PayTM Mobile Solutions Complaints & Reviews

I was paying the bill for my internet connection on 15 Aug, 2015 which was the last date for the bill. A day before, I added 1947 to my Paytm wallet which was under a promotion and with a cashback of 68, the amount in wallet was 2015 Rs. With already Rs 9 in my wallet earlier, the total amount I had in my Paytm wallet was 2024 on 15 Aug. The bill which I had to pay was 2278 Rs. So I logged in and there were some technical issues while I was trying to pay the bill, it failed many times, I tried 7-8 times and it failed every time. In the end, I ended up paying the bill directly from the merchants website. When I came back after paying the bill from other site, I checked and my Paytm wallet balance was 0. I was shocked and raised a complaint to their customer care over mail (they don't have an on call customer care, which is really bad, this should be a mandate for all the online sites). To which I got their first mail saying they are looking into this. I have since got only 2 replies and since 16 August, there is no follow up from them. They even disabled posting on their facebook wall. I tagged them on my wall and posted. I posted on their Twitter wall. Nothing happened, still no updated. They are doing exactly what Timtara was doing with their customers, harassing them. Following is the mail chains. Attached is the screenshots of mails and other posts. Total money I got charged with is: 2024 Rs. Harassment: infinite Please resolve this and teach some lesson to these type of site so they have a proper customer care centres. Hi Varun, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team Varun, Aug 15, 11:34: Name: varunluthra_29 | Email Id: [protected]@yahoo.co.in | Order Number: Recharge - [protected] | Message: Please refund this transaction. My Wallet money has been deducted but recharge is failed. I have now recharged the phone from other site. Refund my money please. | Issue Type: Money debited but order not placed | Time:[protected]:34:32 | (7) People [protected]@paytm.com To Varun Aug 15 at 2:40 PM Regarding your experience with Paytm Ticket #[protected]: Recharge - Money debited but order not placed SPNandini, Aug 15, 14:40: Hi Varun, I’m sorry that the recharge/bill payment for your mobile number [protected] did not happen. We checked and found that we have not received amount for this transaction from your bank. In such cases the bank automatically refunds the amount into your account. It may take between 3 to 10 working days for the refund to reflect in your account. The refund timelines vary from bank to bank. In case of any delay in receiving your amount, I request you to please get in touch with your bank. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nandini Varun, Aug 15, 11:34: Name: varunluthra_29 | Email Id: [protected]@yahoo.co.in | Order Number: Recharge - [protected] | Message: Please refund this transaction. My Wallet money has been deducted but recharge is failed. I have now recharged the phone from other site. Refund my money please. | Issue Type: Money debited but order not placed | Time:[protected]:34:32 | This email is a service from Paytm Care. Message-Id:FTB7TPJW_55cf0218600ff_50c33fc43cccd33835697_sprut Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 15 at 5:14 PM Mam, the money has been deducted from my paytm account, not the bank account. So you have to refund that money not the bank. -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message Reply, Reply all or Forward | More [protected]@paytm.com To Varun Aug 16 at 8:17 PM Regarding your experience with Paytm Ticket #[protected]: Recharge - Money debited but order not placed Spicepaytm21, Aug 16, 20:17: Hi Varun I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better! I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as I possibly can. Thank you for your patience! Look forward to see you again at Paytm. Best wishes Vijendra Show original message Message-Id:FTB7TPJW_55d0a26f65b08_a6523fb6408cd32814523_sprut Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 17 at 5:09 PM Status please? -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 18 at 4:16 PM Unless anyone posts these on social media, you don't care to reply? What is the status of my request? -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 19 at 9:45 AM Where the hell is your update? I have been waiting for 3 days to hear back from you. Ridiculous, Paytm has the worst customer care service ever. . Varun Luthra Show original message Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 20 at 9:51 AM Seriously guys, this is really bad behaviour, I am going to take this to consumer court forums for harassment. This is the worst CS team I have ever encountered with. No updates since last 3 days and no replies. -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message

The above order of a home weight lifting machine which was scheduled to reach me on 12/08/15 is yet to be received. On enquiry the customer care unable to give any reply. The following reply given on 11/08/15 asked for 72 hours for resolution Kumarigeeta IE, Aug 11, 10:06:Dear souvo, Thank you for contacting Paytm.com.This is with regards to the concern which you have registered with Paytm against the order number [protected] .We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs.Look forward to see you again at Paytm.Best Wishes, Geeta The same kind of reply repeated again today, asking for 72 more hours Anurag_TM, Aug 20, 17:41:Dear Customer, Thank you for contacting Paytm.com.This is with regards to the concern which you have registered with Paytm against the order number [protected] .We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs.Look forward to see you again at Paytm.Best Wishes, Anurag. I request for solution and also compensation for my harassment.

Hi Team, I am a registered Paytm user with 2 accounts and my both accounts were used by someone Unauthorised from last 2 days but still i didn't got any reply from PAYTM. Detail is as below:- I was not able to do any transaction since 15-Aug-15. I contacted Paytm Customer support through mail on 16-Aug-15 but no solution was provided by Paytm Support. Then I contacted Paytm through Facebook on 17-Aug-15 and dropped msg on wall but still I didn’t got any reply from Paytm. After some time, I received a mail & SMS that my login mail ID & registered mobile number has changed to [protected]@gmail.com. If you didn’t initiate the Email id change, please let us know immediately. I replied immediately but my account login details were already changed without my consent. This means my both accounts were used by someone Unauthorised. I tried PAYTM Customer care numbers –[protected]Number not reachable)//[protected]Tried 2-3 times but not picked). Now I want to know that how can Paytm change my account details without my consent through SMS or Mail or Call? This shows a big FLAW in PAYTM system which created problems in my Accounts and in many other users. After Sometime I received mail from [protected]@paytm.com (Request no[protected] that “It is auto generated mail. However we suggest you to for the security of your account keep resetting your password time to time and do not share it with anyone.” I really shocked to saw this type of reply from Paytm after losing 4600 rs. I have lost INR 4600 from both my accounts. Now plz find the Culprit ([protected]@gmail.com) who used my accounts and help me to activate my account with Wallet amount. I shall be very thankful to you for Prompt action and reply. Regards, Kapil Goyal [protected]

I had purchased a prestige grinder 19th August but the product was dead not working. I contact the customer care for refund. They said scan copy of invoice, I sent them 5 times and they said send them clear image. I would say them the invoice was not clear so how I take good photos. But nothing they only replying only one thing send us the clear image of invoice. They also didn't send any of their executive to me.If they come to me I show him the documents. But no one. Now what will do ?? Please help me.

I placed the order on 14/08/2015, order no[protected], still it has not been shipped and when i try to call on their customer service number which is chargeable, they disconnect the call during the conversation and never take any action on this complaint. They never called/emailed me about the delay. this is really ridiculous and it proves why amazon and flipkart will remain best. i will never place any order on this website ever. i mean it.

I had ordered a Eagle roti maker from Paytm.com but it was delivered with broken handle.
The Order no. [protected] placed on 23 july 2015.
It was a gift to my uncle from me but paytm ruined all the effort by delivering a defective product with such a poor quality.
Product is under warranty.
Now i want paytm to replace the product or refund my money back.

I had made my Macbook pro purchase on 23-Jul-2015 for Rs. 83675. Order No ([protected]. On other sites like amazon.in they were setting around 78k but i didn't buy that b'cos once i get the cashback of 9999, the price from PayTM will be lower than others. After i got the product i initiated the cashback at that time they said my account needs to be upgraded and i need to proved KYC (Know your client) form along with my address and photo id. So i initiated that and a person from PayTM came and collected my info. This happened a week after i made my purchase, till then my account has not been upgraded and i have been sending emails to them. So far i had sent 10 email and received reply for 6 emails stating, that your issue has been escalated to the concern team and we'll get back to you but so far nothing has been done and my account is still not upgraded and i haven't received my cashback. Now when i try to initiate "upgrade" my account they ask me to add 2000 rs again to their wallet. That is ridiculous. After paying a whooping amount i'm waiting for my cashback or a proper response from PayTM. I tried calling them but either the line is busy or it got disconnected after some IVR msg. I don't know what to do. They might have cheated lot of people like this. I need justice. I had attached the bill info along with the complaint. Once they did the cashback that highlighted msg will disappear from the bill. Kindly do the needful. Thanks in advance...

I booked 2 tickets on 8th Aug 2015. but only one seat got booked and amount got deducted for both the seats. Soon i got an sms from paytm saying that amount will be refunded within 7 working days. and on 9th Aug i cancelled 1 seat for that i was supposed to get 427 Rs. but already 10 days got over amount is not at refunded. Tollfree no[protected] is just for name sake they given. its never getting connecting. Very bad service i had ever seen...

I have ordered a nikor lens value 21, 558rs in paytm on Aug 9th.and Aug 11th they updated that it has been shipped via daakiya courier service. And from that day till today Aug 19th the status is just the same as in transit to Mumbai to Bangalore. Daakiya courier people say they have reconnected via first-flight and another person say its out for delivery and another person says it has been mistakenly sent to Delhi.and because of this I have been facing mentel pressure as I have not received proper updates even after paying full amount and its past 10 days.

Hi, I made a order from PAYTM (ORDER NO. [protected]) on 16th july, i waited for almost a month in a hope that i will receive the product, even i keep on tracking the safexpress courier on daily basis waybill: 43820325, and one day i receive the mail from paytm that item is delivered, i crosschecked the same with courier they said the package is lost, but paytm is not listening to me, they are claiming that product is delivered without showing any proof to me, now i need help from you to get justice on this. This is straight away a case of cheat and fraud from paytm. Even they are not giving me any compensation and refund for the same. please check the attachment for the details, the courier went lost at salem.

I have ordered LG microwave oven( order no: [protected]) from paytm 6th July 2015 and i got damaged product i ask for return to paytm . after so many calls and some follow-ups they arranged reverse pick-up on 1st Aug 2015 and item reached to 13th Aug 2015. till date i have not given that refund amount. Here i have attached receipt of courier, which i have return product to paytm.

I have booked a product through Paytm and it mailed through Fedex, but it reaches Coimbatore Center by 15th Aug 2015, still they are not delivering it. Paytm also not taking any action on this??? It is now over the limit of given estimated date and they giving same reply. I am really disappointed with this courier service and Paytm. Please help to receive my product at the earliest. (Customer Service people talking like irresponsible and I don't know how long they take). Paytm also not taking any responsibility for timing delivery. Kindly note, I raised complaint 3 times with Fedex but no use. Product Order Number with Paytm is [protected], dt. 08 Aug '15 at 6:33 pm Courier Dispatch Tracking Number[protected] & My Contact number to reach is [protected]. Please take immediate action or I will cancel my Order.

Hi Sir/Madam, I had tried to make a purchase in PayTM (ORDER NO.[protected] on 15th July 2015 at 5:33 pm IST. This order was unsuccessful. But, the amount of Rs 650/- got deducted from my PayTM wallet. When I checked with the PayTM customer care they have repeatedly asked me to check with the bank for the refund status. But actually, PayTM should tell me the reason for not getting the amount credited back to my wallet. Finally they have asked me to provide the bank statement to check the transaction details give me the details and so I have shared the same to the PayTM team. Even after many follow up emails, I haven't received any update from PayTM. Could you please help me on this ? Thanks Vivek +91- [protected]

Dear sir, I have contacted paytm about 1 transaction of 'refund to bank' with given below details in screenshots. paytm customer care asked me to provide bank statement, transaction id, date of transaction, for thousands times. every time I provide the details, these people don't get back to me again. I felt cheated. the transaction of refund of 249 rs. is not yet reflected to my bank. I am attaching the screenshots of conversation with paytm on emails. THIS IS THE WORST SERVICE I HAVE EVER SEEN IN MY LIFE. after providing every single detail to about 30-40 emails they sent, my issue is not yet solved.

I am Ajit Kumar Singh from Gorakhpur, UP. I have purchased many products from Pay Tm. I purchased a multi use Steel Air Pump on 5th July 2015, but after 5-6 days they shown that product is delivered, when I see this status I sent the mail, after many follow up they gave same reply that as per their system, product is delivered, then I asked for POD from courier partner but they did provide POD. They always use same reply on my every mail. One day I received feedback mail for this complain, when I give negative feedback, I received a call from paytm and the executive sais i[censored] not received product yet, he refunding the money, but again money also not refund, they are totally fraud, I have sent 15-16 mails but neither product received nor refund and they are not providing POD detail. My Email id [protected]@yahoo.com and mob [protected]

Dear PayTM Your merchant has supplied a SMALL sized board (Order No. [protected]) instead of the one mentioned in the order & CHEATED US intentionally. We have asked for refund on your site on the 13th of Aug, but the material has not been picked up till date. When I complained to PayTm NON-Customer-Service, Mr. Gaurav Kashyap says that it is not a problem of the courier but the Merchant does not want to take back the wrongly supplied material. Since he was not able to resolve the problem, I asked him to transfer the call to a senior, but he put me on hold for 5 minutes & then said that there was no senior available. I then had to literally threaten him with complaint against him, that he again put me on hold for 10 minutes & then transferred to his senior. Then I talked to the Floor Supervisor - Pankaj, who says that reverse pickup is not possible in my area. I stay in Juhu, which is the most central & posh locality of Mumbai, & if pickup is not possible at this location (how is delivery possible to this area?), means that PayTM does not want to bother with returning of wrongly supplied orders & does not believe in addressing complaints. Now Pankaj says that it is my responsibility to courier the material back to the merchant. Also, till date, they have not bothered to inform me regarding same & I should keep waiting for them to take some action. This is the WORST NON-CUSTOMER-SERVICE that I have faced from any online site & I have actively been buying from Ebay for more than 10 years & regularly from other sites like Flipkart, Amazon, Snapdeal, ShopClues, etc. on a regular basis. I have never faced such a problem with them as they understand the importance of Customer Service & know that their complete existence depends on it. PayTM thinks exactly the opposite. I am really glad that I cancelled an order for Laptop placed with PayTM, as I realize that they would not bother with the correctness of the order & whether the supplier is sending me the wrong Laptop & then left me without any customer service or Guarantee for the wrong supply. I am very actively involved with online Forums, Facebook & twitter, & will see to it that all these details are put up in all these Forums so that other customers are not fooled into buying WRONG material on PayTM & are aware that PayTM does not believe that they are responsible for any of their listings & do not need to provide Customer Service to their trusting customers. Thank you. Regards Samir Garg (M:[protected])

I booked a Eagle travels Volvo bus ticket from ahmedabad to Jamnagar using paytm.Bus was cancelled and travel agent informed me refund will be given in paytm account.BT I didn't get anything in my paytm account.journey date-18/08/2015, bus timing-1.30pm, ahmedabad to Jamnagar Volvo Eagle travels.

Dear Team, I ordered ipad mini on 07th august 2015 form your paytm website.But i received an used ipad mini with password protected screen. So i requested for return through paytm website on 11th august. Please tell me yet how many days i should wait for my refund? Already i waited for more than 10 days . And also you told that you will come back with an update in next 72 hours . But you are not saying anything sure about my return and refund. I dont expect this kind of response/service from your side. I am using Paytm for more than 3 years. I never faced this kind of issues before. Please understand i received an used product with non-operating condition. Someone used this ipad and locked with a password.On the box the manufactured date and Imported date printed as feb-15. i can't use this ipad . My previous items returns were picked up on the next day itself. i cant understand why are you taking this much time for this used product? Please understand i am moving some other location with in this week. I[censored] arranged the pick up after the time i will not available on my current address. So please arrange the pick up within 2 days... Regards M.Palaniselvam

From last 45 days paytm not resolved the issue kinldy see below chain of mail DGSourabh, Jun 29, 16:20: Hi Debanayak, I am going to do my best to help you. I checked with DishTV Operator and they confirmed that Recharge Number [protected] has been successfully recharged with Rs. 1440.Find below details: The operator reference number is PMGW[protected] Please speak to your operator customer care using this mentioned reference number. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm Best wishes Sourabh debanayak, Jun 29, 13:55: Dear Sir/Madam, Further to the below mail.Kindly update my recharge date as mentioned below. I have talked with your customer care dated 24 june 2015 with Ravi Kanta Kumar by Request no [protected]. Order no is [protected].Transaction No 37556940. I request to kindly update as soon as possible otherwise, I have opt some other legal option. ThanksDebakanta Date: Sun, 28 Jun 2015 10:29:09 +0000 From: [protected]@paytm.com To: [protected]@outlook.com Subject: [Paytm Care] Re: Recharge - Wrong benefits received IESaurabh, Jun 28, 15:59: Hi there, I am Saurabh and I am going to do my best to solve your problem. I would like to inform you that plan is valid on our website and operators end as well, you must have get mentioned validity. Kindly contact with operator for further queries. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Saurabh Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." IESaurabh, Jun 27, 22:10: Hi there, I’m Saurabh, and I am going to do my best to solve your problem. I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better! I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as I possibly can. Thank you for your patience! Look forward to see you again at Paytm. Best wishes Saurabh debanayak, Jun 27, 18:59: Dear Sir/Madam, Ticket ID is[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected].Recharge was done successfully to the VC no [protected].Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm.They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking uDebakantam-[protected] From: [protected]@outlook.com To: [protected]@paytm.com Subject: RE: [Paytm Care] Re: Recharge - Wrong benefits received Date: Fri, 26 Jun 2015 16:51:42 +0530 Dear Sir/Madam, Ticket ID[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected].Recharge was done successfully to the VC no [protected].Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm.They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking uDebakantam-[protected] Date: Thu, 25 Jun 2015 04:00:18 +0000 From: [protected]@paytm.com To: [protected]@outlook.com Subject: [Paytm Care] Re: Recharge - Wrong benefits received debanayak, Jun 26, 16:51: Dear Sir/Madam, Ticket ID[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected].Recharge was done successfully to the VC no [protected].Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm.They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking uDebakantam-[protected] CAnkita, Jun 25, 09:30: Hi Debanayak, I am Ankita, and I am going to do my best to solve your problem. I am really sorry that you did not receive the desired benefits for your recharge. I feel terrible that you had to experience that. Unfortunately, the recharge benefit that you receive is entirely controlled by operator. Therefore, we request you to please get in touch with DTH. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes, Ankita debanayak, Jun 25, 08:46: Name: debanayak | Email Id: [protected]@outlook.com | Order Number: Recharge - [protected] | Message: I have recharge for 6 months given 17 days extra, but my my disc tv validity shows in my disc tv account 11 dec 2015, according to me that need to be 10 Jan 2016, Kindly resolve the issue at the earliest. | Issue Type: Wrong benefits received | Time:[protected]:46:35 | This email is a service from Paytm Care. Message-Id:G1VP0NSS_55912311d34b3_7a453f88b4ccd33834493d_sprut Actions Debakanta Nayak[protected] To: [protected]@dishtv.in Cc: [protected]@paytm.com, [protected]@paytm.com; Bcc: [protected]@gmail.com Dear Sir/Madam, Further to the below mail. Kindly update my recharge date as mentioned below. I have talked with your customer care dated 24 june 2015 with Ravi Kanta Kumar by Request no [protected]. Order no is [protected]. Transaction No 37556940. I request to kindly update as soon as possible otherwise, I have opt some other legal option. Thanks Debakanta Actions [protected]@paytm.com ([protected]@paytm.com) Add to contacts[protected] To: debanayak [protected]@paytm.com Regarding your experience with Paytm Ticket #[protected]: Recharge - Wrong benefits received IESaurabh, Jun 28, 15:59: Hi there, I am Saurabh and I am going to do my best to solve your problem. I would like to inform you that plan is valid on our website and operators end as well, you must have get mentioned validity. Kindly contact with operator for further queries. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Saurabh Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." IESaurabh, Jun 27, 22:10: Hi there, I’m Saurabh, and I am going to do my best to solve your problem. I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better! I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as I possibly can. Thank you for your patience! Look forward to see you again at Paytm. Best wishes Saurabh debanayak, Jun 27, 18:59: Dear Sir/Madam, Ticket ID is[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected].Recharge was done successfully to the VC no [protected].Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm.They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking uDebakantam-[protected] From: [protected]@outlook.com To: [protected]@paytm.com Subject: RE: [Paytm Care] Re: Recharge - Wrong benefits received Date: Fri, 26 Jun 2015 16:51:42 +0530 Dear Sir/Madam, Ticket ID[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected].Recharge was done successfully to the VC no [protected].Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm.They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking uDebakantam-[protected] Date: Thu, 25 Jun 2015 04:00:18 +0000 From: [protected]@paytm.com To: [protected]@outlook.com Subject: [Paytm Care] Re: Recharge - Wrong benefits received debanayak, Jun 26, 16:51: Dear Sir/Madam, Ticket ID[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected].Recharge was done successfully to the VC no [protected].Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm.They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking uDebakantam-[protected] CAnkita, Jun 25, 09:30: Hi Debanayak, I am Ankita, and I am going to do my best to solve your problem. I am really sorry that you did not receive the desired benefits for your recharge. I feel terrible that you had to experience that. Unfortunately, the recharge benefit that you receive is entirely controlled by operator. Therefore, we request you to please get in touch with DTH. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes, Ankita debanayak, Jun 25, 08:46: Name: debanayak | Email Id: [protected]@outlook.com | Order Number: Recharge - [protected] | Message: I have recharge for 6 months given 17 days extra, but my my disc tv validity shows in my disc tv account 11 dec 2015, according to me that need to be 10 Jan 2016, Kindly resolve the issue at the earliest. | Issue Type: Wrong benefits received | Time:[protected]:46:35 | This email is a service from Paytm Care. Message-Id:G1VP0NSS_558fcc75775bf_2f973fd4ed2cd31c65668_sprut Actions [protected]@paytm.com ([protected]@paytm.com) Add to contacts[protected] To: debanayak [protected]@paytm.com Regarding your experience with Paytm Ticket #[protected]: Recharge - Wrong benefits received IESaurabh, Jun 27, 22:10: Hi there, I’m Saurabh, and I am going to do my best to solve your problem. I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better! I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as I possibly can. Thank you for your patience! Look forward to see you again at Paytm. Best wishes Saurabh debanayak, Jun 27, 18:59: Dear Sir/Madam, Ticket ID is[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected].Recharge was done successfully to the VC no [protected].Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm.They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking uDebakantam-[protected] From: [protected]@outlook.com To: [protected]@paytm.com Subject: RE: [Paytm Care] Re: Recharge - Wrong benefits received Date: Fri, 26 Jun 2015 16:51:42 +0530 Dear Sir/Madam, Ticket ID[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected].Recharge was done successfully to the VC no [protected].Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm.They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking uDebakantam-[protected] Date: Thu, 25 Jun 2015 04:00:18 +0000 From: [protected]@paytm.com To: [protected]@outlook.com Subject: [Paytm Care] Re: Recharge - Wrong benefits received debanayak, Jun 26, 16:51: Dear Sir/Madam, Ticket ID[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected].Recharge was done successfully to the VC no [protected].Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm.They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking uDebakantam-[protected] CAnkita, Jun 25, 09:30: Hi Debanayak, I am Ankita, and I am going to do my best to solve your problem. I am really sorry that you did not receive the desired benefits for your recharge. I feel terrible that you had to experience that. Unfortunately, the recharge benefit that you receive is entirely controlled by operator. Therefore, we request you to please get in touch with DTH. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes, Ankita debanayak, Jun 25, 08:46: Name: debanayak | Email Id: [protected]@outlook.com | Order Number: Recharge - [protected] | Message: I have recharge for 6 months given 17 days extra, but my my disc tv validity shows in my disc tv account 11 dec 2015, according to me that need to be 10 Jan 2016, Kindly resolve the issue at the earliest. | Issue Type: Wrong benefits received | Time:[protected]:46:35 | This email is a service from Paytm Care. Message-Id:G1VP0NSS_558ed1f8489bb_2a843fde18ecd32c174299_sprut Actions Debakanta Nayak[protected] To: [protected]@paytm.com Cc: [protected]@paytm.com Dear Sir/Madam, Ticket ID is[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected]. Recharge was done successfully to the VC no [protected]. Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm. They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking u Debakanta m-[protected] Actions Debakanta Nayak[protected] To: [protected]@paytm.com Dear Sir/Madam, Ticket ID[protected] I have recharged Dish TV with plan of 6months+17days extra by payment of 1440 on dated[protected]. Order no is [protected]. Recharge was done successfully to the VC no [protected]. Now my account of disc tv shows 14 december 2015 is the switch off date. According to me my switch off date was 9 Jan 2016. I have received less 22 days recharge days. As per Dish tv customer care he will not be responsible for any such transaction from Paytm. They ask me to discuss with Paytm. So kindly update my switch off date (9th January 2016) as per above transaction. Thanking u Debakanta m-[protected] Actions [protected]@paytm.com ([protected]@paytm.com) Add to contacts[protected] To: [protected]@outlook.com [protected]@paytm.com Regarding your experience with Paytm Ticket #[protected]: Recharge - Wrong benefits received CAnkita, Jun 25, 09:30: Hi Debanayak, I am Ankita, and I am going to do my best to solve your problem. I am really sorry that you did not receive the desired benefits for your recharge. I feel terrible that you had to experience that. Unfortunately, the recharge benefit that you receive is entirely controlled by operator. Therefore, we request you to please get in touch with DTH. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes, Ankita

Paytm Order No [protected], this order was regarding the Recharge of Vodafone Mobile [protected]. I had not even tried to recharge to this number. I had not shared even my passwords to any one and regularly i use to change my passwords. This phone number belongs to NORTH EAST and i stay in hyderabad in south of india. There some fraud done with this paytm wallet. I came to know this when i got message to my registered mobile number as 200 debited from my paytm wallet for this order. when i contacted paytm, they are telling that as services was utilised by some one and we cant refund the amount. But there is no wrong from my end. This paytm is not a safe one. please make me to refund back my money 200 .