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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20044

Resolved

1743

Unresolved

18301

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 919

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Address: Gautam Buddh Nagar, Uttar Pradesh

i have purchased nokia bluetooth headset is Rs. 1145 and i have received damaged charger and headset . i have mailed so many times to paytm but its replied for return pick up but still its not arrange more than 15 days . please do need full

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S

shivam750

from Bhopal, Madhya Pradesh

Jun 26, 2015

i ordered a yonex badminton from paytm and when i received my order the badminton was broken and the packaging used to pack the product was just a bubble wrap it was definite to get broken with such lame packaging. when i asked paytm to replace my ordered product they tell me to send the pictures of the product and then we will proceed and now when i have sent the pictures they ask me to courier it back to the sellers address and then we will process the amount to ur paytm account. it is their way to block consumers money in their wallets and then ask to make new purchases with it. whereas all other online shopping websites either refund the money to the bank accounts or replace the product. i am not asking for the refund of my amount but i want a replacement on my order.
the badminton was worth 1250.

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Address: Barnala, Punjab

dear sir i paid my airtel bill twice against [protected]. details are here[protected]Thank you for using your HDFC bank DEBIT/ATM card ending 2821 for Rs.700.00 in NOIDA at PAYTM97998 on[protected]:14:46:48. second bill paid details are here[protected]--Thank you for using Debit Card ending 2821 for Rs.1000.00 in SBIPG at PayTM on[protected]:10:46:07 Avl bal: Rs.59788.60.. please gave us feedback. nd solve our problm. thnx

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bharat patel22222

Jun 23, 2015

Dear sir i paid my vodafone mobile recharge Thank you for using Debit Card ending 0450 for Rs.135.00 in NOIDA at PAYTM97998 on[protected]:08:43:38 Avl bal: Rs.12929.30
Please give us feedback. And solve over problem. Thanks...

M

mahendra shilpkar

from Bhopal, Madhya Pradesh

Jul 2, 2015

Dear Sir/Madam,
I am Mahendra Shilpkar And i always use your App I have paid my Reliance mobile bill from Paytm app but paid amount still not credit in reliance account
please check payment status as soon as possible kindle provide me transaction number

Please find mention below details

Mobile No. [protected]
Order No. [protected]
Order Date 27/06/2015

H

Harikrishna Varma Saripalli

from Udaipur, Rajasthan

Sep 19, 2017

Sir I book the train ticket through paytm wallet but the amount will deduct from my wallet but ticket is not book

K

Kam@1

from Ingraj Bazar, West Bengal

Nov 11, 2017

Dear Sir,
I have already paid my mobile recharge from my Paytm Account from my Kotak debit card it's already dedicated my amount but still not recharge of Rs 399/-, for my Jeo number [protected].
My mobile number -[protected]
Txn of Rs.399 made on Kotak Debit card XX6722 on[protected]:58:38 at PAYTM97998.
Kindly recharge my payment to my account.

Regards,
Rajesh prasad

R

Rimmi Grewal

from Kakinada, Andhra Pradesh

May 3, 2018

160 rupee deducted from kotak net banking but transaction failed nd 0.00 balance in paytm..this happened twice..pls return my money

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Address: Bangalore, Karnataka

Hi, I had purchased a Hard Disk from paytm.com. I returned the product. I didnt get the amount refunded to my paytm wallet or Bank. Its showing message as Parked_In_Pool in Mobile App. Its showing message as returned the Amount to Paytm wallet in Website. No proper reply from the Customer Service of Paytm. ORDER NO. [protected] Mar '15 6:09 pm i attached the screen shots of both plz check it..

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Sunil9333

from Bangalore, Karnataka

Apr 6, 2015

No response till now from customer support of Paytm..

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Address: Daman, Daman and Diu

Dear Paytm, i have received agenst My Order no #[protected] Microsoft Lumia 535 but this is chaina products and also given 4GB internal Memory. But your advertisement 8GB Internal Memory. and also not connected through Wii-fii. kindly soon my problem.

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Address: Chennai, Tamil Nadu

Order No.[protected]. The recharge for my mobile was failed (15 days back) and they told the amount will be refunded to my Wallet. But till now the amount not refunded in my Wallet. I sent so many emails to [protected]@paytm.com. They also replied so many times and told that due to some technical problem, the money was not refunded and now corrected it and the amount is in my wallet. But every time I checked it, the balance is 0. Please do the needful.

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Address: Jamnagar, Gujarat

Bought 2 Xiaomi Mi 16000mAh Powerbanks from Paytm. Had warned them about fake Xiaomi product being showed in their website and had mailed them beforehand that in case I get a fake one I will send it back and ask for refund immediately. They reverted the mail by saying "Paytm sells only 100% genuine products". No action yet from Paytm's side. Awaiting.

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Address: Mumbai City, Maharashtra

I have ordered a power bank for the above mentioned order no. But after recieving the order after 7 days, I found that the product was not working at all and was defective. I have raised several complaints in the customer care support but of no use. Request you to kindly replace my product asap.

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Address: Dharwad, Karnataka

Sir, Please find below details of Paytm ORDER No.[protected] dated 24.03.2014 received on 30.03.2015 at 11:45 Hrs through Delhivery courier services. 1. I have received an old used, non working HCL tablet from PAYTM on 30.03.2015, It was already used and was already tampered at seller end. 2. On opening, It was observed that, the security seal of the HCL Tablet cover was already opened at seller end. Many scratches on screen and body was also observed 3. The Paytm tape was used for packing of the product covering with an another hard paper on the tablet cover.. 5.The IMEI No on the tablet is [protected] (Found on Tablet Box). Further, It may kindly be noted that the "invoice of the product" was found inside the tablet cover and, Right now the product is not possible to use, as the display is blur, improper, non working and totally a unusable tablet. In this regard i have contacted paytm at care @paytm.com, but no immediate response from paytm.com and paytm customer care numbers also not working proper. Hence, it is kindly requested to do the further needful at your end please. Thanks & regards Shivaraj Mb:[protected]

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Address: Rajkot, Gujarat

I have purchased kutions jeans (3 No.) my order no. is[protected] due to size mismatch I requested to return back of product and for the same my refund. For which I have mailed you. and I got a call from customer care executive that you make a courier to Smile N Buy. for which I have make a courier before 10 days ago. and I have mailed receipt of courier. But after that also I have not got my refund. and mailed to you 5 to 6 times but didnt get any reply from your side. its a very bad experience for me from paytm. now this is my last mail to you If i didnt get my refund than definately suit a case against paytm and also i will update my experience and all communication make with you through social networking sites. I am sending you the copy of receipt which showing that the merchant already gets delivery which I have returned back to him.

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Address: Krishna, Andhra Pradesh

Sir, My Name is nagendrakumar mobile no [protected], yesterday 50rs amount missing in my paytm wallet, check orders status cant show anything, please refund my money as early as possible, any clarification contace me Regards Nagendra Kumar s [protected]

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Address: Hyderabad, Andhra Pradesh

I have ordered a tablemate do 11/3/15 from M/S Fitting line through paytm.com. But due to first time for me to the online shopping I could not operate the promotional code table50 properly. This matter immediately Brought to their notice and requested for cashbook offer for which they agreed with condition that this should not be repeated again. I agreed and accepted the item. But they paid only part amount of the offer. They paid only Rs245 instead of Rs 500/-.TillTnow the matter is pending unsolved. I would have returned the item if they clearly says cashback is not possible. Only after their assurance of giving cash back offer I accepted the item. Otherwise I would have returned the item. I had better deals with other companies for the same item. I believed their words.

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Address: Pune, Maharashtra

I ordered for Zahara Triveni Multi Color Net Faux Chiffon Jacquard Lehenga Saree from Paytm Order#[protected]. The product was delivered on 15th march. I checked the product and it was faulty. So i requested for a return and refund. Paytm approved the return and it more than 15 days return is not picked up and event the amount is not refunded. I have dropped several mails to paytm customer care but nothing happened. I am seriously pissed of with the paytm services. Please look into the matter and get my money back.

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Address: New Delhi, Delhi

Dear sir, I purchased 32 gb strontium nitro 466x memorycard which order no. is #[protected]. But they sent me a simple 32 gb card. And i tried many times to call on paytm but after waitng 60-60 minutes no body received my call and my 200 rs balance got finish. Plzz help me to get right product from paytm. I am sending you the photos of the product i ordered and recieved.

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Address: Chandigarh, Chandigarh

Order Number: MPtkt[protected] | This was the first order ever i had placed with your company and i am completely surprised on the service given, this was supposed to be a gift but now my task has increased may folds . this is a complete waste of time and harassment to the customer and probably my first and last association with your group. I have received an incomplete consignment against Order No.[protected]. The article with below description is missing ?? Police Pure 75 Ml Men Edt. I am attaching the below ref pictures 1. Images of received product along with inner and outer packing. ( find the ref pic attached, the outer packing was with the invoice taped with normal cello/transparent tape ) 2. Delivered product was tampered or not. (not tampered) 3. Inner seal of the product was broken or was intact. (was intact ) 4. Paytm tape was used for packing or not. (no Paytm tape was found on the packing inside or out) 5. Image of invoice received.( find the ref pic attached ) rgds Shivani [protected]

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Address: Mumbai City, Maharashtra

i have initiated a transfer of 5000 tp punjab national bank it causes a fail of recharge but amt was deducted this is emailid came frm there on gmail Prakash, Mar 19, 13:31: Hi there, I am Prakash, and I am going to do my best to solve your problem. I understand that your transaction did not go through even though the amount was deducted from your account. I feel terrible you had to experience this. We’ve checked and discovered that the recharge was unsuccessful due to an issue with your bank. I have already initiated the transfer of Rs 5000 to your bank. The bank may take 3-10 working days (and sometimes even more) to show this money in your account/card. If there is any delay in receiving the refund, please check once with your bank quoting the refund reference number[protected]. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Prakash

Complaint marked as Resolved

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Address: Lucknow, Uttar Pradesh

I purchased a Titan Gold Contemporary Analog watch from paytm site. and i paid full payment. but paytm shiped this order from Go Javas Courier. but I can not trace my order. Regarding this issues I tried to contact paytm and many times send complains to paytm but no any responce and call customer care executive from paytm site. when i raise queary to paytm then paytm computerised response that customer care representive talk back after 1 hour. but no any talk to me and no any response by paytm. My Product Order No.[protected] Order Date - 04 march 2015 Order time - 4:20 PM

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Complaint marked as Resolved

Verified Support

Mar 31, 2015

Gojavas Courier Customer Care's response Dear Vikas, Thankyou for sharing your concern with us, but you havent shared your AWB no. so that we can get this sorted for you.For your convenience you can email at : [protected]@gojavas.com with all your details. Regards, Team Gojavas

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Address: Araria, Bihar

I have been mailing to the customer support of PAYTM about some fraud person using my card details for recharging or shopping purpose but i didn't got any response from their customer support yet. What kind of customer service they have .

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Address: New Delhi, Delhi

its been more than 7 days, my account is not upgraded yet.i am having a of cash backs which is pending order no :[protected] and when ever i am claiming for it, its showing that wallet limit has exceeded, I have send so many of e mail to the Paytm but they do not concern about it and they are not adding cash back to my wallet and Sir i request you to please take some strict actions against the Paytm so these mistakes can not repeated again

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Address: Hyderabad, Andhra Pradesh

Dear #paytm, its been more than 20 days, my account is not upgraded yet.i am having a lots of cash backs which is pending order no :[protected] and order no :[protected]. when ever i am claiming for it, its showing that wallet limit has exceeded, please verify and upgrade.Before 10 days i received a call from Paytm customer care team to schedule a KYC visit.After that no executive officer visited to my place to collect my document copies.sorry to say i never excepted this from paytm. please solve this issue and upgrade my wallet ASAP so that i can claim for my cash backs.Dont tell me to send mails to [protected]@paytm.com.i have done it 25 times.

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Address: Pakur, Jharkhand

I RECHARGED MY MOB NO - [protected] ON 28 MAR 15 THROUTH PAYTM AND GOT RESPONSE, THAT Payment of Rs. 220 is received by Paytm ! AND NB Transaction No IG00UKYGZ2 FOR THE PAYMENT. SAID AMOUNT RS. 220/- HAS BEEN DEBITED FROM MY ACCOUNT BUT MY MOB HAS YET NOT BEEN RECHARGED. I CALLED TO BSNL CUSTOMER CARE TELLING THE SAME PROBLEM, AND THEIR REPLY WAS THAT THERE IS NO PROBLEM FROM BSNL SIDE. I REQUEST YOU TO LOOK INTO THE MATTER AND DO THE NEEDFUL . THANK YOU ...

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