PayTM Mobile Solutions Complaints & Reviews

Dear Sir, My name is Kush Verma. My email Id is : verma.[protected]@gmail.com Since last many days I have been receiving numerous emails from Paytm which states that somebody is using my email ID for his /her profile over Paytm. Due to this reason, I am also not able to register myself there. I have already sent numerous emails to Paytm care but I have not got any resolution done. I have only received one email saying that the issue has been resolved, but I still am receiving numerous emails as of today as well. Some time the number is so high, like >9 every day. I have also send an email to Paytm today but have not received any response till now. I am not able to contact them as there is no customer care number available for the complains. I tried one number[protected] but still not able to talk about this issue with anybody. I am very much fed up by this. I dont know about the one who is using this profile so much that everyday I am getting these kind of emails. Regards, Kush Verma

i purchase shoes online order no.[protected] order delivery to late 16-mar-2015, product is defected to customer care no.many time not connect than write a mail i tiket no genrate and defected product returned 24-mar-2015, company promised 3-10 days after pick-up defected product but NO REFUND received this day. more mail & call ashoka care but no resolution this issue .company promised mails many time your bal transffered 1st promised : Shubhankar, Mar 26, 04:51: Hi Parvez, Thank you for placing Order # <[protected]> with Paytm. I am Shubhankar, and I am sorry for the inconvenience caused. Our Courier partner will pick up the item from your mentioned delivery address within the next 7 days. If for some reason we will not able to pick up the item from your location, you will get an email from us within the next 72 hours. Once the item has been picked up, reaches the merchant and passes the quality check, we will initiate a refund to your Paytm or bank account. Please keep in mind, the item you wish to return must only have been used for trial purposes and not worn, washed, ironed or tampered with in any way. Please include all original price tags, labels, packing and invoice along with it. You can also visit "Help Center” on the Paytm app for further details. If you have further queries please let me know. Here to help, Shubhankar 2 nd promised : Order#[protected] Friday, March 06, 2015 00:19:56 We have started processing your request and will get in touch with you shortly with updates. Please share product images, brand packing and outer packing for the above return requested items(s) at the below mentioned email with the following Subject: RETURN_REQUEST_[protected]. 3 rd promised : Debojit, Apr 4, 03:35: Hi Parvez, Thank you for placing Order # <[protected]> with Paytm. I am Debojit and I’m going to be helping you today. The amount has been refunded to your Paytm Wallet. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please note that if cash back has already been credited to your Paytm Wallet, the refund will be done after deduction of cash back amount. If you have further queries please let us know. Happy to help, Debojit Disclaimer:- 4 th promised : Debojit, Apr 8, 03:39: Hi Parvez, I am Debojit and I am going to do my best to solve your problem. As per our records, the amount has been refunded to your wallet you have transferred the same to your bank. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Debojit

Still my problem not resolved and now i can't check my money where it is..it is not in my bank account nither in paytm wallet..Where my money has gone i am afraid you guys are careless and cheters too.Still my bill payment not happend.Kindly check and give me response earlier am forwarding this mail with previous conversation.Look and help either i will escalate it to high to high level.Or transfer my money in my bank account immidietly.Details are as below. Thank you in advance. Name-Deepak Kumar Singh Account No[protected] IFSC Code-ICIC0000322 Contact Numbers-[protected], [protected] Address-D3/347 Gali No-6 3rd Pusta Sonia Vihar Delhi-110094. | Issue Type: Recharge is Failed | Time:[protected]:47:16 Ticket #[protected]| Screenshot Attahched.

IHAVE RECHARGED MY AIRTEL MOBIL FOR Rs299 ON 8TH APRIL. PAYTM SENT A MSG SAYING RECHARGE SUCESSFUL. BUT AIRTEL DIDNOT SEND ANY MSG REGARDING RECHARGE. I COMPLAINED TO PAYTM THEY HAVE GIVEN ME TOKEN NO.[protected]. BUT NOT RESOLVED TILL DATE AND PAY TM IS NOT RESPONDING TO ANY MAILS. Dear Care Team, My ticket no is[protected]: Recharge is still pending, how long it will take for you to recharge. It is more than a week now. I con't wait any further. complete the recharge immidiately or refund the money immidiately. KINDLY NOT YOUR RESPONSE TO MY PROBLEM IS VERY BAD SO FOR, HENCE I AM TAKIND IT TO NEXT LEVEL. Hope it will be resolved now. Regards GMReddy [protected] Dear Care Team, My ticket no is[protected]: Recharge is still pending, how long it will take for you to recharge. It is more than a week now. I con't wait any further. complete the recharge immidiately or refund the money immidiately. KINDLY NOT YOUR RESPONSE TO MY PROBLEM IS VERY BAD SO FOR, HENCE I AM TAKIND IT TO NEXT LEVEL. Hope it will be resolved now. Regards GMReddy [protected] Dear Care Team, My Dear Care Team, My ticket no is[protected]: Recharge is still pending, how long it will take for you to recharge. It is more than a week now. I con't wait any further. complete the recharge immidiately or refund the money immidiately. KINDLY NOT YOUR RESPONSE TO MY PROBLEM IS VERY BAD SO FOR, HENCE I AM TAKIND IT TO NEXT LEVEL. Hope it will be resolved now. Regards GMReddy [protected]: Recharge is still pending, how long it will take for you to recharge. It is more than a week now. I con't wait any further. complete the recharge immidiately or refund the money immidiately. KINDLY NOT YOUR RESPONSE TO MY PROBLEM IS VERY BAD SO FOR, HENCE I AM TAKIND IT TO NEXT LEVEL. Hope it will be resolved now. Regards GMReddy [protected]

I have purchased Samsung Galaxy E5 smart phone on 29-Mar-15 from Delhi. As per Paytm offer available, I have created Paytm login. Activation of Paytm- Mobile [protected] is not done and money is not transferred to my wallet, as per Paytm Offer. I have registered complaint to customer care and ticket no. is[protected]. I am regularly trying to connect Paytm customer care but no response is received. I am still looking for resolution of my ticket. Thanks!! Vandana Jain

Hi, My Order ID "Bus Ticket (OADQ4M) from Amritsar to Chandigarh on[protected] Qty: 1 | Sold By: PAYTMBUS" We have so many time opened complaint ticket regarding above order but Paytm does not reply any query. Bus was cancelled at a time without any intimation . We were in trouble that time. We have also submitted the request for cancellation but did not got any update from Paytm Team. Even daily I have sent mail to all LEVEL as mentioned below but no response from Paytm. ================================================================ Level 1: You can write to us at [protected]@paytm.com You can go to Paytm.com/help and click Contact Us to submit your query along with the Order ID You can also call us on[protected] Level 2: 
Write to: 
Grievance Officer 
One97 Communications Ltd.
 B121, Sector 5
, Noida – 201301
 [protected]@paytm.com =============================================================== Please find the attachments for mail communication with Paytm. We didn't got any update from Paytm.

Hi, I have placed one order ORDER NO.[protected] WD My Passport Ultra (WDBZFP0010BBK-NESN) 1 TB Portable External Hard Drive (Black) worth Rs4608. The time i ordered the hard disk there was an ongoing scheme of Rs1000 cashback on harddisk. Even though on paytym the hard disk was 600Rs costlier than other ecommerce site, i purchased from paytym. It was mentioned that it will take around 24hrs post delivery of product to reflect cashback. Its been 4days now but i have not received any amount in my paytym wallet. I have even dropped a mail on paytym support but still no response been made. There is no customer care number where one can call and assist. Even on toll free number, you can just record your complain. Now don't know where to ask. Regards Mohit

Hi Team, I was recharge 179 Rs. mobile : [protected] on 7th April. amount deducted from account but still I am not received any balance on my mobile number. I am very feed up from your service and also your customer care. I will lots of call on your customer care number[protected] but all time line busy. Time Period : Since 7th April to 14th April didn't received balance on my moblie number.

Hi Team, Please help me; yesterday somebody recharged on your site with my card details. I don't know how can he/she got my card details. Please check below transaction. 622xx6865/pos[protected] at pay tm txn#[protected] rs Please stop and revert this transaction if you can. I want to know the details of that person who did it. Please revert me on the same asap. Awaiting your reply. Thanks in advance!!! Regadrs Amit Sharma [protected]

my wallet money was 1150 ... today when i logged into my account i found that rs 1150 were transferred to an account named as Ahdj with comment djdb having text id no -ID7E31E9BCO7AB9692 on 14/04/2014 at 6:15 pm i want to know the mobile no of transferred account pls help

I had ordered skullcandy S2IKZZ-058 Rasta earphone order no.[protected] but I got different than I ordered, so I mailed them at [protected]@paytm.com they left me with just a ticket no.[protected] and didn't took any action.I tried to call them but all I found was wasting my Money .I have attached the photos of my ordered product and the product I got delivered .Please take the proper action against my complaint.

I had purchased a product (hard disk) from Paytm Order no - #[protected] . But by mistake i have entered wrong shipping address & for changing it i had sent an mail to paytm customer care . Next day, a call on registered mobile no came & he told me that he is paytm customer care & this call is in response to mail for correcting shipping address . He then asked me for paytm id & password for changing shipping address, I gave him the details and told us to wait for 2 hours for correction . After 5 min I received a message that your order has been cancelled and money is refunded in paytm wallet account then i tried to open my account but password doesnt match . He had transferred the whole amount of Rs 4580 to his account ..Few digits of his ATM are saved in my id when i changed password & opened my paytm account .I have his recording saved in my mobile which i can send u for future proof. Mobile NO. from which phone came of hacker (customer care agent) - [protected] Hacker (customer care agent ) paytm walle id - [protected]@gmail.com Debit card of Hacker - SBI VISA DEBIT CARD ( 4726 42XX XXXX 1054) The Mob number registered in hackers atm last four digit - 4283 These two transaction he(hacker) had done - ... Hi There! You have sent Rs.580.0 to your friend Sabyasachi Pradhan 's Paytm wallet ID:[protected]@gmail.com (mailto:+[protected]@gmail.com). For future reference, your transaction id is 2F2D3B9CC3A3888E . ... Hi There! You have sent Rs.4000.0 to your friend Sabyasachi Pradhan 's Paytm wallet ID:[protected]@gmail.com (mailto:+[protected]@gmail.com). For future reference, your transaction id is 520A57F129A540A7 .

Paytm ORDER NO.:[protected] I have ordered product on 6 APR 2015. Paytm didnt shipped the product till yet, 8 days passed. I am continuously mailing them to know product status but no proper reply from them. Just says wait another 48-72 hours every time. I have called them 3-4 times on their helpline [protected] but the phone line just says please wait you are in queue. 3-4 times each time i have waited 25-30 minutes but no answer from them. then complained 15 times to them through mail, i have their ticket numbers for each complaint.No answers for the complaint. I told them to cancel the product and refund my money if they cant arrange the product. For this they said they cant cancel the product. So i am totally helpless.

Paytm.com has the worst customer service. They are not trustworthy. A few days back I ordered some items. The seller sent me wrong item and contacted their customer care. Then I got a reply from a customer representative stating to send him the picture of the item and the package that I received. And asking if the package was intact. So, in my reply I told him the packing was in good condition and sent him the snaps. Since, then I got no response from the customer representative. I have even sent 3 reminder emails but no response and it has been a week I have been waiting for their response. Paytm.com is not trustworthy.

Hi, I don't know what Paytm is upto. I have placed an order[protected]. I have paid Rs.18, 000/- the amount have been deducted from my account and I have even confirmed with the bank. they are telling that the transaction is very much valid. I sent around 8 mails and this is my 9th mail. I got 3 wonderful mails. One gut told that my mobile will be delivered in 1-2 days. Another guy told it will be delivered in 3-4 days. One more guy told payment is not at all done. I have no words to say after those 3 mails. Funny thing is same guy has told that it will be delivered with in 3-4 days first and again he sent a mail saying payment has not done. You can see those replies below. 1. Nitin1, Apr 14, 20:09: Hi there, Thank you for placing Order #[protected] with Paytm. I am Nitin and I’m going to be helping you today. Your item will be shipped within 3 to 4 days. Once it has been dispatched, you will receive a confirmation email and or SMS. If you have further queries please let us know. Happy to help, Nitin 2. Harsh, Apr 14, 20:53: Hi Deep, Thank you for placing Order # <[protected]> with Paytm. I am Harsh and I’m going to be helping you today. Your item will be shipped within 1-2 days. Once it has been dispatched, you will receive a confirmation email and or SMS. If you have further queries please let us know. Happy to help, Harsh 3. Nitin1, Apr 14, 22:38: Hi there, Thank you for trying to placing order with Paytm. I am Nitin and I’m going to be helping you today. I have checked and from what I see, your order could not be processed as we have not received the amount from your bank. Don’t worry though, from what we have observed, if amount has been deducted, your bank automatically refunds the amount back to your account. It may take anywhere between 3 to 10 working days for the amount to reflect in your account as the timeline varies from bank to bank. In case it has been more than 10 days I request you to check your statement and get in touch with your bank. If you have further queries please let us know. Happy to help, Nitin I am controlling my self to not to use unparliamentary language. As a customer support you may not be understanding the customers pain. Rs.18, 000 is not a small money for a middle class person. I need to talk with at least one of the guys of Paytm. What kind of site are you guys running???? Please be professional with what you do.

I order Seagate Expansion (S TBX[protected] TB Portable External Hard Drive (Black) by ORDER NO.[protected] on 31 Mar '15 at 6:23 pm. After this you sent my Hard Disk in the given address with DISPATCHED VIA: EMS Speed Post PAYTM ORDER REF:[protected]A WB #:EQ[protected]IN with PAYTM SHIPMENT ID:[protected] but according the tracking number of EQ[protected]IN it return to your destination. The cause that return the postman not give that HDD because you have not written my surname. After this already fifteen times I remind you via email but your representative said it is already delivered. The tracking give the details. I give that tracking as follows: EQ[protected]IN Booked atBooked OnDestination PincodeTariffArticle CategoryDelivered atDelivered on BNPL SP Hub I.G.I AIRPORT DELHI04/04/[protected].00 Domestic Mehrauli S.O[protected]/04/2015 Detailed Track Events For EQ[protected]IN DateTimeOfficeEvent 04/04/201516:40:00BNPL SP Hub I.G.I AIRPORT DELHIItem Booked 04/04/201517:15:03BNPL SP Hub I.G.I AIRPORT DELHIItem bagged for NSH KOLKATA AIRPORT 04/04/201518:53:25BNPL SP Hub I.G.I AIRPORT DELHIBag Despatched to NSH KOLKATA AIRPORT 04/04/201519:51:46PALAM TMOBag Received 05/04/201502:35:11PALAM TMOBag Despatched to NSH KOLKATA AIRPORT 05/04/201511:22:58NSH KOLKATA AIRPORT Bag Received 05/04/201512:12:53NSH KOLKATA AIRPORT Bag Opened 05/04/201512:12:54NSH KOLKATA AIRPORT Item Received 05/04/201515:49:33NSH KOLKATA AIRPORT Item bagged for ICH RANAGHAT 05/04/201517:49:15NSH KOLKATA AIRPORT Bag Despatched to ICH RANAGHAT 06/04/201501:41:01ICH RANAGHAT Bag Received 06/04/201502:05:52ICH RANAGHAT Item Received 06/04/201502:05:52ICH RANAGHAT Bag Opened 06/04/201502:46:35ICH RANAGHAT Item bagged for RANAGHAT HPO 06/04/201503:12:59ICH RANAGHAT Bag Despatched to ICH RANAGHAT 06/04/201510:07:03RANAGHAT HPOBag Received 06/04/201510:10:05RANAGHAT HPOBag Opened 07/04/201516:08:00RANAGHAT HPODelivery Attempted: Insufficient Address 07/04/201516:45:40RANAGHAT HPOItem bagged for ICH RANAGHAT 07/04/201516:46:55RANAGHAT HPOBag Despatched to ICH RANAGHAT 07/04/201521:31:00ICH RANAGHAT Bag Received 07/04/201521:34:45ICH RANAGHAT Bag Opened 07/04/201521:34:46ICH RANAGHAT Item Received 07/04/201522:59:41ICH RANAGHAT Item bagged for NSH KOLKATA AIRPORT 08/04/201501:09:26ICH RANAGHAT Bag Despatched to ICH RANAGHAT 08/04/201508:37:45NSH KOLKATA AIRPORT Bag Received 08/04/201510:44:59NSH KOLKATA AIRPORT Bag Opened 08/04/201510:45:00NSH KOLKATA AIRPORT Item Received 08/04/201515:25:33NSH KOLKATA AIRPORT Item bagged for NSH NEW DELHI 08/04/201520:01:28NSH KOLKATA AIRPORT Bag Despatched to PALAM TMO 09/04/201507:07:05PALAM TMOBag Received 09/04/201507:07:08PALAM TMOBag Received 09/04/201507:07:10PALAM TMOBag Received 09/04/201507:07:23PALAM TMOBag Received 09/04/201507:07:26PALAM TMOBag Received 09/04/201507:07:32PALAM TMOBag Received 09/04/201507:08:16PALAM TMOBag Received 09/04/201507:08:18PALAM TMOBag Received 09/04/201507:14:43PALAM TMOBag Received 09/04/201508:16:34PALAM TMOBag Despatched to NSH NEW DELHI 09/04/201509:01:25NSH NEW DELHI Bag Received 09/04/201513:20:05NSH NEW DELHI Item Received 09/04/201516:18:19NSH NEW DELHI Item bagged for Mehrauli S.O 10/04/201505:08:00NSH NEW DELHI Bag Despatched to Mehrauli S.O 10/04/201510:06:21Mehrauli S.OBag Received 10/04/201510:06:32Mehrauli S.OItem Received 10/04/201510:06:32Mehrauli S.OBag Opened 10/04/201514:45:00Mehrauli S.OItem Delivered Please help me.

Good evening! Dear Sir/Madem, As human being please listen to me carefully, I ordered Panasonic rice cooker for my mom on Paytm.com through pre paid payment of net banking.NB Transaction number: 2429239. dated:24/03/2015 but the order was not shipped/processed for 6 days on 30/03/2015 i got email from Paytm.com that the order has been cancelled by us due to some issues from merchants/Seller end, so we have refunded money to your bank because your wallet limit has exceeded.I got this email on 30th march 2015 till now i am regularly checking my bank account there is not any refund from your end, My wallet limit was exceeded at that time when you initiated refund, If you have any issue in sending my refund to bank so i request you to send my refund in my paytm account wallet.If it is not possible then please tell me where is my refund and when will i get it.16 days passed when refund was initiated but no refund, Requesting you to forward my complaint to concerned team to look where is the problem.I have attached my bank statement (microsoft excel format) in this email, as it was said by you to send the bank statement from order day till now.Now i am not able to shop on Paytm bcoz i am in confusion what to do as you can see i always shop in prepaid payment so you better understand my problem as human being. These were my words to [protected]@paytm.com but only response I got after 2 days wait for each email sent to [protected]@paytm is that we have technical problem from our end, issue faces by you have been resolved.16 days passed but no refund my bank till now, I have attached my updated bank statement, Please sir give a look on it and see is there any transaction of 5545/= from any source.Sir I don't know what to do know. I have hope on you that you will understand my problems and will help me out. Thanks.

Good morning Sir/Madem, I ordered Panasonic rice cooker on 24/03/2015 but after 7 days on 30/03/2015 it was automatically cancelled by Paytm saying having some issues from merchants end and order has been cancelled.Money has been refunded to your bank.Till now today on 14/04/2015 my bank account is not credited.My issue has not been resolved by you, I have not got refund of 5545/= rupees in my bank till now, I contacted Paytm many times yesterday, it was told by you to send bank statement from ordered date to now, I have already send my bank statement, Now I am again sending my bank statement.Can you tell me what is my mistake, I shopped on Paytm always in prepaid payments because i trusted Paytm but I never expected such experience from Paytm, 16 days passed when I got message that money has been refunded to your bank but not any credit transaction from your end till now, Please have a look in my bank statement, Why I will email you daily regarding this situation, am i mad.You are not understanding your customer's problem.Just send me my hard earned money in my Paytm wallet, if You are facing any problem in transferring it to my bank.I have send my bank statement (microsoft excel format) from my Paytm registered email I'd: [protected]@gmail.com but not refund I got till now.Requesting you to send me my refund.

Sir / Madam I purchased a cell phone from your website. It has faulty display. I have sent a request for its replacement but not received any answers from your side. Please cater to my request as soon as possible. Details as follows: Order no.[protected] Complain request no.[protected] Thanks Regards Abhimanyu lamba Phone no.- [protected]

Hello, This is in reference to a defective iPhone 6 purchased from Paytm. I had ordered iPhone 6 16GB (Silver) from Paytm. Order no:[protected]. It has been about 20 days now since I returned the defective iPhone 6 to the vendor and 15 days since I was told by Paytm that refund would be credited into my account. I have written multiple mails to paytm but the refund has still not been done in my account. I have requested enough number of times for refund of Rs 51070 in my account as the vendor has already received the defective phone 20 days back. Since last month, I am mentally stressed and have wasted enough of my resources i.e time and money but have still not got the refund in my account. I have also written to Grievance cell and Service head of Paytm but I have got nothing other than false promises of my complaint getting resolved in 48 hours. Enough number of tickets have been raised for my complaint of refund but paytm doesn't seem to care a damn about its customers! I am now referring this matter to you as I have given enough time for Paytm to refund Rs 51070 in my account! Request you to please interfere in the matter and provide justice to the honest and helpless customers. I would be obliged if you provide help for my refund alongwith 1 month interest on Rs 51070 and damages for causing mental agony, stress and wastage of my precious resources i.e. time and money. Thanks & Regards, Nupur Jain