & nor Paytm respond the same.

Bank said that amt been gone to paytm account but they are no responding on my mails & calls. we request you to kinldy take suitably with the concern PAytm & my refund request.

My Bank Account No - [protected]
Bank Of India.

Herewith i have attched bank statement deducted on 19/4/2016 Reference id is - 316638 & 343862.. In that i has been credited only.

My name is mandeep singh gill
i am registered to patym by id [protected]@gmail.com with no. [protected]
order no [protected] was failed
the app asked me do you want to refund the money in your bank acc. or want it to stay in the patym wallet ... at that time i press the option of REFUND.. but till now i didnt got my money back
26april 2016 01:03 is the time of the message i got in my gmail that the money will be refunded. but till now nothing has happened ..please contact me on phone [protected] or sand a mail to [protected]@gmail.com
the amount is Rs 600.

I made a delhi jal board payment transaction on april 23, 2016 using netbaning through paytm. Amount for rs. 1083 debited from my bank but transaction failed. My order no. [protected] dated april 23, 2016. Pls refund the amount at the earliest to my bank account.

Sir mene paytm se sent kia tha dusre people ko abh pending aa rh pending se mra sara kaam rukka hua hain [protected] mera paytm number plx sir kaise be kr ke mere paise refund kra do mera sara kaam rukka hua h or sir plx jldi se jldi kr do

Dear Team,
I have purchased a mobile HTC Desire 620G from PayTM on 24th May' 2015 & now my mobile touch screen is not working. When I have taken it to HTC service center for repairing purpose they have checked my IMEI No -[protected] & said that this mobile is manufactured at taiwan so that the warranty is invalid.

After that I have contacted to PayTM in this regard they said that bring the service refusal copy from HTC & after that we will provided you service in this regard. Then I have again contact to HTC customer care & bring the service refusal copy from HTC & given to Pay TM.

After giving Service Refusal Copy PayTM have logged a complaint in this regard on dtd. 11th April' 2016 & after continuous followup with PayTM they have raised a Return Request on dtd. 23rd April' 2016 which Nuvo Ex Team is assigned. But here they are not mentioned any thing about that this is for service / warranty purpose or any thing & also this is not clearly communicated to the NuvoEx Team.

I think as they are unable to give me proper support in this regard so they are raised the return request & its also approved which is beyond the policy of PayTM as the mobile already 10+ months older.

After raising the Return Request Courier Team have come to me & found that my mobile is defective & used one (Which very well known by PayTM Team). So the courier person cancel the return request.

After cancelling the return request I have again contacted to PayTM team in this regard. After which PayTM care team stated that they are again raising a Pickup return request with properly stating this is for buyback/warranty replacement purpose.

After this much conversation & continuous follow up. they have closed by complaint stating that the mobile is used one & will not be eligible for return policy.

Now when I have contacting to PayTM Team from my registered mobile No - [protected] & putting my order id[protected] it is saying that this is a invalid order id & i am unable to contact to paytm team.

All Documents related to this concern & complaint is attached for your reference. Documents are mention below :

1- Refusal of Service Mail
2- Full Conversation with PayTM.
3- Mobile Invoice Copy
4- Pay TM Order Screen Shot

Please help me to get solution in this regard.


Thanking you
Yours Faithfully
Girija
Mob.- [protected]

On 16 of April i have recharge of 110 rs on my number [protected] which amount has been debited from my account and I received a msg stateing that my recharge has done successfully but i haven't recived the balance when I called for query they said it will be credited in 4 days, its rubbish very bad experience with paytm, I will file a case against PayTm bcoz it is happening with my friends.I will file a case.

Pos 436303xxxxxx8802 paytm pos debit [protected] 08 apr 2016 494.00

Sir, i have booked the products (2 bra) for which the payment is made through my hdfc bank account as per above given details.'later i have received message product not available with supplier and refund will be done in 4 days .
But, till date the money is not refunded.

Anil kulkarni ... ([protected])

I had made Delhi Jal Board Payment through my Axis Bank Credit Card on 23rd March 2016 and money received by PayTM vide order no. [protected] dt[protected] also I had write to their complaining email ID i.e. [protected]@Patym.com two times, vide Ticket No. 01402962 and 01221761 they had given reply as below

Hello Lalit,

We are sorry for inconvenienced caused.

We understand that your refunded amount is still not reflecting refunded amount INR.1279.4 in your bank account against order id [protected].

Sometimes, we don't get confirmation from the bank that your money has been refunded. In order to verify the same, we request you to please email a copy of your bank/credit card statement in PDF format, from the date of transaction to till date, to us.

This will help us solve the issue at the earliest. Looking forward to hearing from you soon.

Thanks and regards,
Paytm Care

---
I had already send them the credit card statement with request to them please refund my money back still they are not returning the same.

Request you to please help me in this regard.

Hello Sir

My name is Pawan Kodan and my paytm ID is [protected]@gmail. I had done a payment of 1831 ₹ to pay the bills of my postpait number [protected] on 24rth April 2016.
Money got deducted but recharge was not successful. Paytm emailed me that I will get it back soon but have not got it yet.

Please refund my money asap.

Regards

I had recharge 3g data pack for 251/- through netbanking on my phone no. [protected] but shown recharge failed. It is also intimated that erroneously i repeat this process three time and all money have been deducted from my account. Bank statement is as under :-
Account number [protected] branch virbhadra
Address raj bahadur s/o sh aim bahadur
H. No.02/03 hari vihar colony bapugram
Rishikesh
Dehradun - 249202. Account type sbchq-dsp-pub ind-silver-inr
Account name sepoy suraj bahadur
Interest rate (% p. A.) 4.0
Drawing power 0.00 balance as on 15 apr 2016 1, 43, 513.27

Mod balance 0.00
Cif no. [protected]
Ifs code sbin0001827
Micr code [protected]
Nomination registered no
View another statement


Number of transactions 5
Date (Value date) narration ref/cheque no. Debit credit balance
16-apr-2016
(16-apr-2016) to transfer
Inb avenues india pvt. Ltd [protected]ig0bvdrwe9 transfer to 4 30.00 1, 43, 483.27
16-apr-2016
(16-apr-2016) to transfer
Inb avenues india pvt. Ltd [protected]ig0bvdsee4 transfer to 4 30.00 1, 43, 453.27
16-apr-2016
(16-apr-2016) to transfer
Inb avenues india pvt. Ltd [protected]ig0bvdsti7 transfer to 4 251.00 1, 43, 202.27
16-apr-2016
(16-apr-2016) to transfer
Inb avenues india pvt. Ltd [protected]ig0bvdtap0 transfer to 4 251.00 1, 42, 951.27
16-apr-2016
(16-apr-2016) to transfer
Inb avenues india pvt. Ltd [protected]ig0bvdvme0 transfer to 4 251.00 1, 42, 700.27
Sir,
It is also inform you that after filling complaint i have received your customer care officer call. Every time when filled complaint i have received same call and says intimate your debit card no. And expiry date if you want your debited money returned. Sir i don't know what is the procedure of return of money. I know that it is mandatory debit card no should not be shared to any one. Hence once again requested when i have alrady sent bank statement with complaint under which all detail like bank account no already mentioned why debit card no is required.
Please investigate the matter and do needful and return my debited amount in my paytm wallet or my account.

Dear sir
17th mar i have booked 4 movie ticket from book my show & paid to pay tm wallet [protected].Same day paytm offer 50% cash back, but still now not refund cash back amount.Many more time cl paytm customer service but not recheable cl.So pls cl me & refund my cash back amount. My no is [protected].

My mother's debit card was used to make 2 fraud transactions to Paytm on March 9th. I contacted Paytm on the same day and they promised to refund the 2 transactions. However, even after 45 days, 50 emails and 5 long calls, we did not receive the refund. I posted my complaint on Twitter and sent Paytm messages on Facebook, but they kept replying "Please contact your bank to assist you further. Thanks!" So much so, that when i called Paytm regarding this issue, their cyber cell executive shouted at me and harassed me instead.

Finally, i posted the issue on Facebook and since the post was spreading with other people agreeing that Paytm has pathetic customer service, I believe they were in a little pressure and contacted me, but still provided the same response to contact my bank. The next day (April 22nd) I received the refund for ONE of the transactions, but the second is still stuck with them. I contacted them again asking if the transactions were in fact processed together, why didn't I receive them together. They asked me to wait till Monday (Apr 25th). I did and we still didn't receive the refund.

This is enough! I don't have the time or energy to wait another 45 days, write another 50 emails and spend another few hours calling them to get the refund for the 2nd transaction.

- Paytm doesn't just have horrible customer "service", they are also indifferent to frauds. They did not take any action against the reported fraud account
- They didn't bother that the customer here (my mother) was already going through the trauma of being duped by the fraudster and had lost a lot of money on other websites as well (on which the fraudster made transactions) and have no respect for the customer's time or trauma.
- And they did not refund the amount that they promised to and aren't even ready to help or investigate where the amount is stuck!

I have reacharged for 413 but its canced and amount came to my wallet. I wished to transfer to bank and gave the option its 11 th day still i didn't get...
I keep on mailing, tgey also reply, but not yet received my money.
Very bad experience, i donno what to do...
Very very bad
I need my money kindly do some action.
Its not good and irresponsible behaviour will lead to loose your customer...

Dear Sir/Madam,

Today I have done rechage through my paytem account [protected] on my airtel prepaid mobile number [protected] of 65 R.s by normal mode for balance but it's a calling pack that is I am not required so please do convert it to balance or back to my paytem rechage because I had call to airtel complaint desk they can't help in better of paytem as they told me