PayTM Mobile Solutions Complaints & Reviews

I recently bought a micromax tv through paytm. After delivery, when micromax service guy came for installation, he found the tv is technical faulty. As per their return policy, in-case of faulty/non-working product, paytm has to arrange the return and refund money to the customer. I/my wife has been working with their customer care executives for last 5 days and every time, on phone they seem to be very nice. However, after some time they direct us to micromax service. I don't understand, why paytm promises return if it cannot arrange. I am completely tired off following with them. I sent everything they wanted from me, still there is no solution. Paytm complain:[protected] micromax installation req-mh[protected] Paytm return policy on TV : Seller will either accept returns or replace the product within a 7 days from date of delivery of the item only in the case of damaged, defective or wrong products received. Orders once placed, cannot be cancelled. Please contact our customer care for assistance on returns and replacements. i need this issue to be resolved ASAP. If somebody can help me here, please help.

i ordered Micromax 39C2000HD 39 Inch LED TV in paytm on 17/08/15 7.49 pm. i am still not get the product but paytm shows me your order is delivered. then i contact the courier company they told me your product has returned to the shipper. so i called the paytm costumer care he not correctly responsible my question. so please take immediate action to the paytm company. i attached my invoce to check the details. ORDER NO. [protected] NB Transaction No[protected]

I ordered a Pioneer car stereo system (order no.[protected]) from paytm online store at price of Rs.9999. The product was not shipped for 8days, at the end of that day (14.08.2015) the product was just cancelled. On the 9th day status changed as refunded and Rs.1940 was refunded to the paytm wallet. They said the balance Rs.8059 will be refunded to the bank but still its not yet done. They asked for the bank statement which costed Rs.130 but still u got it and sent it to them. Then they said that it was already transferred and told me to ask my bank. Paytm transferred the amount so they should only ask to their bank but still they have not yet resolved my problem. Kindly please help me. Mob No:[protected] Email: [protected]@gmail.com

ORDER NO. [protected] Sony Xperia Aqua M4 (Black) Qty: 1 | Sold By: Omega Enterprises Rs 20055 REFUNDEDGET12Promo Code GET12 was used in this order to get cash back of Rs 2407. This amount will now be adjusted against your refund MONEY REFUNDED Rs. 3918 has been added to your Paytm Wallet and Rs. 13730 has been refunded to your bank. SubtotalRs 20055 Shipping ChargesFREE Order TotalRs 20055 PAYMENT DETAILS Payment of Rs. 20055 received by Paytm ! Paytm Cash Transaction No[protected]Rs 3918 DC Transaction No [protected]Rs 16137 ONLY MONEY ADDED TO WALLET NOT ADDED TO BANK PLS REFUND MY MONEY

Rder number [protected]. I had and am going through a disgusting experience

Paytm is probably good to the extent of phone recharges or for buying low value items such as hair pins/ combs / notebooks. I had placed an order for Samsung note 4 order value of approx Rs 40, 000 and attached is the piece o[censored]sed phone they delivered.- they have charged phone 1700 times so atleast 1.5year usage

They are more seller friendly and more fraudulent fake seller friendly than customer friendly

They have least concern for their customers

I have waited for more than week to get the order delivered and have waited for another week for these guys to initiate the return, now I cant buy from other retailers because Paytm is sitting on this. Disgusting experience

Customer care they dont have any concerns for the customers -

They dont have a free phone number and they conveniently put the calls on hold to avoid answering customer queries

Quite irresponsible, zero empathy to customers

You would proabably hear more of 24, 48, 72 hour service timelines from customer service and you might get an impression that they are so timely, but that is a standard script and zero action

Check your BP after you speak to the customer service that answers tells you the rating of Paytm.

I bought a Morphy Richards Icon DLX 1000 W Food Processor for Rs 10189 Order No: [protected] which was delivered on 2nd Aug 2015 which was a damaged piece. I informed the company immediately and my return request was accepted on 11th of Aug 2015. I was expecting a reverse pickup like they generally do but now they are asking me to courier the product to the dealer who is in Delhi. I have already wasted Rs 10, 189 on this product and now expecting me to invest my time and money for courier.
I have bought and paid money to Paytm and it is Paytm's responsibility to deliver me a new product without any damages, arrange a pickup for any issue and refund my money. Repeated emails and calls to the customer care are just falling to deaf ears. Its been almost a month and still no one has come to pick up the product nor have I received my refund.
Every person who attends your call will just tell you that its under process and then drop you a mail where you will understand that you have just wasted your time on speaking to the people. They are totally novice, useless, illogical and unreasonable and least bothered. You will never receive any resolution nor will any sensible person from the higher authority will come on the phone to resolve the matter.
Once they have received the money, they are least bothered.
I feel cheated and my hard earned money is wasted trusting PAYTM
PAYTM is totally a FRAUD COMPANY. Never purchase any product from PAYTM.

I bought a Morphy Richards Icon DLX 1000 W Food Processor for Rs 10189 Order No: [protected] which was delivered on 2nd Aug 2015 which was a damaged piece. I informed the company immediately and my return request was accepted on 11th of Aug 2015. I was expecting a reverse pickup like they generally do but now they are asking me to courier the product to the dealer who is in Delhi. I have already wasted Rs 10, 189 on this product and now expecting me to invest my time and money for courier.
I have bought and paid money to Paytm and it is Paytm's responsibility to deliver me a new product without any damages, arrange a pickup for any issue and refund my money. Repeated emails and calls to the customer care are just falling to deaf ears. Its been almost a month and still no one has come to pick up the product nor have I received my refund.
Every person who attends your call will just tell you that its under process and then drop you a mail where you will understand that you have just wasted your time on speaking to the people. They are totally novice, useless, illogical and unreasonable and least bothered. You will never receive any resolution nor will any sensible person from the higher authority will come on the phone to resolve the matter.
Once they have received the money, they are least bothered.
I feel cheated and my hard earned money is wasted trusting PAYTM
PAYTM is totally a FRAUD COMPANY. Never purchase any product from PAYTM.

Dear Sir, I bought a Morphy Richards Icon DLX 1000 W Food Processor for Rs 10189 Order No: [protected] which was delivered on 2nd Aug 2015 which was a damaged piece.
I informed the company immediately and my return request was accepted on 11th of Aug 2015. I was expecting a reverse pickup like they generally do but now they are asking me to courier the product to the dealer who is in Delhi. I have already wasted Rs 10, 189 on this product and now expecting me to invest my time and money for courier.
I have bought and paid money to Paytm and it is Paytm's responsibility to deliver me a new product without any damages, arrange a pickup for any issue and refund my money. Repeated emails and calls to the customer care are just falling to deaf ears. Its been almost a month and still no one has come to pick up the product nor have I received my refund.
Every person who attends your call will just tell you that its under process and then drop you a mail where you will understand that you have just wasted your time on speaking to the people. They are totally novice, useless, illogical and unreasonable and least bothered. You will never receive any resolution nor will any sensible person from the higher authority will come on the phone to resolve the matter.
Once they have received the money, they are least bothered.
PAYTM is totally a FRAUD COMPANY. Never purchase any product from PAYTM.

Hi all, i ordered 4 burner gas stove from paytm, received wrong product and initiated for reverse pickup.I got an email from paytm stating that they dont have reverse pickup from their end and asking me to that from my end and for courier charges they offered max of rs 200/-. Im damn busy in my profession and don't have time to do all those things.I keep calling paytm customer care and they simply say sorry.I need to escalate this to higher officials in paytm.Please update me any such contact with you or else let me know the possibilities to file case againt paytm.

At 16th august late night I paid my NET BILL through Paytm, the payment was successfull from ICICI bank end, but it failed when the page redirected me to paytm page saying "The Transaction failed due to some technical issue". As I was paying by the paytm not through paytm, I dont have any Paytm order id. This happened twice. The transaction details from bank is as follows: 1st try: Value Date: 16/08/2015 Transaction Date: 17/08/2015 Transaction ID:[protected] Paid to: [protected]_SCWW Amount: 1, 146.00 2nd try: Value Date: 16/08/2015 Transaction Date: 17/08/2015 Transaction ID:[protected] Paid to: [protected]_SCWW Amount: 1, 146.00

I have ordered a bicycle on 5 of august through paytm . I got my bicycle on 10 of august but on the 12th august I cancelled this order due to unsatisfied with this product and send an email to customer care for my money refund. they told me that within 6 or seven working days our courier service will collect the returned item then we will refund your money. As per mention comany policy refund will take process within six of seven days. till 12 days passed and Ihave not got my refund and it is customer mentally harassment . HERE ARE THE FEW DETAILS: IENeha, Aug 12, 12:57: Dear Deepak, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. We would like to share that all returns are managed and picked up by our courier partners. We assure you a speedy resolution for this issue and we will get the pickup arranged through the courier partner. The courier partner is expected to pick up the product from the mentioned delivery address within next 06-07 days. In case of any delay we will notify you within next 72 hours through an email. We assure you the refund of your money to your Paytm wallet or bank account once the item is picked up and delivered to the seller. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. We sincerely appreciate your patience and the relationship that you have with our company. Please log into Paytm.com/PaytmCash. For more information. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Neha Anjali Singh, Aug 17, 12:30: Dear Deepak, We are going to do our best to solve your problem. Please accept our apologies for the inconvenience caused to you. We are positive that we can resolve this issue right away. Please give us a chance to make things right for you.Certainly this is not what we want our customers to experience. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Look forward to see you again at Paytm. Best Wishes, Anjali Singh Supriya, Aug 21, 13:36: Dear Deepak, Thank you for contacting Paytm.com. Please accept our apologies for the inconvenience caused to you. We are positive that we can resolve this issue right away. Please give us a chance to make things right for you.Certainly this is not what we want our customers to experience. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Look forward to see you again at Paytm. Best Wishes, Supriya

I had booked one Sony Xperia Aqua M4 with Paytm on 12th August, 2015. I booked it through credit card and paid the entire amount for the order. It was mentioned in their tracking page that the order will get delivered on 23rd August, 2015. As it was confirmed by their supplier merchant "DEALS EVERY DAY" and at the time of booking Paytm was offering a 12% cashback on the product. But, after 9 days ie. before one day of delivery their seller has cancelled the order. It is clearly understood that the seller won't be getting the price of mobile at 12% discounted rates and hence it denied. This is not the first time that I and my colleagues have faced this issue with Paytm services. Also, as the money was paid through credit card thus I have been imposed of interest for these days. I have incurred losses in just ordering with Paytm and yet after frequent calls they addressed me by saying that they can't do anything in it. My concern is that when the seller was not able to deliver the product then why a confirmation was given by Paytm. I have attached the confirmation mail sent to me where it is clearly mentioned that " DealsEveryDay has confirmed that the following items from your order #[protected] will be serviced by them."(Also confirm my words with the image being attached). Kindly, take a stringent action against this issue so that these fake offers by Paytm gets stopped as it is only harming the consumer trust on E-commerce sites.

Hello Team, I have ordered for a 8 KG automatic machine and vendor has sent 7.2 KG machine instead, bill details are correct. Also I am asking paytm to support for exchange to correct product since last 20 days now with no proper response only regret email and we are looking in matter.

I made a special recharge of Rs. 16 (reduced std rates of Rs. 0.40 for 21 days) around 9 AM. My bank account got debited with the amount but the transaction status was in waiting. I called the customer care number and the computerized voice operator informed that the transaction was unsuccessful and that the amount has been refunded to my Paytm wallet. It is 11:35 now but I have not received any confirmation (email/sms) nor has the refund been credited to my Paytm wallet. I have to make important std calls to clients because it is my work but I cannot afford to be charged Rs. 80+ if I am on call for an hour! I need the recharge status to be successful immediately by today.

The product is of a very cheap quality & not at all as described in the website. I have attached herewith the pic of the item I received you just compare it with the product shown in the website & see the color the quality & the belt which is also missing. i would request you to get me the refund at the earliest.
ORDER NO. [protected]
Product : Eavan Red Polyester Dress (Size-M)
Site : Paytm.com

Money not credited to my ICICI account when the paytm trasaction failed but the money deducted from my icici bank account


ICICI bank transction ref: BIL/[protected]/PGMIB-/[protected]_SCWW

transaction happend on 17-Aug-2015


Regards,
Ramesh

I was paying the bill for my internet connection on 15 Aug, 2015 which was the last date for the bill. A day before, I added 1947 to my Paytm wallet which was under a promotion and with a cashback of 68, the amount in wallet was 2015 Rs. With already Rs 9 in my wallet earlier, the total amount I had in my Paytm wallet was 2024 on 15 Aug. The bill which I had to pay was 2278 Rs. So I logged in and there were some technical issues while I was trying to pay the bill, it failed many times, I tried 7-8 times and it failed every time. In the end, I ended up paying the bill directly from the merchants website. When I came back after paying the bill from other site, I checked and my Paytm wallet balance was 0. I was shocked and raised a complaint to their customer care over mail (they don't have an on call customer care, which is really bad, this should be a mandate for all the online sites). To which I got their first mail saying they are looking into this. I have since got only 2 replies and since 16 August, there is no follow up from them. They even disabled posting on their facebook wall. I tagged them on my wall and posted. I posted on their Twitter wall. Nothing happened, still no updated. They are doing exactly what Timtara was doing with their customers, harassing them. Following is the mail chains. Attached is the screenshots of mails and other posts. Total money I got charged with is: 2024 Rs. Harassment: infinite Please resolve this and teach some lesson to these type of site so they have a proper customer care centres. Hi Varun, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team Varun, Aug 15, 11:34: Name: varunluthra_29 | Email Id: [protected]@yahoo.co.in | Order Number: Recharge - [protected] | Message: Please refund this transaction. My Wallet money has been deducted but recharge is failed. I have now recharged the phone from other site. Refund my money please. | Issue Type: Money debited but order not placed | Time:[protected]:34:32 | (7) People [protected]@paytm.com To Varun Aug 15 at 2:40 PM Regarding your experience with Paytm Ticket #[protected]: Recharge - Money debited but order not placed SPNandini, Aug 15, 14:40: Hi Varun, I’m sorry that the recharge/bill payment for your mobile number [protected] did not happen. We checked and found that we have not received amount for this transaction from your bank. In such cases the bank automatically refunds the amount into your account. It may take between 3 to 10 working days for the refund to reflect in your account. The refund timelines vary from bank to bank. In case of any delay in receiving your amount, I request you to please get in touch with your bank. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nandini Varun, Aug 15, 11:34: Name: varunluthra_29 | Email Id: [protected]@yahoo.co.in | Order Number: Recharge - [protected] | Message: Please refund this transaction. My Wallet money has been deducted but recharge is failed. I have now recharged the phone from other site. Refund my money please. | Issue Type: Money debited but order not placed | Time:[protected]:34:32 | This email is a service from Paytm Care. Message-Id:FTB7TPJW_55cf0218600ff_50c33fc43cccd33835697_sprut Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 15 at 5:14 PM Mam, the money has been deducted from my paytm account, not the bank account. So you have to refund that money not the bank. -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message Reply, Reply all or Forward | More [protected]@paytm.com To Varun Aug 16 at 8:17 PM Regarding your experience with Paytm Ticket #[protected]: Recharge - Money debited but order not placed Spicepaytm21, Aug 16, 20:17: Hi Varun I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better! I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as I possibly can. Thank you for your patience! Look forward to see you again at Paytm. Best wishes Vijendra Show original message Message-Id:FTB7TPJW_55d0a26f65b08_a6523fb6408cd32814523_sprut Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 17 at 5:09 PM Status please? -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 18 at 4:16 PM Unless anyone posts these on social media, you don't care to reply? What is the status of my request? -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 19 at 9:45 AM Where the hell is your update? I have been waiting for 3 days to hear back from you. Ridiculous, Paytm has the worst customer care service ever. . Varun Luthra Show original message Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 20 at 9:51 AM Seriously guys, this is really bad behaviour, I am going to take this to consumer court forums for harassment. This is the worst CS team I have ever encountered with. No updates since last 3 days and no replies. -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message

The above order of a home weight lifting machine which was scheduled to reach me on 12/08/15 is yet to be received. On enquiry the customer care unable to give any reply. The following reply given on 11/08/15 asked for 72 hours for resolution Kumarigeeta IE, Aug 11, 10:06:Dear souvo, Thank you for contacting Paytm.com.This is with regards to the concern which you have registered with Paytm against the order number [protected] .We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs.Look forward to see you again at Paytm.Best Wishes, Geeta The same kind of reply repeated again today, asking for 72 more hours Anurag_TM, Aug 20, 17:41:Dear Customer, Thank you for contacting Paytm.com.This is with regards to the concern which you have registered with Paytm against the order number [protected] .We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs.Look forward to see you again at Paytm.Best Wishes, Anurag. I request for solution and also compensation for my harassment.

Hi Team, I am a registered Paytm user with 2 accounts and my both accounts were used by someone Unauthorised from last 2 days but still i didn't got any reply from PAYTM. Detail is as below:- I was not able to do any transaction since 15-Aug-15. I contacted Paytm Customer support through mail on 16-Aug-15 but no solution was provided by Paytm Support. Then I contacted Paytm through Facebook on 17-Aug-15 and dropped msg on wall but still I didn’t got any reply from Paytm. After some time, I received a mail & SMS that my login mail ID & registered mobile number has changed to [protected]@gmail.com. If you didn’t initiate the Email id change, please let us know immediately. I replied immediately but my account login details were already changed without my consent. This means my both accounts were used by someone Unauthorised. I tried PAYTM Customer care numbers –[protected]Number not reachable)//[protected]Tried 2-3 times but not picked). Now I want to know that how can Paytm change my account details without my consent through SMS or Mail or Call? This shows a big FLAW in PAYTM system which created problems in my Accounts and in many other users. After Sometime I received mail from [protected]@paytm.com (Request no[protected] that “It is auto generated mail. However we suggest you to for the security of your account keep resetting your password time to time and do not share it with anyone.” I really shocked to saw this type of reply from Paytm after losing 4600 rs. I have lost INR 4600 from both my accounts. Now plz find the Culprit ([protected]@gmail.com) who used my accounts and help me to activate my account with Wallet amount. I shall be very thankful to you for Prompt action and reply. Regards, Kapil Goyal [protected]

I had purchased a prestige grinder 19th August but the product was dead not working. I contact the customer care for refund. They said scan copy of invoice, I sent them 5 times and they said send them clear image. I would say them the invoice was not clear so how I take good photos. But nothing they only replying only one thing send us the clear image of invoice. They also didn't send any of their executive to me.If they come to me I show him the documents. But no one. Now what will do ?? Please help me.