PayTM Mobile Solutions Complaints & Reviews

I have written 9 mails to the customer service of paytm regarding warranty servicing of a laptop that I had purchased from their site. So far I have not even got one single mail that addresses my issue properly. I have even escalated the issue to the grievance manager and forwarded to him all the earlier mails and from his side too I have not got any response. I need the sellers details to check out the warranty servicing, and also if the seller is a registered levono seller or not. But so far paytm has not even bothered to give a proper reply regarding this. My Order no is #[protected].

I have purchase of product in 16th of march. The product was Laptop Lenevo S150P. It's battery back is not good and Touch pad hang and going to zoom when drag it. It was in look up period I inform all those thing through mail of my account and through site of PayTM. Now, They are denying to refund and give suggestion to take manufacturing warranty. Pls, Do the needful as soon as possible... Coversation Mail... Complain ID :-Ticket #[protected]: RCtkt - Help Query (http://paytm.zendesk.com/requests/[protected], Ticket #[protected]: RCtkt - Help Query (http://paytm.zendesk.com/requests/[protected], Ticket #[protected]: RCtkt - Help Query (http://paytm.zendesk.com/requests/[protected], Ticket #[protected]: RCtkt - Help Query (http://paytm.zendesk.com/requests/[protected] Dear PayTm Team, I have mailed you and complained you by phone or website lots of time. I purchase my Order No.[protected]. Everything was fine but As I mension through the sources Touch pad is going to hang or zoom . it is not under satisfactory. Kindly refund as soon as possible. PLs, communicate with me as soon as possible. Make me sure and your view soon. Regards' Rajesh Kumar Phone- [protected]

I had ordered three perfumes from Paytm two days back, and when they got delivered, one of them had not only and old packaging but the perfume inside was used. Now, in the website it is mentioned that the seller has zero return policy but if the product received is damaged, we can get in touch with the customer care. I contacted customer care and they tell me because of the zero return policy, they cant do anything about it. This is highly unacceptable. I trusted the website and bought the product, but I am highly annoyed and disappointed by bad experience and would like this to be attended soon!

meney dated 30 Dec 2014 ko MTNL ka telephone No25219646 ka paytm k through Rs 764/ payment kiya tha jo ki mere Axis Bank A/c se paisa bhi nikal gaya but telephone ka bill payment nahi hua, abhi tak mujhe Rs 764/refund bhi nahi hua na hi telephon ka bill payment hua, so Please Refund the same Amount as early as possible

Hello I have registered paytm on 27 mar 2015. But till now i did not get any promotional code. I have purchased a new samsung galaxy core 2 mobile and on the same day i login paytm.. My login id is [protected]@yahoo.co.in and mobile no. [protected]... Plz resolve my problem as soon as possible. .. Geetu suri

my transaction is failed...please tell me my 25 rupee in wallet will be return? Tell me please...paytm is name of trust...but this type of incident make it fake...please guide me how can i get my 25 rupee again in wallet ..because my recharge was faild due to net issue.

Have given prepaid order for Puma shoes on 24th march for delievering the same to Dhule location. The parcel was received on 31st march 15 but after opening the same it was surprise that box was filled with newspapers instead of puma shoes. Further, parcel sleep the weight given was 500 gm, but while weight measurement the box weighted 250 gm and newspaper is about 265 gm. I am unable to accept that 1 pair of puma shoes will just weighing 250 gm. The parcel was been received from govt post office and he denied for any knowlege about the same. It is purely fraud with us. Have make a complaint on mail and customer care no but did not got any revert on this. Hence i would like to lodge a complaint against the Paytm co and its supplier for the same.

Dear Paytm team, Kindly follow the trail mail. I sent the cancellation request for the order number[protected] immediately after I made the purchase. Today I get an email stating that my product has been shipped. I have still not heard back from your team. I want this order to be cancelled immediately and I want the money to be refunded to my BANK ACCOUNT. In case there is no revert even now, and if my money is getting stuck, I will be forced to take unwanted action. Awaiting your earliest revert and a little bit of professionalism. Try to follow ethical business practices. Regards Jivesh Gupta [protected] [protected] Forwarded message[protected] From: <[protected]@paytm.com> Date: 31-Mar-2015 3:55 pm Subject: Request received for: Fwd: Paytm Order #[protected] has been successfully placed To: "Jivesh Gupta" <[protected]@gmail.com> Cc: Regarding your experience with Paytm Ticket #[protected]: Fwd: Paytm Order #[protected] has been successfully placed Hi Jivesh Gupta, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team Jivesh Gupta, Mar 31, 15:55: Dear Paytm Team, I would like to place a cancellation request for my order listed in the trail mail. Please make note of my order number:[protected]. I do not wish to continue with this purchase and I WANT THE COMPLETE AMOUNT REFUNDED TO MY BANK AND NOT THE PAYTM WALLET. This purchase was made just a few minutes back, hence i am sure that you can definately cancel the order immediately and process the refund. Awaiting your earliest revert and refund. Regards Jivesh Gupta [protected] [protected] Forwarded message[protected] From: Paytm <[protected]@paytm.com> Date: Tue, Mar 31, 2015 at 2:26 PM Subject: Paytm Order #[protected] has been successfully placed To: [protected]@gmail.com Hi jiveshdude! Exciting to have you here. Your order has been successfully placed and we will ship it soon. You will receive a separate email once your order ships. Order#[protected] Tuesday, March 31, 2015 14:25:16 Your item(s) would be Shipped to: Jivesh Gupta #660, 1st Main, 5th Cross, Vinayakanagar, A Block, Old Airport Road Bangalore Karnataka-560017 Item(s) Ship By Est Delivery Amount Apple MD101HN/A Laptop (4 GB DDR3/500 GB HDD/Core i5 (2nd Gen)/Mac OS X Lion) Seller: THE COSMO CLUB Quantity: 1 Price: 78900 Saturday, April 04, 2015 Monday, April 06, 2015 Rs.57878 Order Total: Rs 57878

Hello sir / mam, I have order a phone lenovoA526, & today I got it my phone but after getting my phone I m not fully satisfied with my phone. It is a new phone but its hanging from 1st day & with a camera also I m not satisfied. A picture which I was taking it from back & after taking a pic when I zoom it it get blur fully . so, plz return a phone & I want my money back. When u get a message the call me on this no :-[protected], [protected].

Hello sir, I m very very disappointed with the service of paytm. I did lots of mail at [protected]@paytm.com, but there is no any repl. I had purchased femme Classic gold wedge at 7/03/2014. But the seller had send me silver wedges so i had returned it on 14/03/2014. It had been delivered at 17/04/2014. And then ur executive had called me told me that the refund would be added in ur wallet in next 48 to 72 hours. Today its been 16 days there is no refunds and no reply of my any mail. Solve my problem and refund my money as soon as possible. My order number is[protected] My amonut is 300 + 100 courier charge

Dear Sir / madam, I am order The Sony Lab Bag. But not Received the bag Check the track the ID EQ[protected]IN number Bag Return your Company Address So I want the Bag please Reached bag. Thank you.

i have lodged a complaint through [protected]@paytm.com twice but still din't got any satisfactory calls or mail in reply. all they do is reply with a ticket no that is system generated. Highly disappointed with the kind of customer support they provide.

Hi I ordered Nexus 5 32 Gb but received 16 Gb for Order no[protected] on March 22, 2015 .Full payment made . Ticket No[protected] I have sent mail on March 22, 24, 26, 26 27 30 and April 1 but till not date no reply received .All photographs have been sent . Correct product not received in spite so many mails . Tried phone left message on call centre but no use .I do not know whether I will receive correct product or not . Facing harassment as I can not use 16 GB Because I ordered 32 GB . I do not expect Paytm to behave like this .I expect immedite reply and they shpould contact me at [protected] Thanks Dr Taluja [protected] email [protected]@gmail.com

I placed an order with paytm on 25March2015 for the product Creative Inspire Speaker T6300 and the order number for same being[protected] . After I ordered the product and made the payment immediately the next-day it shown the status as Item Packet and Awaiting Dispatch Later 6days passed on and the status remained the same . I contacted paytm 2 times with regard to this and they kept repeating the same answer that, it will be shipped in 1 or 2 days Later I got more doubt and hence checked on other forums and learnt that paytm has not delivered products to many customers, So its a massive fraud affecting lot of people .

Hi Sir, I am Rahul here, My D2h id is 70218028 . I did a 300 rs recharge from the Paytm web site for my D2h id 70218028 on 13 March around 11:30 AM. Recharge was successful but i did not get any balance till now in my account. I write to Paytm help and they are saying it has been successfully done from there on the 13 March around 1:00 PM & saying it is fault from Videocon D2h side please talk to them, but the Videocon help is saying that they did not get any amount from the PAYTM ... so what i can do and where to go????????? Please Find the Transaction details below and resolve my issue ASAP. Order Number :[protected] Paytm Cash Transaction No 7606694F63351944 Rs 53.35 NB Transaction No[protected]Rs 246.65

Hi, This is regarding the product with order no.[protected]. Actually I got this product on Sunday which is Xiaomi power bank. I found that there is some defect in the product. As its not getting charged nor its discharging, So I just wanted to return the product but as there is no return option in your site near the product order which shows that it is a bad interface. So hope you people would help me as early as possible to return the product and also refund the appropriate amount. I have also mailed to [protected]@paytm.com but they haven't come-up with any solutions yet. Waiting for the reply!! Thanks & Regards Ashikh Pai

I ordered a powerbank from paytm on 25th march, then on 26th march it showed that handed over to the courier, from then, there is no any further message or processing.. I am fed up with paytm.. Emailed them so many times.. Order ID:[protected]

I ordered online a Nokia Mobile Battery BL 5CT for my colleague. I paid Rs.249.00 from my account online. It was not supported to the phone. So he want to return it. I mailed to [protected]@paytm.com to tell me the process of return the order (as per attachments). But till today I have not received any related response. Please help me.

DEAR TEAM, I ONLINE RECHARG MY DTH, BUT IT NOT RECHARGE YET Transaction Receipt Order No. #[protected] [protected] [protected] rjpt.[protected]@gmail.com B-121, Sector 5, Noida, Uttar Pradesh-201301 we are here for you at [protected]@paytm.com Recharge of Dish TV DTH [protected] Rs. 1000 Total Rs. 1000 Amount paid Rs. 1000

sir, i had bought jabra blue tooth 27th march-15, order number:[protected], the fallowing tempered has found after i opened the cover and i did not found blue tooth item inside the box exept charger and cable packing found very untidy paytm tape has not been used Delivered product and two inner seal of box and packing found is opened condition (not sealed condition)