PayTM Mobile Solutions Complaints & Reviews

Kindly arrange to add the cash back for order no.[protected] of Rs. 2740. and also update the limit for future. Please ensure that all the cash backs are credited to my account in case they are pending. With Warm Regards Dr. Kapil Kr. Goyal Professor Mechanical Engineering Department M M University, Mullana (Ambala) [protected] (M)

This is chandra sekhar, i have orderd a laptop with order number[protected] and imei number YB07856673.But i have received a laptop with another imei numberYB08825653...Ihave send many emails to paytm care to replace my laptop but theyare not at all responding.. i request you to kindly resolve the issue..thank you...

This is chandra sekhar.k my paytm id:[protected] i have ordered a LENOVOG50-70 model laptop woith order number [protected].imei number on my invoice is YB07856673 but i have received a laptop with another imei numberYB08825653, i have send many e-mails to pay tm care to replace my laptop but they are not at all responding... i hope i will get a better solution from you...

I have purchased Prestige Popular Plus Cooker 3 Litre from your site. First thing is that there estimated delivery date was 18/04/2015 but i received that product on 22/04/2015. Second thing is that product is damaged. Now i want to replace that product as soon as possible.

I had Booked a bus ticket through PAYTM Webportal For NTRS Travels from Hyd to Banglore. Paytm Had deducted money from my account and mailed me ticket also.. i am waiting at the busstop for the bus, But the bus didnot come.. i waitied nearly for 2hours and bus didnot come.. i called to paytm help line, but the call is automatically diconnecting. even i sent the mail, they responded me after 12 hours.. finally i lost my journey, and i have to attend an intervie ib banglore. i lost iot

i had refunded the amount in your paytm account because i thought i would transfer in my account .plz refund my money as soon as possible. Paytm for order #[protected] Paytm Cash Txn ID EBBBBB8021D1E687 was added to my account and then Bank Txn ID: PAYTM.4832.[protected] Paytm Cash Txn ID E235C557C8DDE4B1

on 13/4/2015 I've requested return of wrong product delivered under ORDER NO.[protected] &[protected]. Still now they have not taken any action but ignoring the issue by illogical replies. This is mental harassment and we don't know how to trust paytm transactions with this poor service.

sir imy friend paid tata docomo postpaid bill through paytm.com and payment order is successfull ORDER NO.[protected] Amount paid -755 mobile number -[protected](post paid) order is suucessful by paytm.com but i have not recieved confirmation message from tata docomo after two days i have contacted tata docomo customer care they said u have not paid bill and we have not recieved payment from paytm.com i chesked tata docomo website there is still showing outstanding amount... i have contacted paytm.com for update confirmation please see the proof below attached i have contacted paytm.com customer care is not responding and i have mailed to paytm.com not responded please take an action on paytm.com i am waiting for reply thank you b.bhanu prakash([protected]) any details contact -[protected]

Firstly, the order was confirmed by Paytm. Then, different dates were committed for delivery of product. Although, my bank account was debited at the time of placing order, I literally had to beg for the delivery of product as if I was asking it for free. All of a sudden, I receive a message that the order has been automatically cancelled (almost after two weeks). I don't understand, why was the order accepted in first instance and why all false commitments were made as to delivery. Its complete cheating with the consumer where funds have been blocked my for two weeks and no compensation is given for that. Further, I'm not sure whether I will receive the refund back. Additionally, cash back given on transaction is also adjusted with the payment made (limit of exploitation). What i get from paytm is: Loss of money, False promises, Uncertainty as to refund, and Paytm is a complete fraud company authentic in only their promise of cheating consumers. You definitely set a standard of fraud companies among others. Thanks Paytm for such a wonderful experience. I hope I get my refund.

I had ordered a bicycle with Order No:[protected]. When I received the bicycle I found that the brake handle was broken. I raised a complaint to [protected]@paytm but Paytm has the worst customer care service ever. They don't reply to the ticket even after asking for updates multiple times. Their phone lines are always busy and there is virtually no way to get heard. Whats the point of giving discounts and giving faulty products and not addressing the issues of customer. Big failure in e-commerce, you guys should have just stuck with Mobile payments

Hi Team, On 16.04.2015, morning 05:07:33, the debit card no : [protected] has been swiped at Noida for amount 6000, which was a wrong transaction. This also have a purchase ID 900795. But I have not purchased anything online, Could you please check the issue and revert back the amount. Do it at the earliest, If not I am going to deactivate my Paytm account and go to consumer court. Regards Irappa

Hello team, The issue is, I Want to revert back the recharge of Rs 510/- done on 10th Apr 11:42 am by paytm on my tata docomo number it recharged to wrong number [protected] instead of [protected]. I have raised it 12days back immediately just after the transaction but I have not received my balance back to my account back. in addition to that PayTM has provided <Tata DOCOMO> reference number <[protected]> to them about the problem. Even tata docomo has not taken it to the resolution. Please find below the communication we had with this regards... ... Hello! Greetings from Tata Docomo! Thank you for your e mail dated 20-Apr-2015. We are extremely sorry to learn about your concern over recharge related for your mobile number [protected] & sincerely regret the inconvenience caused to you due to this. As per the revert from our higher authority we would like to inform you that we are not able to transfer recharge. Hence we are requesting you to coordinate with paytm. Warm Regards, Malay Kumar Hazra Customer Care - TATA DOCOMO Thank you for giving us an opportunity to help you and hope we have addressed your concern. If you are still not satisfied with the resolution, you can always write to our Complaint Resolution Head at [protected]@tatadocomo.com Drop in a mail for any further assistance. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com Registered Office: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. . -----Original Message----- From: bhagat.amit.[protected]@gmail.com Sent:[protected]:00:14.0 To : "[protected]@paytm.com" <[protected]@paytm.com>, "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>, [protected]@paytm.com, [protected]@paytm.com Cc: null Subject: Re: [Paytm Care] Re: RCtkt - Help Query~~M22587952 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hello Team, Any update? As it has been 10 days for the issue and raising the same to paytm team. We need to get it done at earliest to have the recharge/balance into the correct number. Looking forward for your collective and quick action on the same. Thanks again in advance! Best Regards, Amit [protected] On Fri, Apr 17, 2015 at 11:10 PM, Amit Bhagat <bhagat.amit.[protected]@gmail.com> wrote: > ++ [protected]@paytm.com & > [protected]@paytm.com > > > > On Friday, 17 April 2015, Amit Bhagat <bhagat.amit.[protected]@gmail.com> wrote: > > Thanks dear Jindal! > > > > Dear tatadocomo team, > > > > The issue is, I Want to revert back the recharge of Rs 510/- done on > 10th Apr 11:42 am by paytm - please find below the detail as it recharged > to wrong number [protected] instead of [protected]. > > > > Dear Jindal, please provide any other information required by Docomo > team. > > > > Please do the need full at earliest. . > > > > Many thanks in advance! > > Amit > > > > Kindly feel free to contact me @[protected] > > > >> On Saturday, 11 April 2015, <[protected]@paytm.com> wrote: > >>> Regarding your experience with Paytm > >>> Ticket #[protected]: RCtkt - Help Query > >>> > >>> ________________________________ > >>> Jindal, Apr 11, 18:59: > >>> > >>> Hi there > >>> > >>> I am Jindal, and I am going to do my best to help you. > >>> > >>> I understand that you accidentally recharged an incorrect number. > >>> > >>> Unfortunately, the talk time would have been already credited by the > operator to this number, and it cannot be reversed. > >>> > >>> It might be useful if you contact <Tata DOCOMO> once quoting the > reference number <[protected]> and tell them about the problem. > >>> > >>> I hope this helps. Should you need any further assistance, let me know. > >>> > >>> Look forward to see you again at Paytm. > >>> > >>> Best wishes > >>> Jindal > >>> > >>> ________________________________ > >>> BHAGAT.AMIT.AB, Apr 10, 17:20: > >>> > >>> Name: BHAGAT.AMIT.AB | Email Id: BHAGAT.AMIT.[protected]@GMAIL.COM | Order > Number: RCtkt[protected] | Message: Want to revert back the recharge as it > recharged to wrong number | Issue Type: Others | Time:[protected]:20:11 | > >>> > >>> This email is a service from Paytm Care. > >>> Message-Id:MS4NBH64_552921d6bfde2_16a03f80cd6cd[protected]_sprut > Amit Bhagat <bhagat.amit.[protected]@gmail.com> 8:48 PM (19 hours ago) to care, grievanceoffic., servicehead, listen Dear paytm team, As per below, please look into this and credit the recharged amount in my account at earliest. Looking forward for your quick action as it has been more than 10days raising this. Dear tata Docomo team, Kindly look into again with cordination of paytm team to credit my mobile balance with recharged amount Rs585/- I need to get it done anyway at your best. Thanks again in advance! Best regards, Amit [protected] Amit Bhagat <bhagat.amit.[protected]@gmail.com> 8:55 PM (19 hours ago) to iniyan, care, grievanceoffic., servicehead, listen +[protected]@tatadocomo.com On Tuesday, 21 April 2015, Amit Bhagat <bhagat.amit.[protected]@gmail.com> wrote: > Dear paytm team, > > As per below, please look into this and credit the recharged amount in my account at earliest. > > Looking forward for your quick action as it has been more than 10days raising this. > > Dear tata Docomo team, > > Kindly look into again with cordination of paytm team to credit my mobile balance with recharged amount Rs585/- > > I need to get it done anyway at your best. > > Thanks again in advance! > > Best regards, > > Amit > [protected] > > > >[protected] Forwarded message[protected] > From: <[protected]@tatadocomo.com> > Date: Tuesday, 21 April 2015 > Subject: Re: [Paytm Care] Re: RCtkt - Help Query~~M22587952 > To: bhagat.amit.[protected]@gmail.com > > > Hello! > > Greetings from Tata Docomo! > > Thank you for your e mail dated 20-Apr-2015. > > We are extremely sorry to learn about your concern over recharge related for your mobile number [protected] & sincerely regret the inconvenience caused to you due to this. > > As per the revert from our higher authority we would like to inform you that we are not able to transfer recharge. > > Hence we are requesting you to coordinate with paytm. > > Warm Regards, > Malay Kumar Hazra > Customer Care - TATA DOCOMO > > Thank you for giving us an opportunity to help you and hope we have addressed your concern. If you are still not satisfied with the resolution, you can always write to our Complaint Resolution Head at [protected]@tatadocomo.com > > Drop in a mail for any further assistance. > > If there is anything else that you want to share with us, we are all ears. > > You can call us at[protected] or write to us at [protected]@tatadocomo.com > > Registered Office: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. > > CIN- U74899DL1995PLC066685 > > Visit our Website at www.tatadocomo.com > Email us at [protected]@tatadocomo.com > > * For Postpaid and Prepaid - 121 from Tata connection. > * For Photon Tata Docomo[protected]toll free) > * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. > . > > -----Original Message----- > From: bhagat.amit.[protected]@gmail.com > Sent:[protected]:00:14.0 > To : "[protected]@paytm.com" <[protected]@paytm.com>, "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>, [protected]@paytm.com, [protected]@paytm.com > Cc: null > Subject: Re: [Paytm Care] Re: RCtkt - Help Query~~M22587952 > [Note: Please don't change the subject for internal tracking purpose and immediate action. > _____________________________ > > > Hello Team, > > Any update? As it has been 10 days for the issue and raising the same to > paytm team. > > We need to get it done at earliest to have the recharge/balance into the > correct number. > > Looking forward for your collective and quick action on the same. > > Thanks again in advance! > > Best Regards, > Amit > [protected] > > On Fri, Apr 17, 2015 at 11:10 PM, Amit Bhagat <bhagat.amit.[protected]@gmail.com> > wrote: > >> ++ [protected]@paytm.com & >> [protected]@paytm.com >> >> >> >> On Friday, 17 April 2015, Amit Bhagat <bhagat.amit.[protected]@gmail.com> wrote: >> > Thanks dear Jindal! >> > >> > Dear tatadocomo team, >> > >> > The issue is, I Want to revert back the recharge of Rs 510/- done on >> 10th Apr 11:42 am by paytm - please find below the detail as it recharged >> to wrong number [protected] instead of [protected]. >> > >> > Dear Jindal, please provide any other information required by Docomo >> team. >> > >> > Please do the need full at earliest. . >> > >> > Many thanks in advance! >> > Amit >> > >> > Kindly feel free to contact me @[protected] >> > >> >> On Saturday, 11 April 2015, <[protected]@paytm.com> wrote: >> >>> Regarding your experience with Paytm >> >>> Ticket #[protected]: RCtkt - Help Query >> >>> >> >>> ________________________________ >> >>> Jindal, Apr 11, 18:59: >> >>> >> >>> Hi there >> >>> >> >>> I am Jindal, and I am going to do my best to help you. >> >>> >> >>> I understand that you accidentally recharged an incorrect number. >> >>> >> >>> Unfortunately, the talk time would have been already credited by the >> operator to this number, and it cannot be reversed. >> >>> >> >>> It might be useful if you contact <Tata DOCOMO> once quoting the >> reference number <[protected]> and tell them about the problem. >> >>> >> >>> I hope this helps. Should you need any further assistance, let me know. >> >>> >> >>> Look forward to see you again at Paytm. >> >>> >> >>> Best wishes >> >>> Jindal >> >>> >> >>> ________________________________ >> >>> BHAGAT.AMIT.AB, Apr 10, 17:20: >> >>> >> >>> Name: BHAGAT.AMIT.AB | Email Id: BHAGAT.AMIT.[protected]@GMAIL.COM | Order >> Number: RCtkt[protected] | Message: Want to revert back the recharge as it >> recharged to wrong number | Issue Type: Others | Time:[protected]:20:11 | >> >>> >> >>> This email is a service from Paytm Care. >> >>> Message-Id:MS4NBH64_552921d6bfde2_16a03f80cd6cd[protected]_sprut ... Please do let me know in case further information needed.. I could be contacted at [protected]-Amit Thanks in advance for your kind consideration and favorable action. Best Regards, Amit

Hello team, The issue is, I Want to revert back the recharge of Rs 510/- done on 10th Apr 11:42 am by paytm on my tata docomo number, it recharged to wrong number [protected] instead of [protected] (correct Number). I have raised it 12days back immediately just after the Transaction but I have not received my balance back to my account yet. in addition to that PayTM has provided <Tata DOCOMO> reference number <[protected]> to them about the problem. Even tata docomo has not taken it to the resolution. Please find below the communication we had with this regards... ... Hello! Greetings from Tata Docomo! Thank you for your e mail dated 20-Apr-2015. We are extremely sorry to learn about your concern over recharge related for your mobile number [protected] & sincerely regret the inconvenience caused to you due to this. As per the revert from our higher authority we would like to inform you that we are not able to transfer recharge. Hence we are requesting you to coordinate with paytm. Warm Regards, Malay Kumar Hazra Customer Care - TATA DOCOMO Thank you for giving us an opportunity to help you and hope we have addressed your concern. If you are still not satisfied with the resolution, you can always write to our Complaint Resolution Head at [protected]@tatadocomo.com Drop in a mail for any further assistance. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com Registered Office: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on [protected]. Toll free from TATA Mobile phones only. . -----Original Message----- From: bhagat.amit.[protected]@gmail.com Sent:[protected] 18:00:14.0 To : "[protected]@paytm.com" <[protected]@paytm.com>, "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>, [protected]@paytm.com, [protected]@paytm.com Cc: null Subject: Re: [Paytm Care] Re: RCtkt - Help Query~~M22587952 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hello Team, Any update? As it has been 10 days for the issue and raising the same to paytm team. We need to get it done at earliest to have the recharge/balance into the correct number. Looking forward for your collective and quick action on the same. Thanks again in advance! Best Regards, Amit [protected] On Fri, Apr 17, 2015 at 11:10 PM, Amit Bhagat <bhagat.amit.[protected]@gmail.com> wrote: > ++ [protected]@paytm.com & > [protected]@paytm.com > > > > On Friday, 17 April 2015, Amit Bhagat <bhagat.amit.[protected]@gmail.com> wrote: > > Thanks dear Jindal! > > > > Dear tatadocomo team, > > > > The issue is, I Want to revert back the recharge of Rs 510/- done on > 10th Apr 11:42 am by paytm - please find below the detail as it recharged > to wrong number [protected] instead of [protected]. > > > > Dear Jindal, please provide any other information required by Docomo > team. > > > > Please do the need full at earliest. . > > > > Many thanks in advance! > > Amit > > > > Kindly feel free to contact me @[protected] > > > >> On Saturday, 11 April 2015, <[protected]@paytm.com> wrote: > >>> Regarding your experience with Paytm > >>> Ticket #[protected]: RCtkt - Help Query > >>> > >>> ________________________________ > >>> Jindal, Apr 11, 18:59: > >>> > >>> Hi there > >>> > >>> I am Jindal, and I am going to do my best to help you. > >>> > >>> I understand that you accidentally recharged an incorrect number. > >>> > >>> Unfortunately, the talk time would have been already credited by the > operator to this number, and it cannot be reversed. > >>> > >>> It might be useful if you contact <Tata DOCOMO> once quoting the > reference number <[protected]> and tell them about the problem. > >>> > >>> I hope this helps. Should you need any further assistance, let me know. > >>> > >>> Look forward to see you again at Paytm. > >>> > >>> Best wishes > >>> Jindal > >>> > >>> ________________________________ > >>> BHAGAT.AMIT.AB, Apr 10, 17:20: > >>> > >>> Name: BHAGAT.AMIT.AB | Email Id: BHAGAT.AMIT.[protected]@GMAIL.COM | Order > Number: RCtkt[protected] | Message: Want to revert back the recharge as it > recharged to wrong number | Issue Type: Others | Time: [protected]:20:11 | > >>> > >>> This email is a service from Paytm Care. > >>> Message-Id:MS4NBH64_552921d6bfde2_16a03f80cd6cd[protected]_sprut > Amit Bhagat <bhagat.amit.[protected]@gmail.com> 8:48 PM (19 hours ago) to care, grievanceoffic., servicehead, listen Dear paytm team, As per below, please look into this and credit the recharged amount in my account at earliest. Looking forward for your quick action as it has been more than 10days raising this. Dear tata Docomo team, Kindly look into again with cordination of paytm team to credit my mobile balance with recharged amount Rs585/- I need to get it done anyway at your best. Thanks again in advance! Best regards, Amit [protected] Amit Bhagat <bhagat.amit.[protected]@gmail.com> 8:55 PM (19 hours ago) to iniyan, care, grievanceoffic., servicehead, listen +[protected]@tatadocomo.com On Tuesday, 21 April 2015, Amit Bhagat <bhagat.amit.[protected]@gmail.com> wrote: > Dear paytm team, > > As per below, please look into this and credit the recharged amount in my account at earliest. > > Looking forward for your quick action as it has been more than 10days raising this. > > Dear tata Docomo team, > > Kindly look into again with cordination of paytm team to credit my mobile balance with recharged amount Rs585/- > > I need to get it done anyway at your best. > > Thanks again in advance! > > Best regards, > > Amit > [protected] > > > >[protected] Forwarded message[protected] > From: <[protected]@tatadocomo.com> > Date: Tuesday, 21 April 2015 > Subject: Re: [Paytm Care] Re: RCtkt - Help Query~~M22587952 > To: bhagat.amit.[protected]@gmail.com > > > Hello! > > Greetings from Tata Docomo! > > Thank you for your e mail dated 20-Apr-2015. > > We are extremely sorry to learn about your concern over recharge related for your mobile number [protected] & sincerely regret the inconvenience caused to you due to this. > > As per the revert from our higher authority we would like to inform you that we are not able to transfer recharge. > > Hence we are requesting you to coordinate with paytm. > > Warm Regards, > Malay Kumar Hazra > Customer Care - TATA DOCOMO > > Thank you for giving us an opportunity to help you and hope we have addressed your concern. If you are still not satisfied with the resolution, you can always write to our Complaint Resolution Head at [protected]@tatadocomo.com > > Drop in a mail for any further assistance. > > If there is anything else that you want to share with us, we are all ears. > > You can call us at[protected] or write to us at [protected]@tatadocomo.com > > Registered Office: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. > > CIN- U74899DL1995PLC066685 > > Visit our Website at www.tatadocomo.com > Email us at [protected]@tatadocomo.com > > * For Postpaid and Prepaid - 121 from Tata connection. > * For Photon Tata Docomo[protected]toll free) > * We are also accessible from non Tata mobile phones on [protected]. Toll free from TATA Mobile phones only. > . > > -----Original Message----- > From: bhagat.amit.[protected]@gmail.com > Sent: [protected]:00:14.0 > To : "[protected]@paytm.com" <[protected]@paytm.com>, "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>, [protected]@paytm.com, [protected]@paytm.com > Cc: null > Subject: Re: [Paytm Care] Re: RCtkt - Help Query~~M22587952 > [Note: Please don't change the subject for internal tracking purpose and immediate action. > _____________________________ > > > Hello Team, > > Any update? As it has been 10 days for the issue and raising the same to > paytm team. > > We need to get it done at earliest to have the recharge/balance into the > correct number. > > Looking forward for your collective and quick action on the same. > > Thanks again in advance! > > Best Regards, > Amit > [protected] > > On Fri, Apr 17, 2015 at 11:10 PM, Amit Bhagat <bhagat.amit.[protected]@gmail.com> > wrote: > >> ++ [protected]@paytm.com & >> [protected]@paytm.com >> >> >> >> On Friday, 17 April 2015, Amit Bhagat <bhagat.amit.[protected]@gmail.com> wrote: >> > Thanks dear Jindal! >> > >> > Dear tatadocomo team, >> > >> > The issue is, I Want to revert back the recharge of Rs 510/- done on >> 10th Apr 11:42 am by paytm - please find below the detail as it recharged >> to wrong number [protected] instead of [protected]. >> > >> > Dear Jindal, please provide any other information required by Docomo >> team. >> > >> > Please do the need full at earliest. . >> > >> > Many thanks in advance! >> > Amit >> > >> > Kindly feel free to contact me @[protected] >> > >> >> On Saturday, 11 April 2015, <[protected]@paytm.com> wrote: >> >>> Regarding your experience with Paytm >> >>> Ticket #[protected]: RCtkt - Help Query >> >>> >> >>> ________________________________ >> >>> Jindal, Apr 11, 18:59: >> >>> >> >>> Hi there >> >>> >> >>> I am Jindal, and I am going to do my best to help you. >> >>> >> >>> I understand that you accidentally recharged an incorrect number. >> >>> >> >>> Unfortunately, the talk time would have been already credited by the >> operator to this number, and it cannot be reversed. >> >>> >> >>> It might be useful if you contact <Tata DOCOMO> once quoting the >> reference number <[protected]> and tell them about the problem. >> >>> >> >>> I hope this helps. Should you need any further assistance, let me know. >> >>> >> >>> Look forward to see you again at Paytm. >> >>> >> >>> Best wishes >> >>> Jindal >> >>> >> >>> ________________________________ >> >>> BHAGAT.AMIT.AB, Apr 10, 17:20: >> >>> >> >>> Name: BHAGAT.AMIT.AB | Email Id: BHAGAT.AMIT.[protected]@GMAIL.COM | Order >> Number: RCtkt[protected] | Message: Want to revert back the recharge as it >> recharged to wrong number | Issue Type: Others | Time:[protected]:20:11 | >> >>> >> >>> This email is a service from Paytm Care. >> >>> Message-Id:MS4NBH64_552921d6bfde2_16a03f80cd6cd[protected]_sprut ... Please do let me know in case further information needed.. I could be contacted at [protected]-Amit Thanks in advance for your kind consideration and favorable action. Best Regards, Amit

Please help me with this and return my paytm cash/refund to bank. I don't know what is happening and you are doing anything you want with no reasons. I have placed an order(Order #[protected] yesterday evening is cancelled automatically and then the refunded cash is gone. I don't understand below points: 1. Order cancelled automatically. 2. Instantly added the Paytm cash. 3. PAYTM CASH TRANSFERRED TO UNKNOWN NUMBER. Please resolve this concern asap else I need to take serious steps. Also I need a firm reason that if it is a technical glitche or something else. See the attached screenshot regarding the paytm cash. I have also emailed you this with no response. Gaurav

I ordered SDHC card .but they delivered microSDHC card.so i launched a complaint.And their reply is as follows "Achal, Apr 21, 18:28: Hi Mohibul, I am Achal and I am going to do my best to solve your problem. I would like to inform you that as of now we don't have the replacement/exchange policy .So kindly confirm us whether you want to return the product or hold the product. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Achal

Dear Team, I had booked HTC Mobile (desire 620G) online through Paytm on 9th April, 15 and received my order on 20th April, 15. The mobile which I received is a dead device and not getting started. When I visited HTC service centre in Malad- Mumbai, I was informed that this device was used once on 27th March, 15 and hence they cannot provide DOC certificate. I have written several mails about this issue to [protected]@paytm.com, but I am not getting a proper response. Now I want to cancel/replacement of my order on very very very urgent basis. I have no option to call and speak with paytm executives and even no one is bothered to call me. This was my first transaction with Paytm and I am facing very bad experience. Request you support to resolve it on priority without delay. Hope and expect someone to call me and do the needful. Mentioned below are my order details. Invoice date: 9th April, 15 10:40 hrs. Product: HTC Mobile- desire 620G. Order no:[protected]. EMEI/Serial no: [protected]. Item no:[protected]. Amount: Rs. 14800. Date of Purchase: 8/9th April 15. Shipment oreder Id:[protected] Regards Bipin Sharma Ph no: [protected]/[protected]

I ordered a product (Keyboard + Mouse) from PayTM which was found to be defective. A key of the keyboard was responding in an unusual way. So I requested for refund/replacement. They arranged a pickup, but the pickup boy refused to visit and take the product. And now PayTM has canceled the pickup stating that I have canceled the pickup. Here is the conversation which I had with PayTM customer care. ================================================== "[Paytm Care] Re: MPtkt - Help QueryInbox [protected]@paytm.com via zendesk.com Apr 5 to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Nishtha, Apr 5, 10:02: Hi Rahul, Thank you for placing Order # with Paytm. I am Nishtha and I am going to do my best to help you with your concern. I apologize for the inconvenience caused. We would be open to accepting returns within a period of 15 days from the date of delivery of the item. I would like to inform you that as of now we don't have the replacement/exchange policy instead of this we provide the order cancellation and refund policy. This is only in the case of damaged/ defective/ wrong products received. In such cases, please inform our customer care within 24 - 48 hours of product delivery. Also share a few photographs of the product and packaging, highlighting the issue with the product. Request you to please send some pictures of the product as well as packaging (inner/outer). We would also like to know: 1. If the packaging appeared to be tampered with when you received the product. 2. Was the packaging sealed or open? Once you send us these details we will co-ordinate with the concerned departments to help resolve this unfortunate incident. Look forward to hearing from you soon. If you have further queries please let us know. Happy to help, Nishtha Rahul, Apr 1, 17:16: Name: rahuldas790 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: Hi, The 'Left shift key' of the received keyboard is not working properly. whenever i press left shift key, the forward slash key(/) is also automatically getting pressed along with shift operation. please replace this keyboard with a new one. Thank you! | Issue Type: Damaged product received | Time:[protected]:16:42 | This email is a service from Paytm Care. Message-Id:KP5WQ8MV_5520baf8efb6_b07c3ffb186cd31c337095_sprutRahul Das Apr 5 to care Hello, I don't know how to show you the problem of this keyboard with photographs because the problem appears when i press the left shift key. It must be some internal problem or something else.I don't know how to type anything with this defective keyboard.a \ Anyway, i have send the photographs with the desktop screenshot also to show how it appears when i press the the left key. Apr 8 (13 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Charchika, Apr 8, 12:17: Hi Rahul, I am sorry for the inconvenience caused. Our Courier partner will pick up the item from your mentioned delivery address within the next 7 days. If for some reason we will not able to pick up the item from your location, you will get an email from us within the next 72 hours. Once the item has been picked up and reaches the merchant, We will initiate a refund to your Paytm wallet or bank account. Please keep in mind, the item you wish to return must only have been used for trial purposes and not worn, washed, ironed or tampered with in any way. Please include all original price tags, labels, packing and invoice along with it. You can also visit "Help Center” on the Paytm app for further details. If you have further queries please let me know. Here to help, Charchika" ========================================================== Its been 15 days and the problem has not been resolved. Please do look forward in resolving this issue soon. Below are the additional details you may need. Order No.: #[protected] Issue Ticket No.:[protected] Contact: [protected] email: [protected]@gmail.com

Order Number[protected] Email received from Paytm on 2nd April that order is delivered to you. I immediately wrote back mentioning I have not yet received the order. Since than every time new customer executive writes a mail asking for 48 to72 hrs to solve the issue. I even requested for refund but no positive response. Today again I got mail from Paytm saying delivery has been made on 2nd April and POD is attached. But, I have not received the delivery till now.

Dear Sir/Madam, My transaction has failed on 01 /04/2015, and (Rs 244/-) amount has reduce from my Credit Card, the transaction id. Is[protected], So, I requested you to refund my amount as soon as possible. Details:- ICICI Bank Branch – Ashok Nagar, Indore Account name- Kamlesh Kumar Jha A/C no.[protected] Credit card no- [protected] Kamlesh Kumar Jha Dy. Manager - Sales EAPL. Indore (MP) #[protected]

order no[protected] dtd 21 apr 2015 02.33 p m recharge of mobile [protected] for rs.164/- recharged from cell [protected] paytm wallet is debited Rs.164/- whereas mobile is not recharged [protected] [protected]@gmail.com krishnamoorthy n