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Paytm — Regarding failure of its primary function i.e. bill payment

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:paytm.com

As a customer, I have this complaint that Paytm is unable to do my recharge and this problem is there for last 3 days.Everytime I try to recharge my mobile it simply says recharge failed and sends me a message regarding some one time password.
Also there is no provision of complaint in the app and my problem is persisting with the company not paying the slightest of heed.
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my account is block and my user id is[protected]
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I paid for bigbasket through paytm.the amount got cut from NY account received by paytm buy not given to bigbasket ..I want my amount to get refunded .please contact me on [protected]
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My account is block and my user id is[protected]
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    +91 12 0477 0770 [Head Office]
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    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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