PayTM Mobile Solutions Complaints & Reviews

Sir,
I am using paytm registered with my mobile no. [protected].

On 24th December 2017 at 8.47 PM I have tried to transfer Rs. 500 from my Paytm wallet to My indian bank SB account. Rs. 514.99 got debited from my paytm wallet but not credited to my bank account. As per their suggestion mentioned in the help and support, I waited for few hours, and its been 3 days that amount has neither credited to my bank account nor refunded to paytm wallet.

This is the 2nd time I am facing this issue with paytm. I contacted their customer support but no proper reply recieved. I am seeking for the refund of the amount

Best Regards,

Dileep KP

I had booked Railway tickets through IRCTC App, but journey plan is cancelled therefore I have cancelled my tickets. After 2 day's of cancellation IRCTC App refunded the amount and I have gotten email from Paytm that your amount has refunded then I have checked my wallet and I got my Paytm wallet is not showing the refunded amount. Plz resolve my issue it's very urgent. I m requesting you .Sir

Myself mohammed asif
My paytm mobile number is;[protected]
My referance number is;47007423
My wallet transaction id number is;[protected]
I have participated in paytm powerplay quiz on 08/12/2017
And i have anwsered all 20/20 questions but then to still i havent got my prize money
Daily iam complainting but daily iam getting referance numbers but not thr prize money

Hi
I tried to pay at idea website to recharge idea no.[protected] for rs 509 on 15december 2017 and i chose option pay via paytm wallet but only balance deducted from my bank and transaction got faild and deducted money was not refunded to my paytm wallet or bank account so now i requst you please help me to get my money refunded
Below is the balance deduction sms from my bank:
Thank you for using your sbi debit card 519xx4243 for a purchase worth rs509.0 on pos  80600912 at shoppaytm paytm txn#[protected].
My paytm user id is:[protected]

I was booking movie tickets for tiger zinda hai on sunday with paytm.

I selected 2 seats of 440/rs each.

I cleared al the process for booking a ticket but my tickets doesn't get booked

My money got deducted of rs 880/- from bank.

Order id [protected]. Please let us know when my money is going to get refunded.

I had raised query for this as well:query no 46851540.

Paytm mobile no : [protected].

We have deposit some payment in fake paytm numbber.
Please verify & clear this paytm acco. Her name is pooja sharma
End u details below
Frist amount - 2400 [protected] this numbber 7 dec.
Second amo. -8450 [protected] this numbber 9 dec.
Last two amount 19700 [protected], [protected]

Please resolve this mattar as early as possible and inform me immediately.
My contact number is [protected] abhishek kumawat

My query reference numbers are :[protected], 46169922, 45841991.

My account number is +91-[protected].

I'm very sorry to say that your paytm customer care really sucks. I'm really annoyed to see that there is no response for my paytm kyc verification. I'm writing this e-mail with great frustration.

At the outset, i've detailed my issues with paytm so far.

All services were good except this kyc verification. I've placed the request 2 months ago for the kyc verification. I was told, i'll be getting the call within 24 to 48 hours. After a week, a guy called vasanth (+91-[protected]) called me to fix an appointment on one saturday. He didnt turn up that day and when i called him, he told he left paytm and some other person will be contacting me for this. As expected, no one called.

I waited for one more month and used my usual 20, 000 limit for transactions. I tried nearby kyc points to submit my documents and verifications. Surprisingly all the merchants told that they cant do the kyc verification. Then raised a ticket on my app on 14th december 2017. I received a call from the lady ([protected]). She told my appointment is fixed on 15th december. Again, no one turned up or called. After a while i received a message stating that my appointment is fixed for 23rd december. I waited at my house for the verification. No one turned up. I called the lady again and again. She was not attending the calls on purpose / nor it was switched off sometimes.

I'm also using your fastag service, but unfortunately, this also stopped due to the transaction limit. I'm really pizzed off at this. When i ask my friends, its on the contrary where the executives called and verified within a week. I dont know what the hell happened to my account?

To my surprise, when i call the customer, there is no option for this kyc verification only. I dont know why. I felt dejected and humiliated by this kind of non-responsive service from paytm - one of india's leading comany.

I request you to look into this issue at the earliest and provide me a solution within a week, or else i'll be closing my account and use other services for fastag, tez, phone pay etc. I even tried calling your number, but still no response.

This is my last try and i will got consumer court for all this humiliation happened for me.

Looking forward to hearing from you at the earliest.

—
Thanks and regards

Vishnuvardan

I often recharge my mobile and d2h using paytm service. Every time i recharge, i don't face any problem. I was recharging my videocon d2h online through paytm with 300 inr on 24.12.17. But the d2h was not recharged and my bank account was debited. The same amount was not refunded till now. So kindly look into the matter and try to refund my money asap.

Recently i bought a electric geyser of hiere company from paytm mall. There were one attractive feature mentioned in description that geyser also have music system. So i bought it but wen i received and installed it i know it's a fake description from paytm. Now i complaining on paytm they told me to return the item which i already fix. So it's very hard to remove and repack it. And it's also waste of time. Why we customer purchase from e-commerce, because we save our time and efforts. But they are doing this kind o[censored]n tolerable fraud to customer.

I had payed the bill of landline through Paytm by using my debit card and the amount of Rs 1241 was deducted from my bank account but the bill was not payed, and also no refund has been received after that!! So I request you to please refund my money as soon as possible.It has been almost a week but my money is not refunded till date, so I want you to refund my money as soon as possible.

Date on 22/12/2017 I booked a shoes order. afer few hours I rejected my order and request to refund my money, but today 26/12/2017 not refund my money and not responsed by paytm team. I request to you please solve my problem and refund my money . I complain this problem 4-5 time to paytm team but not solve my problem.i am very tired behavior of paytm team .

I have tried to add 500 in my paytm wallet(mobile [protected]) using UPI through TEZ app. Instead of paying through proceed option. I directly sent money to paytm upi address. Amount debited from my account. It is credited directly to paytm upi address "paytm.[protected]@axisbank. They are not returning my 500rs.

Paytm orderId is [protected]

UPI transaction ID is[protected].

Dear sir, my order id is[protected] and transaction id is t07611 i purchased online something from club factory on dated 24 nov 2017 of 3466.79.in the first attempt transaction was declined but second attempt was successful after that i received an email from paytm that my first transaction was declined and my money will return with in 7-14 working days but paytm claimed both transactions successfully. So therefore i complained to paytm help & support center then representative said to me that i have to show my card statement as a proof where it mention that paytm claimed 2 transaction so i sent my card statement where it shows that 2 transactions claimed by paytm but now paytm customer care didn't reply me. Please help me asap

We ordered tv on 18th of december which we received on 26th evening when service center guy came, he found tv panel is broken

Order no [protected]

Order by the name of - sakshi mehrotra

Contact no - [protected]

We request to send a fresh piece otherwise we will immediately take a legal action for this fraud & harrasment

Hi sir/madam,

I have recharged it on 23rd of dec 2017, still it is not credited to my mobile.
But it is showing recharge successful.

Below are the details of the order:

Order number : [protected]
Total amount : 147
Amount paid through paytm : 19.39

Amount : 127.61
Payment details
Nb transaction no [protected]

Please resolve the issue as soon as possible.

Regards,
Sai pravallika

Dear sir/madam,

My neighbour debit card details have been misused by some fraud agencies, communicating as bank employee from sbi (Chennai) regarding kyc updation (Aadhar) and done 5 transaction of two different merchants. One is paytm & another one fx mart pvt. Td. Mumbai. We have logged a complaint in police station & the process is going on. Also we r sending u complaint request, kindly accept it and take necessary action through [protected]@paytm. Do take action immediately and recover the money as soon as possible.

Note:- received call from mob. No -[protected]. Bank summary attached for ur reference. Txn amount 5000*3 & 3000*2 dated 25/12/2017

Thanks,
Balavanesh kumar s

I have booked a hotel on paytm which had a marked tag of "flat 40 % cashback" without any reference of any terms and condition or any promo code needed to be used and after completion of booking and paying the full amount the company is not giving the cash back on the pretext that you should have entered some promo code. After constant follow up they are not agreeing to provide cash back or make a cancellation and refund my amount. I have been following right from the next day of booking.

My money transfer to a bank is still pending from last 3 days... I had used paytm bank service of transfering money to my rbli bank account and from still last three days its still showing pending only and the amount is extremly high and is very urgent to reach my bank account... And the paytm care is not responding on my issue by mail also... It has harresed me a lot... If anyone knows solution to these problem then please help me its very urgent for me... And realy paytm sucks see below my whole issue described in photo... This was my email chat with paytm care ther are onli giving me period and no solution to my issue... They first gave me 72hrs time and then they are telling fro 80 hrs time again... They are only giving...

I had booked a ticket on irctc using paytm gateway using my sbi card and it was not booked as seats was not availble but amount got deducted automatically. On irctc portal its showing money has been refunded back to paytmag but the refunded money has not been credited back to my account.
The details are given below :
Transaction id - [protected]
Transaction date: 19-dec-2017
Cancellation / refund id - [protected]
Refund amount - rs. 2975.0/-
Refunf date - not showing

Please look into the matter

I have a paytm wallet. I read an ad in google for 4% cashback if payment is made on 23.12.2017 however promtion code airtel or grab10 not accepted but lateron when contact paytm it was told now nothing can be done as the code was not applied before making payment. If any promtion is advertised by paytm the cash back should be automatic. They should not fleece the public by giving misleading ads which are not fullfilled due to there cpmplicated system of accepting codes. Sysstem should be simple and transparent