PayTM Mobile Solutions Complaints & Reviews

1.Recharge of videocon d2h recharge of rs. 500 /- id is 42346850 failed but amount deducted on date 18.04.2016 with paytm
2. recharge of vodafone postpaid bill of rs. 900/- mo.no. is [protected] failed but amount deducted on date 19.04.2016 with paytm

I have purchased Sony Xperia M4 aqua dual mobile from Paytm. When I will go to service centre for repairing they deny to repair because that product is imported one. But paytm did not mention about it before purchasing.

When I contact with paytm about this they tell me tale a Denial service certificate from service centre but service centre deny to give that certifiacte for imported product.

After telling to Paytm they did not respond to my mails.

The mobile cost is INR 18000.

Dear Team,


Please unblock my email I'd ([protected]@yahoo.in) and change my old number [protected]. New number this one [protected]. And I have a wallet money in my a/c around 1, 400/- please unblock the same that I have mentioned so that am starting my shopping and recharge please as soon as possible.


Regards
Rohit Singh
[protected]

Dear sir/madam, with a great trust and anxiety i have procured a walkie talkie gift set from paytm site and got delivred on 19.04.16.My order ref no. [protected], invoice no. 22150/[protected] dt 16.04.2016. After placibg batteries in the sets one is not working and boths are making huge noice me abd my kids are dusappointed for buying the product. Pls do the needful to replace the same product. Hope you will consiser our request.

Dear Sir,
It gives me immense trouble in sharing with you that I paid Electricity bill of Rs.8521 To JVVNL Jaipur on 12.3.2016 at 11:30 Am
It is still pending from your side to JVVNL.
payment Ref ID : [protected]
Payment shipment ID : [protected]
Please do the required at earliest.

regards '
neeraj
+91-[protected]...

Hi team,

Two time amount deducted from my bank ac while paying bses bill through paytm. Payment not done and amount was deducted.

Please check as below are the details :-

Order no:- [protected], time:- 05:00 pm, 11 apr 2016
Order no:- [protected], time:- 05:04 pm, 11 apr 2016

Amount deducated rs. 303+303=606

Bank ac deduction details:-

[2:02pm, 19/04/2016] mirchi: from: vk-boiind
*boi star sandesh* rs 303 has been debited to your account xx2938 from pos-one97 communication on[protected]. Available balance 5017.77.
2016/04/11 05:05:19pm

[2:02pm, 19/04/2016] mirchi: from: vm-boiind
*boi star sandesh* rs 303 has been debited to your account xx2938 from pos-paytm on[protected]. Available balance 5320.77.
2016/04/11 05:01:24pm

Requesting you to please look in my order details and please return my amount in my bank ac as soon as possible.

Please credit my Rs.10001/- in my sahaj portal which was deducted from my IOB savings a/c on 10.13 am. Please look into this matter with urgent basis.

Hemanta Chakraborty
Ph:[protected]

I recharged my airtel number [protected] & [protected] from paytm for rs.177. But recharge got failed. These two times it failed and for these two transactions money is deducted from my sbp account.

Transaction 1:
Transaction date - 16/04/2016
Transaction type - bill payments/shopping mall
Payee name - paytm mobile solutions pvt ltd
Total amount - 177.00
Transaction id of bank– ig0bvdvor5
Order id- [protected]
Status - success

Transaction 2:
Transaction date - 16/04/2016
Transaction type - bill payments/shopping mall
Payee name - paytm mobile solutions pvt ltd
Total amount - 177.00
Transaction id of bank - ig0bvdvcn4
Order id - [protected]
Status - success

I recharge 200 for [protected].but it was not credited and amount was debited.plz look after this complaint and solve this immediately.

HI
I had recharged /added money in PAYTM wallet.
In the statement it shows that it has been transferred to BANK .Pls let me know where my money has gone .I am having no such bank where the money has been transferred.
Pls help me out in getting my money back as i feel i am being cheated bu PAYTM.


Regards
RAJEEV
[protected]

This is my last mail for you, please solve my problem as early as possible, otherwise i will take legal action against you,

My Bank of India Account Number is : [protected]

my Rs.800/- debited in my Bank of india account but not credit in my PayTm wallet on dated 08/04/2016, and herewith attached screen shot on my mobile phone image attached herewith, so please say something this matter,

Regards,

Mr. Vishal Koralwala
B.Com, LL.B,
Mo. No. : [protected]

Sir, i have ordered a san disk 16gb pen drive on 15th of april at 10:12pm.
I was informed that i will be getting a cashback as i have used the promo code and will get my cashback within 24hrs after the order has been shipped. I got my order on 19th of april and till i haven't got my cashback. Since the order has shipped its been more than 24hrs. Send my cashback as soon as possible.

This if for your kind information regarding the product TSX Men polo T-shirts M size (Order #[protected], order date-04/04/2016).I received the product on 09/04/2016.The product I received have different sizes that I ordered. I complain about this issue and I got the return pickup date from your side, i.e.14/04/2016.after a day I got another text message from your side stating the pickup date 4th December. I again complained about this happening and receive mail stated the pickup date should be 15/04/2016.I waited on 15, 16, 17 and 18th April. Today is 19/04/2016 and I didn’t get any message or call or mail from any of you regarding this product. This shows how much you guys are careless.
Now I want compensation for wasting my time, Careless attitude, Blunder mistake in packing, Repeating mistakes, misbehaving by not taking action from my first complain and misguiding the costumer (me).Refund my 3 times money back as a compensation.

I am not able to make any payments and recharges through my account number [protected]. I have mailed many times to the care regarding this issue but no response yet.plz resolve this issue

Paytm just refuse to repay if the recharge is not successful. When i contacted paytm they say please contact with your operator. We have nothing to do. Please take an insurance before using paytm. Customer is a peice scrap for paytm after getting your money. Do not trust . Proof enclosed.

Date of incident:12/april/2016
Number of emails sent:6

Proof of response from paytm enclosed

I ordered an insulated bottle cover from paytm which on website looks like a nice pink cover and when it arrived, i was surprised to see that what they call insulated is nothing else but a roll of thermocol placed inside the cover and because of this, no bottle fits inside it. In addition to that when i checked the product description, it was no mention about the thermocol, neither the image showing inside of the bottle cover.

After this i immediately raised a return request on their website on 11th of march. And marked the reason as did not like the product since it was present in the dropdown. Since nobody turned up to pick the product till 5 days, i again checked on their website and i was shocked to see that my return request has been rejected by seller.

Upon contacting paytm, one of their said they will look into the matter. As the seller will only accept defected/wrong products. Upon telling them that in this case i would like to change the reason so they said
"please provide us with 48 hours of time " and they mentioned the same in the email.
After 3-4 days, as there was no update i again called paytm and interacted with sandeep sharma, who gave me guarantee that they will resolve it by 24 hours.

Again after 2 days since there was no update i called back to the support team then sandeep sharma was busy and my call was transferred to asad raza who asked for 24 hours one more time and promised me that they would resolve it and they will call me back to check.

Again a week passed and there was no update and this behavior went on during which i interacted with shubham tiwari, piyush, gini, neha, surjeet, alok, and each and everyone of them asked for 24 hours to 48 hours and nobody resolved it. I kept on asking the progress on this as in what is still pending and what has been done till now but they were not ready to disclose it since they had done absolutely nothing, they gave etas and almost 9-10 times they missed their deadlines. Which shows their dedication towards the work and customer satisfaction.

The company compares themselves with giants like flipkart and jabong where as the support/service/products/website information/on time deliver/return pickups provided by paytm is not even close to 10% of what jabong/amazon offers.

So finally on 18th of april (1 month and 7 days after placing the return request) i got an email saying the seller is not ready to accept it.

So it indicates that company will continue having incomplete information on their products and wrong categories in return request dropdown (Which even seller doesn't accept) and is still not ready to face the consequences. Which clearly indicates the fraud intentions of the company and customer has to loose out money and face issues and waste money on calls and bear mental torture from the care team.

I would have still been happy if i would have got some fruitful outcome for more than 1 month of waiting with patience.


They are losing their valuable customers as i would never dare to deal with this fraud company ever.

Recharge of bsnl mobile [protected] for rs.98 was successful. Verify your account now to continue receiving cashbacks, go to https://paytm.com/settings. Operator reference no. Is [protected]
And
Recharge of aircel mobile [protected] for rs.39 was successful. Verify your account now to continue receiving cashbacks, go to https://paytm.com/settings. Operator
Reference no. Is mur[protected]

Sir i will complain at bsnl and aircell office but they told me that we do not receive any recharge . You please contact to your paytm customer care. So please kindly solve my problems

I made 2 cesc bill pay of rs 1490 consumer no: [protected] customer id: [protected] bill no: [protected]

And rs 130 consumer no: [protected] customer id: [protected] bill no. [protected]

From cesc site through netbanking via paytm gateway .

Rs 1490 got debited from my bank but cesc not generated payment receipt as cesc didnt receive the payment confirmation from the payment gateway .

Account number [protected]
Transaction date 18/04/2016
Transaction amount inr 1, 490.00
Transaction type dr
Transaction description [protected] /[protected]
Paymentid:4694274 from act:[protected] for amount 1490 in currency inr successful

Whereas rs 130 succesfully payment done and generated cesc payment receipt .

I have attached my netbanking statement page screenshot to prove that rs 1490 is already debited from my account. Transaction id is shown in statement.

Kindly plz acknowledge
Thanking you
Subhadeep dey

I have purchased online from paytm crompton greaves arno power 1515 15 l storage geyser (Grey & white) on 07 april 2016 at rs. 5515/- (Five thousand five hundred fifteen only) with item to deliver by 16 april 2016.
I paid all amount in advance at the time of booking.
Item not yet delivered. I was tried to contact customer care with paytm but not any satisfactory reply

Today i have submitted my airtel bill amount 3000 and money deducted from my bank account but still is in process.

Is it services which provide to customer i am not satisfied with service

Bill paid :- 3000 at 10.44 am

Order number :- [protected]

I am giving time for tonight otherwise i need refund by tomorrow morning otherwise i have to go with legal way how to provide service.

Very very cheap services