Yesterday (02/05/2018; 13.17: 29.0) i made a transfer of ₹ 1, 38, 000 from axis bank through payumoney, i received a message from my axis bank the amount ₹1, 38, 000 debited from the account. But the amount is not credited into benifficiary account. After a while i got message from payumoney transaction failed, the amount is not credited in my bank account so far, please resolve it, do the needful help.
Jun 3, 2018
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 03, 2018
PayUMoney Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
Please look into the matter
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU