PayUMoney Complaints & Reviews

Website: Musafir.com

Hi,
I made a payment on 26th may 2018 for rs 5598/-, to musafir.com the transaction failed but the amount is deducted from my account. I contacted the bank they said to wait if it is not refunded by a week raise a complaint at payment gateway service provider (Payumoney). Kindly help to sort out this transaction. Reference id. [protected]
The copy of the msg
Inr 5, 598.00 debited to ac xxxxxxxxxxx0331 on 26-may-2018 19:05:02-net txn: payu [protected] on 26-may-2018 19:05:02

Jul 6, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

A

amritsar world

from Nawanshahr, Punjab

Jun 6, 2018

We are Amritsar world (A venture of Chabhal entertainers and innovators) and registered with you 6 month back. we have upload documents lot of time and did exercise .

Still we are waiting our money as we are very small enterprenuer.

Reply

PayUMoney Customer Care's response, Jun 7, 2018

Verified Support

Dear Merchant,

Greetings from PayU!

We thank you for writing to us and for giving us a chance to be of service.

With reference to your above query below, we request you to elaborate your concern along with your MID at "[email protected]" so, we can assist you further.

We work to ensure our merchants have what they need.

Regards,
PayUmoney Team"

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I have cancelled a ticket in irctc on 11th may (The payment for which, has been done through payu). Irctc website says that the money has been credited to my bank through payu but my bank statement clearly shows no sign of credit for that amount. Here are the refund details as given in irctc account:

Transaction id: [protected]
Cancellation id: [protected]

Reference no. [protected]
Refund id:[protected]
Bank refund transaction id:[protected]

Jul 9, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

R

Rajkumar Gkp

from Varanasi, Uttar Pradesh

Jun 7, 2018

DECCAN GAMES PRIVATE LIMTED Order Amount: Rs 500.00
Payment ID:[protected]
Merchant Order ID:[protected]
Payment Summary Amount
DEBIT CARD Rs 500.0
Amount Paid Rs 500.00
Payee Info
Merchant Transaction Identifier
[protected]
Successful but not pay please refund

irctc ticket cancelled but not yet refunded - Comment #3122534 - Image #0

Reply

PayUMoney Customer Care's response, Jun 8, 2018

Verified Support

Hey rajkumar,

Please note that this is a successful TXN via PayUmoney Payment Id - 194413781 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 100000157340 in order to get the status at their end.

Regards,
Team PayU

R

Rajkumar Gkp

from Varanasi, Uttar Pradesh

Jul 8, 2018

Not pay

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Dear sir
I had done a payment of rs 250 to www.egrashry.nic.in.
Transaction is failed from the merchant end but you are showing successful payment. Balance is also deducted from my account.

Further i again done the payment from different debit card from your portal. That transaction is successful.

Till today i had not received any refund.

Merchant name - http://www.egrashry.nic.in/
Merchant order id - [protected]
Payumoney payment id[protected]

Please refund my money.

+1 photos

Jul 6, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU

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Address: 520013

Website: Flavourella.com

Hi,
I made a payment on 28th may 2018 for rs. 2065.41/-, to flavourella.com the transaction failed but the amount is deducted from my account. I contacted the bank they said to wait if it is not refunded by a week raise a complaint at payment gateway service provider (Payumoney). It still shows in my dashboard that the transaction is successful and the merchant says he did not receive the money. Kindly help to sort out this transaction. Reference id. 22201366

Jul 6, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.sweetcake.co

Dear sir
Placed below is the summary of the transaction done through payumoney. However i've cancelled the same order but i haven't received any cancellation mail or any refund related email neither from payumoney nor from merchant end. Please do needful..

Thanks

Dear sonia
Thank you for paying with payumoney. Your payment has been successfully processed.
Merchant name: sweetcake order amount: rs 1384.00
Payment id:[protected]
Merchant order id:[protected]
Payment summary amount
Net banking rs 1384.0
Amount paid rs 1384.00
Payee info
Merchant transaction identifier
[protected]
You can view the transaction details anytime from payumoney dashboard.
Go to dashboard

+1 photos

Jul 6, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

PayUMoney Customer Care's response Hey Sonia,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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Address: Indore, Madhya Pradesh

Dear sir,
I jitendra singh had transfer rs 5500/- to wealth it global bia sbi internet bank transaction through payu money on 02.06.2018 11.52 am and payu send massage that payment is done successfully and amount also deducted from my account but excutive from wealth it global said that money is not delivered from payu money. The detail of payment is:

Merchant name: wealth it global
Payment id:[protected]
Merchant order id:[protected]
Order amount - 5500.00
Please resolve the the issue & please revert back me on my mail id - [protected]@gmail.com or in my mob no [protected]
Regards,
Jitendra singh

Jul 6, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

PayUMoney Customer Care's response Hey Jitendra,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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P

Pranusha

from Rayachoti, Andhra Pradesh

Jun 5, 2018

We done payment on payumoney app on 24may 2018 but the order is not placed so please refund our money. The payment I'd is[protected]

Reply

PayUMoney Customer Care's response, Jun 5, 2018

Verified Support

Hi

your TXN id 192523463 has been refunded via ARN 1457959302 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance.

Regards,
Team PayU

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Railwayspayumoney refund not received after 5 days
Payumoney — refund not received after 5 days

I booked 10 tickets (2 transaction) on 3rd may which was booked. Then i cancelled the train. The irctc site states that they have been refunded with refund id's [protected] the irctc site is showing that the amount is refunded but it is not credited in my account

PayUMoney customer support has been notified about the posted complaint.

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H

Harish Kunapuri

from Anantapur, Andhra Pradesh

Jun 4, 2018

Sir, I did a transaction by net banking I'm payumoney in government website SSMMS(SAND SALE MANAGEMENT AND MONITORING SYSTEM) on the date 19_05_2018 AND 20_05_2018 at the time of 12:00pm to 12:10 minutes.But after payment payed transaction failed and I did not get refund of my amount sir...

Reply

PayUMoney Customer Care's response, Jun 4, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: New Delhi, Delhi, 110092

Website: www.fairsdeal.com

Don't fall in the false promises and false service of payu. Biz & payumoney, these people are fraud. When a big amount is captured in payu they give u baseless and ridicolous excuses and hold your money. No defination and support from any side. My 47 laks is stucked with them, now i am serving them legal notice, in my next phase i will share the same with all o[censored]. I humbly request not to do any business with these fake and fraud guys. I have discussed the same with anti-fraudent cell to take stunn actions againt payu.?

Jun 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

PayUMoney Customer Care's response Hi Shushil,

Apologies for any inconvenience caused to you. we request you to elaborate your concern at [protected]@payumoney.com in order to help and assist you better.

Regards,
Team PayU

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Address: 560102

Date 29.04.2018
30.04.2018 complaint status update [id: 1941955].

I am not able to get refund from pay u & bbmp its already a month, if i visit bbmp office in btm 1st stage their is no such multiple payments done contact pay u or see bank statement for reversal
In complaint status update id got reply from pay u :
Please note that your txns via payment id - [protected] and [protected] are successful at our end, the amount for the same has been remitted to the merchant.
Please resolve this i am feed of this cat & mouse game.

Jun 05, 2018

Updated by Accounts moin [Resolved] Payumoney — bbmp property tax multiple payments

1 Review
Accounts moin on May 7, 2018

Date 29.04.2018
BBMP Tax Payment Debited twice one got reflected & another is not.already raised the complaint on 30.04.2018 Complaint Status Update [ID: 1941955].
got reply to submit the following
• PayU, Merchant and Bank reference number.
due to failed transaction did't save the page, instead attaching Bank debit message attachment 1 & 2.
• Scan copy of bank statement indicating the debit for the required transaction. -BOB Statement Attached
• Transaction date along with the amount. -
29.04.2018 INR 5685.38 (Twice on same date )time 10.30 & 11.14 PM
• Email id or phone number used for processing the transaction.
[protected]
• First 6 and last 4 digits of your card.
402985 & 7896
• UPI / VPA if any used -Not Available

Please dont update, contact merchant

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

May 29, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Reply

A

abhirup giri

from Kolkata, West Bengal

Jun 4, 2018

Irctc ticket booking transaction faled but money is deducted from my accoutI already give a screen shot of my failed tranction history.my email id is abhirup.[protected]@gmail.com for further correspondance.please refund my money as soon as possible.

bbmp multiple payment - Comment #3117954 - Image #0

Reply

PayUMoney Customer Care's response, Jun 4, 2018

Verified Support

Hi Abhirup,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

T

Thilak Desingh

from Rasipuram, Tamil Nadu

Jun 4, 2018

I had scheduled a technical call 4 times. No call backs . No replied to complaints. On calling customer care, they connected internally, and call got cut in between. On trying again, no response.

Worst ever. Instead of this, i will choose CC Avenue or some other provider

Reply

PayUMoney Customer Care's response, Jun 4, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

J

Jays Mathews

from Mumbai, Maharashtra

Jun 4, 2018

Hi
I have tried to book the ticket in IRCTC but the transaction status in failed but amount got debited from my bank acc, and the satatus updated in IRCTC as no respond from payumoney. please check and update the same
transaction number :[protected]
my number :[protected]

Reply

PayUMoney Customer Care's response, Jun 4, 2018

Verified Support

Hi Jays,

Your concern has already been addressed over the email sent by you under the case number 02917350. Revert to the same for any more help or support.

Regards,
Team PayU

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I booked 2 tickets on 19 may which was not booked but the cash was deducted. The irctc site states that they have been refunded with refund id's [protected] and [protected].in a similar case i have not received refund for a ticket booked on the 18th with refund id [protected]. The irctc site is showing that the amount is refunded but it is not credited in my account after almost 10 days

Jun 29, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

A

Abhays0026

from Patiala, Punjab

May 29, 2018

Dear sir,
I booked a ticket from Gwalior to jaipur on 14 may 2018. The ticket got cancelled but I did not receive the refund yet. It is almost 2 weeks now.

The pnr number is : [protected]

Sir, please look into this and get my money refunded as soon as possible.
The ticket amount : ₹225

refund not received after 10 days - Comment #3111732 - Image #0

Reply

PayUMoney Customer Care's response, May 30, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

A

anishiari

from Bengaluru, Karnataka

May 29, 2018

Dear sir, i have a successful transaction with payment id[protected] pf rs 3819 for north bihar power distribution company ltd. But the amount paid is not reflecting in nbpdcl . Kindly rectify asap.

MY CONSUMER NO NBPDCL- [protected]
CONSUMER NAME- URMILA DEVI

REGARDS,
KUMAR ANISH
mohalla ramnagar
distt- purnia
bihar

Reply

PayUMoney Customer Care's response, May 30, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 192503857 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - NB7569857981 in order to get the status at their end.

Regards,
Team PayU

N

Nupur281

from Udaipur, Rajasthan

May 29, 2018

Trans. ID[protected] for Rs. 799/- was failed on 06.05.2018 at 11.00 AM. The amount has not been received till date... despite the fact that I was promised to get it by 14.05.2018..please do the needful at the earliest.

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Hello payu money i had booked the ticket on irctc but ticket is not booked and an amount has been deducted from my pnb account and a refund amount by irctc sent to the payumoney bank but there is no response from a bank. My details of all transaction are as below
Transaction id is [protected] on 12 may 2018 amount 830
Bank refund transaction id [protected]

+1 photos

Jun 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

S

[email protected]

from Tiruvannamalai, Tamil Nadu

May 31, 2018

Sir My train ticket has been cancelled on 26th may 2018, But amount not Credited in my Account or Bank. Transaction number is :- [protected], and Cancelation or refund id :- [protected], refund amount for Rs. 760. Plzzzz clear my problem.

ticket amount deducted but ticket not booked and refund not reflect in ac - Comment #3114687 - Image #0

Reply

PayUMoney Customer Care's response, May 31, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

B

biplab lahiri

from Kolkata, West Bengal

May 31, 2018

On 22.5.18 at 10.20p.m jio recharge was done 49 rupees got deducted from my debit card hdfc i received a sms from payments pay u mumbai but recharge not done kindly refund my money
biplab lahiri
[protected]@gmail.com

Reply

PayUMoney Customer Care's response, May 31, 2018

Verified Support

Hi,

Your concern has already been addressed over the email sent by you under the case number 02903379. Revert to the same for any more help or support.

Regards,
Team PayU

S

Sam Akash

from Chidambaram, Tamil Nadu

Jun 4, 2018

My amount cannot be refund.

Reply

PayUMoney Customer Care's response, Jun 4, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Madurai, Tamil Nadu, 625014

I ordered a book on atithi books site through your merchant site paybiz using freecharge wallet.. My money of rs 730 got deducted... Neither order is placed nor money is refunded... Kindly look into it... Pls provide a contact number for enquiry because there is no reply to the mail i sent... Atleast let me know if the order will be placed or the money will be refunded or not... Been more than 24hrs...

+1 photos

Jun 29, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 27, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Website: Irctc

Dear sir
I have booked my ticket on 24th may in garib rath 12212. Bug to anvt. The transaction was failed because of non availability of seat.
The money was deducted from acount no -[protected]
Punjab national bank.
Amount:1120 rs
Amount not credited in bank.. Payment was done through payumoney

Thanks
Durgesh kumar
[protected]
Sent from my huawei mobile

+1 photos

Jun 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

May 26, 2018

Updated by Durgesh09 Dear sir
I have booked my ticket on 24th may in Garib rath 12212. BUG to ANVT. The transaction was failed because of non availability of seat.
The money was deducted from Acount No -[protected]
Punjab National Bank.
Amount:1120 rs
Bank reference id:[protected]
Refund id:[protected]
Amount not credited in bank..Payment was done through Payumoney

Thanks
Durgesh kumar
[protected]
Sent from my Huawei Mobile

Verified Support

May 27, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

May 29, 2018

Updated by Durgesh09 Dear sir madam

I have tried to book a ticket in train no 12212 From BUG to ANVT. Amount debited from hain but ticked not confirmed because of transaction dropped. Details are below

Merchant name:IRCTC
Bank name: PNB
A/C Number:[protected]
Bank reference no-[protected]
Transaction date: 24 MAY 2018
Transaction amount: 1120
Refund id: [protected]
Mobile no used: [protected]

First 6 digit of card 607093
Last 4 digit of card: 0232

View replies

K

kajaluttreja

from Mohali, Punjab

May 29, 2018

Hi,

My registered E mail ID is [protected]@gmail.com, I am unable to activate my wallet and getting an error "wallet creation disabled". Please resolve the same at earliest.

regarding refund - Comment #3111835 - Image #0

Reply

PayUMoney Customer Care's response, May 30, 2018

Verified Support

Hi Kajal,

Please note that we have stopped our PayUmoney Wallet services since September 29, 2017. Hence you won't be able to create a new wallet account with us. For more information or help over the same, you can reach us on "[email protected]".

Regards,
Team PayU

A

AshokMurali

from Chennai, Tamil Nadu

May 29, 2018

The company on its site does not a escalation matrix and the standard response for mails and complaints is 24 to 48 hrs and it is a month now that the complaint is yet to be resolved.

Reply

PayUMoney Customer Care's response, May 30, 2018

Verified Support

Hi Ashok,

We apologize for all the inconvenience caused to you. We request you to elaborate your concern via email at "[email protected]" to assist you on priority.

Regards,
Team PayU

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Address: New Delhi, Delhi

Website: Edmc

On 22_05.2018 i have made payment to edmc for house tax through www.mcdpropertytax.in/ptedmc. i had made payment two times but the payment not gone to mcd though my account was debited both the times. The details are as under:. Bank name union bank of india. Transaction nos. 77585296 &77589615 showing payment to ibibo web pvt ltd in my bank account. I therefore request you to look into the matter immediately and credit my account with the transaction amount of rs.1371.70 each time. Thanking you.

Jun 29, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 27, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

R

Rajesh Chander Dhawan

from Noida, Uttar Pradesh

May 28, 2018

The details of the transactions occurred and their details are already given, However the said transactions done net banking o[censored]nion bank of India around or after 5.30 p.m. on 22.05.2018. the email id is [protected]@gmail.com. Hope the details will now suffice your purpose and request you to refund the amount to my account. An early action in the matter will be highly appreciated. R. C. Dhawan

Reply

PayUMoney Customer Care's response, May 28, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

N

nik14

from Nagpur, Maharashtra

May 29, 2018

I have booked railway ticket using irctc app and i paid the ticket amount of Rs.2460/- direct using debit card but due to non availability my ticket got cancelled and i have checked the refund status in irctc app it showing amount refunded Rs.2280/-, transaction id: [protected], refund id: [protected], Bank name: payu money

mcd house tax - Comment #3111701 - Image #0

Reply

PayUMoney Customer Care's response, May 30, 2018

Verified Support

Hi Nik,

your TXN id 6937978027 has been refunded via ARN 74332748124812374006903 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance.

Regards,
Team PayU

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Address: New Delhi, Delhi, 110055

Website: PAYUMONEY

Dear concern,

I booked tickets on 24th may '18, ndls to svdk for 22nd july'18 through pay u money option available on the irctc site. Amount of rs 4646 has been deducted from my account but the status shows that tickets are not booked. I do not have any account on payu money app. My transaction id: [protected]

Kindly look into the same and update.

+1 photos

Jun 25, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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R

Rohith0127

from Hyderabad, Telangana

May 25, 2018

I booked a ticket through IRCTC using "pay u me " as the payment option from Jaipur to secunderabad and cancelled the ticket.but didn't get any refund in the bank account. The payment was done through a rupay
debit card. I ask you to help me in this aspect

refund of tickets not booked - Comment #3108406 - Image #0

Reply

PayUMoney Customer Care's response, May 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Gurgaon, Haryana, 122001

Website: Www.payumoney.com

I have cancelled my ticket with pnr no [protected] on 16 may 18 06.43.18 hrs. My cancellation i'd is [protected]. Till date i have not received my refunded amount. Kindly check the status as per irctc they have already refunded the amount to pay u money. Still there is no balance of refund on my account please let me know when they will refund the money.

+1 photos

Jun 29, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

R

Ranjith Hiremath

from Gurgaon, Haryana

May 25, 2018

I payed money to ideal prepaid .Money deducted but payment failed.i did it in ideal prepaid payment for electricity.

I'm complaining against railway cancelled tickets - Comment #3108403 - Image #0

I'm complaining against railway cancelled tickets - Comment #3108403 - Image #1

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PayUMoney Customer Care's response, May 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Bangalore, Karnataka, 560003

I had initiated a transaction to eazyshopee towards a payment for textbooks on 26.04.2018 through my standard charterd creditcard, which later, thats yesterday, 25.05.18, i found out that the money hasnot reached the eazyshopee.in my present creditcard statement says its paid to you but not sent to eazyshopee by you.

I request you to refund the said money back to my account.

Thanking you,

F. F. Jagalur

Jun 25, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

K

kidyeb chakma

from Qasba, Bihar

May 25, 2018

Transaction id: APPLN55411 I have waited for 2 hrs to complete the transaction but in vain it kept of processing.
In lieu of this I have attached the screenshot of transactions of both account and payumoney gateway transaction Id.
Regards
Gombir

eazyshopee - Comment #3108326 - Image #0

eazyshopee - Comment #3108326 - Image #1

Reply

PayUMoney Customer Care's response, May 31, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Howrah, West Bengal, 711106

Website: www.payumoney.com

YOU WILL NEVER GET YOUR MONEY ., ...
It has been more than 2 month since i asked payumoney to transfer my hard earned money to my bank account

Today they told me to wait for 210 DAY for transfer.
ARE YOU SERIOUS?
STUPIDITY TOO HAS A LEVEL
...
PROOF :

You call yourself a big company but doesnt have a customer care phone no (CHECK IT YOURSELF)

You never call us to help if we face a problem, you contact us only when you have a problem with us.

All the complaints below are true, payumoney is trying to prove it wrong and create a good image.

"Fox will never become as faithful as a dog if it wears just a mask "
...

PayUMoney customer support has been notified about the posted complaint.

View replies

A

Aaazu

from Ahmedabad, Gujarat

May 25, 2018

My irctc refund details shows that the ticket cancellation refund amt has been refunded through pay u but its been 10 days now and my bank account has not been credited with the refunded amount.Please look into the matter as soon as possible as its our hard earned money after all.

Reply

PayUMoney Customer Care's response, May 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Faridabad, Haryana, 121001

Website: www.payumoney.com,www.irctc.co.in

I booked my ticket from irctc but i cancelled it later and i made a payment in irctc by netbanking and but they pick up the amount by payumob app now i dont know wat to do. I did not recieved my amount of 4000 rs and i think i am looted by payumob. Bank refund tansaction id :[protected] refund date is 23/may/2018. Please help me to sought out my problem as soon as possible.

Jun 24, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 24, 2018

PayUMoney Customer Care's response Hi Sarab,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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On date 09 may2018. I was booking my ticket from faizabad to moradabad. With train faizabad delhi exp. For journey date 12 june 2018 after searching seat through irctc app i fillup my details and login for book the ticket but unfortunately amount rs 265+ service charge was deducted from my bank account but my ticket was not issued to me please refund my money
Tid 70013946/e
Ref[protected]
Transaction id [protected]

Jun 29, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 24, 2018

PayUMoney Customer Care's response Hi Laxmikant,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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