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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 136

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M
manu13sp
May 4, 2018
Resolved
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Resolved

Address: 110092
Website: www.mcdpropertytax.in

Team please check this details ar per your requirement and please find thee Attachment also for Bank Statement.

RBL Bank Bajaj fin-serve Super Card.[protected]XXXX-1900.

Email :- [protected]@gmail.com

Registered Credit Card Mobile :- [protected]

Date of Deduction :-

30-03-18 PAYU PA*PAYU PAYMENTS GURGAON IND
31-03-18 PAYU PA*PAYU PAYMENTS GURGAON IND
+1 photos
Jun 7, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 07, 2018
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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    V
    Vijayavalli12345
    from Belgaum, Karnataka
    May 4, 2018
    Resolved
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    Resolved

    Sir,
    I paid bbmp property tax from my kotak bank account [protected] debit card through your concern bbmpkarpayu, on 30/04/2018 for which i am charged convenience +get fee of rs.377.39 from your concern wherein no such taxed exist on bbmp property tax.
    Kindly look into the matter and refund the extra amount collected from. On enquiry with the bank they are dis iwning their responsibility for the transaction through byou. Do needful, otherwise i may have to understand that i am cheated from you and may bring the same to the notice of rbi and other departments of govt.

    Awating your reply,
    Vijayvalli.
    [protected]@gmail.com
    [protected]/[protected]
    Jun 18, 2018
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    May 04, 2018
    PayUMoney Customer Care's response
    Hi,

    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

    • PayU, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card.
    • UPI / VPA if any used

    Regards,
    Team PayU
    May 04, 2018
    Updated by Vijayavalli12345
    In continuation to my previous complaint, I wish to inform I got cheated from your company official Suraj who pH no.+[protected]. He called me and taken all the details from me including the otp no. and got transferred RS 10, 000/-from my account [protected] illegally. If the official is Suraj and his pH no are genuine take immediate action to return my amount RS.10, 000/- +377- 39=1377.39
    and oblige. I am aged 68 yrs and suffering high diabetic and bp.
    [protected]@gmail.com
    Verified Support
    May 18, 2018
    PayUMoney Customer Care's response
    Hi Vijay,

    As informed earlier by us. We are unable to trace any transaction with the provided details by you. Hence please share all the needful details over the email present in our previous response.

    Further please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

    In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

    Regards,
    Team PayU
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      A
      Ajay_1987
      from Delhi, Delhi
      May 4, 2018
      Resolved
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      Resolved

      Address: 122001
      Website: Payu_gopaysense.com/payu_

      Dear sir/Madam,

      kind your information, i trying to pay my emi to paysence by payU online payment. 1st time my transaction failed shwoign amount is debited but the 2nd time maid but 02 time money was deducted from my account.

      i contact to my financier. he told me amount received was only 01 time.

      The money is not refunded yet and when will i recover my amount. Details as given below:
      +2 photos
      Jun 5, 2018
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      May 04, 2018
      PayUMoney Customer Care's response
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

      • PayU, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Team PayU
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        A
        Ajinkya Chatur
        from Mumbai, Maharashtra
        May 4, 2018
        Resolved
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        Resolved

        I tried to book a railway ticket through irctc on may 03, 2018. But at the time of transaction pay u money deducted money from my bank a/c. Later i found my ticket was not booked and irctc showed that the ticket was not booked because they did not get any response from pay u money. That money also not refunded in my a/c also. So please take some initiative to arrange a refund for my not booked ticket.
        +1 photos
        Jun 5, 2018
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        May 04, 2018
        PayUMoney Customer Care's response
        Hi,

        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

        • PayU, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,
        Team PayU
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          R
          Ramesh4545
          from Mumbai, Maharashtra
          May 4, 2018
          Resolved
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          Resolved

          I booked ticket on ircrtc.co.in costing amount of 1975.68 on 1st may 2018.
          The bank was hdfc (Credit card) and payment gateway was payu money. The transaction failed but the money was deducted from my account & tickets were not booked..
          The money is not refunded yet and when will i recover my amount. Details as given below:

          Transaction amount:1975.68.
          Transaction date : 01st may 2018
          Transaction bank details : hdfc bank credit card ended with '9001'

          Regards,
          Ramesh s
          +91 [protected]
          S. [protected]@gmail.com
          Jun 5, 2018
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          May 04, 2018
          PayUMoney Customer Care's response
          Hi Ramesh,

          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

          • PayU, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Regards,
          Team PayU
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            P
            Phani0459
            from Bengaluru, Karnataka
            May 3, 2018
            Resolved
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            Resolved

            Website: www.payumoney.com

            I tried to book a railway ticket through irctc on april 27, 2018. But at the time of transaction pay u money deducted money from my bank a/c. Later i found my ticket was not booked and irctc showed that the ticket was not booked because they did not get any response from pay u money. That money also not refunded in my a/c also. So please take some initiative to arrange a refund for my not booked ticket. My irctc transaction id is [protected]
            Jun 3, 2018
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            May 03, 2018
            PayUMoney Customer Care's response
            Hey,

            Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

            Regards,
            Team PayU
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              K
              Kodanda Raghavan Gagana
              from Adoni, Andhra Pradesh
              May 3, 2018
              Resolved
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              Resolved

              Yesterday (02/05/2018; 13.17: 29.0) i made a transfer of ₹ 1, 38, 000 from axis bank through payumoney, i received a message from my axis bank the amount ₹1, 38, 000 debited from the account. But the amount is not credited into benifficiary account. After a while i got message from payumoney transaction failed, the amount is not credited in my bank account so far, please resolve it, do the needful help.
              Jun 3, 2018
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              May 03, 2018
              PayUMoney Customer Care's response
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
              I had booked a ticket on IRCTC and the payment was done through PAYUMOB . Due to some personal reason I cancelled my ticket but I have not received the refund yet. According to the IRCTC website the refund was done on 24 /04/2018 but my account is not credited.

              Please look into the matter

              payumoney transaction failed, amount is not credited in my bank account - Comment #3086245 - Image #0
              PayUMoney Customer Care's response, May 4, 2018
              Verified Support
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
              I didn't recieve a receipt after my payment so I need a mail of my payment so send the mail as soon as possible receipt mail I need within a day so send as soon as possible
              PayUMoney Customer Care's response, May 4, 2018
              Verified Support
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
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                B
                Bharat Nimje 24
                from Delhi, Delhi
                May 3, 2018
                Resolved
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                Resolved

                I made transaction through payubiz gateway to airbnb. They cancelled my reservation and said they refunded it to payubiz account. So i request payubiz please transfer that money to my bank account by which i made payment.
                The transcation number which i received from airbnb for refund is [protected].
                I request payubiz please kindly refund my money to bank account as airbnb already had issued refund to you.
                Jun 3, 2018
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                May 03, 2018
                PayUMoney Customer Care's response
                Hi,

                We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                • PayU, Merchant and Bank reference number.
                • Scan copy of bank statement indicating the debit for the required transaction.
                • Transaction date along with the amount.
                • Email id or phone number used for processing the transaction.
                • First 6 and last 4 digits of your card.
                • UPI / VPA if any used

                Regards,
                Team PayU
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                  S
                  Sheak
                  from Namagiripettai, Tamil Nadu
                  May 2, 2018
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                  I booked a railway ticket from TPJ to CLT through irctc App and payment done through my Rupay debit card, now i cancelled my railway ticket and amount is not refunded to my bank account it shows amount refunded to payumoney, so how amount will get refund to my bank account. I did not have any account with payumoney then how will i get my amount in my bank account
                  +2 photos
                  PayUMoney customer support has been notified about the posted complaint.
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                    M
                    medha dwivedi
                    from Delhi, Delhi
                    May 2, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi
                    Website: irctc and PayUMoney Gateway

                    I booked a ticket from irctc application using my SBI debit card using PayUMoney pament gateway of Rs 2210 on 18th April, 2018 and cancelled it on 19th April, 2018 and after that IRCTC refunded the money back to the PayUMoney on 23rd April, 2018 but the money is not reflected in my bank account even on 2nd May, 2018.
                    Transaction ID: [protected]
                    Refund ID: [protected]
                    +1 photos
                    Jun 5, 2018
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    May 02, 2018
                    Updated by medha dwivedi
                    the irctc username is: astha92
                    Email id: [protected]@gmail.com
                    Mobile no. [protected]
                    May 02, 2018
                    Updated by medha dwivedi
                    Refund was of Rs 1830
                    May 02, 2018
                    Updated by medha dwivedi
                    Here I am attaching the message I got when Rs 2210 is debited from my account on 18 April, 2018.
                    First 6 digit of my card is = 459115 and last four digits are = 4365
                    Card is SBI VISA Card
                    I am a student I need the money very much. Please look into the issue

                    Verified Support
                    May 04, 2018
                    PayUMoney Customer Care's response
                    Hi,

                    Your TXN id [protected] has been refunded via ARN 74332748114811399210112 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

                    Regards,
                    Team PayU
                    Sir, my payment 84000 profit guru company, my payment send payu money site, but profit guru company is fraud my knowledge, plzz refund my all payment, plz check my id and refund my payment, sir this matter is 6 month ago, and my avidence screen shot is attached your website, and call recorder is available all calls in my phone and mobile number

                    irctc refunded the money to payumoney but the money is not reflected in my bank account. - Comment #3086193 - Image #0
                    irctc refunded the money to payumoney but the money is not reflected in my bank account. - Comment #3086193 - Image #1
                    PayUMoney Customer Care's response, May 4, 2018
                    Verified Support
                    Hi,

                    Please note that your transactions with us are successful. The amount for the same has been remitted to the merchant.

                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                    Regards,
                    Team PayU
                    sattu155's reply, May 5, 2018
                    Sir, I know my cash successful dilivered, but the company are fraud to take my cash amount, bacause help me, and refund my cash
                    Sir, my problem Today not solved, I am go to court and case your payu money company
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                      R
                      Rajadurai Ponnuchamy
                      from Chennai, Tamil Nadu
                      May 2, 2018
                      Resolved
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                      Resolved

                      Website: Zocab.com

                      I have placed an order for 3 shirts and paid through payumoney in zocab.com on april 4 the. Then that site was suspended. Kindly refund my amount to my account or tell me the procedure to get my money. My order ref #22006. I'm waiting for one month and i have mailed to them, they didn't response to that mail. Seems like they have changed all the contact information
                      +1 photos
                      Jun 3, 2018
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      May 03, 2018
                      PayUMoney Customer Care's response
                      Hi Rajadurai,

                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Team PayU
                      I have paid my college examination fees through the above mentioned app i.e PayUMoney app and provided all the details regarding my email address phone number properly, and my payment was successful and the amount has been deducted from my account.But I have not received any receipt to my email.
                      PayUMoney Customer Care's response, May 3, 2018
                      Verified Support
                      Hi,

                      We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Team PayU
                      Hi,

                      I have these following 2 charges to my bank account (HDFC ending in 6397)

                      31 Mar 2018 [protected]-PAYUMONEY [protected] 31 Mar 2018 9, 942.00
                      31 Mar 2018 [protected]-PAYUMONEY [protected] 31 Mar 2018 9, 942.00

                      I never made any such transactions. Can you please explain what this is?

                      Regards
                      abhishek
                      PayUMoney Customer Care's response, May 3, 2018
                      Verified Support
                      Hey Abhishek,

                      Please note that this is a successful TXN via PayUmoney Payment Id - 6873899385 and 6873826069 at our end, the amount for the same has been remitted to the merchant.

                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                      Regards,
                      Team PayU
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                        J
                        jesu3107
                        from Chennai, Tamil Nadu
                        May 2, 2018
                        Resolved
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                        Resolved

                        A purchase worth rs. 5000 on pos [protected] at #[protected] is not done by the account holder p. J georgekutty and hence kindly stop the transaction and refund the money.
                        Kindly look into this matter.
                        Someone fraudulent is acting behind it and this requires your urgent attention.
                        Narration of the incident: i got a call saying my aadhar card is not linked with the atm card and hence it will be blocked. But i had already submitted by aadhar card details. My atm card for the account ending with 13572 has been blocked it says invalid transaction.

                        I got a call from the no.[protected]

                        They called me several times and i received messages from sib saying some otp is generated and on top of that he already had my account details because the messages usually goes to my mom's no. And the no was sent to my mom's no.

                        Then he asked for details of a another card saying it's for being the nominee. The card details of my father's account was shared. It's a joined account with my mother

                        Rs. 30000 has been deducted from that account.

                        After which a message was received saying that the sbi atm card has been blocked.
                        Please contact [protected] immediately.
                        Jun 3, 2018
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        May 03, 2018
                        PayUMoney Customer Care's response
                        Hi,

                        Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

                        In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the process.

                        Regards,
                        Team PayU
                        I had paid an amount of 1297.30₹ for the college exam fee through the payUmoney but didn't recieve payment receipt to my Gmail. My payment Id[protected]. And Gmail- [protected]@gmail.com
                        PayUMoney Customer Care's response, May 3, 2018
                        Verified Support
                        Hey,

                        Please note that this is a successful TXN via PayUmoney Payment Id - 188483117 at our end, the amount for the same has been remitted to the merchant.

                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - "new_admission_engineering-188483117" in order to get the status at their end.

                        Regards,
                        Team PayU
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                          A
                          Anurag Deb
                          from Agartala, Tripura
                          May 2, 2018
                          Resolved
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                          Resolved

                          Address: North Tripura, Tripura, 799251
                          Website: Irctc and pay u money

                          Yesterday i tried to book a railway ticket through irctc. But at the time of transaction pay u money deducted money from my bank a/c. Later i found my ticket was not booked and irctc showed that the ticket was not booked because they did not get any response from pay u money. That money also not refunded in my a/c also. So please take some initiative to arrange a refund for my not booked ticket. This incident happened in 01/05/2018.
                          +1 photos
                          Jun 3, 2018
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          May 03, 2018
                          PayUMoney Customer Care's response
                          Hey,

                          Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                          For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                          Regards,
                          Team PayU
                          May 04, 2018
                          Updated by Anurag Deb
                          If the transaction was successful then why the tickets were not booked. Irctc said they did not get any response from the bank but u r saying somthing else. The money is my hard earned money and if my money will not refunded soon in my bank a/c i will knock the door of court. Dont play with me. Try to play honest. 😡😡😡
                          Hello sir and madam
                          i have order from ebay.in
                          payment of 199 rs deducted today from me netbanking account
                          transaction id NET TXN: PAYU [protected]

                          order is not placed and money is deducted
                          plzz refund my money of 199 rs.

                          tried to book a ticket from irctc.in that process money deducted from my a/c but ticket was not booked. money was not refunded also - Comment #3084260 - Image #0
                          PayUMoney Customer Care's response, May 3, 2018
                          Verified Support
                          Hey,

                          Please note that this is a successful TXN via PayUmoney Payment Id - 6955097481 at our end, the amount for the same has been remitted to the merchant.

                          For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                          Regards,
                          Team PayU
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                            A
                            Aarav Siñgh
                            from New Delhi, Delhi
                            Apr 30, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110045

                            Someone called as a fake bank employee dated 3042017 around 3:15 pm. He asked for my card details and otp which was generated through payu money.. Following are the otp which i got - (187479, 469254, 313190). After a while i continuously got massges of transactions done through my card. I will be greatful block that payment and refund that to concerned account.
                            Jun 3, 2018
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            May 02, 2018
                            PayUMoney Customer Care's response
                            Hi,

                            Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

                            In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the dispute process.

                            Regards,
                            Team PayU
                            I have booked ticket on irctc app using my Rupaycard, money is deducted from bank but ticket is not booked. How to get refund amount to my bank account

                            please check with my transaction id

                            otp fraud transaction - Comment #3084157 - Image #0
                            Hi,

                            Your TXN id 6921323765 has been refunded via ARN 30001081108108077990693 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

                            Regards,
                            Team PayU
                            I had cancelled the ticket on 23/04/2018. And amount of 1695 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 24/04/2018 and bank name as payumpp. Details as below

                            otp fraud transaction - Comment #3084214 - Image #0
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                              I
                              Ishit Batra
                              from Delhi, Delhi
                              Apr 30, 2018
                              Resolved
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                              Resolved

                              Address: 201001
                              Website: amirchandsultanchand.com

                              I ordered a book from amirchandsultanchand.com and the payment was made through payumoney. The payment was charherd from the credit card but there was no confirmation of the order. At the payment gateway the transaction made to payu was succesful but then the page kept loading and there was no confirmation of the order. After a few minutes the page stopped loading and the transaction was failed. But the amount has still been deducyed from my credit card. Please resolve this at the earliest.
                              Jun 3, 2018
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              May 02, 2018
                              PayUMoney Customer Care's response
                              Hi,

                              We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                              • PayU, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • First 6 and last 4 digits of your card.
                              • UPI / VPA if any used

                              Regards,
                              Team PayU
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                                T
                                T Girish Gowda
                                from Bengaluru, Karnataka
                                Apr 30, 2018
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka, 560010

                                I paid a tax amount of rs.9669.00 towards bbmp property tax for the year 2018-19 on 30.04.2018 using my debit card issued by bank of india. The tax amount was supposed to be 9669.00 but in my account an amount of rs.9772.79 is debited there by charging an extra amount of rs.103.79.
                                Hence let me know the detail for the extra money debited in my account. Is it towards your charges?
                                Jun 5, 2018
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                May 02, 2018
                                PayUMoney Customer Care's response
                                Hi,

                                We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                • PayU, Merchant and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card.
                                • UPI / VPA if any used

                                Regards,
                                Team PayU
                                INDIAN OVERSEAS BANK payment details are below-
                                21-APR-2018
                                PAYU-WWW.IRCTC.CO.[protected]@761739
                                TRF 2451.80
                                &
                                IRCTC transaction details are below

                                TR ID - [protected] 21-Apr-2018 [protected] FAILED 2440.0 2440.0 PAYUMPP REFUNDED 24-Apr-2018

                                Please give the money back to my A/C.
                                PH. NO. - [protected]
                                PayUMoney Customer Care's response, May 2, 2018
                                Verified Support
                                Hi,

                                your TXN id 6932029933 has been refunded via ARN 20180421761739 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

                                Regards,
                                Team PayU
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                                  J
                                  jagruti mishra
                                  from Darbhanga, Bihar
                                  Apr 30, 2018
                                  Resolved
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                                  Resolved

                                  I had cancelled the ticket on 07.04.2018. And amount of 2720 has to be credited to my account. But after 20 days also it is not done.in the website it is showing refunded on 08.04.18 and bank name as payumpp. Details as below,,

                                  Transaction id - [protected]
                                  Refund id - [protected]

                                  Please look into the matter.
                                  +1 photos
                                  Jun 4, 2018
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 02, 2018
                                  PayUMoney Customer Care's response
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                  • PayU, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,
                                  Team PayU
                                  Helpful
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                                    S
                                    Seenivenkat
                                    Apr 27, 2018
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                                    Address: Bangalore, Karnataka

                                    Hi,

                                    I have paid my bengaluru property tax for[protected] via payu gateway. The transaction/challan id:[protected] and app no: [protected]. The payment was done from my icicibank net banking on april 10, 2018. At that time the payment status said: "payment transition" and now it says "validity expired". The money has been charged from my account. However bbmp says the payment is not made and hence i am unable to download the receipt.

                                    Please check, confirm and let me know the resolution asap.

                                    I contacted bank regading this, their reply is

                                    Dear mr. Vengadasamy,
                                    Greetings from icici bank.

                                    With reference to your e-mail, we would like to inform you that the debit transaction of inr 6119.00 has been successfully debited and transferred to biller with the reference number[protected].

                                    Further for any unsuccessful transaction at the biller end, the funds will be returned to your account within 7 days.

                                    If the amount is not reversed within 7 days, we request you to check with the biller and provide confirmation from the biller that the amount was not received at the biller end.
                                    "
                                    Please check this at your end do me favour.
                                    Thank you
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Transaction id : [protected]
                                    Dated : 18/04/2018
                                    Transaction Amount : 2720
                                    Sir please refund a amount in my account this transaction is failed.

                                    payumoney payumoney bangalore bbmp tax - unable to download receipt - Comment #3082752 - Image #0
                                    PayUMoney Customer Care's response, May 2, 2018
                                    Verified Support
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                    • PayU, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Team PayU
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                                      J
                                      jagadeesh subash
                                      from Hyderabad, Telangana
                                      Apr 27, 2018
                                      Resolved
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                                      Resolved

                                      Website: IRCTC Rail Connect

                                      I have booked ticket on 19-april-2018
                                      And i've cancel the ticket in two days after my transaction from irctc connect app the transaction status is refunded and date was 23-april-2018 but i don't have any info and amount that was credited or refunded in to my account it was so pity that you people are not so attentive towards the transactions and my transaction i'd -[protected]
                                      Jun 3, 2018
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 03, 2018
                                      PayUMoney Customer Care's response
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                      • PayU, Merchant and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Team PayU
                                      I booked a train ticket from sbc to vskp on[protected] but ticket not booked, payment succesful
                                      So please refund my money txn id is [protected]

                                      refund :- pending - Comment #3080932 - Image #0
                                      PayUMoney Customer Care's response, May 2, 2018
                                      Verified Support
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                      • PayU, Merchant and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Team PayU
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                                        R
                                        Ramakrishna GN
                                        from Bengaluru, Karnataka
                                        Apr 27, 2018
                                        Resolved
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                                        Resolved

                                        Address: 560048
                                        Website: bbmptax.karnataka.gov.in/Default.aspx.

                                        Hi,
                                        I have done payment to bbmp bangalore for the property tax payment through their portal: bbmp propery tax system through portal: https://bbmptax.karnataka.gov.in/Default.aspx.

                                        Details of transaction:

                                        Bbmp application number:[protected]
                                        Trasaction challan number: 18166425
                                        Transaction from hdfc bank cheque/ref. No.[protected]
                                        Date: 27.04.2018

                                        Tax amount of rs.14668 was paid from my bank account in hdfc bank (Internet banking) using payu gateway option.

                                        My bank account got debited for the amount but the bbmp did not get the credit of the same amount.

                                        Transaction from hdfc bank cheque/ref. No.[protected]
                                        Date:.27.04.2018
                                        Narration - kmuhs44pab62lnou-payubruhatbengalurum

                                        Please either fulfill and complete the payment which or reverse transaction and credit the amount back to my bank account.
                                        +2 photos
                                        May 8, 2018
                                        Complaint marked as Resolved 
                                        Resolved, after sending a mail directly to [email protected] ...
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Apr 27, 2018
                                        Updated by Ramakrishna GN
                                        sorry for typo ...Correction in Transaction Challan Number:[protected]
                                        Apr 27, 2018
                                        Updated by Ramakrishna GN
                                        Hi PayU team, Please let me know the status of payment. ?
                                        May 01, 2018
                                        Updated by Ramakrishna GN
                                        Hi PayU team, Please let me know the status of payment. ? Still how many days it takes to acknowledge and resolve???
                                        May 02, 2018
                                        Updated by Ramakrishna GN
                                        Hi PayU team, Please let me know the status of payment. ? Still how many days it takes to acknowledge and resolve???
                                        Verified Support
                                        May 03, 2018
                                        PayUMoney Customer Care's response
                                        Hi,

                                        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                        • PayU, Merchant and Bank reference number.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • First 6 and last 4 digits of your card.
                                        • UPI / VPA if any used

                                        Regards,
                                        Team PayU
                                        Dear Sir,

                                        My Ticket was booked through PayUMoney Bank and due to some personal issue i Cancelled my ticket, but still i am not received my Cancellation amount in my bank account.
                                        My Ticket Transaction ID is : [protected]
                                        PNR No : [protected]
                                        Refund ID : [protected]
                                        Trans.Amt : 2570.0
                                        Refund.Amt : 1925.0
                                        Bank : PAYUMOB
                                        PayUMoney Customer Care's response, May 2, 2018
                                        Verified Support
                                        Hi,

                                        We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                        • PayU, Merchant and Bank reference number.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • First 6 and last 4 digits of your card.
                                        • UPI / VPA if any used

                                        Regards,
                                        Team PayU
                                        Has this been resolved? I am facing same problem. Money deducted from bank account, PayU confirmed transaction is success(through email response to my question), BBMP site said it is failed.
                                        No receipt has been generated. BBMP officers are not really helping in this case. They said keep referring to other BBMP office.
                                        Any idea how to resolve this?
                                        PayUMoney Customer Care's response, Dec 14, 2018
                                        Verified Support
                                        Hi,

                                        We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                        • PayU, Merchant and Bank reference number.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • First 6 and last 4 digits of your card.
                                        • UPI / VPA if any used

                                        Regards,
                                        Team PayU
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