PayTM Mobile Solutions Complaints & Reviews

I ordered helmet named psc reckon and after few days I got message that my order is delivered but I didn't received any product and still I get the delivery MESSEGE. I messeged them many times but still they are saying we confirmed with the logistics and when I called the logistics they said we didn't got any o[censored]r product. When I asked them give me the signed proof now they are not responding. Also I got the invoice of it with AWB no as 1 which is totally invalid. Logistics said it is invalid awb no. I attached my invoice images to this.

Hi,

I have made transfer from Paytm wallet to my account of Rs, 2600/- on 2th Feb'16 but the amount has not got transferred, i have wrote several mails to even all escalation team but i have not received any reply from any one,

I was a frequent use of Paytm, but this is one of the burst experience i have got from his entire team,

This is pathetic to share my experience that even no body is bother to reply on mail,


Regards,

Praveen

This has been really frustrating and harassment for me, since last week.

I ordered an AC 'Panasonic CS/CU-KC18RKY2 1.5 Ton 5 Star Split AC (White)' from Paytm on 23rd February, 2016, which was scheduled to be delivered on 1st March, 2016.

On 1st of March, 2016, I received only the outer unit of the AC and not the main AC unit, that fits within the room. Also, the delivery people were horrible and they denied to lift the package to my doorstep, which is at 4th Floor. Moreover, the packaging was unexpectedly, pretty unsafe as the outer unit of the AC was just placed within a cardboard cover without any proper padding for protection.

When I contacted their customer service (Paytm Care), and inquired about the missing AC unit, they mentioned that this is not a normal circumstance and will be investigating the matter. They also mentioned, that once the missing unit is tracked and delivered to me, they will proceed to replace the damaged outer unit of the AC. I received the missing AC unit to me on 3rd March, 2016 and then they mentioned repeatedly, over several calls, that they will now proceed to replace the damaged unit.

However, on 4 March, I received an email from Paytm care, where they asked me to contact the vendor and request to replace the AC unit, (the contact details of the vendor was mentioned at the email). This was very frustrating and an absurd situation for me, as being a heart patient, I am repeatedly placed on tensed situations by Paytm. Moreover, this is a real harassment for a customer, as I should not be bothered about whom to contact. This being their internal issue, I expected them to handle the situation from their end. I purchased an AC and all I need and expect, is, they replace the damaged outer unit of the AC, whereby, the replaced unit should be damage free, complete AC product in a working condition, delivered to me.

At this situation, I had no other options, but to send an email to Paytm care, consolidating all the previous communications (that happened over several emails), along-with the present situation, for their one point reference. However, after that, I have not received any satisfactory messages from their part. I am completely frustrated about their course of action and worry whether my money for the order is wasted or not. In this regard, request you to kindly initiate on this issue at the earliest and please update me on the proceeds. I am really very worried and tensed about the situation.

I feel harassed and deprived and would like them to not only, replace the outer unit of the AC, which is non-faulty and non-damaged, but also, would like to claim necessary compensations, for the harassment till date.

Would eagerly look forward to hear from you soon.

Attachments: 1. A doc file where I pasted all the essential communications with
Paytm related to the AC product
2. The image files that represents the damage for the outer unit
of the AC
3. Snapshot and link for the product page on the site where the
replacement is mentioned.

Please let me know, In case, If you want me to forward all the email communications to you, for your reference, I can do the same as well.

I can be reached on any of the below mentioned contact details:
Mobile: [protected] / [protected] (Kolkata numbers)
Email : [protected]@rediffmail.com
Alternate Email : [protected]@gmail.com

Please note: I could not attach the communications document as it might be exceeding the file size. Would be great, if you provide me any email id where I can forward all the communications, or attach the document.

Product link from the site, where I ordered the product: https://paytm.com/shop/p/panasonic-cs-cu-kc18rky2-1-5-ton-5-star-split-ac-white-...⇄


Regards
Siddhartha / Supan Dasgupta
[protected] / [protected] (Kolkata numbers)

Id no :[protected], i want a quick response and i need a reasons why it will happen
my email id : [protected]@gmail. com, im waiting for your reply

I have paid Bsnl land line bill of Rs. 598/- on 11 Feb. 16 paytm transaction ref. No.[protected]WGRMN for Bsnl no. [protected] with SBI transaction no.IGOBLZBFR8, but till date money is not transfered in Bsnl. So please do needful for early transfer of Bsnl bill payment and inform me.
Thanking you,
N. D. Hirani

I am buy fogg body sprey for combo product.order no. Is [protected].and product price is ₹500 and cash back is 175₹but cash back is not comeing in my wallet.pls you are check the detail and send cash back money in my wallet.

Hi Team,

I have a kitkat valid promotional codes with me. When i am trying to add to my account. I am getting an error message as .You have exceeded maximum number of tries. So please resolve the issue.
Paytm Mobile number: [protected]
Kitkat(Rs 10) cuponcode:KH6RFJM1HZGR

Thanks and Regards,
S.Santhosh KumarSL

On 29 Feb I tried doing online recharge in paytm for my idea number rs 500 through sbi card my money got cut but I don't get the recharge. Kindly do the need ful.

Respected sir, I have made online purchase of samsung guru FM plus on 25 february, 2016 in the name of ayush agarwal through paytm. On 29 february, 2016 i received it and when i opened the parcel, i found a stone instead of samsung phone in phone box and then i mail them about this.i want my money back.
order no: [protected]
shipment id: [protected]
Here with i have enclosed the photos of your parcel for your perusal . Kindly make necessary action and do the needful, with regards
Ayush agarwal
[protected]

My account hacked, deducted 7500 from two fraud transactions below, please cancel those and refund

Paid for orderbilldesk order #fpt[protected]paytm cash txn id [protected][protected]:58:04 am
Rs 399
-
Success
Paytm_wallet
Paid for orderbilldesk order #fpt[protected]paytm cash txn id [protected][protected]:54:10 am
Rs 6, 910
-
Success

They committed me for 30% cashback on the product ...25 +5
25 when product is shipped ...remaining 5 after delivery
but i receive only 25%
i have recording of the call in which there representative verified and committed for providing 30% cashback ...but when i called them after delivery of the product they just arrogantly revert from there prior commitment stating no such commitment has been made

I have ordered two dresses from Paytm vide order no[protected] and [protected] on 26-01-16 & 27-01-16, the products were delivered on 04-02-16. After opening the product I found that those dresses were not fit on me, so that, I had request for return, Paytm approved my return request and ask me for self ship of the product, then I had return the product to the seller's address bt dtdc courier on[protected]CNo. M[protected]. After that I am still waiting for my refund amount including courier charges to my Paytm wallet. So many times I emailed them and ask for my refund bt no any proper response I received. I also don't have any contact no on which I can talk to a concern person regarding my issue. A toll free no[protected] always going busy and never connected and a customer care no[protected] on which no one available to whom I can talk.

This is in reference to my following order, cashback of 15% has not been credited to my wallet yet.

Messaged text -
Update: hi sitangshu!
Panasonic th-32c470dx 81.28 cm (32) led tv (Full hd) from your paytm order #[protected] has been shipped by the seller via gati_surface with the tracking #[protected]. Dth offer ! Rs. 100 cashback. Code: paytmkaro

I ordered food from Swiggy and made online payment via PayTM on 28 Feb 2016 amounting to RS 245.
PayTM showed that the payment has been successful but when I contacted Swiggy, they confirmed that they did not receive any payment and the money might be stuck in the payment gateway of Paytm and asked me to wait for 2-3 working days to get the money refunded to my Paytm account.
I also contacted PayTM regarding this issue and all that I got was a Ticket number[protected].
Even after waiting for a week nothing happened and my issue was not resolved. I again contacted PayTM and again all I received was a new Ticket number[protected].
It has been a week and I still have not received the refund back. This is a highly unprofessional behavior on their part and also they do not have a proper customer care number where you can talk to a customer care executive and get your issue resolved or can at least get to know the status of the complaint you raised.

Dear Sir,
for my order number recharge [protected] i got deducted 93/- from my account and the recharge is not successful and my ticket number is[protected] . the recharge is happend in 28th of february and till the time now there is now action is taken place, so please help me soon, my contact number is [protected]

I had an paytm amount of around 1866Rs in wallet on 4/3/2016 and had ordered a samsung Micro SDHC 16gb card and a dual usb car charger. But today when i checked gmail, it said i had cancelled both these products and also showed several transactions made to BILLDESK. Now i really have no idea about how this happened and was able to login into paytm with old pwd n mail Id, but changed pwd now. Now the big issue is i have already seen similar complaints from customers and realizing this is an inside job. So i hope this complaint is sent to paytm and they take this seriously and hence make cashback of my wallet amount.

Hi,
I have purchased a laptop through paytm with the offer of cashback 2548 . but i still not recived the money its already more then one weak,
can you please revert,
my no is, : [protected]
Name : suraj sharma
order no. [protected]

Maine paytm se 600 Rs ka mts bill paid kiya or successful .ho gay or paid nahi hua Ref no.[protected]IG0BOUFTN9 date 30.02.16 ko or refund nahi hua

I have purchased sunlite fortune refined & i get coupan voucher that will add rs.30 in account but when i tried to add but unsuccessed. "plz try some time or put correct coupan no " is showig on the screen.

Again n again i complained to them (Paytm)that my bill payment of rs.2398 not confirmed at jvvnl, kota(Order no #[protected] and transaction no.[protected])..But they can't hear me...Yesterday i got a mail from them that the operator will be take 3 to 5 days to successful this transaction...I paid my bill on
1 march2016 and from that day i complained again n again...So why they said that bill payment will confirmed in 3to 5 days...Today is 5march...So 5days already passed...(Operator reference number [protected])... My bill payment due date is 7 march 2016..& l didn't got any mail for confirmation of the bill payment from billdesk support till now.. ...So, my request is u that please immediately take some action strictly against them.