Paytm Mobile Solutions — Damage tv receiver.

Address:Gautam Buddh Nagar, Uttar Pradesh
Website:PayTm

~~~Stay away from PayTm~~~

Regretting my decision of shopping at PayTm!

I have received damage TV from PayTm against my order # [protected]. I have done Complaint with I'd 27065511 & 27596462 .I got delivery on 7th April and the product was found damaged during the demo. I raised the return on 11th April which as per policy is correct as the seller should accept product within 7 days of delivery in case of defective or damaged product.

It's 10 days now and there's no fruitful response. In fact PayTm came up with a new story that the return should be raised within 72 hours of delivery which is totally unethical and against their own return policy available at the product page.

Seems the sellers and PayTm are conning innocent customers. I heared from so many reliable sources that PayTm is in great loss & to recover the losses PayTm selling second hand & damage product to the customers .Now I am going to take legal action against PayTm.
Ashish Chowksey
[protected]
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Pnr number:[protected], canceled on[protected] but till now not get refund.. please help me.. shree Hari travels kodinar to ahmedabad. Birding on[protected].. as i have canceled it on[protected] afternoon time .. it's more than 7 day .. but till now i does not get refund ..

I have just recharged to my jio number money has been deducted from paytm wallet but the app is not showing me the order no as well order which is placed just money have been deducted from my wallet please solve my issue
I want to add the money in paytm account by my credit card .
this amount i can transfer to my bank acount.
Hi PayTm,

I purchased a 40" Inch TV ( Onida 40" Full HD Smart Tv ) on ( 2nd July 2017 ) with order Id ( [protected] ) however I receive damaged tv. I try to contact you via Phone ( [protected] ) however it takes huge on hold and was unable to contact you after making my balance low every time.

Then after 25 days from purchase I got a return call from paytm and I told that I received damaged tv and I was trying your number from long time.
Can you please help me in this case ?

Brilliant answer from Agent of Paytm:- Sir return window is 7 days now seller will not accept the return or replacement request. Sorry we can't do anything in this case.

Is it my fault if your number is on huge hold?
Is it my fault if you have huge traffic ?
Is it my fault that you have large complaint request ?
Is it my fault if you have less staff to solve problem ?

Sir, I was trying to contact Paytm since the return window was open but unable to contact you because you have large traffic on call.

I am facing huge loss in this and I will stop using Paytm anymore. I will also tell everyone via social media and WhatsApp that not to use Paytm. They are playing such cheap game :(
Also like to tell you that you are loosing your customer who love you from last 3 years. But now I am very disappointing:(

Well I can afford the repair cost but you can't afford me anymore as none of help was done by Paytm.

It is important to let the Paytm high authority be aware from such scene so I search you from here on twitter and explain this situation.

Thanks,
Ankit Joshi
Email Id:- [protected]@gmail.com
Phone number:- [protected]

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