PayTM Mobile Solutions Complaints & Reviews

hai, find the below conversation with paytm. i have given a cancel request but still they did not cancel and still pending with that. there was no response till now. awaiting for your kind reply. more than 72 hrs over. refund as early as possible. i have given cancel request 3 days before journey, still no refund was there. kindly no the needful regards, kenny On Tue, Apr 14, 2015 at 12:32 AM, <[protected]@paytm.com> wrote: Regarding your experience with Paytm Ticket #[protected]: RCtkt - Help Query Ashish, Apr 14, 00:32: Hi there, I’m Ashish, and I am going to do my best to solve your problem. I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better! I am working on your query. Unfortunately, it will take some more time: 72 hours. I will get back to you as soon as I possibly can. Thank you for your patience! Look forward to see you again at Paytm. Best wishes Ashish Ashish, Apr 13, 03:43: Hi there, I’m Ashish and I’m gonna do my best to solve this problem. I would like to inform you that I am currently coordinating with operator over this issue and operator might take upto 3 days to respond. Till then, we will appreciate your patience and assure you that we will get back to you within next 72 hours. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Ashish jenivini1, Apr 10, 16:52: Name: jenivini1 | Email Id: [protected]@gmail.com | Order Number: RCtkt[protected] | Message: dear sir, i could not find the option to cancel this ticket. kindly cancel this ticket at the earliest thanking you, kenny moses [protected] | Issue Type: Cancel my Order | Time:[protected]:52:28 | Hi jenivini1, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team jenivini1, Apr 9, 15:57: Name: jenivini1 | Email Id: [protected]@gmail.com | Order Number: RCtkt[protected] | Message: kindly cancel the order. cancel ticket was not displaying | Issue Type: Cancel my Order | Time:[protected]:57:55 |

Sir, I'm writing this email to draw your attention toward the poor customer care service provided by paytm. Here are the details of the entire incident happened during the last month : Product Ordered OEM Mi 20800 mAh Power Bank (Assorted) power bank - Order no.[protected] Ordered on 28 March 2015 Package Received Receiving Date : April 6, 2015 Product quality : Damaged product Received Return request initiated on Date : April 7, 2015 Return Request Accepted on Date : April 14, 2015 Return pick up done by gojavas on Date : April 15, 2015 Received Message from your side on April 20, 2015 shipment in transit and product didn't reached the warehouse even when the return pick up was done on April 15, 2015 . So, process of refunding could not be initiated from your side. mail on April 28, 2015 Received Message : your return request was cancelled. So, I hereby request you to take a deep look at the images attached with this mail and start the refunding process as soon as possible.

Worst experience !! Hello !! It has been nearly a month now, and still this . They deducted money from my bank account but not processed my recharge. I contacted the support team but my mail got no reply from them. They are cheaters and stole my ₹330. Ticket ID :[protected] . Also i gave a review on google play for which i got replied that i will get refund within 10 days but still i didn't got my refund. Please help me to get my refund fast !! Order Nos. :[protected],[protected],[protected],[protected],[protected],[protected]

The Amount to be Refunded is Rs 9300 and Not Rs.7420, It is been almost 30 Days and wat a shame for a Company like Paytm it is taking so much time and troubling so much to refund the money.If things are not made alright in next 2-3 days i will be loosing my patience and will start protesting in a different way. PLEASE TREAT THE MATTER AS MOST URGENT.MY CREDIT CARD PAYMENT is DUE on 1 MAY 2015 AND PLEASE RESOLVE make payment of Rs 9300 to HSBC Credit Card BEFORE 1 MAY 2015. THANK YOU Regards Mahesh Kumar M Mob : [protected]

i have 1189 rs on my paytm wallet. but this banance is automatically deduvted from my account. and transaction histry tells that this balance is send to monu robinson.i not know this person. paytm cash Txn ID 936E8AFF52D2CE3C AND COMMENT IS GIFT.pls refund this balance otherwise i will complaint through FIR on paytm. contact no. is [protected].

I have done the by mistake recharge of 720 RS on Other vc card number. fallowing are the details of that.i have done that recharge online 1) Correct VC card number [protected] 2)Wrong VC card number [protected] 3) oder number for that transfer is[protected] 4) Tranx no. 225B9F4C9B0CF394 contact Number :- [protected]

Dear Team, I have placed order no[protected] for cover case, otg cable, screen guard. Just i have receive packet towards my order. To open that i am surprised to see the cheap quality of products. It is not like that eve n on cover case SAMSUNG was not printed, It is shocking for me. When i have selected these items it is different and now received total cheap plastic material. it is not acceptable at all. I have also placed one order to paytm for Samsung Galaxy E7. God knows what will be going happened with my mobile. This is first consignment for me through Paytm. And ever body believe 1st impression is last impression. Please return this packet immediately and refund my money towards order no.[protected]. Regards Rahul Tomar [protected]

Dear Sir, kindly solve my problem urgently, my money not update my cash wallet, against (ORDER NO. [protected] Apr '15 1:44 pm) this date on debit money my account. so please urgent basis update cash my account or cash wallet, . Name -Deepak Sharma M-[protected] Email Id: [protected]@gmail.com

I bought ACE Grey Small Digital Weighing Scale from paytm.com with order ID:[protected] on 23rd March 2015. I received the item after a week in damaged condition. Immediately I raised a complaint in their customer care. They took the request and they closed the complaint on 31st March 2015 by saying the reason 'Customer voluntarily cancelled his/her reverse pickup'. They did not contacted me even single time, but they closed my complaint saying 'Customer voluntarily cancelled'. Again I complained, this time they time passed my time by sending thanks, apology mails. One day they asked me the damaged product pics, I sent them, but they did not take any action. After some days, I posted my complain on paytm facebook page, they again started the process by sending thanks, apologies mails, this time they again asked me to send the pics again, I sent them again. This time they responded saying 'return policy of that particular product has been over', i.e 30 days over. I approached paytm customer care, paytm customer grievance cell, paytm corporate office and Paytm facebook page through mails and postings. Nobody shown interest in solving my issue. They simply wasted 30 days, on last day they said 30 days are over, so return policy for the particular product is over. Looks like paytm is selling fake and damaged products through their site, and intensionally they are dragging the issues of the customer for testing customer patience. They will send only thaanks, apologies mails, but not shown interest on fixing the issues.

PAYTM CASHBACK PROBLEM Dear Sir, From PAYTM E-Commerce website I have online Recharge of Air Tel DTH by ORDER NO. [protected] Apr '15 11:21 am due to PAYTM offer us 50 Rs cashback on this item. As per Cashback Term, when Item was shippe we have received cashback into our PAYTM Wallet. Hope for co-operation. Thanks [protected]@gmail.com

I've received white papers instead of laptop in the laptop carton box. The invoice attached to the box shows weight of the carton box is 500gms but an idle the weight of the laptop is 3.1kg. This shows that the laptop is removed from the carton box and white papers is replaced before shipment. I already passed information to the paytm care team along with grievance officer. But no action is taken to solve the issue till date. It has been more than 30 days i.e., from 30.03.2015 to till date. My Order Number:[protected] Kindly solve the issue ASAP.

I had bought a pair of jeans from paytm. As mentioned on it, it should have been from Koutons or charlie, but what I received didn't look like that. Even the size was not as I had mentioned. the size label was corrected using blue pen. When I requested for return, I received a mail that they cannot pick up, I need to courier it. When I send the mail to care about why should I courier, they apologised and said they will pick up, but nothing happened. Till now I have not received any refund nor I return has been picked up. Only the adds are big, services are poor. Regards, Maulik Mehta

I ordered Red tape shoes from paytm and they delivered wrong product. I asked for reverse pick up and refund and the communication is endless. Putting it below so that everyone knows how they reply to customers. Dont ever use Paytm for shopping. Rajesh Naik <[protected]@gmail.com> 10:44 AM (10 minutes ago) to PayTM I dont believe the kind of replies I am getting from Paytm. It is really getting unpleasant with you guys. You are earning nothing but a frustrated and unhappy customer. rgds, Rajesh Naik. On Tue, Apr 28, 2015 at 7:14 PM, Rajesh Naik <[protected]@gmail.com> wrote: Hello, It is just 2 days and I did not receive any phone call neither did anyone from courier company turn up to my place. I received a message now that my request is cancelled. I am still suffering with this order with a long and unpleasant ordeal which is going on and on. Do I deserve this? Await your revert. Thank. Rajesh Naik. On Mon, Apr 27, 2015 at 1:49 PM, <[protected]@paytm.com> wrote: Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Jatin.1, Apr 27, 13:49: Hi There, I am Jatin and I am going to do my best to solve your problem. I apologize for the inconvenience caused to and for previous reverts too. I would like to inform you that at the time of reverse pickup you will be provided with a reverse pickup slip. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Jatin Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 27, 13:10: Hi Sandeep, Thanks. Do I need to take any proof of handing over the parcel to the delivery guy? rgds, Rajesh Naik. Sandeep, Apr 26, 20:55: Hi Rajesh, I am Sandeep and I am going to do my best to solve your problem. I'd like to inform you that the courier boy will come and pick the product from your door step within 2-3 working days. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sandeep Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 26, 19:36: Hi Shubh, I wish to repeat that I have given response to the same questions from PayTm on 21st April, mentioning all the details you ask as it is. You can scroll below for the details and you can clearly see the same.. rgds, Rajesh. Shubh, Apr 26, 16:10: Hi Rajesh, Thank you for placing the order #[protected] with Paytm. I am Shubh and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience. I have marked a return request on your order & within 3 to 5 working days, our courier partner will pick the product from your door step. In the meanwhile, we request you to share below mentioned details with us. 1. Was the packaging appearing to be tampered with when you received the product? 2. Was the packaging sealed or partially open? 3. Please share a few pictures of the outer and inner packing Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Shubh Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 26, 15:28: Hi there, I am really confused with the kind of replies given by Paytm customer care. Please leave this phone matter aside as I am back in India. I will be most grateful if you arrange for a reverse pick up now. Kind regards, Rajesh. Dipendra, Apr 24, 00:05: Hi Rajesh, I am going to do my best to help you. I understand that you would like to change your registered mobile number. Please follow the simple steps listed below: • Tap on the cart icon on the top right and go to ‘Settings’. • Edit your mobile number and tap on the ‘Save’ option on the top right • You will receive a verification code on the new mobile number. Please key in the verification code to complete the process. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Dipendra Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 23, 20:34: Hi Pradeep, I think you have not read my e-mail clearly. I only wanted to give alternate number to contact in case my phone is not reachable for your courier partner. Hope this is clear and you will pass my contact detail landline to the courier guy to check for directions to my place in case. Kind regards, Rajesh Naik. Pradeep, Apr 22, 20:58: Hi Rajesh, I am Pradeep and I am going to do my best to solve your problem. I would like that item will be picked with in 3-5 working days from your door step. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Pradeep Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 22, 17:12: Thank you Suneel, I appreciate that. In addition, I will share my home land line number, in case my phone is not reachable because I am travelling out of country. For the courier partner, you could in case required, share my home phone number as XXXX-XXXXXX. Thank you. Kind regards, Rajesh Naik. Suneel, Apr 21, 23:34: Hi there, Thank you for placing the order #[protected] with Paytm. I am Suneel and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience, & within 3 to 5 working days, our courier partner will pick the product from your door step. Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Suneel Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 21, 22:54: Hello Rahil, I appreciate your response and taking note of my ordeal. Regarding your questions, please see my response as below. 1. Was the packaging appearing to be tampered with when you received the product? It was intact packaging and was not tampered with. 2. Was the packaging sealed or partially open? It was sealed package. 3. Please share a few pictures of the outer and inner packing. I have not taken pictures and am travelling out of town for now. However I have informed my family members to keep it as it is and ready for reverse pick up. But I can mention that the box is kept as it is with the product and I haven't used it at all because it is a wrong product. In addition I like to add that after your message, I have received one more e-mail, which mentions I must courier the box to a Bangalore address. Please could you confirm the reverse pick up arrangement? Thank you. Kind regards, Rajesh Naik. Rahil, Apr 21, 14:18: Hi Rajesh, Thank you for placing the order #[protected] with Paytm. I am Rahil and I’d like to apologize for the inconvenience caused this is to request you to kindly ignore the previous response. We value your relationship with us and we are sorry that you had to go through this experience. I have marked a return request on your order & within 3 to 5 working days, our courier partner will pick the product from your door step. In the meanwhile, we request you to share below mentioned details with us. 1. Was the packaging appearing to be tampered with when you received the product? 2. Was the packaging sealed or partially open? 3. Please share a few pictures of the outer and inner packing Once the product returns to us, we will go ahead & refund your full amount into your wallet/account. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Rahil Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 21, 12:02: Hi Nitin, Thank you for the response finally. However the resolution you mentioned is not acceptable. Why should I courier the consignment when it is not at all my fault? Can you be kind and ask the seller to arrange for a reverse pick up for the delivery? I dont understand the logic behind your solution because it is not at all my fault. I have trusted PayTm and ordered the shoes and PayTm sent me the wrong item. You cannot ask me to waste time and go to a courier office to despatch the parcel. This kind of experience is really agonizing and I just cannot trust Paytm for ordering anything at all. You must ask the seller or rather PayTm should arrange for a reverse pick up by arranging the courier and its charges. Await your positive response. Regards, Rajesh Naik. NitinBishnoi, Apr 20, 09:06: Hi Rajesh, Thank you for placing the order #[protected] with Paytm. I am Nitin Bishnoi and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience. I understand that you would like to return your Red Tape Black Formal Shoes due to some issue with the product. We would request you to courier it back to the merchant at the address as mentioned on the shipment. Please mention Paytm order id on courier slip/packing of product. Please include all price tags, labels, original packing and invoice along with the item. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way. We want to suggest you about the preferred courier services in-order to get faster refund as mentioned below. - 1-Blue Dart Express Limited 2-DTDC Courier and Cargo limited 3-First Flight Courier Limited 4-FedEx India 5-The Professional Courier Network Limited 6-TrackOn 7-On Dot Couriers & Cargo Ltd 8-Overnite Express Limited In the meanwhile, we request you to share below mentioned details with us. 1. Was the packaging appearing to be tampered with when you received the product? 2. Was the packaging sealed or partially open? 3. Please share a few pictures of the outer and inner packing Once the product reaches the merchant, amount will be refunded to your Paytm account along with courier charges (upto Rs.200) as Paytm Cash. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, NitinBishnoi Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." rajeshnaik21, Apr 18, 18:08: Hello, I am yet to hear from you on this. Regards, Rajesh. rajeshnaik21, Apr 15, 15:12: Name: rajeshnaik21 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: Hello, I have ordered Red tape shoes without laces on your website vide this order No.[protected], however today I received the shoes with laces which is not what I want. Kindly take the product back and refund my money if you do not have the product in stock. This is highly unfair way of service delivery. | Issue Type: Others | Time:[protected]:12:28 |

Dear, Sir/Mam.My paytm account is temporarily blocked for login I have 2000 rupees in my wallet please unblock my account as soon as possibleI have mailed many times on care @ paytm.com but no reply comes from their side my registered e-mail id is [protected]@gmail.com my mobile number is[protected] please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible please unblock my account as soon as possible

Hi, I order a Item from paytm on 8th Apr (Koutons Combo Of 2 Fit Denim Jeans With Power Bank (Size-34) with order no[protected], but within 5 minutes i cancelled it. still they dispatch it in my office. and then again raise a return request. after so many mails their executive come to me take order return on 15th Apr. And they said me that within 7 days (maximum time limit) you will refund in your wallet.. Today it has been 28th Apr but still i haven't received my money back. i have sent them reverse silp but their customer service just doing copy paste same text again & again.. its worst even experience.. please look into this... rgds VK..[protected]

, सेवा में, श्रीमान जी प्रबन्धक महोदय, श्रीमान जी प्रार्थना है कि मुझ प्रार्थी द्वारा paytm के माध्यम से paytm id [protected] से वोडाफ़ोन 3g पेक का रिचार्ज दिनांक 28 अप्रेल समय 1 :34 मिनट पर किया गया जिसका order नंबर[protected] है जो मेरे द्वारा नंबर गलत टाइप होने कारण 248 रूपये का रिचार्ज [protected] पर हो गया क्र्पया कर मेरा वोडाफोन का सही नंबर [protected] पर भेजने या रिफ़ंड करने की क्र्पा करें ।

This is Sunil Kumar Singh and my registered number is [protected] with E-mail ID "[protected]@gmail.com" My Rs. 200 Paytm money has been deduced yesterday morning i.e on 27th of April...yesterday morning i was having Rs. 200 Paytm money in my wallet then i added Rs. 79 from my another Paytm account to make it 279 but when i saw my balance it was only Rs. 79...So please let me know where is my Rs. 200 from Paytm wallet...???? i need that Rs. 200 back in my account.

I added 5000/- to my paytm account with id [protected]. Now my account balance is 0. Total balance was 5312/-. I did not transfer from my wallet to any other account. I received a message for balance transfer to numbers "[protected]" and "[protected]". I dont even know who these numbers are? Below are the transactions from my paytm account. I sent all the details to paytm care but no response as of now today[protected] Hi There! You have sent Rs.1500.0 to your friend [protected] 's Paytm wallet ID: [protected] . For future reference, your transaction id is 094381DE91FCE996 . Hi There! You have sent Rs.1500.0 to your friend Anjali Singh 's Paytm wallet ID: [protected]@yahoo.com . For future reference, your transaction id is D31EA42AB7E92FAD . Hi There! You have sent Rs.1500.0 to your friend [protected] 's Paytm wallet ID: [protected] . For future reference, your transaction id is C0B22EEDB634E520 . Hi There! You have sent Rs.812.0 to your friend [protected] 's Paytm wallet ID: [protected] . For future reference, your transaction id is 3CF13562D5352C4B .

I ordered Sony 2TB Hard Disk from paytm on 22nd April 2015, but after some day they delivered me different product, i.e. WD 1TB Hard Disk. I paid Rs 7720, bur received product of Rs 3000. I complained for the same just 5 min after getting delivery through mail (because they don`t have call service), so they managed reverse pickup but till now they haven't solved my problem. Even today the Ecom Ex courier guy refused to take reverse pickup. Kindly solve my issue. Paytm Order ID:[protected]

Dear Sir, i was recharge to paytm but recharge failed than refund my account shortly My Name : KAMAL TIRTHANI Mo Number : [protected] opreter: Airtel Recharge Amount: 239 BANK Transaction id: [protected] REFRENCE No: IG00XZOSS4 and i give you a advice kindly change paytm toll free number this number is not work and From my point of view, the company is fraud Thank's & Recharge