PayUMoney Complaints & Reviews

I have paid twice for the ticket at agra fort but I didnt get the ticket but the money has been debited twice from my account and its doesnot reversed back

Payment not refunded as per attached screenshot and complaint closed without refunding amout of Rs.1000

Amount no credited

Hi Team,

Already i clearly given /details about the transaction in my complaint

i was paid Andhra Pradesh property Tax in May 25th 2022 amount of 3, 192.00/- using PayU option in the Tax web site.. i did not received any payment transaction message either its success / failed . i waited almost 8hr and did not refresh the page to know the result page.

The amount was debited in my bank account.
below was the message which i received .
ICICI Bank Acct XX823 debited for Rs 3192.00 on 26-May-22; Payu Payments P credited. UPI:[protected]. Call 18002662 for dispute. SMS BLOCK 823 to [protected].

below is my my bank statement .
UPI/[protected]/UPI/yellowqr.183597/HDFC BANK
LTD/ICI03e21e7bb1974aeaa5c0454a74071c94/ 3, 192.00

i checked with ICICI bank about this transaction they said transaction was successful. but when i was checked with Mee seva they said they did not received the amount and in Andhra Pradesh Tax website the amount not at credited(showing still due in site).
i did not received any refund of 3, 192.00/- till date.

please share the transaction payment receipt(from PayU to AP tax) . In Meeseva they are asking the payment receipt.

today(01-Dec-2022) also we checked Andhra Pradesh Property tax site/ Meeseva its Cleary says they did not received the any payment. and i was checked with my bank directly they said, successful transaction to PayU, your are saying its transferred. please provide your transfer/transaction ID which money transferred Money(3, 192/-) from PayU to Merchant. its a Property Tax so, if you not resolved this issue it will more complicated. ..showing still due in Andhra Pradesh Property tax website.

and please be clear here Merchant means?(Merchant name)

and what you given emailed ID for help desk via help.payu.in.. i try to send the email but its saying please enter valid email address. so, please provide valid email id. and contact number

please see below attached Gpay snip .. you can see in Gpay snip its To PayU Payments Pvt Ltd.

please refund my amount else., provide receipt/Id of amount transfer from PayU to Merchant. (Govt of Andhra Pradesh)..

[protected]@gmail.com its my Gmail id.

THIS SRINIVAS I AM PAID AMOUNT THROUGH CFMS CHALLAN
AMOUNT HAS DEBITED BUT TRANSCTION ID SHOWS FAILURE
Transaction Failed for the CFMS Transaction Id :[protected]
PLZ CONSIDERED

My PayU Merchant ID 8570584

From 10/05/2022 to 23/07/2022 i revenue ₹54500 amount via PayU Payment Button. After charging PayU servive fee, GST, etc; i have to recieve ₹53, 113.80 from PayU. But PayU put this settlement is on hold.

So i try to contact them for help, but i found they have not any helpline contact number or any physical office at any city near me. After that i try to chat with their bot system, where they answered me "Your settlement is on-hold." I also rised ticket and submit required documents, but there customer support do not solve my query.

I am paying their all service fee, taxes, etc. Then why i wait for more than last 6 months for my money ? Why they behave like a fraud ? I have been suffering from this headache for the past 6 months.

Its my humble request to PayU team please release my settlement amount as soon as possible.

Dear Payu Team,
My MID is 8756424
As Per My Payu Dashboard 9761.07rs amout is settled but i don't recieved amount in my bank account, kindly settled it to my account.

Dear Payu Team,
As Per My Payu Dashboard 9761.07rs amout is settled but i don't recieved in my bank account, kindly settled it to my account.

They deducted money through my account and still no information about my order through payment via PayU Money

MY MID 8496415
My Payu settlement is on hold of amount 1513.42rs, I also raised a ticket but no reply. Kindly release my money and settle it to my bank account as soon as possible.

MY MID 7393068
My Payu settlement is on hold of amount 986.16rs, I also raised a ticket but no reply. Kindly unhold my money and settle it to my bank account as soon as possible.

I have created account for make huge number of payments but due to non kyc verification, i m not able to make payment. I have send email to their team. but they don't respond so i want to discontinue with them. Please delete my Payu Account.

Email id: (Protect)@gmail.com
Merchant id: 8758188

PayUMoney — ASI ticket not generated but amount deducted
No. 25, 2022
I have tried to book 5 online tickets for Akbar's tomb, agra from the QR code available in the monument.
I opened the website and made payment of Rs.175 using my upi id.
I approved the payment from BHIM app.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.

Transaction date and time is- 25/11/2020 8:23 A.M.

Sir I ordered 2 kurtis on 18nov and payment done for them of rupees 505 and till now no goods is delivered and they don't made any refund.. Please help me out of this.

MY MID 7446255
My Payu settlement is on hold of amount 3439.85rs, I also raised a ticket but no reply. Kindly unhold my money and settle it to my bank account as soon as possible.

My MID is 8706385
My payu settlement is on hold of amount 28001.88rs, I also raised a tickit with number RP[protected] and submitted invoices which you asked for. kindly unhold my money and settle it to my bank account as soon as possible or i will file FIR and take legal action agains this scam.

My MID is 8706385
Dear Payu Team,
My settlement is on hold of amount 28001.88rs, I also raised a tickit with number RP[protected] and submitted invoices which you asked for. kindly unhold my money and settle it to my bank account as soon as possible or i will file FIR and take legal action agains this scam which you are continuing doing with your coutomers.

Ivrs-N[protected] (SMT. MAYA K.)
.. Rs 1839 paid by me through MPCZ Portal ( Official portal of MP ELECTRICITY) by PAYU payment gateway, but transaction failed and amount Rs 1839 got debited from my side, (transaction id- UPI/[protected] and i also complained many times from 11/11/2022 but still i cant get my issue resolved. The bill is not updated yet, its still due.
Earlier they were saying that amount will show in few days, and as of now one of the customer service guy telling that we cant do anything from here, go and check to zonal office..But again i called and the other guy saying, you dont have to go the office...I am not convinced what they all are talking about.. my due date to pay the bill is near..Also I am not living in that city..Kindly resolve this matter.
Thank you.

I have booked my tickets for taj mahal visit via payu on 13/11/2022, transaction was successful but tickets never generated. I have a to place a new order for the same kindly refund the amount to the source. amount deduction was 490rupees, also raised ticket at payUmoney but no response till date.

I had order a electric rice cooker but i had not received and for this i pay a 256 Rs for my product online and i complaint to customer care also but they don't response i had applied for this also and still my complain is pending they don't resolve it