PayTM Mobile Solutions Complaints & Reviews

Hiiii
Sir
I have Done My recharge From Paytm.com, But My recharge Is failed and payment is deducted from my account.
I hav Sent Many Mails To them About This issue, But I dont get any satisfactory reply from them, On their site they show on the order status that the recharge is failed, and on the other hand they dont refund me my deducted money. they said me to send a bank transaction copy, but as i hav done my recharge from a visa debit card , how can i get transaction details and how can i send it to them...
My Recharge Details Are As Follow
Vodafone Prepaid number [protected]
Order Number 49781968
please do something about this as soon as possible.
thank you
Karan Narula

I tried to recharge my Tata photon plus from paytm website and one of the amount listed to recharge was of Rs. 999. I selected that and submitted all details of credit card but recharge was unsuccessful. I had read similar complaints for this site some time back but I thought to try it once and sadly I also experienced the similar fate. Money was deducted from my account and now paytm says that it takes around 21 days to refund to my bank account. This is rubbish, I have been using many sites for online shopping and it never took more than 3 to 4 days for any refund in case of similar unsuccessful transaction. In addition to this they do not have any customer care number on which we can call and check. I do not know the way forward, how to get my money back. There is one option of going to consumer court against this site, any other suggestion?

i recharged my airtel prepaid number using paytm by means of indian
overseas bank net banking and my order number is 49340681,but i can't get
recharge and money were transferred from my indian oversaea bank
a/c.according to you money should be refunded into my paytm cash in 2hours
but till now it is neither refunded into my paytm cash nor into my bank account...so please response fast on this
issue...

HOPING THAT YOU
WILL RESPOND ON THIS AND HELP ME....THANK YOU

I had recharged me Airtel cell phone with postpaid connection, tried to recharge the phone with an amount of rupees 333X6 times=1998, where as i was a regular user of the above mentioned company Paytm, in the month of last April/May. As it was unsuccesful recharge that amount must be automatically revert to my Andhra Bank amount. I have sent my Bank statement includes proof of above said amount of rs 1988. For first time they were responding me frequently, then all on off a sudden they are mum at my continuous emails.

Now a days there are not even giving any reply to my emails.So kindly take action and do justice to me.

i didnt knowcthat paytm was a scam...

Today i tried to recharge my Docomo with 246 Rs through PAYTM's official app for Android.it showed me that transaction was rejected by Bank.
i tried 2nd time n got a blank page doing nothing,after waiting for a while i closed the app.

then checked my Account Balance n found that 492 rupees were deducted :(

i mailed to [protected]@paytm.com n got an automated reply that after 2hours or so if recharge fails due to some prblms the amount will be added to my paytm cash,whence i can recharge again.

but so far my paytm cash is showing zero balance.

this is absolutely pathetic and tantamount of cheating on paytm's part.

i want my 492 Rs refunded

sir,i had try to recharge my dish t.v through my paytm cash in my a/c ,but they had deducted the balance from my a/c and now they are not refunding it even i had put them the query..its a humble request please do the ned ful..as soon as possible.

sir i have done a recharge from paytm site of rs 250 on 3 sep in mob [protected] .payment done through net banking but my mob not recharge till now . pls either recharge my mob or refund my money in my account . thanking you ........................................................

I tried for mts mblaze data card recharge of rs. 3990.
After transaction it's showing ki amount is not valid though on official site it is showin the same ammount which I tried on paytm site !! my transaction id number is 47521328.
Now they transfered the amount to my account but for refund there is no option like my accoun on site !! I just want my amount to be refunded to bank !!
Because the site is not able to recharge it !!!

I HAVE NOT RECEIVED THE REFUND AMOUNT HAVING ORDER NO.46078969

respected sir,
few days ago i had complained regarding my amount loss from paytm.com, after that the amount was refund in my paytm cash account, and then i had sent a request to transfer this amount in my bank account. but today i have a call from paytm.com having all information of my paytm account.he told me to give him atm card no. only. he told me untill n unless u will not tell us that no. we cant send the money.
the call was from [protected] and [protected]. and after that 2500 rup. debited from my account.
so i request you to take a strict action regarding this. and try to solve my problem.
thank you.

paytm debit Rs.333 but i not recevie the reacharge plese paytm credit my Rs.333 in my account

Hi,

This is SARVESH KUMAR SINGH.

I have written to Paytm about the fraud done from my brother's bank account . They generated a ticket (Ticket #[protected] and asked for order number, mobile number/ subscriber ID and the amount recharge/bill payment amount as below

Hi,

Send us your order number, mobile number/ subscriber ID and the amount recharge/bill payment amount in order for us to check the details and help resolve this. Sorry if we inconvenienced you.

Best Regards,
Vikrant
Team - Paytm

but as we don't make any transaction we don't have these details. I told him too many times that i don't have these details but again and again they ask for the same. Below is the first email i send to them. So please take appropriate action so that i will get my money refunded.

In one of my reply i have also attached the bank statement buy they ask for the same details.

I am attaching the banks statement also.

Hi,

This is SARVESH KUMAR SINGH.

I am writing on behalf of Brijesh Kumar Singh my brother.

Fraud transaction done from your website. Please find the details
below.

When he printed his bank statement he found that 7 transaction has
been made from his debit card which he hasn't made with

dated[protected] and[protected] each of Rs 1000.

Five transactions have been made on[protected] and two on[protected]
.

The transaction details as below

on[protected]
pos 610839 paytm.com noida
pos 611074 paytm.com noida
pos 611153 paytma.com noida
pos 611302 paytm.com noida
pos 611467 paytm.com noida

on[protected]
pos 626060 paytm.com noida
pos 626151 paytm.com noida

Each of the above transaction is of Rs 1000.00/

Please refund Rs 7000.00/ as these transaction are not made by my
brother. Its fraud done from his card by some one.

So please take action and refund the money.

If you have any issue regarding my query call me on my mobile
else provide your phone number.

Waiting for your quick reply.

Thanks.
Sarvesh Kumar Singh

I did a recharge of 151 special recharge of BSNL to my no [protected], my order no is 46322205, but i didn't get this recharge not even i get any message of recharge to my cell,then i contact to paytm and their executive (Saurabh) said to me that your transaction number for BSNL is [protected] and it is successfully done , then i again call to customer care of BSNL and they said this transaction has been failed along with one more transaction id [protected] , means paytm tried two times and both times it was failed now i again write to paytm and told my situation, but again the executive(saurabh) said your recharge is successfully done, after this i again write mail but now the paytm executive neither giving reply to my mails and nor they refund my money please solve this issue and refund my money as soon as possible.

Rohit Gupta

Dear sir,
i recharged my rel. gsm no-[protected] from net banking of bank sbt a/c no [protected] amount has deducted of rs. 222 but recharged has fail please pay back my money as soon as possible.

name -chandan singh kashyap
order no[protected]

please paytm.com then recharge 70 voda fone then recharge failed order no. pleas call me payment refund than regard me mob [protected]
order no. 46463093 recharge pay 70

Dear Sir,

I have been cheated by Paytm.com , B 121, Sector 5, Noida providing online recharge services for DishTV D2H services. I paid the money to recharge my DishTV account # [protected] for one month and paid Rs 255.00 thru my sbi bank account. This was confirmed by the customer care team of Paytm.com that they are in receipt of payments and confirmed that my DishTV account has been recharged with Rs 255.00.

After waiting for almost 4-5 hours, I wrote to them that the my DISH TV account status says that still it has not been recharged, to which they later confirmed as follows :

We care, because you matter !!

Ticket #[protected]: DISHTV - Activation Status of DISHTV Account [protected]

Akansha Verma, Aug 13 17:48 (IST):
Dear Krishan Bhatia,

We checked with DishTV and they confirmed that the recharge has been successfully credited.

Please contact DishTV Customer Care to confirm the status of your recharge.

Best Regards,
Akansha
[protected]@paytm.com

Krishan Bhatia, Aug 13 17:46 (IST):
Dear Paytm Team,

Its been over TWO HOURS now and my DishTv account has not been
recharged....kindly look into the matter and confirm asap.

regards,

Krishan

> Dear Customer Care,
> Paytm, Noida
>
> I m still getting status message as '' RECHARGE YOUR DISHTV ACCOUNT TO AVAIL SERVICES''
>
> You are requested to pls resolve this by activating my DISHTV account recharged by me for Rs 255 thru your online services today.
>
> thanks
>
> Krishan
>
> On 13 August 2012 13:17, Paytm Care <[protected]@paytm.com> wrote:



Krishan Bhatia, Aug 13 14:47 (IST):
Dear Customer Care,

Kindly advice after how long it will take to resume my DishTV services. I have recharged my account today as per below given details :

Your DishTV DTH no [protected] has been recharged for Rs. 255.
Your order no is 45692727. Visit the 'My Account' section on www.Paytm.com to download a detailed receipt.

On 14th Aug 2012 I have send more than 4 mail reminders and now they are not reponding to my complains :

Dear Akansha,

This is my last and final warning and remider!!!

Pls respond to my below request and confirm the refund of amount paid by me for recharging DISH TV account # [protected] immediately or else i will be forced to surface this on various public domain and file a police case of cheating with consumers on your company and you will face the consequences.....

Pls take it seriously and confirm asap!!

regards,

Krishan

hey paytm team as ur plain u have choosen me as a winner of samsung ace duos mobile by ur refferal offer.u have emailed me that i send u my full address and mobile numer with my photograph that can u send my gift .i already sent u my full address an mobile number with my photograph, but when i checked status of my request, it was showing that this request has been deleted or resolve, i[censored] have resolve than where is my gift.plz tell me. my ragisterd number is [protected] ( coolAmit) and my email address is [protected]@gmail.com

Don't pay to paytm.com. whenever the recharge is not successful, paytm site does not return the money to the bank amount,but holding with them,as if it is a fixed deposit. My money Rs 110 is with them since Dec 2011Mob no [protected]& [protected]
It is an unfair trade practice as per Consumer Protection Act.Will the concerned enforcing authorities look into this matter.

Also paytm site is most vulnerable to hacking of credit card CV V&password.When I recharged my mobile phone in Dec2011, my password,CV V were hacked by a russian site &I lost 32,000 Rs.
r sampath

Paytm.com is a dangerous site. When I recharged my mobile phone[protected] &[protected] in Dec 2011 from this site with my SBI credit card, my CV V,password, card no were hacked by a russian site called DENGI.MAIL.RU. , who did a frudulent transaction of Rs 32,000.SBI has forced me to pay this amount.
There is no response to my several complaints to pay tm site. May be they are hand in gloves with the hacker& acting as a agent for them. One of my relatives also had similar experience with her ICICI debit card.

r sampath

Dear Sir,

On July 16 morning, I tried to recharge a no. from PayTM.com with amount Rs. 13 which got failed. I got some response like "Money received from bank but recharge was not successful". After that I found that the money has been credited to my "PayTM Cash" balance. Surprisingly after a few hours it got vanished.

On the same day evening, I tried to make another promo recharge of amount Rs. 59. This time also the transaction got failed and it was clearly written on their site. But this time no acknowledgement of receiving money was there in their response. I got some response like "Server error, transaction could not be processed". But money got deducted from my card.

So, I went for another try. This time also same thing happened.

Finally, I go to a local retailer and got my mobile recharge done by paying him Rs. 59.

After 30-45 mins of all these, I was surprised when I got mobile messages and email confirmation from PayTM saying that my mobile no. has been recharged.

As it was a promo recharge which I already got done from a local retailer, so these two later recharges from PayTM had no effect. But was there any fault from my side? If I can't recharge from online site, I've to find another way to get it done. Right?

I contacted them several times regarding this thing. After verifying all my transactions they replied : "We have refunded Rs. 59+59 to your Bank account".

This was a big lie from PayTM. They only refunded Rs. 59 to my "PayTM Cash" balance. But where is another Rs. 59 + Rs. 13, that I don't know. After few more days when I didn't found any thing credited from PayTM side to my account, I asked them to send me the transaction details by which I can confirm that they truly refunded my money back. This time they asked me for my bank statement. I forwarded that. But after that, there is neither any acknowledgement nor any response from their side even after trying to contact them.

I've all those mails between me and PayTM. I'm always ready to publish those mails if required.

This is not a big amount which is yet to get refunded. But my concern is that how they could lie.

Please look into this matter and do needful.

Expecting your kind response and feedback.

Thanks & Best Regards,
Chandranath Mondal
Email: [protected]@gmail.com
Mobile: +[protected]