PayTM Mobile Solutions Complaints & Reviews

I have raised a complaint as I didnt receive my cashback after 48hrs of the product delivered. For the past 20 days, paytm customer care doesnt provide any proper response.

Everytime I ask an update on the issue, I got a message stating that this issue will be resolved in 24-48hrs. A pathetic customer care I ever experienced

I have raised the issue on Feb7 and following are the list of folks to whom this issue got assigned and till today none could provide me a proper response.
Ritesh_P_B9_TM, Feb 9, 16:14:
Ritesh_P_B9_TM, Feb 9, 16:19:
Meenu1, Feb 11, 13:48:
Meenu1, Feb 11, 15:30:
Meenu1, Feb 11, 15:41:
Aashish dey IE, Feb 16, 02:41:
Arfya, Feb 16, 13:17:
Sonika.Kumari1 IE, Feb 18, 14:13:
AmitMishra, Feb 18, 20:31:
Saurabh sharma iE, Feb 23, 16:43:
Deepak Rawat1, Feb 23, 19:00:

I have done my recharge of DTH, Payment of Rs. 500 and My Order No is [protected] done at 12:51 pm, Feb 24 2016.
and recharge are still in processing .
i mail to [protected]@paytm to resolve my problem and refund my amount and he replied that if your recharge will not confirmed in 4 hour then he refund my money in wallet but mow 48 hour goes not refund is there it is still in processing.
i sent him 15- 20 mail and still no solution of my query from his side . what can i do now.
please help me and refund my money from him . its a big amount for me

I have booked a bus ticket between Indore to jaora for 24.02.2016. I have received a call from travels that as the bus gets canceled, please cancel the ticket.
No money was yet refunded in my account.
Hope for your prompt action in the aforementioned matter.

Sir
my recharge of rs95 was failed but balance deducts and not refunded by paytm.Rs85 was deducted from my ATM and rs10 from my paytm wallet.please help me to get back my balance ..my order no. is #[protected]

Sir i have booked a bus ticket through paytm on Paavan Travels-BRAND NEW SLEEPR COACH from jamnagar to ahmedabad but i have entered the wrong date, i have to book ticket of journey date 27th feb 2016, but by fault i have booked the ticket of journey date 25th feb 2016 . now i have to cancel that ticket so please take the neccesary steps and refund my money

Sir,
I have pay 135 rupees from Bob to PAYTM at 23 /02 /2016, recharge didn't success, amount deduct from my bob account and money didn't refund to my bob account yet.
Paytm transaction account details...
Email id. [protected]@gmail.com
Rjstd n. [protected]
Contact n. [protected]
Amount. 135
Date, 23/02 /2016
I hope you will solve this problem with positive response.
Thanks

I been trying the kitkat offer, my cash code is also valid it is not been used. And i dluble checked it too.please look forward to my problem or else i'll be doing a bad promotion of doingyour paytm and kitkat too
Don't give such offers if you can't do it.

Dear sir,
I recharge on the site, once of Rs 50 but have not received that balance and amount has been deducted from my account both the time .
So please refund my account
Date:[protected]
Order no- [protected]
Reference no - [protected]

I was trying to recharge a no-[protected](airtel) on 18th & 19th February 2016 about 3times of Rs.249/- each time but transaction had been failed and amount was debited from my bank account and there is a option ie. "Refund to bank", I clicked that option which shows successfull. But in actual such amount not credited to my bank account.

My registered mobile no. with paytm is [protected]
1.My order no. on 18th Feb, 2016 - [protected]. Rs.249/-
2.My order no. on 18th Feb, 2016- [protected]. Rs.249/-
3. My order no. on 19th Feb, 2016- [protected]. Rs.249/-
Total money- 747/-

My mobile no. is [protected]
Bank name- Vijaya Bank
Email- s.[protected]@gmail.com

Please refund my money to my bank account...

Yesterday i do 3 recharge by the paytm, 2 recharge successful n 1 recharge is unsuccessful dont why .
Sir / recharge amount was 91 rs on relince telecom partner . Mobile No [protected] .date 24.02.16 time approx 10.30

Crap guys, i was so impressed by the functioning of this website and their offers. present problem is that i made a transaction in other website, and paid through paytm, the offer was mentioned as valid till 21/2/2016, i mad ethe transaction on 21/2/2016 time:16:51:01., , , I contacted the customer care regarding this, the reply i got was shocking for me which is as follows...Hello there,

We are happy to assist you.
We would like to inform you that you have done the transaction on[protected] at 16:51:22.0 while the offer was valid till[protected] at 16:13:00 PM. Hence, as per the terms and conditions you are not eligible for the cashback.../... no where in paytm website its mentioned about the time, , , , , and if only date is mentioned it will be till 11.59.59 of that date... #savepaytm... #customerdisatifaction #badservice.

My name is tushar. I have pay my bsnl land line phone number[protected] bill 706 Rs. After my complain paytm refund me only 463.51. Why? remaining 242.49 Rs. when paytm refund to me.This company openly cheated public. My humbly request all my Indian brother & sister do not use this company app for to get 15-20 Rs.cash back.It is batter to give 15-20 Rs. to bagger.

Hi, this is sanjit here on Feb. 1st paytm has debited amount 2717 by eve.5.06
Kindly let me know how does it happen and provide me the detail ASAP.
Cont.[protected]

I have send money to a a driver on his no but the same has not be claimed as the mobile no mentioned to send money is not registered on paytm.

i there by request you to cancel the transaction and refund the money back in my wallet.

Thanking you

Chintan Sanghavi
[protected].

I vrajesh vavodariya.Your paytm customer.I ace cr109 card reader (white) purchased.It has not been received.Id no.[protected]
date.11-feb-2016, given paid her rs but the thing is not found
the complaint was written.But are not the solution.

Refer below mails. Despite providing all facts PayTM is not refunding the said amount. Kindly avoid using PayTM for any kind of purchase or wallet services.
I am facing below issues with PayTM:

1. There is no customer care number of grievance cell. They can only be contacted over Email as per customer service.
2. After raising a ticket at PayTM it is assured that response will come over Email within 24 Hrs but it never happens
3. Tickets raised at PayTM website remain in unresolved state forever.
4. PayTM never contacts the customer over phone or Email to solve the issue
5. Extremely poor customer service and insensitive attitude towards customer complaints far below industry standards.

Till now I have raised 5 tickets and none of them is resolved. Every time a new ticket no. is generated and no response is received on it.

Hi Team,

Kindly refer to trailing mail from Bookmyshow.com. As per them refund Rs 194.36 has been processed the Auth code for reversal transaction [protected]. However it is not reflecting in paytm wallet. Kindly check.

Warm Regards,
Ravi Shah
[protected]

Sent: Monday, February 22, 2016 at 3:09 PM
From: "Ravi Shah"
To: "[protected]@email.com"
Subject: Fw: [#1547315] Bookmyshow


Warm Regards,
Ravi Shah


On Monday, February 22, 2016 2:56 PM, BookMyShow Helpdesk wrote:


Hi,

This is Avinash here from Bookmyshow customer care team.

Further, as per the telephoinc conversation, I would like to inform you that the amount charged of Rs 194.36 for the unsuccessful transaction has already been processed from our end on[protected] and it ideally reflect into your account within a maximum of 5-7 working days from the date of transaction.

The Auth code for your reversal transaction is [protected].

Please quote the above mentioned Auth code to Paytm Authorities and then cross check the reflection of the refunded amount in your updated Paytm account.

Be assured the amount for above said unsuccessful transaction would reflect in your account certainly.

A Ticket Id [#1547315] is registered for your query, please quote this as a reference no. for all your future correspondence with us.


Best Regards,
Avinash
Customer Care Team
Bookmyshow

On Mon, 22 Feb at 2:41 PM, Postravi

I order hanes panty pack of six. In that S- size mention 80-89, and my wife panty size 88, but despite it not fit to my wife then I request for replacement or return but Paytm.com deny it.
Order no. [protected]
Order dt. 18.2.2016
Amount 689

Pl help me.

My account have reached the limit of 10000 but unfortunately my friend send me more 2000 to my Paytm account but the 2000 is in hold due to my Paytm limit so what should I do please solve my problem

I am paid 706 Rs.to paytm by ICICI credit card no.[protected]
against my bsnl phone bill 22720818 on10/02/2016, but above amount not reached to bsnl after 14 days completed. Also bsnl ask me to pay your bill urgent. So paytm paid to bsnl or refund to me in urgent.in future I am not use paytm.

My account id is [protected]@yahoo.com. I can just login the account but can't purchase anything. It is showing something went wrong please try after 24 hrs for the last 8 months. This show my account has been block and when complained about the same they tell every thing is fine and there is no issue.