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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Paytm.com

I have booked train ticket amount was deducted from my paytm wallet, But I didn't get ticket even I got the transaction id:[protected], I had traid to approach customer care officer there is no proper customer care number.

Apr 21, 2017

Complaint marked as Resolved

They didn't take any steps to resolve my problem even I sent mail to [email protected] regarding my problem twice they didn't solve my problem yet

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9

9550928535

from Manthani, Telangana

Apr 30, 2017

i have booked train ticket amount was deducted from my paytm wallet, but i did not get ticket even i got the wallet order id:[protected], i had traid to approach customer care officer there is no proper customer care number.

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: PayTm

~~~Stay away from PayTm~~~

Regretting my decision of shopping at PayTm!

I have received damage TV from PayTm against my order # [protected]. I have done Complaint with I'd 27065511 & 27596462 .I got delivery on 7th April and the product was found damaged during the demo. I raised the return on 11th April which as per policy is correct as the seller should accept product within 7 days of delivery in case of defective or damaged product.

It's 10 days now and there's no fruitful response. In fact PayTm came up with a new story that the return should be raised within 72 hours of delivery which is totally unethical and against their own return policy available at the product page.

Seems the sellers and PayTm are conning innocent customers. I heared from so many reliable sources that PayTm is in great loss & to recover the losses PayTm selling second hand & damage product to the customers .Now I am going to take legal action against PayTm.
Ashish Chowksey
[protected]

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P

Pkjpandey

from Ahmedabad, Gujarat

Apr 21, 2017

Pnr number:[protected], canceled on[protected] but till now not get refund.. please help me.. shree Hari travels kodinar to ahmedabad. Birding on[protected].. as i have canceled it on[protected] afternoon time .. it's more than 7 day .. but till now i does not get refund ..

Damage tv receiver. - Comment #2709422 - Image #0

S

Soham Medewar

from Nashik, Maharashtra

Apr 21, 2017

I have just recharged to my jio number money has been deducted from paytm wallet but the app is not showing me the order no as well order which is placed just money have been deducted from my wallet please solve my issue

A

Aashish Rathore

from New Delhi, Delhi

Apr 21, 2017

I want to add the money in paytm account by my credit card .
this amount i can transfer to my bank acount.

A

Ankit_joshi723

from Mumbai, Maharashtra

Sep 5, 2017

Hi PayTm,

I purchased a 40" Inch TV ( Onida 40" Full HD Smart Tv ) on ( 2nd July 2017 ) with order Id ( [protected] ) however I receive damaged tv. I try to contact you via Phone ( [protected] ) however it takes huge on hold and was unable to contact you after making my balance low every time.

Then after 25 days from purchase I got a return call from paytm and I told that I received damaged tv and I was trying your number from long time.
Can you please help me in this case ?

Brilliant answer from Agent of Paytm:- Sir return window is 7 days now seller will not accept the return or replacement request. Sorry we can't do anything in this case.

Is it my fault if your number is on huge hold?
Is it my fault if you have huge traffic ?
Is it my fault that you have large complaint request ?
Is it my fault if you have less staff to solve problem ?

Sir, I was trying to contact Paytm since the return window was open but unable to contact you because you have large traffic on call.

I am facing huge loss in this and I will stop using Paytm anymore. I will also tell everyone via social media and WhatsApp that not to use Paytm. They are playing such cheap game :(
Also like to tell you that you are loosing your customer who love you from last 3 years. But now I am very disappointing:(

Well I can afford the repair cost but you can't afford me anymore as none of help was done by Paytm.

It is important to let the Paytm high authority be aware from such scene so I search you from here on twitter and explain this situation.

Thanks,
Ankit Joshi
Email Id:- [protected]@gmail.com
Phone number:- [protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 121004

Website: paytm.com

I have ordered 2 Ac's at same time vide order no. [protected] dated:[protected]. It has delay delivery and only one of the AC is delivered out of two. It has been more than ten days still paytm has no idea where my order. I call paytm customer care department more than 20 times but every time they said that this type of matter can take 24 to 48 hours for sort out, and everytime they refuse to connect my call to senior person.
the same matter has been 10 days but still they are making me fool.

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Address: Imphal East, Manipur, 795001

I was trying to make a recharge for the electric and that is rs500 n the money have been deducted from my axis account n I already got the message in my phone.. but I got a message in paytm apps to try again and it says I press twice the confirmation key so its cancelled.. transection no. INB/[protected] PAYTM MOBILE SOLUTION PVT. n what is this.. I want my money to be refund( ASAP) as soon as possible. .. n I really don't want to be happen like this or else I will separate da news about this... I want u guys to bring the solution ASAP...

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J

jagdevsinghraghav

from Bengaluru, Karnataka

Apr 21, 2017

Sir, mein jagdev singh Indian Army mein hun. Sir Mere Paytm wallet mein Rs 1204 balance tha lakin mein password bhul gaya . maine forgot password optio click kiya tab mera a/c to log in ho gaya but mera balance show nahi kar raha hai. sir please help memy contact - [protected] AND [protected], mail id - [protected]@gmail.com hai
thank u sir

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Address: Saharsa, Bihar, 852201

Hello,

My uncle bhanu prasda ararwal got a call from an unknown person (Phone number -[protected]) saying that he is calling from rbi mumbai and asked the details of his bank account stating that he will the update the aadhar details in the account and the account may get blocked if we do not update the same.

He asked all the debit card details (Card number, expiry date) and the otps to make 2 transactions of amount 19999 rs. & 19999 rs via paytm sbipg & airtel money mumbai respectively on[protected].

Here are the reference number of transactions made:

Sbipg[protected] paytm sbipg - 19999/-
Othpg 691729 airtel money mumbai - 19999/-

Please do necessary action so that we can get this amount refunded.

Thanks,
Kunal gaurav
+91 [protected]

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R

Ravi HN

from Bengaluru, Karnataka

Apr 21, 2017

Money transfer time failed issue
We are facing certain issues in processing this request please try again after 30 minits
But 5 to 6 time try but same issues pls check my paytm no:[protected]

Fraud transactions with Debit card - Comment #2709457 - Image #0

A

Ariya Muthu

from Tumkur, Karnataka

Apr 21, 2017

Dear sir madam
This Muthu i trying to call you are customer care is due to nobody pick up this is the way u treat customer won't have call to inform you that ...i sended to my friend in bank account they did not money ... so plz return to my paytm wallat
My no [protected]

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Address: 799003

I had received a call from Sandsine shopping regarding refund of my amount and told to deposit 3000 aganist refund amount 6999. When i refused to do so they send me a mail to cancel my refund amount. I had also received a mail from CEO Paytm
from: [protected]@paytm.com
to: Sudipta Haldar
date: Wed, Mar 29, 2017 at 4:47 PM
subject: Re: Re: Re: Paytm online gateway refund close permanently
mailed-by: mail.com
encryption: Standard (TLS) Learn more
: Important mainly because it was sent directly to you.
3000 ki aaukat nahi teri refund chahiye tujhe chutiye

The details of this mail are paste above. I want my money without depositing any amt. Plz help me out.
The mail had come in my personal which id is sudip. [protected]@gmail.com
I will wait for ur reply.
thanking you

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Address: Gurgaon, Haryana

I had ordered a pair of shoes on dated 10/04/2017 from paytm
The expected delivery date as shown is 3-5 days, but till now i have not received my order. I am not able to track the location as it is almost 9 days passed. When i contact the courier partner they told me that your consignment has been seized by sales tax authorities.
Kindly do the needful. This is the service given by such a reputed online shopping co.
My traking id is[protected].

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Website: www.paytm.com

Respected sir.. My otp was unfortunately wrong I second chance too... It may block or I have no idea what's wrong but my recharge unsuccessful... Ant it happens again and again... So I discussed it with my bank pnb branch but they said there is no issue about it.. So I have to complain on paytm.. Plz solve it

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Address: Jaipur, Rajasthan, 302002

Website: [email protected]

My paytm order shiyara jewells sterling silver flying pretty ring with cz stones paytm order [protected]. This order can't shipped me

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Address: 600062

Website: Paytm.com

Transfer of rs.5000 from paytm wallet to bank is in pending.. Pls resolve The issue

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Address: Chittoor, Andhra Pradesh, 517644

I transferred 300 INR from wallet to my bank account the transaction failed but amount was deducted i want help from u sir regarding that i was important for me please resolve it as early aspossible

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Address: 382440

I order victory brand in tower fan but got surya brand... It has difference of ₹125 and i order 2 fans... I want extra money back or i will send product back... Reply me asap.. Thanks... I want strict action from u.. Try not to lose trust on online shopping otherwise u will suffer alot... I have enitre area which uses paytm... I[censored] want to continue service pls solve my problem... Otherwise it will hv negative impact on my area...

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Address: Visakhapatnam, Andhra Pradesh, 530003

Website: irctc

20.04.2017 while booking ticket on irctc through net banking with paytm facility available at site, payment was debited rs. 3891.50 and not transferred to irctc and ticket generation.
Your transaction number - inb/[protected]/paytm mobile solutions pvt.

Please confirm the payment status and refund the amount immediately.

Irctc transaction number -[protected]

Apr 20, 2017

Updated by vijapatil Please confirm and refund the Amount.

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Address: 110051

Website: paytm.com

I would like to bring to your kind notice that on 6th of april around 11am i have tried to add inr 15000 in my paytm wallet but amount is debited to my bank account but not credited to paytm. Now where the money is? Neither bank is reply nor paytm. So i need my money in my bank account asap. Please find the snapshot of transaction and reference number ref-[protected].

I am chasing paytm for the same 6th of april but no reply. Paytm is befooling customers. Please spread this reality og paytm as much possible or try to use other app rather than paytm. Now i am the victim of paytm or you may be the next.

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Address: Hyderabad, Andhra Pradesh, 500018

Website: www.consumercomplaints.in/new_complaint

I added 4800 rs to paytm wallet.the amount has been debited fron my andhra bank account but it was not credited in paytm wallet.please check it and refund my money.

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Address: 560076

Website: Paytm

On 16th april for purchase of medicine from 1mg i had done a transaction from idbi bank at 10.30 am (Approx). The money was deducted from my a/c. It is not received by 1mg. The amount is 445.5 rs. I have paytm app. But balance shown is 0 rs. I discussed the issue with idbi bank officials. They have asked me to wait for a week so that paytm has enough time to resolve the issue. I have tried to contact paytm customer services without able to talk to them. That is the reason i am writing to you.
Could you please look into the matter and resolve the matter?
Thanks
Ashok raykar.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201 301

Website: paytm.com

On 6th april i had complaint that i had received a part missing order.
I got a reply from them on 7th april
(Hi ashwani,
I acknowledge the details shared by you regarding the order [protected]. Basis your response, i am coordinating with our seller. Also, would like to inform you that our seller might take upto next 48 hrs to get this resolved. Please be assured once we receive any details from the seller will update you for the same.)

Today is 20th april still no reply from them whenever i call back they reply sir, wait for more 24hr. But their 24hr time frame is not getting over.

I request you to help me up.

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Address: Ujjain, Madhya Pradesh, 456331

Website: www.paytm.com

Respected sir,
On date 04.04.2017 i have transfer 5000/-in account no. [protected] in place of account no.[protected] (Ifsc code sbin0030241) using paytm wallet, unfortunately by mistake i have entered wrong account no but ifsc code was right. If ifsc code and account no not match there should not be any transaction but when i contacted to paytm then they told me that money transferred successfully. So please i want to reverse my money and want to lodge a compliant against paytm. (Paytm reference no.[protected].
Thank you.

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Address: 411027

Website: Paytm.com

I just buy iPhone 7. As per the initial status, i have to get 6500/- royalty cash bach within 24 hours of shipment. But still I haven't receive yet.. details are below:

Update: Hi ManIsh! Apple iPhone 7 32 GB (Rose Gold) from your Paytm order #[protected] has been shipped by the seller via Blue Dart with the tracking # [protected]. Estimated date of delivery for your item is Tue Apr 18 2017 to Fri Apr 21 2017. Get Shopping offers on Paytmmall App. Click http://m.p-y.tm/mptr to download

Plz help me ASAP

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Address: New Delhi, Delhi, 110019

Dear sir/ madam,

I made an order on 19th march and estimated delivery date was 18th April but still there is no update.
Even made many complaints against order but still no action taken till now.
Order number: [protected].
There is no tracking available on website.
Need update on same why the hell there is no response on this explanation required.

Order need to be cancelled

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