PayTM Mobile Solutions Complaints & Reviews

In the morning i pay money for recharge and paytm commit that if recharge not completed in 2-3 hour then we will ad that amount into wallet. Now its 12 hours and i continuously sending them emails and requesting them to please process the recharge else add it to my wallet but they are not reply a single email. If you customer service is not good then why are paytm commit for time. Please help me

I got delivered today cooler master R9-NBC-1lHK -GP cooling pad, when i unpacked i saw a defective peace with different color (orange) and without any bill enclosed inside.you can clearly notice the hanging in picture Order no:[protected] Date of order:[protected] Please refund my cash

Dear Sir/Madam, I have booked 01 item saree name of brand Kalazone yellow & purple half . it has been delivered time, but when i open the packet & found it is damages(cut marked) 3-4 places, Order No.[protected] date-19/04/2015 kindly you are request pls return this item & give me refund in my bank a/c asap.

Hi, I had ordered watch in paytm, Order#[protected] MTG Black Analog Watch ordered on Wednesday, April 22, 2015 14:28:20, received the courier by 28th april 2015. when i opened the package, i found that the watch is damaged. I need a replacement for the same watch. Thanks, Sathish Kumar

I received multiple calls from letmedeals.com about online shopping where we pay 13998/- as tax amount and they have tie up with Sony, Iphone and all branded companies.So I ordered for Sony BRAVO LED. I tried multiple transactions using my HDFC credit card via PAYTM gateway.Each time it said transaction cancelled. But 5 times where I entered OTP seems amount deducted from my credit card. Aprl 12 -->3 times - 13998 Aprl 14 - 1 time -13998 Apr 21 - 1 time -13998. Now letmedeals is not taking my request.They are saying why ur complaining and reputation gone and all these things. Please help me in getting my money back.

I used Paytm for online transactions. They gave offers of cashback but after completing transactions they are not giving my cashback amount. They are not even giving satisfactory reply for my mails. It's been more then 20 days and still issue is pending.

sir on 27th April 2015 at 8:20 pm I recharged my number [protected] for Rs. 500 through paytm . Balance from my account was deducted instantly but my number haven't been recharged even after 12 hours... My number [protected] and Oder no is[protected]

I purchased the Vladiva Shoe Rack - Comfy Shoe Rack with the order ID[protected] on Apr 18, 2015. In the order one coupon code" UTILITY40" is applied in which 40% of MRP will be cashback in paytm wallet. that means the product cost is Rs.999 and cash back value is Rs.400.I have received the product on Apr 23, 2015.But in the paytm website it is shown that delivery has not happened. I mail the paytm customer care three times with the ID puja.[protected]@gmail.com. No fruitful reply has found.

Priyasa Patel, Apr 24, 15:03: Name: priyasa2402 | Email Id: [protected]@gmail.com | Order Number: RCtkt - Like | Message: REMINDER Dear Sir / Madam, I sending you to another details which helpful to you. My details are following Mobile No : [protected] ( I received OTP password this mobile no.) Mobile IMEI No. : [protected] & [protected] Email Id : [protected]@gmail.com Contact No. : [protected], [protected] I hope you will be give a positive relay from your end as early as possible. With Best Regards, Rajesh Patel On 23 April 2015 at 12:14, wrote: Regarding your experience with Paytm Ticket #[protected]: Code not receive from PAYTM Hi Priyasa Patel, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team Priyasa Patel, Apr 23, 12:14: Dear Sir / Madam, I was purchased Samsung A5 on dated 16.04.2015 with offers of PAYTM Rs.3, 000/- total wallet credit ( Per Month Rs.500/- upto 6 month). But till date I have not receive any code from your end. My details are following Mobile No : [protected] ( I received OTP password this mobile no.) Email Id : [protected]@gmail.com Contact No. : [protected], [protected] Please solve above my problem and send me code in my paytm account with Rs.3, 000/- benefit. I hope so you understand my problem and solve as early as possible. With Best Regards, Rajesh Patel-Paytm 4.4.1 on samsung-SM-A500G-null running 4.4.4 | Issue Type: Cash Back of Rs.3000 code not receive | Time:[protected]:3:00 | This email is a service from Paytm Care. Message-Id:X4M1TREZ_553b6653defc5_be753fd2210cd33893037_sprut 4 older messages Priyasa Patel 12:11 (23 hours ago) On 27 Apr 2015 11:27, "Priyasa Patel" wrote: REMI... Priyasa Patel 11:23 (23 minutes ago) to PayTM Dear Sir / Madam, After REMINDER email you will not be give me any reply your end. I thing you are want to fraud with customer. May I right ? With Best Regards, Rajesh Patel [protected] Forwarded message[protected] From: Priyasa Patel Date: 27 April 2015 at 12:11 Subject: Re: [Paytm Care] Re: RCtkt - Help Query To: PayTM Customer Care On 27 Apr 2015 11:27, "Priyasa Patel" wrote: REMINDER On 26 April 2015 at 09:12, Priyasa Patel wrote: Dear Sir / Madam, You are write for Samsung Mobile E series cash back offers which was closed on 31st March 2015. Please send you image of Cash Back offers on Samsung A series which offers from PAYTM. With Best Regards, Rajesh Patel On 25 Apr 2015 16:24, "Priyasa Patel" wrote: Please find attached the image of cash back offers on Samsung A5 model. On 25 Apr 2015 15:33, wrote: Regarding your experience with Paytm Ticket #[protected]: RCtkt - Help Query Neha, Apr 25, 15:32: Hi there, I am Neha and I am going to do my best to address your query. Please go through the terms and conditions of this offer. 1) The Offer is valid for Indian citizens staying in India, aged 18 years or above (“Customers”), except employees and family members of Paytm and its affiliate/ associate/subsidiary companies and their dealers/retailers/distributors, suppliers, advertising agencies and event management companies. 2 ) Product value. Galaxy E5 INR 2, 400 to be credited in Paytm Wallet in the form of Paytm eCash and split equally and given to the Customer in a span of 6 months. Galaxy E7 INR 3, 000 to be credited in Paytm Wallet in the form of Paytm eCash split equally and given to the Customer in a span of 6 months. 3)The amount so mentioned in the Paytm Offer shall be paid to Customers in six equal monthly installments. 4) Customer needs to download the Paytm application and login or create a new login. 5) Paytm will share the promo code with Customer via push notification within 48 hours of downloading Paytm application. The promo code has to be used every month to add the Paytm Cash to the Paytm Wallet. The promo code can be used only once a month, maximum for six (6) months from the date of first activation. As per RBI guidelines, Customer cannot accumulate more than INR 10, 000 in his wallet. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Neha Priyasa Patel, Apr 24, 15:03: Name: priyasa2402 | Email Id: [protected]@gmail.com | Order Number: RCtkt - Like | Message: REMINDER Dear Sir / Madam, I sending you to another details which helpful to you. My details are following Mobile No : [protected] ( I received OTP password this mobile no.) Mobile IMEI No. : [protected] & [protected] Email Id : [protected]@gmail.com Contact No. : [protected], [protected] I hope you will be give a positive relay from your end as early as possible. With Best Regards, Rajesh Patel On 23 April 2015 at 12:14, wrote: Regarding your experience with Paytm Ticket #[protected]: Code not receive from PAYTM Hi Priyasa Patel, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team Priyasa Patel, Apr 23, 12:14: Dear Sir / Madam, I was purchased Samsung A5 on dated 16.04.2015 with offers of PAYTM Rs.3, 000/- total wallet credit ( Per Month Rs.500/- upto 6 month). But till date I have not receive any code from your end. My details are following Mobile No : [protected] ( I received OTP password this mobile no.) Email Id : [protected]@gmail.com Contact No. : [protected], [protected] Please solve above my problem and send me code in my paytm account with Rs.3, 000/- benefit. I hope so you understand my problem and solve as early as possible. With Best Regards, Rajesh Patel-Paytm 4.4.1 on samsung-SM-A500G-null running 4.4.4 | Issue Type: Cash Back of Rs.3000 code not receive | Time:[protected]:3:00 | This email is a service from Paytm Care.

Please see below complaint raised on 2st April. I have not received any update from the company for the email sent. Rashmi Patil2, Apr 21, 13:51: Hi PaytmTeam, I have placed an order via “Purplle.com” on 15th April 2015 using my Paytm Wallet. The order details are as below. As per the Purplle Website offer I was supposed to get 20% cashback amount into my paytm wallet for this order. I haven’t received the amount until now and when I raised the issue with Purplle.com team they informed that I need to contact Paytm Team to get the amount if in case I don’t get the amount within 48hrs of placing the order. Hope you will be able to help me with this issue. Paytm Number used for placing order: [protected] Order Number: [protected] Order Date: 15th April Order Amount: Rs. 596/- Cashback amount expected: Rs. 118/- Kindly do the needful. Please reach out to me on Mob: [protected] for any information required to address this concern. Thanks, Rashmi Patil [protected]

I OM PRAKASH BARAEJA PURCHASE A SHOES FROM PAYTM LAST WEAK AND DELIEVERD ON 27/04/2015. BUT SHOES IS DIFFRENT FROM BOOKING AND DISPLAYED. SO PLS REFUND MY MONEY AND PICK MY SHOE FROM DELIEVERED ADDRESS..MY PAYMENT ORDERO IS...[protected] .

Recently there was an offer, book a bus ticket and get 200 cashback using the code BUS200. Maximum trials 3 per user. I had to book 3 tickets and after entering 2 times it said maximum trials reached. I could not hold back as the seats were filling fast. I raised the issue with paytm and claimed 200 for the 3rd ticket. They denied saying, you did not enter the code so no cashback. Paytm is cheating is customers by giving false promises. firstly, it should have looked into the issue and find out why was not I able to enter the code, and whether or not I have used the code 3 times or not. Cheaters, they are.!!! that is all I can say.

I have 4 orders From PAYTM on 21/04/15 and from 23rd it is showing that items are packed and handed to courier but still on 28th it is not dispatched by any courier, i cant redeem my cash back also, please do something, this is my first shopping experience with PAYTM and if I get this type of service i will never ever buy anything from PAYTM. no one is replying to mails.I have made all the payment in advance of about Rs.5800. also these 4 orders are confirmed by 4 different sellers even then not a single order is dispatched. please do something. or cancel my orders and refund the money today itself. my order no. are ORDER NO.[protected] ORDER NO.[protected] ORDER NO.[protected] ORDER NO.[protected]

Someone else using my email id and doing recharge everyday in different numbers .I am getting lots of recharge emails every day and even raised complaints three times and till now no action has been taken. That person keep on using on my email id.As a user we cannot even update the details, even after selecting the update option it will show old details, such a useless organizations. Please delete this account asap or else I will take stringent action against you and the person using my email id . You should verify email id, then allow the user to recharge. Below phone numbers were used by that person for recharging . Please stop all these non sense Transaction receipt Order no: #[protected] Mon Apr 27 2015 [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected]

Paytm Wallet automatically debited with 916 and then 255 without any click action from my side. I received a message on my cell phone that Rs. 916 sent to Vvv Ccc via paytm Wallet. then another message for the amount of 255. Whole amount was debited automatically without my consent. Please resolve ASAP. Prabhat Bhardwaj [protected]

I made a purchase in Trendin.com via Paytm wallet worth Rs.1499. It was mentioned that I would get cashback of 10% in paytm if i pay through paytm wallet but I still haven't received it. Registered paytm mobile number - [protected] paytm email ID - [protected]@yahoo.com Trendin order number - 365703 Date of purchase - 1:15AM 20th april, 2015 Order value - 1499 Offer - pay through paytm wallet and get 10% cashback. I complained to paytm they dint respond and are not looking into the matter. Its been 1 week and there has been no action or reply from paytm. Really disappointed with the response. Not using paytm again!

I order shoes order number [protected] received at 31 march 2015. Next day I requested for many times to return the item due to quality issue. Yet there is no response from your side. I drop requested 3-4 times. Such a big question mark of reputation of online shopping from "paytm". Now no more deal with paytm.

I have not received any clear instructions on if my money which i transferred to the wallet which was for 280 rupees was transferred back to my bank account or my Paytm Wallet. I have registered 2 tickets, I only receive a automated response. Hi there, Sorry for the delayed response. We had a technical problem at our end, which has since been rectified. The issue faced by you has been resolved. In case you are still facing the problem, please do let us know. Look forward to see you again at Paytm. Best wishes Team Paytm I have not received any message that the money was debited back to my bank and there is no cash of 280 rupees showing in the wallet. The ticket numbers are Request #[protected] & Request #[protected]. I have attached the screenshot of my cc statemetn showing the 280 being debited.

DELIVERY OF PRODUCT TO WRONG PERSON Balachandra63 Apr 24, 14:43 Dear Concerned, This has reference to various mails exchanged by me, with you, from time to time, regarding non delivery of the ordered Product (2gm 24 KT 995 Purity BIS Hallmarked Gold Coin). The order was placed on 12.04.2015, vide Order No.[protected], for the above Product. The payment of Rs.5, 825/- for the Product, was duly effected by me. However, since, I did not receive the ordered Product, I had started checking with you for the status. Later, you had shared the details of the Courier Docket Number :- Blue Dart, Tracking Id No.[protected]. And as per your records, the product is claimed to be delivered to my Address indicated in the order as No.335, 3rd Cross, 7th Main, Viveknagar, Bangalore – 560047. However, when we checked the above Tracking id, we came to know that, the ordered product was delivered at Jalandhar, to one Mr. Harwinder. The copies of the above were duly shared with you. It is painful to note that, at the first instance the Company of your repute, had wrong delivered the consignment to a person, who is a stranger to the present transaction, and even after my repeated reminders and having provided all necessary details, you are least bothered to look into the problem and deliver the ordered product to me. Given the above, you are hereby advised to either deliver the ordered Product immediately or refund the amount of Rs.5, 825/-. In either case, you shall pay me the damages to the tune of Rs.1, 00, 000/- (Rupees One Lakh) for the entire episode of wrong doings on your part, mental agony suffered by me, failing which, without further notice, I shall initiate proper legal proceedings against you, through my Legal Counsel, at your cost and expense. Please acknowledge this mail and reply back with your stand immediately. Best Regards, Balachandra Mob:=[protected]

Hi, As i have already dropped several mail to payTM regarding my cash back which is still i did not get. This is completely fraud service they are providing and i'll wanted to inform my all friends please do not trust them if they inform you for cash back for any product (Except recharge) because after several follow up with them at the end you will not receive except frustration. Please be careful. Thanks Anil Agrawal