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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20044

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1743

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18301

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Pune, Maharashtra

Raised a query more than 5 times, every time PAYTM care suggests that technical problem has been resolved but till date not received any amount returned or any concrete answer that when will i receive my money back.. Moreover, PAYTM brilliantly made such an arrangement that no one shall reach directly to the representative of the company. All the customer care no. given on website does not provide any option to speak to their customer care, rather it seems that no call centre has been established yet by the PAYTM. Guys, its a humble request to all whoever are reading this complaint, please do not recharge with this website, they know only to sale and make profit, but on Customer servicing they are worst.. But still if you want to go with wasting money, you may at your own risk.

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Address: New Delhi, Delhi

Dear sir, I have received this product is defective/faulty. I was already send mail to Paytm but no any response from you. so please replace Maharaja whiteline Ultimate JX-101 Treasure 550 W Juicer Mixer Grinder (Red & Silver) and provide me new Maharaja whiteline Ultimate JX-101 Treasure 550 W Juicer Mixer Grinder (Red & Silver) ASAP. you can call me +91 [protected] or reply by mail ASAP. can i know how many days you will take for replacement this product. Why you send any product without testing..????? |

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Address: Bangalore, Karnataka

Dear, Already i ordered for a Sony Micro Vault USM 16GR 16GB Pen Drive. (Order No-#[protected] and traking no (UNIPAYP1567144)But you waste people did not take it serious. Then i got message that it is cancelled, But still now i did not get my cash back to my account. I want my money back otherwise tell me the way to get my cash ASAP. Waiting for your quick response. But i am sure that your service is very worst service in world. Kindly take it serious .You can mail me on mr.[protected]@rediffmail.com Regards, Selvam A.D [protected]

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Address: New Delhi, Delhi

Hi, I have order for Hitech Bluetooth headset, but I received a damaged product. When I opened the courier, I saw that it was damaged. At that time i requested for returning this product. But till yet nobody has came or neither my money returned to my account. I have complaint so many times but nobody has taken any action against it. Please do something and provide my money back to my account. My order no is #[protected] of Hitech HT-700 Bluetooth Headset.

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Address: Surat, Gujarat

I done recharge for tatasky DTH [protected], bt sir its wrong id i have entered when i talk with the tatasky customer care member and he gave me datail of my tatasky then i understood tht i had reacharge on a wrong DTH id so sir will u pls help me out of this nd if is it possible then plss return my money back..

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Address: Rajkot, Gujarat

I have purchase Macgreen 7232 tablet from Paytmseller. But simcard slot not available in my product. So i have exchange tablet and purchase new tablet with simcard slot. I will calling in paytm seller but no any response from paytm. So i have complain for exchange my product. Please give me solution of my complain earlier .

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Address: Pune, Maharashtra

Dear Team, Please provide me the Paytm transaction Id of this ORDER NO:[protected] of 1440Rs ASAP. As this recharge is been done to incorrect VC number hence to correct this i got a reply from my Dish TV team. However, we would like to inform you that please provide us the right transaction id starts with PMGW***, which you will get after contacting to paytm, along with the following details, so that needful can be done.

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Address: Mumbai City, Maharashtra

I ORDERED A POWER BANK (MI POWER BANK 20800 MAH) FROM PAYTM. AFTER DELIVERY I CHARED THE POWER BANK TO THE MAXIMUM LIMIT AND TRIED TO CHARGE MY DEVICE IT WAS NOT ABLE TO CHARGE MY DEVICE FOR MORE THAN 2 MINUTES IT IS NOT STILL ABLE TO CHARGE ANY OF MY DEVICE ALTHOUGH WHEN FULLY CHARGED. THIS PRODUCT CHEATED ME AND WHEN I TRIED TO COMPLAINT THEIR WAS NO REPLY EXCEPT PLEASE SEND SOME PHOTOS AND WE WILL LOOK TO YOUR WITHIN 48 HRS AND NOW ITS ALMOST 5 DAYS AND NO REPLIES.

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Address: Khordha, Odisha

On March 21 2015 i ordered a phone from paytm.com and it was a prepaid order. From the begining of my ordering i am facing problem and so on. After mailing them lot finally i got my product on 28 march (Saturday) 2015. After delivered to me i found some specification were missed on the phone.like in paytm website it has been mentioned that it supports the 3.5 mm jack cord for music output and it doe's not the JPEG format Photo, for those reason i want to return the article to merchant. And i informed the company through mail and the most dissatisfying part was that they did not give me the right information or they did not call for to solve my problem. On daily basis i sent them 2-3 mails for solveing my problem and to inform them mail is a single media. They gave a complaint number but when i tried to call they kept me 40-50 min hold . and every mailed that has sent by them were disappointing me because different people are mailing me different subject regarding my returning my article(Phone) .Finally i said if my problem will not solve in 3 march than i will compliant consumer forum against your company. and they sent me a confirmation mail on 4 april 2015 that "Request of return accepted for Order #[protected]" but in below the mail they mention a statement "We would like to inform you that currently we are unable to schedule a reverse pick up from your location. We would request you to courier it back to the merchant at the address as mentioned on the shipment. Please include all price tags, labels, original packing and invoice along with the item. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way. Request you to kindly share the Scan copy of your POD (courier slip) at below mentioned email id so that we can track the shipment further. Once the product reaches the merchant, amount will be refunded to your Paytm account along with courier charges as Paytm Cash. Sir/Madam each mail is with me that has been sent by paytm as well as my conversation with paytm. i spent lot of money as well as lot of harrasment by them. Please look for the case for helping me get my money back which i made payment for the phone.(Rs.2698/-). Thank you With Regard Deepak Tarini +[protected]

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Address: Jalgaon, Maharashtra

1. Order Number: RCtkt[protected] | Message: on 25/03/2015 I tried to recharge of rs 39 to uninor no [protected].i did it 3 times.but once rs 39 was debited, but order not placed or success. 3 order no are[protected], ,[protected], ,[protected].please do needful & refund my money.otherWise now I will go consumer forum.-Paytm 4.4.1 on samsung-GT-S6802-null running 2.3.6 | Issue Type: Money debited but order not placed 2.order Number: RCtkt[protected] | Message: my sb ac was.debited, but my order not placed.l registerd complain 2nd time.do need full& refund my money rs 39.its realy hurt me.its take so much time to refund my money.-Paytm 4.4.1 on samsung-GT-S6802-null running 2.3.6 | Issue Type: Money debited but order not placed | Time:[protected]:27:00 | still i have not returned my money .again again i got only ticket no, please resolved the matter

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Address: Thane, Maharashtra

Sir, I did recharge my IDEA no - [protected] by Rs. 248/- showing the message (waiting for operator confirmation. And your site gave message is Paytm Transaction receipt Order no: #[protected] MON Apr 06 2015 [protected] [protected]@gmail.com Your order is being processed by idea. we will email/ sms on successful processing of this order.
pay tm also cut the amount but recharge is pending from last 2 days.

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Address: Bangalore, Karnataka

Hi. On 28, march '15, I ordered Jockey Pack Of 4 Modern Brief (Size-80-85) from Paytm. After someday on my paytm account it's shows delivered but in actual I have not received. So I raised query in Paytm Care, then they told in next 3 days you will get item or refund. But still I didn't receive any and now they are not replying even. So please help me. My Paytm ORDER NO.[protected]

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Address: Gurgaon, Haryana

I have raised a concern on money refund due to bus cancelled on booked date and received the complaint ticket no.[protected] to process the request, I am following up on care @paytm.com from last 2 days but not getting any response. Please help to resolve this matter.

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Address: New Delhi, Delhi

Sir, Yesterday, I did recharge my reliance no - [protected] by Rs. 123/- but reliance com gave msg is Dear Customer, your request could not be processed. Please try again. We regret the inconvenience.Thank you. Reliance. but your site gave msg is Paytm Transaction receipt Order no: #[protected] Sun Apr 05 2015 [protected] [protected]@gmail.com Your Recharge of Reliance GSM Mobile [protected] for Rs.123 was Successful

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Apr 7, 2015

Dear Amit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Apr 9, 2015

Dear Amit,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Address: Chennai, Tamil Nadu

hi i am smruti ranjan narendra rs--1475 order no[protected] ovastar owmg 2616 mixer grinder-450 4 apr 2015 to cancel this item new item in prochage arise super power 550w mixer griender rs 1544 60%sir plz help me and so inform

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Address: Bangalore, Karnataka

Hi Team, This is highly crucial. I have made a payment of 978 for the electricity Bill which is not yet received by the corresponding BOARD. Account No# is [protected], the Electricity BOARD is BESCOM & not CESSCOM. I have even raised a ticket for the same #[protected] Request you to credit the amount as soon as possible as I am facing financial issues & I have to pay the Bill for 3 months now. Thanks Sushma

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Sushc45

Apr 7, 2015

Please resolve soon.

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Address: New Delhi, Delhi

Hi, Paytm is sending money automatically to any friend. Receiving the emails about the transactions. When tried calling Paytm at below numbers, one number is invalid( +[protected] and on another number[protected] they record the complaint but no response. Please look into the issues and respond. Regards Gaurav Jain

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Address: Mumbai City, Maharashtra

Hi, Day Before Yesterday, I have done internet recharge of Rs.246/- for Reliance GSM (PAYTM [protected]) Same has been debited to my Yes bank A/c, but it is not credited to my reliance GSM. Also my internet data balance has been waived off since it was a last day of a internet pack. Delay has been observed in transactions couple of times now... If this case is to be continued, we need to go for another option. Pls confirm. Regards, SAMEER [protected]

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Apr 9, 2015

Dear Sameer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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Address: Mehsana, Gujarat

Dear, My order no. #[protected] I have purchased a EVM 1GB Ram . I have tried this ram in my computer but is not compatible. So, I want to return it. I have send request to you earlier too, but you didn't give attention. I'm giving you last request another i will proceed legally in the court. Reply me very soon.I am giving you last and final warning. Reply me. From Hemang M Khatri,

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Hello Sir, I have ordered Sunflame gas stove (Black) order no placing Order # <[protected] > with Paytm But i received faulty product and placed request for return, after reverse pick up done still there is no confirmation about my cash back from PAYTM . As i paid to paytm from my credit card and my due date is15 April so Paytm has to refund my money as per their policy to return within 7 days stated in there website. Krishna kumar Mob-[protected]

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