Aug 18, 2017
Updated by Ankitbahuguna Adding Mail Copy Reference here -
Ankit Bahuguna
|
Yesterday, 6:55 PM
Dear Team,
I want full details for the same as Homshop company representative are saying that this delay is caused due to PayUmoney and due to Bank Holidays the payment is not made till yet. I want the full detials for the same as they are saying they have made the request for the second time also but Payment is not done and they told me that payment will be done in this week only and already 15 days are Over.
As per the standards and as per policy it hardly takes 2 working days to complete the transaction.
Sharing the screen shot for the same - Of your panel
Kindly share me details from your side.
I will not tolerate this type of behavior -
With Regards,
Ankit Bahuguna
+91-[protected] (Ahmedabad)
+91-[protected] (Dehradun)
Jai Sai Ram !!
From: Ankit Bahuguna <[protected]@outlook.com>
Sent: Thursday, August 17, 2017 5:59:01 PM
To: PayU Enterprise Contact; [protected]@homshopdeal.com
Subject: Re: Conformation Mail
Dear Homshop Team,
Kindly go through the below mail, this is the way you are treating you customers you are saying that Refund is Initiated and the amount is pending from PayU Team so you told me to contact PayU.
Now go through the mail received from PayU team. they are saying "Please be informed that your refund against the said transaction has been initiated but not processed. Request you to contact the concerned website for the same.
Kindly call me Urgently !!
With Regards,
Ankit Bahuguna
+91-[protected] (Ahmedabad)
+91-[protected] (Dehradun)
Jai Sai Ram !!
From: PayU Enterprise Contact <[protected]@payu.in>
Sent: Thursday, August 17, 2017 2:08:30 PM
To: [protected]@outlook.com
Subject: Re: Conformation Mail
Dear Customer,
Greetings from PayU!
Please be informed that your refund against the said transaction has been initiated but not processed. Request you to contact the concerned website for the same.
Hi Team,
Please find the mail trail and assist here.
*Note: Please be advised that due to the business obligation, we are not authorised to share the merchant’s contact details.
We appreciate your patience with regards to this.
Regards,
Alora
PayU Support
[protected] Original Message[protected]
From: Ankit Bahuguna [[protected]@outlook.com]
Sent: 16/8/2017 12:55 PM
To: [protected]@payumoney.com; [protected]@homshopdeal.com
Subject: Re: Conformation Mail
Dear Team,
As discussed over the call that since so many days are over still my amount has not been refunded, then A call from your team told me to call at Payu Money for the same. And I have been trying since morning i have been waiting and call disconnects after a time after holding a call, and i have been charged for that call.
So you want me to cal them over and over again because you do not have any answer for refund. You are just telling me the holidays What about the Business Working days which are gone and now see a new week has started from today. I just want information when i will be getting my amount.
It hardly takes 2 working days to transfer the money - How much time it is taking.
To get the better answer I have marked mail to [protected]@payumoney.com also.
My Order id is -
[protected]
With Regards,
Ankit Bahuguna
+91-[protected] (Ahmedabad)
+91-[protected] (Dehradun)
Jai Sai Ram !!
________________________________
From: Ankit Bahuguna <[protected]@outlook.com>
Sent: Monday, August 14, 2017 11:10:39 AM
To: [protected]@homshopdeal.com
Subject: Re: Conformation Mail
Dear Team,
What is the status of the amount, When I will get the return ??
I am not getting how your works, as it only takes 1 working day to refund the amount, when you have requested 2 times for Refund. Today is 14-Aug'17 . It has already taken more then 10 days to refund.
I want my Refund today only !!
With Regards,
Ankit Bahuguna
+91-[protected] (Ahmedabad)
+91-[protected] (Dehradun)
Jai Sai Ram !!
________________________________
From: Ankit Bahuguna <[protected]@outlook.com>
Sent: Friday, August 4, 2017 11:22:40 AM
To: [protected]@homshopdeal.com
Subject: Re: Conformation Mail
Team,
I don't know how you are promoting your brand this way first you give a call 5 times a day to give promotion to a customer and when order is made the order is not deliver to the customer on time as per you commitment date, now yesterday i got a call regarding the new issue and payment will be done in 24-48 hrs, now your mail states 3-4 days for payment.
With Regards,
Ankit Bahuguna,
+91-[protected] (Ahmedabad, GJ)
+91-[protected] (Dehradun, UK )
________________________________
From: [protected]@homshopdeal.com <[protected]@homshopdeal.com>
Sent: Thursday, August 3, 2017 2:23:28 PM
To: Ankit Bahuguna
Subject: Conformation Mail
Dear Ankit Bahuguna
Greetings from Homshopdeal!
We are happy to assist you.
We would like to inform you that as confirmed your amount Will Be
successfully refunded from our end Next 3 To 4 Days, further if the
amount is not Receive than kindly get in Contact with Us.
Should you need any further assistance, let us know.
Payubiz Account Section Have Create Some Issues So That, s Why They will
Refund Your Amount.
If you have any queries or concerns, please Contact With us.
Regards,
Homshopdeal
Customer Care
Msgs.
OTP for transaction of INR 75.00 on your card xx3944 at PAYU MONEY is -------. OTP expires in 10 mins & please do not share it with anyone for security reasons.
We are unable to track the transaction with the information provided by you.
Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.
Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer
Regards,
PayU Team