I made 2 cesc bill pay of rs 1490 consumer no: [protected] customer id: [protected] bill no: [protected]
And rs 130 consumer no: [protected] customer id: [protected] bill no. [protected]
From cesc site through netbanking via paytm gateway .
Rs 1490 got debited from my bank but cesc not generated payment receipt as cesc didnt receive the payment confirmation from the payment gateway .
Account number [protected]
Transaction date 18/04/2016
Transaction amount inr 1, 490.00
Transaction type dr
Transaction description [protected] /[protected]
Paymentid:4694274 from act:[protected] for amount 1490 in currency inr successful
Whereas rs 130 succesfully payment done and generated cesc payment receipt .
I have attached my netbanking statement page screenshot to prove that rs 1490 is already debited from my account. Transaction id is shown in statement.
Kindly plz acknowledge
Thanking you
Subhadeep dey
Apr 20, 2016
Complaint marked as Resolved i emailed cesc, paytm and united bank all at same time but that didnt worked atfirst
later i wrote another email to regional head of united bank and regional head of cesc and paytm higher staff
after writing email in 6 hrs i saw my a/c got credited with the said amount above ... and my problem got solved.
We regret for the inconvenience caused. Please share the "Recharge Date" so that our team can look into your issue.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in