PayUMoney Complaints & Reviews

Address: Jaipur, Rajasthan, 302021

I paid a challan for bbmp property tax through axis bank at jaipur on 24/8/17. But it is not getting reflected at bbmp part.

Axis bank says they have remitted using payu mode. Bbmp has npt received so where should i find the same. My axis bank transaction no is 32211215 dated 24/8/17. Challan no is[protected]. Please do the needful. My contact no is [protected].

Oct 29, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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G

gandhana dinesh

from Durgapur, West Bengal

Sep 25, 2017

I didn't not receive receipt for my payment.
Payment id:[protected]
Approached them through mail and raised a ticket. Yet no response. It has also been more than 24 business hours

Reply

PayUMoney Customer Care's response, Sep 28, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 163219860 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: 226003

Website: www.irctc.co.in/eticketing

I am a farooqui on sep22, 2017 i have booked a ticket on irctc through visa cc and ticket charges has been deducted but irctc didn't receive money so ticket could not have been generated till now. As irctc portal its showing " payment requested
The details are given below :
Transaction id - [protected]
Ticket amount - rs. 1740.00

So i request you to please take prompt action so as to get ticket

+1 photos

Nov 3, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: 520013

Transaction id:[protected]
Transaction date:18-sep-2017
Cancellationid /refundid:[protected]

Transaction type: cancelled
Trans. Amt ():250.0
Refund. Amt ():130.0
Bank:payumpp
Refund status:refunded.
Refund date:18-sep-2017
As it shows the money was refunded but money was not depoisted in my account the above all are by details of ticket cancellation, now iam also giving the details of booking of this ticket in the below.

Pnr:[protected]
Ticket booked date: 16-sep-2017
Transaction id: [protected]
Check this problem onces and refund my money

+1 photos

Nov 3, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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R

rishabh kishore

from Koelwar, Bihar

Sep 22, 2017

I was trying to book two ticket in irctc and in both time at the time of payment by PAYu, it shows succesful payment but i didnt get any ticket., and my money was also deducted.pls tell me, till when my money will be back in my account.I have attached the screenshot of my payment which was done.pls watch it.

money wasn't refunded to my account - Comment #2859333 - Image #0

Reply

PayUMoney Customer Care's response, Sep 28, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

S

Softacle Enterprise

from Vellore, Tamil Nadu

Sep 22, 2017

I have bought a windows 8.1 license key which is incorrect i need my refund my payment id is[protected] merchant order id is 10918_17091553.
Please refund or solve my problem

Reply

PayUMoney Customer Care's response, Sep 28, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 163309549 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

M

mukesh kumar dahiya

from Delhi, Delhi

Sep 25, 2017

We have a payment ( ID[protected] of Rs. 200/- to Bharti college n dated 19/09/2017. But we have not received payment receipt to my mail id. so please resend the receipt on my mail ID ( [protected]@gmail.com )

Reply

PayUMoney Customer Care's response, Sep 28, 2017

Verified Support

Hi Mujesh,

We would like to inform you that the TXN for the Payment Id 163652483 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: New Delhi, Delhi, 110070

Website: www.hypermarketkart.com

I have ordered on hypermarketkart.com website via android app which is your merchant. After that they told me to cancel order by email to [protected]@payu.in.

I checked and got that they used payu gateway for fraud transaction. I also mailed payu to refund my money. And stop their merchant. But they replied
"we can not do anything because your settlement is transferred to merchant.
I thought payu is supporting this fraud merchant.

My order details are following.

Order date : 10 sep 2017
1st order value : 5482.50
2nd order value : 5472.50

Website name : hypermarketkart.com
Bank statement detailed name : payu mumba
Credit card owner name : chintan a patel
Credit card last 4 digit : 3758

Nov 4, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Gaya, Bihar, 823003

Website: payumpp

I have booked two ticket on irctc using my using my visa card but i cancel both ticket on irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter
Transaction id [protected]
Refunded id [protected]
Transaction id [protected]
Refunded id [protected]

Oct 29, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Y

Yaswanth Gonuguntla

from Bengaluru, Karnataka

Jan 17, 2018

I have booked two ticket on irctc using my using my mastercard money is deducted from bank but ticket is not booked.refund my amount to my account or solve the problem to get my ticket confirm.

please check with my transaction id: [protected]

Reply

PayUMoney Customer Care's response, Jan 18, 2018

Verified Support

Hi Yashwant,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

R

Radhikaaa

from Mumbai, Maharashtra

Jan 23, 2018

Dear sir,
On 23-01.2018, i was booking a train ticket through irctc site & i had choosed payment option via your sites but unfortunately payment deducted by my bank account but ticket is not happen.

Please check below referred transaction id & refund the money.
I am very upset from ur service.
I am attaching msg regarding failure transaction.
As per irctc, i am sharing below details:-
Transaction id:- [protected]
Payment status:- payment requested

Reply

PayUMoney Customer Care's response, Jan 24, 2018

Verified Support

Hi Radhika,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

T

tejeshkanekar

from Pune, Maharashtra

May 19, 2018

I had cancelled booked ticket on 04/05/2018. The ticket was booked on irctc . Using rupay debit card. It is showing money refunded on payu money but i have not recived any payment in my account. Transaction id is [protected]. Refund id is [protected]

Reply

PayUMoney Customer Care's response, May 20, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

N

nagulancml

from Coimbatore, Tamil Nadu

Feb 7, 2019

DEAR SIR I AM BOOKING IRCTC PNR [protected] Transaction id [protected] Amount Refund to your bank account but my account not recevied my bank Transaction ID S[protected] FN/SHP/[protected]/[protected]/IBIBO WEB PRIVATE LTD AS ON 01 FEB 2019 TIME 11;18 AM) PLS AMOUNT REFUND

Reply

PayUMoney Customer Care's response, Feb 7, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Kanpur, Uttar Pradesh, 208001

Respected sir/mam,
I, account id 11140702, bk nigam registered meter which payment has been done on[protected] of rs. 1744/-, and i got an email by your registerd mail id "your transaction with kesco is successful" but status of payment on kesco website showing pending and outstanding amount is 1760/-. So plz confirm me by mail my payment has been done or not and please update its on kesco website. My payment id is[protected].
Thanking you
Regards
Deepti agarwal
Chowk, kanpur

+1 photos

Oct 31, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Khordha, Odisha

I have booked a ticket on irctc using my visa debit but it was failed. On irctc portal its showing money has been refunded back to payummp but the refunded money has not been credited back to my account.
The details are given below :
Transaction id - [protected]
Cancellation / refund id - [protected]
Refund amount - rs. 680.00
Refunf date - 14-sepl-2017

Oct 20, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Sep 21, 2017

Updated by AMITABH SAHOO Payumoney — deducted money not credited to bank account

1 review
Am amitabh sahoo on sep 19, 2017 submit a complaint
I have booked a ticket on irctc using my visa debit but it was failed. On irctc portal its showing money has been refunded back to payummp but the refunded money has not been credited back to my account.
The details are given below :
Transaction id - [protected]
Cancellation / refund id - [protected]
Refund amount - rs. 680.00
Refunf date - 14-sepl-2017
Payu payment id:-othpg[protected]
Mob no:-[protected]

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

Verified Support

Oct 26, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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We started accepting payment from customer with payu money. For the first few month every thing was ok. But after some time when my business goes down they stoped my settlement. It is about 40000 rupees. Which they are not settling to me. After this they are not picking my call and replying to email.
Please dont use pauymoney to nuy or sell anything online. They are cheater and its fraud company. They dont know how to talk with customer and dont have any manner.

Oct 22, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Hi,

Date of incident[protected]
Site of transaction - http://srilakshmichitramandira.com/
Amount - rs 240/-

Ref-[protected]igabydezo4 in statement

I tried to book tickets in http://srilakshmichitramandira.com/ on[protected] around 11:00pm. The transaction for booking got failed and the money got deducted from my account.
I haven't got refund of my money rs 240/- (Ref-[protected]igabydezo4 in my statement).

Please refund my money back.

Thanks
Chiranjeevi

Oct 21, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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S

swapnil kumre

from Mumbai, Maharashtra

Sep 20, 2017

I purchase test series of ibps rrb po prelims from adda 247 at rs 100 however they showing that my order is failed but my money deduct.i already contact with adda 247 costumer care member they give me suggestion that cal payumoney they help me so i request you to solve my problem

Reply

PayUMoney Customer Care's response, Sep 28, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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I had done bescom bill payment through bescom app using paymoney as wallet option. Transaction id[protected] rs 1203.9. I got receipt for payment from payumoney. But merchant bescom said amount not received to them. Payumoney is not responding over mail or app or phone number. They need to settle this amount its been more than 15 days. I raised multiple complaint and sent mail to [protected]@payumoney.com. But these guys not responding.

Oct 21, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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L

lucky0308

from Gwalior, Madhya Pradesh

Sep 18, 2017

I tried purchasing test series via topper temple.they provide payment gateway as payumoney ..i paid 149 to mr dhanraj yadav.i have recived the message of payment has been done successful..but the payment is not reflected in my test series ...bank has also deducted 149 rs from my account

Reply

PayUMoney Customer Care's response, Sep 19, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

M

M Manoj

from Mumbai, Maharashtra

Aug 1, 2018

I did a transaction on my ICICI credit card on 1st July for Rs 4400. Pay u money Transaction ID is 685489.
I am not sure for who this transaction was done . Can you let me now to whom this payment has been transferred?.

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Address: Thiruvananthapuram, Kerala, 695002

I HAD DONE A MONEY TRANSACTION WITH ANDHURIL TECHNOLOGIES PVT LTD.(BOOK MY TRAIN) THROUGH PAYUMONEY AND THE TRANSACTION DROPPED.and the transaction id is[protected].and the amount is Rs 3, 154.They have not taken any action for refund till now and it has been a month .the transaction happened on 13th august 2017.And there a no response for my mail from them.My phone number is [protected].

Oct 22, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 16, 2017

Updated by ANAND LATHA soon i have posted this complaint i got a call from [protected](bihar) number asking my debit card number and saying he is from Bank of india and is calling to do the refund.Please take action to this.

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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M

Mahipal Seju

from Gurgaon, Haryana

Sep 18, 2017

I have already paid money to the merchant but didn't select the link which says share information with the merchant so the money amount is not flashing on the details of wallet. Please send transaction record or showing it to xpresslaundarymate(to which money is paid)

Reply

PayUMoney Customer Care's response, Sep 19, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

G

gatenitish

from Delhi, Delhi

Sep 20, 2017

I did payment on 15th September, and my transaction was failed.yet the amount was not refunded.and today is last date to fill my application.please refund my amount as soon as possible.

refund has not been done - Comment #2856792 - Image #0

Reply

PayUMoney Customer Care's response, Sep 28, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the said payment id is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

A

Akash deshmukh

from Nashik, Maharashtra

May 9, 2018

I booked my railway ticket on 8th may for 14may's tarin by pay on delevery
But i didn't know how to pay money so please help me

And what is the last date of paying money

Reply

PayUMoney Customer Care's response, May 9, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Akash deshmukh's reply, May 9, 2018

Hi
I will pay my payment by online banking so plz send me the link of paying

Akash deshmukh's reply, May 9, 2018

And what is la last date of paying online

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Two days ago, i have ordered some stuff from jabong.com, my payment failed but my money got deducted from my bank account. Amount is 4386/- refund it as soon as possible. Deducted amount gone to payu_www.Jabong.com, gurgaon. Please provide details for status of refund.
Transaction i'ds are - s63935079 and s63927283, i hope you will work on it fast, thank you.

Oct 22, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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A

anshu06

from Bhubaneshwar, Odisha

Sep 18, 2017

Dear sir,
these people are using other's debit card, specially those of icici bank to transfer money to their own private acoount. i am aggreived of the same. INR 10000 was deducted from my account on 24/08/2017 for which i had filed numerous complaints. it is very depressing.
please help recover my money from this site.

Reply

PayUMoney Customer Care's response, Sep 19, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Hi team,

I placed order on site cakeatdoor.com. They provided a link to pay money through payumoney.
I selected upi payment method to pay the amount and tried to pay money through phonepe upi app. For some reason transaction got failed.
Then i retried on phone pe app, transaction got successful. Transaction id by phone pe app is p1709141257204327372591 that is paid to [protected]@axisbank.
But that amount has not been sent to the expected reciever. Kindly resolve an issue. Amount is still with payumoney but not yet transferred to merchant. There is no point of contact except email to clear such issues. Amount of rs 825 is still with payumoney. Not a single person has responded to my query
Kindly escalate this issue

Thanks and regards,
Jeeven

Oct 29, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Hyderabad, Andhra Pradesh, 500035

I have ordered a product from
Divisastore.com › roopmantra
Deerghayurveda for rs 500 but instead of rs. 500 /-, rs.15789. Has been transferred from my account.. And i would like to cancel the payment made through payumoney. So please i request you to solve my problem, and i would like to cancel my order, my account is nill am very in need of money

Oct 21, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 15, 2017

Updated by munnujonam Please help me out ASAP from this issue

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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M

Mahakaal shiv

from Delhi, Delhi

Sep 18, 2017

+1

A person call me and ask my bank detail including my ATM Card no. and said your payment refund if you provide me your bank detail. She mentioned herself as government officer and said your payment is struck and i[censored] want your refund so provide me your bank detail this is the requirement of new software of GST.

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PayUMoney Customer Care's response, Sep 19, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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26th april i tried payment of rs 11400 through payumoney gateway to orsangcamp website but the payment failed the respective amount was deducted from my bank account but still not refunded. Bank officials have checked all the details of payment and they advised me to contact payumoney please check further details about my payment and refund me my amount.

Payment i'd[protected]

Transaction dstails

Source reference i'd[protected] source payumoney payment mode sc amount 11, 400/-

Nov 1, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 14, 2017

Updated by Khushboo Bhavsar Date of transaction is 26th April 2017

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Jabalpur, Madhya Pradesh, 482004

Website: www.mpez.co.in

I paid electricity bill but because of low connectivity i think transaction failed.
I am providing you attachment as a proof.
Please return failed transaction amount 3219.00
I paid electricity bill but because of low connectivity i think transaction failed.
I am providing you attachment as a proof.
Please return failed transaction amount 3219.00

+1 photos

Oct 29, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 14, 2017

Updated by prashantkharche [protected]IGACACUUG6 - this is reference number

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Dhule, Maharashtra, 424002

Website: payumoney

On 14th july 2017 i tried payment of 806.05 through payumoney gateway to dte maharashtra website but the payment failed due to internet failure. The respective amount was deducted from my bank account but still not refunded. Bank officials have checked all the details of payment and they advised me to contact payumoney. Please check further details about my payment and refund me my amount as soon as possible...

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Address: Tirupur, Tamil Nadu, 641604

I booked rail tickets through irctc and the gateway i have chosen was payumoney, i have cancelled the tickets and in the irctc site it is showing that refunded to bank and in the place of bank it is written as - payumpp and status showing refunded, the transaction is [protected] andcancellation id is [protected]. When will my refund be credited to my bank account through which i have made the payment originally.

+1 photos

Oct 30, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Sir maine card no_607264 *7377 date[protected] time -1:55pm payment id[protected] ko bihar police exam form ke liye transaction kiya tha jo failed ho gaya tha aur mere account se balance kat gaya tha jo refund ab tak nahi hua please sir refund my balance immediately sir please help me, maine kai baar mail kiya hai sir aur back msg v aya tha ki 3-4 working day me refund ho jayega lekin av tak nahi hua hai sir help me plz sir plz

Nov 5, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Bangalore, Karnataka, 560067

Website: PayU

Hi,
We got a fraud call from [protected] on 12th september 2017. They stated that they are from sbi bank and got are debit card details. After that they transferred a sum of total 14999 rs. (One 9999 and another 5000) to payu through sbi debit card by online transaction. The card number ends with 5374. I have already filed fir. I urge you to refund the money as soon as possible.

Oct 29, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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