PayTM Mobile Solutions Complaints & Reviews

On the phone, when I first got it and own about 1 hour I got off the phone until noon. Now having white display. Please take me back to my phone so you do not have a phone. And your phone number so that I could file I talk to you. Soon as possible to solve my problem. So I could file a product shopping. And return my money.

They didn't follow the company policy. They didn't delivery the product even after the due date, they are the worst customer service experienced they don't reply to the mail either. It's been more than 24hr and there is no reply for the complain sent to customer care of PAYTM

Recently we have purchased Samsung E7 and as per running scheme we have to get Rs. 3000 paytm rewards. We have got coupon code also by Paytm. But when we login to paytm account we are unable to see the reward amount. And after serveral enquries also we have not get any satisfactory response. Enclosing Ticket Number of PayTM #[protected] #[protected]

Dear Sir My Paytm Order No:#[protected] I bought a laptop for Rs.24340/- with Rs.7000/- cash back, Paytm sent a damaged piece, (screen broken) Now they are saying that paytm will refund your money. But to buy the same product now almost Rs.4500/- difference is there.who will bear that now? Is this best paytm can do???? Wasted all my time searching a product, ordering it and waiting for product. After that what i got " A [censored]ing Damaged product" I cant buy a new product now because my money is blocked somewhere(I will get a refund after 1 or 2 weeks), I am in urgent need of that product. What i have to do now? Is this the way you treat customers? This is the worst shopping site with all fake products and fake promises made to customers.I was totally disappointed. All i want is "Either give the same product for same cost or refund extra Rs.4500/- for me".Because of it's absolutely mistake of PAYTM . Do better and best. Thanks. Regards: Santhoshanand +91-[protected]

Hi, i am upendra kumar i had ordered Astrum LP-160S Cooling Pad (Black) on Wednesday, April 01, 2015my order no is[protected]. its delivery date was Wednesday, April 08, 2015, but till now i could not received the product. what is matter of the delivery? plz ensure my delivery soon

I had ordered Lakme radiant compact on 02.04.2015. of Rs. 167. I recived it on 07.04.2015 with fully damage condition. I already complaint about it so many times but still no response . Please return it back and send me fresh piece. . The courier packaging is good but the compact is leaking.

Dear Pay TM, i have been writing Emails to you since 14 days and every reply from your end is not giving solution to the problem. Because of your technical fault i have been charged twice for 2G internet. Please find the details below. 2G recharge: on 24th March Payment of Rs. 175 is received by Paytm ! Paytm Cash Transaction No B1D9D53204B47556 After 2 days i still did not get any updates and i did one more 2G recharge: Payment of Rs. 175 is received by Paytm ! Paytm Cash Transaction No B8833C2616EBA47D Problem is i get a confiirmation from Airtel that both recharges are successful but i just needed one. Please refund one of the recharges or roll it over to next month I am Disappointed with your service and also the the way you handle customer complaints.

THE PAYMENT OF RS.1000/- IS DEDUCTED FROM MY CREDIT CARD ON 12.03.2015 ON ACCOUNT OF PAY TM VALLET, HOWEVER THE CREDIT IS NOT RECIEVED IN PAY TM AND NEITHER ON UBER CABS THROUGH PAY TM MY MOBILE NO IS [protected] AND EMAIL ID IS tejas.[protected]@aftonchemical.com

Hi, I have raised concern with Paytm Grievance officer and servicehead also, they are saying issue resolved, but not getting my money . Please take immediate action. It has been 3 weeks over now.i have recharged my reliance big tv account directly .I want paytm to refund my money to my paytm wallet asap.i have raised below tickets, but no resolution yet. 1. Ticket #[protected] 2. ticket #[protected]. 3. Ticket #[protected] 4.Ticket #[protected] 5.Ticket #[protected] 6.Ticket#[protected] Regards Vikram P +91-[protected]

I purchased one Mobile of Samsung Grand Neo Plus from E ZONE-KOLKATA-CHITTARANJAN AVENUE-E MALL, 2ND FLOOR, 6 CHITTARANJAN AVENUE, KOLKATA-7000072 on 26/03/15, Receipt No. 0002887. At the time of purchase I was told by the sales counter that from Vodafone ( whose mobile connection I have) I will get monthly recharge of Rs 300/- value talk time for 3 Months, from paytm free.That sales counter also told me that paytm will send First free recharge of Rs 300/ within 72 Hours of my mobile purchase.However, till today I'm yet to receive free recharge from paytm J.SARKAR (jayashree.[protected]@gmail.com) .

I have purchased a Seagate Expansion (S TBX[protected] TB Portable External Hard Drive (Black) from PayTM on 31 March 2015 (Order no.[protected]. I have applied a promocode considering a deal where I was supposed to get Rs 1500 cash back, as per your poliy this cash back was to be transferred in my wallet within 24 hrs, however till now I haven’t got the above mentioned cashback in my mail id. Despite of many reminders and complains at PAYTM customer care forum, my request has been closed without resolving my issue. I put up two request via request id[protected] and[protected].

I booked a adata 1 TB external hard disk on 13 march.first order accepted.after 16 days they snt a mail to me order cancelled and the amount will be refunded to my account.alreay one month over.iam sndng so many mails to customer care support but they r not response.plz take a neccesary action on paytm and solve the my prblm.ORDER NO[protected]

I have ordered WD My Passport Ultra 1TB Portable External Hard Drive on April 1st 2015 and Order ID :[protected] I received the hard disk on 7th April. When I connect the hard disk to my laptop to test it, it is making continuous sound (like small motor). Actually, it should not make any sound. I have contacted WD support team for technical assistance. As per WD customer care, If the hard disk is not working fine\Damaged, then we will get this kind of sound. So, I would like to return this hard disk. I don't want use this damaged hard disk. In order to say this complaint to Paytm, I have send 4 mails as of now. But there is NO RESPONSE. I Tried dialling paytm customer care number +91 [protected], but no one is attending the call. It says always busy\it is trying to connect customer care representative.I have tried around 10 to 15 times from last 2 days. BUT NO LUCK. I have tried toll free number also, but there is NO RESPONSE. I would like to know what is the status of my problem now. Please can some one check and solve this problem. My contact number is + 91 [protected].

they are not refunding my money 1242 rs which pick up was done by seller 9/04/2015.and they irritating customer not responding well and make me fool by saying we have technical issue. i have sent mail to more than 50 times. kindly help me in this issue. Regards Ashish JAin [protected]

I ordered a Autosun 360 Degree Rotating Mobile Mount and Shopper 52 Multipurpose Foldable Laptop Table/E-Table With 2 USB Fans (Order No.[protected] on 25 Mar 2015 trough Paytm. After receiving both the product I realize the product quality is very poor, so I raise a request on 30 Mar 2015; As the quality of both the products are very poor as per expectation, so I would like to request you could you please take a request for returning of product, and cash back for same. as I am no more interested in those product. Request No#[protected]. On 31 March, 2015 I received a mail Thank you for placing Order # <[protected]> with Paytm. I am Suman and I am going to do my best to help you with your concern. I apologize for the inconvenience caused. Can you please send me some pictures of the product as well as packaging (inner/outer). We would also like to know: 1. If the packaging appeared to be tampered with when you received the product. 2. Was the packaging sealed or open? Once you send us these details we will co-ordinate with the concerned departments to help resolve this unfortunate incident. Look forward to hearing from you soon. If you have further queries please let us know. Happy to help, Suman I replied that mail on same day stating Dear Suman, Thanks for approaching. packaging was poor, invoice was pasted on package by tape so that if you will remove it will tear off. Product was not packed for particularly designed box or stuff it was managed anyhow. I have already opened it so it is not at all possible to send the real pictures how it was packed. Same day I got a response from another guy Hi Gagan, Sorry for the inconvenience caused to you. I would like to request you to send us the screenshot of the product and its packing along with the invoice of the order received so that we can check and help you further. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sachin On 1 April I send a mail Dear Suman, please find the screenshot of the product and its packing along with the invoice of the order received. On 2 April again I mail them Dear Team, Any update on below concern. On 6th April again I mail them Hi Could you please update me on below concern. On 9 April again I mail them Dear, This is my last gentle reminder about my below complain, but i have not found any response till today. So now I am going to proceed further to consumer court, So this is the complete story still I am fighting with them for same…. Anybody is there who can help or guide in such condition.

I ordered Zigaro Z19 Blue Badminton Shoes (Size-7) (https://paytm.com/shop/p/zigaro-z19-blue-badminton-shoes-size-7-SPOZIGARO-Z19-B...⇄ ORDER NO.[protected] but the seller has sent size 6 and also the different model. It was not as per the picture given in your site, also the color was different. As per customer care instruction I have returned the order to blue dart courier. And waiting for the refund. Already it took 6-7 days(very slow delivery) for item to reach me and that too one size less.I made the order on 14th march I didn't get any response from the seller as well as Paytm team regarding return. I am really disappointed by this. Even I have sent multiple mails for the above mentioned concern, didn't get a single positive response from Paytm. Everytime they keep on asking to submit copy of courier receipt . Hoping a positive response from your side regarding this issue. I will be thankful if you could return my money at the earliest.

Hello!Team when i try to recharge my number from paytm it says the transaction limit has exceed please reach us at [protected]@paytm.com to upgrade your account.i have 3000 rs in my wallet please call me my number is [protected] password boomboom22.

This is regarding order number[protected] in which i ordered Xiaomi 10400MAH power bank. Paytm was giving heavy discount in terms of cash back. So i received the product with in delivery date promised but when i opened the product it looked to me of inferior quality, there i got doubt of its genuity. Then i searched and found video from Xiaomi original website showing difference between original and forfeited product and to my surprise my power bank satisfy all traits of forfeited product. I contacted and they asked for photographs of product via email. I did all that but then no reply has came back and its been more then month. I believe who so ever has also bought the xiaomi power bank must have got forfeited...

I have ordered speakers order I'd Order #[protected] Login id manish.[protected]@gmail.com On 30 March. Product received was damage, one of the speaker is not working. I have sent complain mail on same day, latter received mail from Paytm on 4 April (5 days latter), asking pics of the product with more detail I have sent mail on same day it self, after that I haven't received any communication higHly frustrated with such services. There is no direct contact no on which we can call to customer care, I have used call back option too but didn't receive any call. I am using Paytm from last 8 months but havent seen such rackless behavior with customer. Please do solve my problem asap

I am receiving payment and credit notifications from PayTM - a service I do not want and have never activated. I do not know how they got my information. I received notes everyday beginning April 7. I have emailed to request immediate stop of all activity and removal from all databases. Please advise steps I can take to end this connection with PayTM and what process I follow to lodge a complaint. A sample email is below. ========================================================== Hi There! You have sent Rs.7.0 to your friend Anu Sahoo 's Paytm wallet ID: reya.[protected]@gmail.com . For future reference, your transaction id is D5F0635C15D037B4 . You can use the Paytm Wallet for simpler payments, transfer funds, instant refunds and recieve cash-backs. Paytm Wallet can be used to recharge your mobile, DTH, pay your bills or shop online at following websites and many more*. *Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications. If you need any further assistance, please write to us at [protected]@paytm.com Best wishes Paytm Team