PayTM Mobile Solutions Complaints & Reviews

I made a mobile recharge of Rs 346 on my mobile number through my paytm wallet. The amount immediately got deducted from paytm wallet but even after 17hours neither recharge is completed nor money is refunded. And customer care service is very poor i am very disappointed with paytm. I hate this app.. They are not replying.
My order id is- [protected]

Misuse of my Debit Card Details
An amount of 3076.71 has been deducted from my Debit Card through Paytm from Paytm Mobile Solutions.
Date:[protected]
Time: 15:51:58/767430

My user Id for Paytm is megha.[protected]@gmail.com.
I want a complete explaination of why this amount has been deducted.

This deduction is showing in my Paytm but its is there in my bank statement. The screen shot is attached of the bank statement.

I request my refund.

Hi I'm Arindam (M-[protected]). On 23-12-16 I added Rs. 1000 from my SBI A/c. Then I pressed "REFUND". Paytm immediately showed my refund was succesfull. But money was never refunded. I contacted them many times. Their reply was not satisfactory. They gave me ARN No. But bank couldn't do anything since the money was not in their channel. I'm puzzled.

Dear sir..
Acly i atempt two tranesction on 23rd december 2016 by paytm without my phone verification but paytm does't accpet any payment in other pleac so i have transfer to my bank account i go to my own branch but they said to me there is not any refund in my bank account . It's has almost 15 days i am sufering issue .

I would to request to please refund my money if you have any query about this issue please call me i can reach at [protected].

Thanks
Annad
[protected]

Paytm Mobile Solutions — Amount deducted but transaction failed. Paytm Mobile no. [protected]
Sushil Kumar Asthana on Jan 4, 2017
I tried to add Rs.5000 from my debit card to the Paytm account for mobile number - [protected]. It showed in paytm app that transaction failed, but the amount got deducted from my account. total amount of Rs.5000 has been deducted and the amount has not been added to paytm wallet. I did not receive a refund from the bank as well as the amount was transfered according to them. Please look into the problem and please transfer back the amount. Thank you.

Transaction date: 25.12.2016
Paytm Mobile no. [protected]...

On 30.12.2016 I had transferred 2600 rs to my other account but its fail due to some technical issue. Then I return same amount to my bank account. Now its showing transaction done on my paytm mobile app but still I haven't received my money in bank account or not in paytm wallet. Please do some needful act...This is continuously happening with me before 15 days same issue happened with me.

Dear Sir,

I ordered Panasonic Viera Tv on 22nd Dec 2016, which was delivered on 27th of December but I didn't receive the cash back of Rs.4283.I called the helpline number but I could only reach the IVR. So I left an email. Two days later they replied to me that " I didn't apply the coupon while placing the order but as one time exception they will credit the cash back amount to my account once the return policy was over. I agreed to it and even acknowledged the email. A day later they sent me an email confirmation and also received a call that money will credited once the return due date was over which was 3rd of Jan 2017. I tried calling and even reaching out through email but they're ignoring my emails and calls. I have the voice clip of the conversation I had with the agent who firmly insisted that it'll be credited withing 24hrs after the return policy is over. I need someone to look into it and solve the issue immediately.

Hello team,
My mob no is [protected] and I transferred 4500 rs amount from my paytm wallet to mr Harsh Kapoor( mob no[protected] paytm wallet. Money was deducted from my wallet on 29 th Dec2016 but not received by another wallet. He get the message but not received the money in his wallet. Wallet transaction I'd is-[protected]. I raise the complaint but there is no response from your side. Kindly check the same and revert asap.waiting for ur reply.

Refund Amount - 2000 rs
Transfer - Paytm to Kotak Bank
Transfer date - 17th DEC 2016
under order [protected]
bank has shared a reference - 74766516354650910976834
Bank TXN ID - [protected]
Wallet TXN ID - [protected]

Hi,

My name is ananth, i have added amount rs 1400 to my paytm wallet through my debit card (Sbh) for making electricity bill using mobile app. When i tried to make electricity bill payment, my services provider not listed in app.

So transfer the amount of rs1400 to my debit card using the option "return to bank" option. Message pop says will be processed in 7 days.

Transaction details are as below:

Added to paytm account
From: sbi
Paytm cash txn id [protected]
[protected]:28:43 pm

-
Rs 1, 400
Success
Bank txn id: [protected]

Return to bank transaction details are below:

Transferred to bank
Bank txn id: [protected]
Paytm cash txn id [protected]
[protected]:57:55 pm

Rs 1, 400
-
Success

But here is my concern... Amount of rs 1400 has not received in my bank account.

Please help meeeee.

Thank you

I have choose option return to bank to transfer amount from wallet to my bank account.
money deducted from wallet but not transferred in bank account.
called customer care but no response.
i have raised ticket tickets so many times but didnt receive any call from Paytm and no resolution.
please help.
bank Txn ID - [protected]
Wallet Txn ID - [protected]

I had an old account with paytm registered with my mobile no [protected]. On 9th Dec it had a balance of about 31000 INR .out of this I paid 5000INR to my wife's paytm account. Due to some technical discrepancy a duplicate account was opened with her name and the amount was transferred in other account which was registered with only her gmail account. To recover this amount I wrote several emails to paytm. As per the solution given by them, i merged her account with my account by the procedure given by them. After merging it I recovered her old 5000 rs balance but my account in my phone stopped functioning. I wrote several emails to paytm, they always provide a bookish vague reply by which I am not able to solve my issue. This happened on 11th Dec 2016. I had a balance of 26192INR on that day . After that day I am not able to recover my hard earned money. Also the customer care service is so poor that nobody can speak to any paytm officer regarding any issue.
I am extremely worried and heartbroken due to this issue.

I had ordered a NIKON LENSE(Nikon AF-S DX NIKKOR 18 - 200 mm f/3.5-5.6G ED VR II Lens (Black)) from PAYTM with Order no: [protected] on 1st Dec 2016.
They delivered a wrong product (18-55mm (priced 8000) instead of 18-200(priced 50000))
Paytm accepted the return, but customer care told that reverse pickup facility is not available with PAYTM.
So I had to courier the wrong product to seller's address, which reached the seller on 9th Dec 2016.
After 15 days of continous calls and mails, Paytm responded that seller had received an empty parcel.
I then checked with courier service(First Flight LTD) which confirmed the successful delivery of the product with actual weight.
Post that PAYTM is not taking the case seriously and not responding at all.

It's almost a month now; return courier of product has reached seller. But PAYTM is behaving pitiful; still not refunding huge amount of 43, 000/-(Forty three thousand)
PAYTM is handling this case pathetically, which is very irritating.
Every call to customer care is routed/escalated to a team manager who falsely assures of some update within 24 hours. Even after 30 long days I have neither received a reply nor 43, 000 refund mount.
Every day I have to write an email to PAYTM which never gets a response.
I am very much frustrated with shopping experience and customer service from PAYTM.
I have all the documents ready to file a case in consumer forum or an FIR.

Please refund failure transactions

Subject: Non receipt of Amount Rs. 72 for : Patym transactions faliure

Folllowing two transactions at Patym were failure transactions done on 12th Dec. 2016 AT 06.23 PM

1. Wallet Transaction ID: [protected] : Rs. 36

2. Wallet Transaction ID: [protected] : Rs. 36 Both transactions immediately reflected as "failure"Undersigned had to pay cash for the transactions.
No refund has been received till date. Please process the refund and comfirm.
please refund

transaction id : [protected] done on 22 Dec. 2016. 07.11 PM
immediately reflected as "failure"Undersigned had to pay cash for the transaction.
No refund has been received till date. Please process the refund and comfirm.

I have transferred Rs. 3000/- from my PayTM a/c to my bank a/c having Bank Txn ID - [protected] on 18th December 2016 with Wallet Txn ID: [protected].

After repeated complained and request the money till date has not been received on my account.

On the above their exist no PayTM contact or complain number which is working or where call can be taken up for solution. Moreover I located a PayTM office in Kolkata and they were very specifically stated that we are only here to mail NOIDA office and do nothing which can be done by you also. On the above they have also not taken my complain or agreed to accept my written complain. They at last stated that you are wasteing you time here in the PaytTM office as they are here as dummy office to do nothing but to forward complain to NOIDA office which take hell of a time as we have no PayTM person contact number to talk with which can solve your problem instantly.

Sir,

I have been using paytm from my mobile no. [protected]. My mobile got damaged and i have further signup in another mobile no.

Now the wallet is showing zero balance.

I have transferred money in my wallet on 27th Dec'2016 (ECOM PUR/PAYTM/NOIDA/271216/0) amount of Rs. 11, 700/-

Request to kindly help me out to get it back in my wallet

I was added 5000 to my paytm wallet and accidently i put that money return to my bank At 24th December 2016. but still now it is not credited my bank account . I called my bank they told me to credit with in 7 working days. Now it is over and i don't get any results.i was tried to reach customer care through phone call but i is very difficult to connect. please help me to get my money

Please refund my money 1500 rupees because i want to add money in my paytm wallet bt it cant be added in my paytm wallet nd debited to my bank account . My paytm order no. [protected] nd CC Transaction no. [protected] and its happened on date 23/12/2016. please refund my 1500 rupees beacuse paytm order is failed nd debited of money to my account nd cant be added on my paytm wallet. my paytm no. is [protected].
my dena bank statement attached with in it. its shows that my amount 1500 rupees is debited in my account nd transfeerred to paytm wallet bt mere paytm wallet me 1500 rupees nai aye he...
please Refund my money 1500 rupees today.
your sincerely,

devender sharma

mob- [protected].

[protected] Forwarded message[protected]
From: Vineet Singh
Date: Mon, Dec 26, 2016 at 5:12 PM
Subject: Re: Paytm Care
To: Paytm Care, [protected]@paytm.com

Dera team,

I am still waiting your response regarding order no. [protected]. Still din't get my balance neither metro card nor paytm wallet RO bank account.

--
Thank you

Best Regards,
Vineet
Mob:[protected]

On Fri, Dec 23, 2016 at 6:10 PM, Vineet Singh wrote:
Dera team,

I am still waiting your response regarding order no. [protected]. Still din't get my balance neither metro card nor paytm wallet RO bank account.

--
Thank you

Best Regards,
Vineet
Mob:[protected]

On Thu, Dec 22, 2016 at 2:00 PM, Vineet Singh wrote:
Dear Team,

My problem is still persist, kindly get it done immediately.

--
Thank you

Best Regards,
Vineet
Mob:[protected]

On Wed, Dec 21, 2016 at 9:40 PM, Paytm Care wrote:
Dear Customer

Greetings from Paytm!

We apologise for any inconvenience caused to you owing to a delay in response from our end.

In case your transaction at Paytm was unsuccessful, you should have got the refund for same. For the successful transactions, you would have already got the benefits.

However, in case your problem is still not solved, please reply to us on this mail and we will ensure that we solve your problem on priority.

Thank you for your continued trust in us.

Regards

ref:_00D28dppr._50028ZHHJV:ref

--
Thank you

Best Regards,
Vineet
Mob:[protected]

[protected] Forwarded message[protected]
From: Vineet Singh
Date: Tue, Dec 20, 2016 at 5:40 PM
Subject: Recharge amount missing
To: [protected]@paytm.com

Dear Team,

I have recharged my Delhi Metro Card Order NO.[protected] 18 Dec.2016 at 10:43 PM is successfully but amount is not getting in card when I use this card getting error low balance.

Kindly do the needful.

Best Regards,
Vineet
Mob:[protected]

Paytm Ticket: 17061527

I booked bus ticket to travel on[protected]. At 6 PM on[protected] I got a call from Bus operator (Jabbar Travels) saying Bus has been cancelled. At the next minute I called Paytm for refund. I was assure that refund will happen withing 24hrs. Its been now more than 72 hrs, still no refund. I called Paytm customer care[protected] seven times. No resolution provided. Two times the call was abruptly disconnected.

I have already spent more than Rs. 50 on calls as the number is not toll free.

Hoping now at least money will be refunded.