PayTM Mobile Solutions Complaints & Reviews

Hi....

Today i recharged of amout 197 rs,,amount deducted from my account but
recharge not done..

Failure (Order#[protected]
Mobile no :[protected]

12-Mar[protected]Mar-2013) TO TRANSFER
INB Paytm Mobile Solution Pvt [protected]IGG8641919 TRANSFER TO
[protected] PAYTM MOBILE SOLUTIONS 197.00

regards
Anilkumar

Dear Sir / Madam,

I am using PAYTM from last 8months complete my family use this & we suggest everyone to recharge their mobile from PAYTM.
But with the below issue everyone lost the trust, after sending so many mails they are not responding, I request you to take a serious action on this.

Kindly find the below mails sent to them.

[protected][protected][protected][protected][protected][protected]
Pushpa B, Mar 12 10:19 (IST):

Dear Paytm Team,

I have wrongly updated as top up recharge 198/- (it is special recharge) so the payment was done successfully but the recharge amount was not processed.

Earlier also the same thing happened but your team promptly refunded the amount back but now its almost 2days but no update from you. Kindly refund my amount.

Order number: 79874310 / 79875036
Amount: 198/-
[protected][protected][protected][protected][protected]---
Ankita, Mar 12 13:20 (IST):
Hi Pushpa,
It’s Ankita and I’m gonna do my best to work with you and resolve this problem. I’m sorry that the recharge for your mobile # [protected] did not happen. I’d like you to send in a copy of your bank statement so I can cross check the same and find out where the problem lies. Till then I appreciate your patience.
I care,
Ankita
[protected][protected][protected][protected][protected]----

Dear Ankita,

Kindly find the attached Bank statement & i have sent one more mail with more details, Kindly refund the money ASAP.

Awaiting for your quick response.

[protected][protected][protected][protected][protected]--------

Dear Paytm Team,

Resolve this before 6:00PM today otherwise i have to start writing reviews in all social websites.
Hope you will take this as a serious reminder & resolve it.

[protected][protected][protected][protected][protected][protected]

Regards,
Pushpa

Still waiting for their response.......

Kindly help........

Re: [Paytm Care] Re: Re: A very warm welcome to Paytm (ticket #[protected]
Saturday, March 9, 2013 2:33 PM
From:
"Sapna Bhatnagar" <[protected]@yahoo.com>
Add sender to Contacts
To:
"Sapna Bhatnagar" <[protected]@yahoo.com>


"I’m gonna do my best to work with you and resolve this problem."



that was a fake commitment u had made abhay.



and u even didn't bother to send a reply from last two days.



are you making fool of customers??????? i think that's the reason you don't have any number where we can contact you.




now,i need this case to be escalate soon. or else i will lodge a complaint for fraud of rs.910 in consumer court.



--- On Fri, 3/8/13, Sapna Bhatnagar <[protected]@yahoo.com> wrote:

From: Sapna Bhatnagar <[protected]@yahoo.com>
Subject: Re: [Paytm Care] Re: Re: A very warm welcome to Paytm (ticket #[protected]
To: "Sapna Bhatnagar" <[protected]@yahoo.com>
Date: Friday, March 8, 2013, 3:49 PM

hi abhay,



waiting 4 ur response.........?????????

--- On Thu, 3/7/13, Sapna Bhatnagar <[protected]@yahoo.com> wrote:

From: Sapna Bhatnagar <[protected]@yahoo.com>
Subject: Re: [Paytm Care] Re: Re: A very warm welcome to Paytm (ticket #[protected]
To: "Paytm Care" <[protected]@paytm.com>
Date: Thursday, March 7, 2013, 5:10 PM

hi abhay,



thanx 4 ur rply.



but i dont think so that bank will provide me any statement for that. bcz i've made the payment thru ICICI debit card. and i've never received any statement from them.



I[censored] want, i can send u the ATM mini statement. if not, plz suggest how can i get the payment statement.

--- On Thu, 3/7/13, Paytm Care <[protected]@paytm.com> wrote:

From: Paytm Care <[protected]@paytm.com>
Subject: [Paytm Care] Re: Re: A very warm welcome to Paytm (ticket #[protected]
To: "Sapna Bhatnagar" <[protected]@yahoo.com>
Date: Thursday, March 7, 2013, 12:45 AM

We care, because you matter. Ticket #[protected]: Re: A very warm welcome to Paytm


Abhay, Mar 07 06:15 (IST):

Hi Sapna,

It’s Abhay and I’m gonna do my best to work with you and resolve this problem. I’m sorry that the recharge for your number did not happen. I’d like you to send in a copy of your bank statement so I can cross check the same and find out where the problem lies. Till then I appreciate your patience.

I care,
Abhay

Sapna Bhatnagar, Mar 06 20:56 (IST):

hi,
i've not received any order id. i got a msg from my bank on my registered contact number that the amount has been debited. it is also showing in ATM statement. i've registered on ur site from this mail id only and there also it is not showing that no order has been placed.


--- On Wed, 3/6/13, Paytm Care <[protected]@paytm.com> wrote:

From: Paytm Care <[protected]@paytm.com>
Subject: [Paytm Care] Re: Re: A very warm welcome to Paytm (ticket #[protected]
To: "Sapna Bhatnagar" <[protected]@yahoo.com>
Date: Wednesday, March 6, 2013, 12:34 AM

Abhay, Mar 06 06:04 (IST):

Hi Sapna,

Send me your order number/ subscriber ID and the amount recharge/bill payment amount in order for me to check the details and help resolve this. Sorry if we inconvenienced you.

I care,

Abhay

Sapna Bhatnagar, Mar 05 21:17 (IST):

hi,
i have made a payment of rs.900 against my bill of Tata Docomo Photon on 28th feb from ICICI bank debit card with extra Rs.10. But now there is no receiving confirmation of the payment by docomo and they are totally denying for the payment confirmaation.

my contact #- [protected]photon #- [protected]
i just need to know that where is my money? i dont understand why everytime i face so many issues with your site.
Prior to this, i have registered myself on your site from my official id bt didn't received any coupons. i had send u a mail as well bt till date, i have not received a single reply.
i need the status asap. waiting for ur answer.

SIR
i want to say that on dated 04/02/2013 recharge of DISHTV of Rs. 200 is failed and Rs.200 is deducted from my union bank account . Details are shown below
Transaction Id: S29883733
Transaction Description: ePAY/To:AVENUES INDIA PVT/13484308/DISH TV
Transaction Date: 04/02/2013
Order No. of PAYTM are
ORDER NO. 71578795 or 71577927 or 71558113 or 71557870 or 71557705

My consumer ID for Airtel DTH is [protected]. On 28 Feb 13, I have got my digital TV recharged for Rs 250/. In first attempt, I didnot get confirmation regarding recharge. So, I attempted second time. It was confirmed to be successful. Later, when I checked from bank transactions, it was found that Rs 250/- gas been debited twice whereas my intention was to recharge only for Rs 250/-. Pl arrange to get me refund of Rs 250/- earliest. Pl confirm

I recharged my mtnl mobile for data 1200rs and try to add paytm cash of rs500/ but due to some problem process failed and money from my account is deducted on the behalf of paytm.com Noida.
I wrote paytm care many times about this but never return my money and now they are not responding to my mails.
detail of mail conversation here I am adding



Request received for: Re: Request received for: Return of wrongly charged money (ticket #[protected]​) (ticket #[protected]​)
Paytm Care

Mar 1 (3 days ago)

to me
We care, because you matter.


Ticket #[protected]: Re: Request received for: Return of wrongly charged money (ti...



Hi Prakash,

We have received your request, thanks for writing in. You may expect our reply within next 6 hours.

Ticket number is[protected].

If you want to add anything further, you can do so by replying to this e-mail.

We care!
Team Paytm


[protected][protected][protected][protected]

C Prakash, Mar 01 13:50 (IST):
Dear sir, five days elapsed after my complain about wrongly charged money
(Ticket number is[protected].
But no action is taken from your side.
This is my request to you please solve this problem otherwise I will
consider some legal route to get my money back.
On Feb 23, 2013 10:49 AM, "Paytm Care" <[protected]@paytm.com> wrote:

> We care, because you matter.
> Ticket #[protected]: Return of wrongly charged money<http://paytm.zendesk.com/tickets/[protected]>
>
> Hi C Prakash,
>
> We have received your request, thanks for writing in. You may expect our
> reply within next 8 hours.
>
> Ticket number is[protected].
>
> If you want to add anything further, you can do so by replying to this
> e-mail.
>
> We care!
> Team Paytm
>
>[protected][protected]
>
> *C Prakash, Feb 23 10:49 (IST):*
>
> Dear sir
> As I wrote you earlier that on 16 January 2013 one of the failed recharge
> deducted money from my bank account order is 68135489 or 68135594.
> On 23rd January 2013 order 69334081 also charged money on your behalf but
> order is failed.
> I attaching scan of my bank statement and screen shot of orders.
> Please resolve this issue as soon as possible and return back my money. Due
> to this I lost my trust in your system.
> Thank you
> c prakash
>
> Attachment(s)
> Screenshots_[protected].png<http://paytm.zendesk.com/attachments/token/r6vtbm...⇄
> Screenshots_[protected].png<http://paytm.zendesk.com/attachments/token/idwcrr...⇄
> This email is a service from Paytm Care
> Message-Id:V6GX31Q4_5128515d6bf06_700e[protected]f9_sprut
>


This email is a service from Paytm Care

Message-Id:AJT0X6J1_513064cbbf6af_15c55ee87c177997_sprut
cp <[protected]@gmail.com>


Mar 3 (1 day ago)
to Paytm

Dear sir,

Every time wrote to you about refund of my money and you reply with same message. Please return back my money mentioned earlier complains(Ticket number is[protected] and Ticket number is[protected]. But you are not taking any concrete step to refund my money. As you requested for bank statement, I provided that one. Please answer me in negative or positive mode then I will consider other options.

thank you,

C Prakash

Order No 77403440 : I did a airtel recharge of Rs 103 for 3g on my airtel number yesterady feb 28 2013 at around 11.30 am.i got a confirmation mail that recharge had been done and also a confirmation message by paytm that recharge had been done.But in actual there was no recharge done and money was deducted from my dbit card account.
Since then i have mailed [protected]@paytm.com 3-4 times BUT there is no reply from their side. i am losing my patience.This is so unresponsible from their side.

i have recharged with Rs30/- to my tata docomo mobile no [protected] through punjab national bank debitcard using paytm site and I get no confirmation massage from paytm site that my account has been recharged, my balance cut off from my account but my account does not recharged. I.would be glad if takes some action against Paytm

i have tried to recharge mobile online through paytm.com they deducted my balance from my bank account but neither recharged mobile nor return my amount the order no. and amount of recharge are
[protected] Rs 69,
[protected] Rs 69
[protected] Rs 29
[protected] Rs 29

when i send my complaint to their paytm care they mailed me that they have refunded my amount into my bank account but till today it is not deposited
i have saved their emails

Sir,
I have recharge BSNL prepaid on[protected] at time 12.55am.Rs 14/- order no.76395152 and , Rs. 14/- at 01.18 am . order no. 76397546, to my mobile number [protected]... till now I have not recieved my amount in the phone. and the amount is deducted from my bank account. the process was completed succesfully but i have nit received my account.. So please refund my amount as soon as possible .

Dear sir,
I used paytm on 19th oct 2012 for past paid bill (MTS) by icici bank debit card.

The transaction amount is 304rs.
The transaction order id is 52891862.

I already waited for almost 4 t0 5 month till now yet not refunded.
please take the action immediately to resolve the issue

failed to recharge my mobile no but balance cut off from bank
I had recharged Rs-49 to my uninor MOBILE NO [protected] through AXIS BANK netbankin using Paytm site and I get confirmation massage from paytm site that my account has been recharged, my balance cut off from my account but my account does not recharged .
I would be glad my recharged amount back to my bank account

from milan patel
[protected]

Hello sir,

This is M.Pramod, my Paytm id is: [protected]@gmail.com.

I tried recharging twice to this number:[protected] on 16.02.2013. Both times the recharge was unsuccessful but money got debited from my Bank Account. The money is not transferred to my Paytm cash also.

My Paytm order Numbers are: 74663041 and 74661047.

i sent 2 mails to [protected]@paytm.com regarding this issue. But, i haven't received any reply from them.

Please do the needful.

Regards,
M.Pramod
91-[protected]

Hi,

My 120 INR deducted bhut recharge didnot happen yet for order no "72685192". I comleted the payment and redirected back to payment gateway(ccavenue) then after long time loadding it show me 500 intrnal error

the amount deducted from my bank account and recharge not happened. please check the order no "72685192" and do a favour.

The paytm guys are not replying

Thanks
- Niranjan

Hi Team,

I have made the payment againt the recharging of my data card no [protected] on 24th Jan-13 at 00:50 PM through PAYTM , but still my data card is not recharged.. Please find the attached payment summery . Request you to please resolve this issue ASAP.

My Order Summary
Order Number: 69502038
Order Date: 24 January 2013 00:50
S.No. Description Status Amount (Rs.)
1 Recharge of Rs.749 for Idea mobile number [protected] SUCCESS 749
Net Payment Received Rs. 749
Payment Mode:
Rs.749 paid by NetBanking (Citibank Debit Card | ). Your bank reference number is 774116

I have recharge My MTNL Trumph mobile No. [protected] . After deducting amount from bank a/c my mobile has not been recharge and PAYTM is show status that your payment was declined by your bank.

My payment is deducted from Bank account

Please solve this issue

MTNL Mobile Number: [protected]
Order Number: 68281246
Transaction Date: 16 JAN 2013
Amount Rs. 444/-

I have mailed on [protected]@paytm.com but they did not reply yet, this company have not any customer care or contact no where I can contact them.

Please solve my issue as soon as possible.

Thanks...

Chandan Kumar Jha
Mobile No. [protected] and [protected]
email- chandan.[protected]@rediffmail.com

Hello, my name id Mayur Chaudhari from Pune

on 10/01/2013 and on 11/02/2013 I have placed 2 orders for Rs 200 recharge each from paytm for my idea mobile number
order numbers are 67196128 and 67383541 but haven't received any recharge on my mobile however money aready deducted from my hdfc account.
so I dropped email at [protected]@paytm.com about my concern and received the reply stating that please contact to idea so I have contacted idea about this issue but they said that they never received any request or payment for Rs 200 recharge

so I dropped email again to paytm but again got the same reply stating that please contact to idea and idea said they never received any payment or request for Rs 200 recharg.
after that I again drop 4 to 5 emails to paytm but never received any reply
i would request this fourm please help help me to get refund of my money or recharge from paytm

Thank you

Hi
I have done a recharge of Rs 247 through paytm.com on 24 November 2012, but the recharge is failed and the amount is deducted from my bank account. After that, I requested paytm.com for refund of Rs 247 due to failed transfer and they intiate transfer on the same day. But, still the money is not refunded to my bank account. I has been more than 50 days since the refund request is raised by me. I raised complaints on their customer care but they are not replying to my queries.
Please help me get my money back.
Order No: 57607597

Thanks & Regards,
VIPIN GUPTA

This is to inform you that the 63299673 transaction is not successful.I didnt get recharged.But the amount is get deducted from my account.Same thing happened in my previous order(no.[protected].What I have to do now.Please resolve this ASAP.

[protected] THIS IS MY LOGIN NUMBER AND GANESH143143 THIS IS A/C NAME.WHY ARE YOU CHEATING PEOPLE LIKE THIS.PLEASE RESOLVE THIS ASAP.

Hello Team,

Paytm is an online recharge service. I recharged my mob: [protected] with 222 Rs from this site, but unfortunately recharge was unsuccessful due to some technical reason. In this service if recharge is unsuccessful then this amount is refunded to it's paytm balance.

In my case I recharged with 222 Rs two times and both times recharge was unsuccessful.
for this unsuccessful recharge I got only 44 rs refunded instead of Rs 444.
I transferred these 44rs in my personal account.

Again I recharged my mobile with 500 Rs, which was again unsuccessful. for this unsuccessful transaction again I got only 400 rs refunded in paytm balance.

When I transferred this amount in my personal account, I got only 222 Rs refunded.

Now I am lacking with 678 RS (400 + 278 ).

I tried to reach to paytm through mail, but there is no satisfying response. This service also doesn't have any customer care number.


Please help me to get my balance back.
thanks in advance.

Shyam Sunder Goyal