| Address: New Delhi, Delhi, 110087 |
| Website: www.paytm.com |
I bought a deal on paytm\'s website. According to the deal, if I book movie tickets (and/or) food at PVR Cinema through PVR\'s website and pay using PayTM wallet, I will get 100% cashback. I met all conditions mentioned on the deal. So I made a payment of Rs 2005/- and did not get my cashback.
When I made the complaint with their support same night, they said Only every 10th user will get the 100% cashback. This condition was no where written on PayTM or PVR website. So I warned them that I might complaint for this fraud. Later same night they said that maximum cashback is 200. Even this condition was not mentioned anywhere. So, today morning they called, their support executive said that maximum cashback is \"Rs 50\" only and they are now changing the deal to this. She added that it was their mistake that they did not specify complete conditions, to regret they can give me only Rs 200 cash back.
I placed my order only because they promised 100% cashback. And now they are refusing for the same.
I have all mail chains, screen shots, voice call recording.
I would now like to file a complaint against fraud, mental harassment and agony.
I want my Rs 2005 + compensation for above.
![National Payments Corporation of India [NPCI]](/thumb.php?bname=1&src=national-payments-corporation-of-india-npci.jpg&wmax=182&hmax=300&quality=90&nocrop=1)
Durgesh Negi IE, Jan 6, 00:04:
Hello Priyaranjan,
Sorry! for the inconvenience caused.
We will definitely make sure that we fix the issue of price tag.
We will look into this and get back to you with an update in next 48-72 hrs.
We appreciate your patience.
Happy to help!
Paytm Care
Disclaimer : ""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."""
Next follow up : -
Priyaranjan Kaushal
Jan 8
to PayTM
Hi Team
48 hours have already passed, any updates.
Regards
Priyaranjan
Hello Priyaranjan,
Thank you for contacting Paytm.com.
This is with regards to the concern which you have registered with Paytm against the order number [protected].
We would like to sincerely apologize for the experience that you have had. We also would like to thank you for your patience and for allowing us the chance to make things right.We completely agree with you and understand your level of discomfort.We have already assigned this case to our concerned team and we will update you once we get an update from them.
We hope this helps. Should you need any further assistance, let us know.
Look forward to see you again at Paytm.
Happy to help!
Paytm Care
Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."
Next follow up :-
Priyaranjan Kaushal
Jan 12 (13 days ago)
to PayTM
Hi Team
You guys are taking on my nerves now. It is more than a week and no one have got in touch with me on the issue I raised.
I need an update asap.
Regards
Priyaranjan
Next Follow up :-
Priyaranjan Kaushal
Jan 19 (6 days ago)
to PayTM
Dear Team.
You guys are pathetic in terms of raising standards for the services offered. Plus there is no punctuality in terms of the timelines committed. I have still not got the resolution to the problem with the said order and I am so much frustrated and pissed off by the attitude you have shown till now. It is more than a week since I have written last to you but till date no solution have been given.
I am not going to order any thing from this website.
And I am definitely going to take this matter to the consumer forum.
Regards
Priyaranjan
Umesh Kumar IE, Jan 19, 23:10:
Hello Priyaranjan,
We apologize for the delay!
We are still working on this issue and we will get back to you with a resolution within next 24-48 hours.We assure you for a speedy resolution.
We appreciate your patience.
Thanks and regards,
Paytm Care
Disclaimer : ""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."""