PayTM Mobile Solutions Complaints & Reviews

Hi Team, I have booked a BUS ticket from my Paytm id: [protected] ([protected]@gmail.com) from GOA to MUMBAU on 2nd MAY 2015. Later that I have called customer care for an query for cancellation procedure and not asked to cancel my ticket. But your representative had cancel the same. ISSUE: I didn't receive any cash in my Paytm cash wallet as well as in my Kotak bank. Please assist me on the same. Looking forward from hearing you. Regards, Akhilesh Singh [protected]

Dear Mam/Sir, I am very disappointed with my experience with paytm.com. This is my first purchase on paytm.com. Please find the details which I reported to paytm.com at [protected]@paytm.com and [protected]@paytm.com on 18 Mar 15, 19 Mar 15 and latest on 26 Mar 15 to [protected]@paytm.com via email as a third and last stage of grievance redressal system of paytm.com however no response is received against this. Please find the initial letter complaint sent via email in the quote. " Air Force Station, Barrackpore 19 Mar 15 The Customer Care Manager, paytm.com, RETURN OF DEFECTIVE PRODUCT : PAYTM ORDER #[protected] Dear Mam/Sir, 1. Refer my complaint email of dated 18 Mar 15 to your customer care regarding newly purchased laptop from paytm. 2. I do not understand your email reply of "Replacement/Exchange is not available", as while purchasing the item your return policy page mentions as shown below:- Return Policy We would be open to accepting returns within a period of 15 days from the date of delivery of the item. This is only in the case of damaged/ defective/ wrong products received. In such cases, please inform our customer care within 24 - 48 hours of product delivery. Also share a few photographs of the product and packaging, highlighting the issue with the product. 3. I would like to mention that I received the defective product from your end with the defect " laptop does not power on with battery" and " amber light flickering with AC power cable connected means battery not charging at all". I reported the issue within 24 hrs of receipt of the laptop via email to your customer care. Further I report in details the defect of the received laptop within two days of receipt of defective item. As per your return policy mentioned while purchasing I am eligible for return/replacement of the defective product. 4. In view of this, I feel cheated with your advice to me for contacting with Acer Service Centre for warranty repair as my case is not of warranty issue, instead it is the issue of defective product supply from your end. This is my very first experience with the paytm.com. 5. Further, let me mention to you that I online buyer from flipkart, infebeam and snapdeal for electronics item and I found their customer support to be very good and I got replacement / refund of my money against return of defective product as per the return/replacement policy. 6. In view of this I would like to have return/replacement of the laptop supplied to me by paytm.com and refund of the money I paid for the purchase of laptop. 7. Looking forward for favourable reply from you accepting my return/replacement of the defective product (laptop) as mentioned in your return policy while purchasing the item and refund the money accordingly. Yours faithfully, (H M Talsaniya) Wing Commander Indian Air Force M-[protected] " It is very clear from terms and condition of paytm.com that I should get return of defective item received from paytm.com. I followed the procedure of reporting the issue however no response on relpacement/return of defective item is received from paytm.com. I paid through credit card. I look forward that my complaint gets resolved and I get replacement of defective laptop or return of defective laptop with refund of money. Thanking you, (H M Talsaniya) Wing Commander Indian Air Force M-[protected]

i have ordered a pizza via paytm gateway but it dudcted the amount of 500 rupees and transaction went failure. kindly refund the money. i am attaching the pdf file of that transaction. Transaction was successful at my end, it deducted the amount of 500 rupees but at your end it shows failure.

order no.[protected] I have ordered 4 combos of floaters and shoes i. e total of 8 boxes which i should recieve in the parcel in form of 4 suborders. But at the time of receiving i just got only 4 boxes and paytm gave me message that your order is delivered. My money is stuck and i have complained so many times even send the images of the received product and they are not responding and not even giving my money back. Please help me...

Dear Sir, This is with regard to my order #[protected] Micromax Mobile Battery for A116 which is recd today by me. Upon using the same on my mobile it is not working and also not getting charged. Kindly let me know how the same has to be sent to you for exchange. Regards, Vijaya Sethuram

Dear Paytm, I have Account Somashekara S - [protected] (soma.[protected]@gmail.com) I need recharge immediate for Rs.1700/- for Airtel [protected], Rs.1700/- Refund to My Bank Account other wise i will file a Complaint against on paytm in consumer court, its happening for me 2nd time,

Today In the morning at 28 Mar '15 6:19 am I had add money to My wallet with ORDER NO.[protected]. The money has deducted from My SBI bank debit card ( I had checked into My bank account ) but it has not come into My paytm wallet account till 9:30 am. So then I have cancelled the order at 9:30 am. The order is showing Rs. 400 has been refunded to your bank but the amount has not yet come into My SBI bank account. I had tried to call on customer care many times and the amount has also deducted from My mobile balance on this No. [protected] ( Paytm No.), but nobody has picked up the phone. I am facing this type of problem the third time on Paytm.

Sir my paytm mobile is [protected]. From this account, my balance of rs 600 has been transferred to an unknown no.kindly sort out the issue and transfer the balance of rs 600 into my account. Kindly sort out the request its a humble request kindly look into it.

Dear PAYTM Team, I suppose Paytm offers 1. 100% assurance 2. Paytm Trust 3. Our Promise Kindly refer the commitments published on ur website. I have made a purchase order no. #[protected] wherein it was mentioned using promotional code A10K would offer Rs. 9999 as cash back in my paytm wallet. 1st it mentioned on shipment it would be credited in 24 hours. 2nd On the product was shipped, it mentioned upon delivery it will get credited 3rd from the pic below you can notice it says promo code is accepted and within 2 hours it will get credited. It is more 48 hours. and there is no information about credit. I have also sent mail to [protected]@paytm.com however, there is no response received from your team… I would request for your kind response on the above matter. REFERENCE NO. 1. Ticket #[protected] 2. Ticket #[protected] I AM ALSO ENCLOSING HEREWITH MAIL EXCHANGE WITH UR TEAM REGARDING ANOTHER ISSUE AND WHEN SOUGHT INFO ABOUT MY CASH BACK TO PAYTM WALLET, NO RESPONSE RECEIVED. SOLICIT YOUR SUPPORT AND FIRM RESPONSE.

As per the scheme on paytm, I purchase iphone 6 and applied promotion code which says i will get cash back in my paytm wallet of about 9999. It is 3 days so far there in no cash back in my account. I look forward for support to resolve this issue.

Teknolgic Keychain Powebank 1200mAh With Micro USB data Cable Universal Power Bank form your paytm order #[protected]. Still haven't receaved can u plz deleverd on below address. Yusyf drive chwal, Shri Ram Nahar Cutting No.5, Near Mohamd Ali Vakhar, Kurar vaillage Malad East Mumbai 400097. Name :- Rajkumar Yadav Email :- [protected]

Dear Sir, As per subject I have recharge my vodafone no [protected] by my paytm acc. of Rs 498 but still they have yet not recharge instead of my continuing mailing.Also Transaction receipt Order no: #[protected] Sat Mar 21 2015 [protected] toshniwal.[protected]@gmail.com Sir kindly take action so that such fraudent cannot be happen again.

I booked a bus using the paytm app! The boarding time was 11.15..i reach boarding point at 10.30..all well!! But no bus came. Not a single bus from nila travels. I called the customer care number 18 times and they kept cutting my call!! They dint send me any number to contact, not picking my call and left me stranded. I waited and tried till 12.30 am. I have all the call log showing the calls being cut at 6, 3, 4, 2 seconds after picking...

To Paytm head department, When I will get my order forme find f105 dual sim phone (Black) with order no[protected] shipped. Product not Shipped yet, It's 1 week over after placing order. It already exceeds the estimated shipping date 25 March and it's now 27 March which also exceeds the estimated delivery date given by paytm. Ship it fast or refund my amount Rs 694/- I request you to take escalate this issue, what is going on paytm either ship it fast or refund my money or else I will take this matter to the consumer forum. . . you have wasted my precious time and money as well. You have to compensate for that.

hi i m mahavir jain i have mad a recharge of 2550 on reliance bigtv on 15 march with order no [protected] today is 27th march i have sent more then 15 mails to the compnay that i have not get the recharge, and the company is replaing that "this is true that i dot get recharge and they will do best for me to solve this problem" but still i dont get my 2550 rs back.. so please anyone help me. thank you.

i ordered assembled product .but i found damaged and non assembled product.i complaint in paytm care.and said to me, to send snaps and some detail of product, i have been sent snaps and detail of product.but tan days gone .but even now i did not get any responce .and i have been sent many mails for responce. but nothing result. order no.[protected]. ticket id[protected].

one of my friend naresh nampelli, emailed you through (nampelli.naresh.[protected]@gmail.com) have done a transaction for me to that my postpaid bill of idea network on 05/01/2015 amount of 460 rupees using through your Paytm but the amount was deducted from his account and hadnt paid for idea network for this issue i have met sbi bank also they were also declared that was your fault so i want my money back within soon For your verification transfer id [protected]G00KFIKN0 Transfer to 6227 amount 460/- my email id [protected]@gmail.com

Hi, I am Satabdi Dash. I have ordered a Transcend 1TG hard disk . But I received an order having Toshiba hard disk. Invoice which I have received is of transcend. My order I'd is[protected]. I have tried to reach Paytm customer care executives over phones and emails but no one is responding. Thanks, Satabdi

Hi team, I have booked the ticket from Goa to Mumbai on 2 May 2015 from Paytm and as now I want to cancel the ticket as the date is wrong. Please help for this. Also I haven't received any cancellation link in my message. Regards, Akhilesh Singh [protected]

Following issues are pending with PayTM support. I have mailed them "n" number of times for each issue on [protected]@paytm.com keeping their Service Head and Grievance Officer also in loop at [protected]@paytm.com & [protected]@paytm.com but never got resolutions. Even Service Head and Grievance Officer are like sleeping emails with not even a single reply till date.Order Number[protected]> Ticket #[protected]> The product sold is without any MRP and Mfg/Imp Date which is illegal --> Ticket pending resolution from 4th Mar 2015Order Number[protected]> Ticket #[protected]> Sending rotten old products which are having Mfg Date of 6 months old and just near their expiry date --> Ticket pending resolution from 19th Mar 2015Order Number[protected]> Ticket #[protected]> The product sold is without any MRP and Mfg/Imp Date which is illegal --> Ticket pending resolution from 19th Oct 2014 --> More than 20+ reminders sent from my endOrder Number[protected]> Ticket #[protected]> Even after charging shipping fees, seller does bad packaging to damage products --> Ticket pending resolution from 15th Feb 2015 --> More than 10+ reminders sent from my endOrder Number[protected]> Ticket #[protected]> Sending rotten old products which are having Mfg Date of 1 Year 1 months old and nearing expiry --> Ticket pending resolution from 20th Mar 2015Order Number[protected]> Ticket #[protected]/[protected]> Sending a fake product even after boasting that all products on PayTM are original. Selling fake products is fraud and illegal --> Ticket pending resolution from 24th Mar 2015Immediately need following1] Resolution for all pending issues and deliveries2] Apology note from PayTM.com3] Compensation of Rs. 5000 for my time, effort and harassment caused by PayTM.com