PayTM Mobile Solutions Complaints & Reviews

Hello Mr Hitesh, Ahshan, Akash & Shivani Thank you for the reply Regarding your Questions about the package 1. Was the packaging appearing to be tampered with when you received the product? I have received the package in a very very bad condition and this is the first time which i had received from any of the online suppliers and this is done by only PayTM ( I have attached the picture of the package ) 2. Was the packaging sealed or partially open? Regarding the opening it is been not opened i think because the cover is given is PayTM cover only so i imagined that it is not being opened 3. Please share a few pictures of the outer and inner packing I have already shared all the pictures in my previous mails DEAR PAYTM TEAM EACH TIME NEW PERSON IS WRITING REPLY AND ASKING THE SAME QUESTION AGAIN AND AGAIN AND WHY SHOULD YOU REFER THE PREVIOUS MAILS THIS IS GIVING IRRITATION TO ME ALSO PLEASE SEE MY ORDER I HAVE ORDERED BLACK COLOUR NIKON CAMERA AND THE PERSON SENT ME THE GRAY COLOUR AND THE BATTERY IS ALSO NOT THERE IN THE PACKAGE YOU PEOPLE DON'T CHECKING THE SALES PACKAGE DETAILS WHILE GIVING COURIER AND DUE TO THIS WE ARE SUFFERING THE PROBLEMS ALSO I HAVE TOLD YOU THE IMPORTANCE OF THE RECEIVING THE DSLR CAMERA TO ATTEND FUNCTION PLEASE TELL ME HOW MANY DAYS MORE IT REQUIRES IF IT IS NOT BY 19TH APRIL 15 THEN IT WILL BE USELESS PLEASE INFORM ME WHETHER I CAN BUY THE NEW PRODUCT FROM THE NEW WEBSITES LIKE AMAZON AND FLIPKART PLEASE TELL ME IMMEDIATELY

My Id is shamsad.[protected]@rediffmail.com I am Bill Payment of Best Electricity Mumbai Consumer no[protected] in Rs 1130. But Electricity Company said Not Received Any Amount in PAYTM SO pls Refund my amount or paid my electricity bill urgently pls call this no [protected]

Iam Just Ordering A Axe Signature Spre In Patm Walley In 13April And Delivery was Axe Spre Was 15April & And Was Cancelled The Axe Spre But In Case The Wallet Money Didnt Refund So Plzzz Try to Get Fast Refund Refund my Money As Soon as Possible And Conrinue Shopping By Patm My Number is [protected] & Kindly Information You Kar Check My Detail But My Wallet Money Refund As Soon as Possible...

There is an option on paytm to transfer money to friends and i did the same thing and transferred 1000 rs to my friend on 1st april. still it is showing the status as pending so they have taken the money from my account and they havent send the money to my friend. i sent the mail to paytm care then also they are not doing anything.

Sir, my order id #[protected] of rice cooker from paytm . The product has the defect, and I had mail thrice but they are not replying to the mail and not collecting it also sir please do something, the product was of 1475 that value for me m a student.

Sir, I have used LOVE14 promo code for Rs 500 transaction on PAYTM portal on 12 feb 15 (Paytm Cash Transaction No : 293BA58AE5EC9A00) and it was shown that Rs 70 will be credited as cash back in 1 hour. However, the same was not credited. Thereafter, I wrote a email to Paytm (email id: [protected]@paytm.com) and received the reply on 13 Feb 15 (As stated below). Also, the same code validity was till 14 Feb 15, but it was being shown as expired prior to use two more attempts left. (Issue Type: | Time:[protected]:13:27 | [protected]@gmail.com | Order Number: RCtkt[protected]. Reply from Paytm zendesk.admin, Feb 13, 19:00: Hi there, Sorry for the inconvenience caused. Please note that cash back was not credited due to some technical issues. It will be credited within 24 to 48 hours. In case it's not credited, please get back to us at [protected]@paytm.com. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Team Paytm

Dear Sir / Madam, not yet i haven't receive this product... ORDER NO. [protected] Apr '15 11:28 pm Mahavir Induction Base Pressure Cooker And Non Stick Induction Dosa Tawa Combo Pack Qty: 1 | Sold By: Mahavir Rs 1499 ITEM PACKED AND AWAITING DISPATCHCMB40Promo Code CMB40 applied successfully. Cash back of Rs 600 will be added to your Paytm Wallet within 24 hours of item being shipped Order Accepted Shipped Delivered Your item is now ready to be shipped+ SubtotalRs 1499 Shipping ChargesFREE Order TotalRs 1499 PAYMENT DETAILS Payment of Rs. 1499 is received by Paytm ! Paytm Cash Transaction No 36B4B1DCF064C816Rs 560 DC Transaction No [protected]Rs 939 PROMOCODE CMB40 DELIVERY ADDRESS B BHABU KUMUTHA, NO 95 SAANTORE STEET, THIRUPORUR Kanchipuram, Tamilnadu, 603110, India In case of any queries and clarification Regards, Athilakshmi

Dear sir, I have order Samsung power bank and paid 399/- through kotak bank online. i was also offered 30% cash back on this order. my order is expected to deliver by 16.april.2015 but till today i have ot received any information. my order number is[protected]. may i know when i can expect my order deliver, are you bound to your genuine services, compared to other services, i have expericened very worst show from you.

Hi This Is Anurag. I booked bus tickets (Order no:[protected] from Chennai to Bangalore dated 10th April 2015. I got a call from Bus Service that the bus has been cancelled. When I dropped a complain asking for the full refund, I got a response from some Jaypal on 7th April 2015 saying that they are checking with the Bus operators and they will be intimating us within 72 hours. Its already 15th April 2015, still havent got any response from Paytm neither have got the refund.

Hi paytm, my order id is[protected] dated 11th April 2015 12.55 pm which is i cancelled bus ticket.I Send 7 times mails regarding my refund money to [protected]@paytm.com but i didnt get single mail from your side.Its really feel very sad bcoz such big company never respond for concern mail.Still my problem is not Resolved and now i cant check my money where it is.It is not in bank account neither in paytm wallet.Where is my money i am afraid you guys r very careless and not trustworthy.So i request you please look into this matter and refund my money as early possible.otherwise i will escalate it to high level.I m looking forward for your reply.

Sir im Avdhesh Singh i am working in Border security force and i booked some items from your paytm side when i booked order your side is show some promo cash back offer like style45. i booked total three items in your side but paytm is not refund any cash back details of 1. order no.[protected] janasya red promo code style45 cash back 270. 2 order no.[protected] fabdeals combo of 2 sharee promo code style45 cash back 445.and order no.[protected] janasya blue promo code style45 cash back 270. sir i lodge lots of time complaints in your side [protected]@paytm but you are not responding my complaint ticket no is[protected],[protected],[protected],[protected],[protected]. I worning you last time my total cash back 270+270+445=985 is refunded to my paytm vallats otherwise i go to court/consumer court against paytm frode. thanks

Dear sir /mam, From last few days writing you got no. Refund from your side so pls process urgently 1 order no[protected] pending (u 2 order no.82423895 pending ( momomomobmomomomobi Pls process & refund these money on urgent basis very unsatisfied with your survive so pls get back to me and pls send your any number to contact you

I aditya malik has purchased a new handset galaxy E-7 with EMI no. 358185/06/112376/3 white color and was told to get rs 500 as paytm amt evry month for 6 months, but its been more than 20 days and havent recieved any amount yet under the scheme. My email id is [protected]@gmail.com and phone number is [protected]

My order no is[protected] i have already paid money first but my product is not delivered. It has been 10 days...What are you doing...I have complained in your forum so many times nobody are responding...WT[censored] When will be my product will be delivered...

i have purchae of items from paytm which order no is.[protected] dt.09.04.15 i recived that items but there was a problems in size so i want to return to paytm but yet i have not received any process how to return items to paytm so please give sollution...

1. The tampered and broken it was looking very old packaging, there was no seal presents on the Sony they sold me the duplicate product. 2. the above product is claiming 10000 mAH power supply but its not working only, even the 2000mAH bettry cant be charge by this product. 3. No reply from customer care team after giving complaint 2 times (Ref. No. (Your ticket no is[protected] on 06.04.15 and[protected] on 10.04.15). i have received the product on 4th evening and immidiately registered the comlaint. 4. No one picks the call on customer call.there is no direct calling option to cc executive. its causing the mental harassment to the customers 5. The product is false and its cheating from the seller so, we cant accept that at any cost

Dear Sir, My name is Kush Verma. My email Id is : verma.[protected]@gmail.com Since last many days I have been receiving numerous emails from Paytm which states that somebody is using my email ID for his /her profile over Paytm. Due to this reason, I am also not able to register myself there. I have already sent numerous emails to Paytm care but I have not got any resolution done. I have only received one email saying that the issue has been resolved, but I still am receiving numerous emails as of today as well. Some time the number is so high, like >9 every day. I have also send an email to Paytm today but have not received any response till now. I am not able to contact them as there is no customer care number available for the complains. I tried one number[protected] but still not able to talk about this issue with anybody. I am very much fed up by this. I dont know about the one who is using this profile so much that everyday I am getting these kind of emails. Regards, Kush Verma

i purchase shoes online order no.[protected] order delivery to late 16-mar-2015, product is defected to customer care no.many time not connect than write a mail i tiket no genrate and defected product returned 24-mar-2015, company promised 3-10 days after pick-up defected product but NO REFUND received this day. more mail & call ashoka care but no resolution this issue .company promised mails many time your bal transffered 1st promised : Shubhankar, Mar 26, 04:51: Hi Parvez, Thank you for placing Order # <[protected]> with Paytm. I am Shubhankar, and I am sorry for the inconvenience caused. Our Courier partner will pick up the item from your mentioned delivery address within the next 7 days. If for some reason we will not able to pick up the item from your location, you will get an email from us within the next 72 hours. Once the item has been picked up, reaches the merchant and passes the quality check, we will initiate a refund to your Paytm or bank account. Please keep in mind, the item you wish to return must only have been used for trial purposes and not worn, washed, ironed or tampered with in any way. Please include all original price tags, labels, packing and invoice along with it. You can also visit "Help Center” on the Paytm app for further details. If you have further queries please let me know. Here to help, Shubhankar 2 nd promised : Order#[protected] Friday, March 06, 2015 00:19:56 We have started processing your request and will get in touch with you shortly with updates. Please share product images, brand packing and outer packing for the above return requested items(s) at the below mentioned email with the following Subject: RETURN_REQUEST_[protected]. 3 rd promised : Debojit, Apr 4, 03:35: Hi Parvez, Thank you for placing Order # <[protected]> with Paytm. I am Debojit and I’m going to be helping you today. The amount has been refunded to your Paytm Wallet. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please note that if cash back has already been credited to your Paytm Wallet, the refund will be done after deduction of cash back amount. If you have further queries please let us know. Happy to help, Debojit Disclaimer:- 4 th promised : Debojit, Apr 8, 03:39: Hi Parvez, I am Debojit and I am going to do my best to solve your problem. As per our records, the amount has been refunded to your wallet you have transferred the same to your bank. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Debojit

Still my problem not resolved and now i can't check my money where it is..it is not in my bank account nither in paytm wallet..Where my money has gone i am afraid you guys are careless and cheters too.Still my bill payment not happend.Kindly check and give me response earlier am forwarding this mail with previous conversation.Look and help either i will escalate it to high to high level.Or transfer my money in my bank account immidietly.Details are as below. Thank you in advance. Name-Deepak Kumar Singh Account No[protected] IFSC Code-ICIC0000322 Contact Numbers-[protected], [protected] Address-D3/347 Gali No-6 3rd Pusta Sonia Vihar Delhi-110094. | Issue Type: Recharge is Failed | Time:[protected]:47:16 Ticket #[protected]| Screenshot Attahched.

IHAVE RECHARGED MY AIRTEL MOBIL FOR Rs299 ON 8TH APRIL. PAYTM SENT A MSG SAYING RECHARGE SUCESSFUL. BUT AIRTEL DIDNOT SEND ANY MSG REGARDING RECHARGE. I COMPLAINED TO PAYTM THEY HAVE GIVEN ME TOKEN NO.[protected]. BUT NOT RESOLVED TILL DATE AND PAY TM IS NOT RESPONDING TO ANY MAILS. Dear Care Team, My ticket no is[protected]: Recharge is still pending, how long it will take for you to recharge. It is more than a week now. I con't wait any further. complete the recharge immidiately or refund the money immidiately. KINDLY NOT YOUR RESPONSE TO MY PROBLEM IS VERY BAD SO FOR, HENCE I AM TAKIND IT TO NEXT LEVEL. Hope it will be resolved now. Regards GMReddy [protected] Dear Care Team, My ticket no is[protected]: Recharge is still pending, how long it will take for you to recharge. It is more than a week now. I con't wait any further. complete the recharge immidiately or refund the money immidiately. KINDLY NOT YOUR RESPONSE TO MY PROBLEM IS VERY BAD SO FOR, HENCE I AM TAKIND IT TO NEXT LEVEL. Hope it will be resolved now. Regards GMReddy [protected] Dear Care Team, My Dear Care Team, My ticket no is[protected]: Recharge is still pending, how long it will take for you to recharge. It is more than a week now. I con't wait any further. complete the recharge immidiately or refund the money immidiately. KINDLY NOT YOUR RESPONSE TO MY PROBLEM IS VERY BAD SO FOR, HENCE I AM TAKIND IT TO NEXT LEVEL. Hope it will be resolved now. Regards GMReddy [protected]: Recharge is still pending, how long it will take for you to recharge. It is more than a week now. I con't wait any further. complete the recharge immidiately or refund the money immidiately. KINDLY NOT YOUR RESPONSE TO MY PROBLEM IS VERY BAD SO FOR, HENCE I AM TAKIND IT TO NEXT LEVEL. Hope it will be resolved now. Regards GMReddy [protected]