PayTM Mobile Solutions Complaints & Reviews

Hello
This is regarding paytm.com site.
My registered number is [protected] and i try many times to recharge my
mobile but money was deducted but recharge was not completed. i also contact to my bank but they said money is not refunded by the paytm.And Paytm told me to contact bank. Means they both told me to contact each other and i am not getting my money back . And these are the details

31-Dec-12 65552886 Idea Prepaid number [protected] Rs.100 Payment Failure

29-Sep-12 50554324 Idea Prepaid number [protected] Rs.25 Payment Failure

29-Sep-12 50554172 Idea Prepaid number [protected] Rs.25 Payment Failure

29-Sep-12 50553288 Idea Prepaid number [protected] Rs.30 Payment Failure

29-Sep-12 50553106 Idea Prepaid number [protected] Rs.25 Payment Failure

9-Sep-12 50552980 Idea Prepaid number [protected] Rs.25 Payment Failure
[Retry]
29-Sep-12 50552823 Idea Prepaid number [protected] Rs.25 Payment Failure

28-Sep-12 50532267 Idea Prepaid number [protected] Rs.49 Payment Failure

16-Aug-12 46047118 Idea Prepaid number [protected] Rs.50 Payment Failure
[Retry]
14-Aug-12 45833364 Airtel Prepaid number [protected] Rs.333 Payment Failure

5-Aug-12 44892258 Airtel Prepaid number [protected] Rs.333 Payment Failure
[Retry]
05-Aug-12 44891924 Airtel Prepaid number [protected] Rs.333 Payment Failure
[Retry]
12-Aug-12 45572077 Airtel Prepaid number [protected] Rs.333 Payment Failure

i request you to plz refund my money in paytm cash
urvashi sharma
[protected]

Sir, it is more than one month till now I didn’t get my cash back in my a/c from “pay tm”. Actually during online mob recharge on date 23-nov-2012, the recharge was failed and my money was deduct from my account, total an amount of Rs. 310.00 (98.00x2 and 57.00x2). Then on date 01-nov-2012, the same problem occur during recharge, during this time total an amount Rs.123.00 (98.00+25.00). Below I am giving the detail of the recharge process.
Mobile nob. Order nob. Amount
[protected] 57428880,57430047,57430268,57430993,57431421,57433872 (98x2)+(57x2)=310
(five order numbers but among which money deduct 4 times)
[protected] 58609291, 58609716 98.00+25.00
If necessary I will give my transaction number. Sir please help me to get my money back

Dear Sir,

I used paytm site on 26 Nov 2012 for paying bsnl postpaid bill by HDFC credit card two times, unfortunately both of them were failed. The order ids are below.

57874260
57873941


The transaction amount for each was 760 rs. So 760x2=1520 rs was debited from my HDFC credit card.

I was refunded 760 back to credit card but the amount for another failed transaction rs 760 was not refunded.
So please refund remaining 760 rs ASAP. I already waited one month for refunding the amount of 760 but no use.

Please take necessary steps to resolve this problem asap.

Regards
Kumar P

A recharge was done from paytm.com but unfortunately it was unsuccessful . I got a mail that the recharge was unsuccessful and the money R.S-20/- will be refund to my paytm account. but it was not re fund.

I booked bus ticket via PayTM.com on the ticket they did not mention any details except Bus operator name and Ticket PNR. then i wrote EMAIL to so called PayTM customer care [protected]@paytm.com. They have given operator number. I called up and asked about the ticket details they had given bus number and bus manager number. but on the actual journey day when board into the bus the manager in the bus who behaved very rude with and said that your are not listed in chart and through me out of the bus and i called up the number which i have called earlier they said that you are not listed in our Database, go and talk with who ever sold ticket to you. at that time what can i do, it is almost 10.30 PM even the i got some number of PayTM office and called up no body lifted phone and wrote to mail to customer care no replay as of now. Please take certain action on PayTM and its operator.

Ticket details

Name Mr B: Chadrasekhar seat: L14 Ticket ID:MEX13P

PNR: KT015164

I have recharged for Rs.351/- in VODAFONE mobile No. [protected] on 01 Nov-2012 at 05:00:54PMIST vide order No. 54485425 and banking transaction id number (*CCA12KLQV840IGD7862751) TRANSFER TO
[protected] AVENUES INDIA PRIVATE* through www.paytm.com. Subsequently I
have received a msg from my bank that money Rs-351/- has been debited from
my account but not credited in my mobile. Thereafter, I checked my order status of my paytm account, there was a remark that mount credit in paytm cash. Then I checked my paytm cash, but there was no any amount.
In this regard, accordingly I approached customer care paytm care through my mail id i.e abdul71.[protected]@gmail.com on 2nd Nov 2012. Till then I am writing day by day to them, but they giving me sweet dose. Know two months have spent and I have only option to request you kindly refund my said amount to my bank.
It will be highly thank full for this kind of act.

Regards,
ABDUL HAMID
M/No.[protected]

dear sir,
i used the online recharge service of paytm.com , i was recharge my mobile from 110 rs ([protected] tata docomo) on dated 12 nov-2012 but transition was failed and amount was deducted from my bank account, there was an option that transfer to bank, i was just clik them and message appear that the amount wll be reflected in your back account within 21 days.
but sir, right now i have not receive my amount on my bank account, i have have already complaints this in their (paytm.com) cutomer care via mail, but they do not give any satisfactory reply , i have give some mail transitions .
details off transition are follow:-

login ID in paytm - [protected]
mobile no- [protected] (tatadocomo)
order no.[protected]
Date: -- 12-Nov-12



mail transition between me and paytm care are-



Pawan Kumawat, Dec 17 12:31 (IST):
dear sir,
the time period of 21 days is over but i have not receive my amount Rs 110 in my account.i have already talk with branch abut this, but they don't have any information abut this matter plz provide me help as soon as possible regarding my problem already discussed with you, once again details are followed :-login ID in paytm - [protected]
order no.[protected]
Date: -- 12-Nov-12
amount : -- 110 
thanks & regards pawan kumawat[protected]

From: Paytm Care <[protected]@paytm.com>
Sent: Mon, 10 Dec 2012 16:43:26
To: Pawan Kumawat <pawan.[protected]@rediffmail.com>
Subject: Request received for: [Paytm Care] recharge fail (ticket #[protected]ticket #[protected]

We care, because you matter.





Ticket #[protected]: Re: [Paytm Care] recharge fail (ticket #[protected]









Hi Pawan Kumawat,We have received your request, thanks for writing in. As of now we are looking into your concern and as soon as we're done, we'll be sure to reply.Ticket number is[protected].If you want to add anything further, you can do so by replying to this e-mail.We care!
Team Paytm
Pawan Kumawat, Dec 10 16:43 (IST): Dear Rachit,
my self pawan kumawat & i am registered with [protected] in you paytm services.
on 12 nov i had recharge with 110 rs my mobile no [protected] (Tata docomo GSM) but it was fail due to technical reason . and website ask me transfer to bank amount. i was clikl on transfer to bank button but right know i haven't receive any amount in my bank account please help ...because time period of 21 days is over......
details are follows :
login ID in paytm - [protected]
order no.[protected]
Date: -- 12-Nov-12
Thanks & Regards Pawan Kumawat
[protected] ************************** From: "Pawan Kumawat"<pawan.[protected]@rediffmail.com>
Sent: Mon, 10 Dec 2012 16:42:02
To: "Paytm Care "<[protected]@paytm.com>
Subject: Re: [Paytm Care] recharge fail (ticket #[protected] Rachit, Dec 03 12:19 (IST):
Hi Pawan, I’m Rachit and I’m gonna do my best to work with you to solve this. I understand that your money still hasn’t reflected in your bank account and I’m really sorry to hear that. As per our records, we have initiated the transfer of Rs. 110 to your bank account. The refund process for each bank varies and it could take up to 21 days to reflect in your account. You can check with your bank with refund reference number [protected].. I hope this information was helpful, otherwise simply hit that reply button and tell me what more can I do to help. I care,
Rachit Pawan Kumawat, Dec 03 09:14 (IST):
dear sir,
the time period of 21 days is over but i have not receive my amount Rs 110 in my account. i have already talk with branch abut this, but they don't have any information abut this matter plz provide me help as soon as possible regarding my problem already discussed with you, once again details are followed :- login ID in paytm - [protected]
order no.[protected]
Date: -- 12-Nov-12
amount : -- 110 Rs. please help me .....
Thanks & Regards Pawan Kumawat
[protected] Rachit, Nov 19 15:42 (IST):
Hi Pawan, We have already initiated refund from our end. Now, it's a bank procedure to reflect the amount into your bank account. A bank may take upto a maximum of 21 days to reflect the amount into your bank account. Your bank with refund reference number [protected].. I care,
Rachit Pawan Kumawat, Nov 19 15:22 (IST):
dear sir,
i am not receive my amount rs 110 on my account . please check and revert me as soon as possible. i think there is a problem. Thanks & Regards Pawan Kumawat
[protected] Rachit, Nov 15 13:52 (IST):
Hi Pawan, I’m Rachit and I’m gonna do my best to work with you to solve this. I understand that your money still hasn’t reflected in your bank account and I’m really sorry to hear that. As per our records, we have initiated the transfer of Rs. 110 to your bank account. The refund process for each bank varies and it could take up to 21 days to reflect in your account. You can check with your bank with refund reference number [protected].. I hope this information was helpful, otherwise simply hit that reply button and tell me what more can I do to help. I care,
Rachit Pawan Kumawat, Nov 15 10:01 (IST):
Dear Rachit,
my self pawan kumawat & i am registered with [protected] in you paytm services. on 12 nov i had recharge with 110 rs my mobile no [protected] (Tata docomo GSM) but it was fail due to technical reason . and website ask me transfer to bank amount. i was clikl on transfer to bank button but right know i haven't receive any amount in my bank account please help ...because time period of 21 days is over...... details are follows : login ID in paytm - [protected] order no.[protected] Date: -- 12-Nov-12 Thanks & Regards Pawan Kumawat
[protected] From: Paytm Care <[protected]@paytm.com>
Sent: Mon, 03 Dec 2012 12:19:59
To: Pawan Kumawat <pawan.[protected]@rediffmail.com>
Subject: [Paytm Care] recharge fail (ticket #[protected] We care, because you matter !! Ticket #[protected]: recharge fail Rachit, Dec 03 12:19 (IST):
Hi Pawan, I’m Rachit and I’m gonna do my best to work with you to solve this. I understand that your money still hasn’t reflected in your bank account and I’m really sorry to hear that. As per our records, we have initiated the transfer of Rs. 110 to your bank account. The refund process for each bank varies and it could take up to 21 days to reflect in your account. You can check with your bank with refund reference number [protected].. I hope this information was helpful, otherwise simply hit that reply button and tell me what more can I do to help. I care,
Rachit Pawan Kumawat, Dec 03 09:14 (IST):
dear sir,
the time period of 21 days is over but i have not receive my amount Rs 110 in my account. i have already talk with branch abut this, but they don't have any information abut this matter plz provide me help as soon as possible regarding my problem already discussed with you, once again details are followed :- login ID in paytm - [protected]
order no.[protected]
Date: -- 12-Nov-12
amount : -- 110 Rs. please help me .....
Thanks & Regards Pawan Kumawat
[protected] Rachit, Nov 19 15:42 (IST):
Hi Pawan, We have already initiated refund from our end. Now, it's a bank procedure to reflect the amount into your bank account. A bank may take upto a maximum of 21 days to reflect the amount into your bank account. Your bank with refund reference number [protected].. I care,
Rachit Pawan Kumawat, Nov 19 15:22 (IST):
dear sir,
i am not receive my amount rs 110 on my account . please check and revert me as soon as possible. i think there is a problem. Thanks & Regards Pawan Kumawat
[protected] Rachit, Nov 15 13:52 (IST):
Hi Pawan, I’m Rachit and I’m gonna do my best to work with you to solve this. I understand that your money still hasn’t reflected in your bank account and I’m really sorry to hear that. As per our records, we have initiated the transfer of Rs. 110 to your bank account. The refund process for each bank varies and it could take up to 21 days to reflect in your account. You can check with your bank with refund reference number [protected].. I hope this information was helpful, otherwise simply hit that reply button and tell me what more can I do to help. I care,
Rachit Pawan Kumawat, Nov 15 10:01 (IST):
Dear sir/Madam
my self pawan kumawat & i am registered with [protected] in you paytm services. on 12 nov i had recharge with 110 rs my mobile no [protected] (Tata docomo GSM) but it was fail due to technical reason . and website ask me transfer to bank amount. i was clikl on transfer to bank button but right know i haven't receive any amount in my bank account please check it and reply me soon.... details are follows : login ID in paytm - [protected] order no.[protected] Date: -- 12-Nov-12 amount : -- 110 Now status in my paytm account : -- Transferred to Bank
Thanks & Regards Pawan Kumawat
[protected] Catch India as it happens with the Rediff News App . To download it for FREE, click here This email is a service from Paytm Care Message-Id:AQ54PN92_50bc4b95d661a_636f14a[protected]b7_sprut Catch India as it happens with the Rediff News App . To download it for FREE, click here Catch India as it happens with the Rediff News App . To download it for FREE, click here


please help me......

thanks and regards
Pawan kumawat

dear sir,
i have recharge my MTSblaze data card for RS.528 on 16-nov-2012 Order No :56547258 in paytm. it has been failed. i have send the mail to paytm to transfer the amount to my account. They told it will take 21 days to transfer the amount . After 21 days the amount is not added in my account. then I have send mail regarding the amount on (12-Dec-2012) They have told it will take another 21 days. Every time they are telling it is under the process.i don't how many 21 days they are taking to transfer amount. i want to know whether they are sending the my money...KINDLY LOOK INTO THE MATTER AND REFUND THE DUE AMOUNT AS EARLY AS POSSIBLE.

regards,
P.Arun Prabhu

PayTM is a real fraud website. If your transaction does not go through - they will say it will take 21 days to refund your money. This is just a scam to hold on to your money for free for 21 days. In my case, I didn't receive the money even after 70 days and when I complained - they just chickened out by saying something went wrong and again we have started and again it will take 21 days. They are a bunch of thieves.

my payment is deductued in three times but recharge is not done. the amount is 250,100,60. pl refund to amount in my account. thank you

I attempted to recharge my tata photon+ through online payment via www.Paytm.Com on 22 nov 12. I DID a transaction of rs 450 for the monthly recharge of tata photon plus. Although the money got debited from my sbi account but the recharge DID not take place accordingly. The reference no. For the sbi transaction on 22 nov 12 is as follows:-
6444359ige2091541 transfer to [protected] paytm mobile solutions
paytm has no means of correspondence for redressal of such grievances. It is requested that matter be investigated and money be reimbursed.
Regards,

Transaction Details:
[protected]
Card Number : 4862xxxxxxxx4001
Amount : INR 9000.00
Merchant : PAYTM Mobile Solutions Pv

Un authroized use of my credit card as per the above alert received from my bank.

i am baban kumar sha,i recharge 148/- of my vodafone number[protected] on the dt of 18/11/2012 through pay tm,but recharge has not successful ,but the amount has deducted from my sbi account [protected].my transaction id is susil_2012 & my registered mobile no is [protected] of pay tm. so kindly refound my money.

Dear Sir,

I recharge my prepaid number from paytm.com but deduct my balance Rs. 120.00, I find out mobile number to contact to company but there is no number in site, only provide email.

Its a fraud website, no contact and no response from this website.

I request to you please needful help

Order Number :[protected]
Amount :- Rs. 120.00
Date :- 23.11.2012

Regards,
Gopil Gawande
+90 [protected]

I have recharged my airtel mobile number 99******88 using paytm.com and got recharge successfull email with order number 55209084. But I didn't received any recharge in my airtel. I ask for that from paytm and they asked me to ask from airtel. I call airtel and they told me that they had not received any recharge request from paytm. Later paytm addmited via mail that the problem was on their side and my debited amount 125/- will be added to may paytm cash. But it didn't happen. I have mailed paytm many times but I got not more than a auto generated mail to take care the issue. More disgusting is that when today they ask me again to talk to airtel. Now where that recharge amount had gone. They are not taking my issue seriously and not willing to refund my 125/-

Himani

I tried for special recharge of Rs 5/- for my vodafone number through paytm on 5th october'2012.The recharge was failure and money got deposited to their so called Paytm Cash.I went for the option to refund it to my ICICI Bank account.But It's completed 1.5 months, still the money is not credited to my account.I sent mail them twice with keeping CC to ICICI bank customer care.ICICI customer care confirmed me that paytm still has not processed the amount to my bank account.And their customer care is so unprofessional that They have not given a single response of My 2 mails.I have registered with my mobile number and eMail Id ([protected]@yahoo.com) with paytm.And I sent my mail with this registered email id only twice.But there is no response from their side.

It is not a matter of 5 rupees .It's a matter of ETHICS and BELIEFS, which was not maintained by them.

I will not go further for any future recharge with paytm.

Thanks&Regards,
Sambaran Sarkar

I had made a payment of Rs200/- for renewal of my dishtv account on Nov 19' 2012.
Money was deducted from ma account but not reflected on ma dishtv account.
I had sent mail to customer care for same but got no response just a ticket Number as follows
Ticket #[protected]: Recharge not Successful

I had recharged my aircel prepaid( [protected]) recharged is not done but my credit card a/c is debited.and i had also mail paytm.com,not a signal replay from that side.do to do kindly help me.

my paytm account balance rs299/- transfered to my bank account on 16/11/2012, but the amount not credited in my bank account

Your Order Summary


Order Number: 54317352
Order Date: 31 October 2012 13:11

S.No. Description Status Amount (Rs.)
1 Recharge of Rs.110 for BSNL mobile number [protected] SUCCESS 110

Net Payment Received

Rs. 110

Payment Mode:
Rs.110 paid by DC ( | 459151 ). Your bank reference number is [protected]


Customer Services

For any query, you may contact us at [protected]@paytm.com mentioning your order no.