PayUMoney Complaints & Reviews

The following transaction was made by my american express card and went through the payu payment gateway; however this was a fraudster calling and we need to block the transaction immediately. When we called the credit card company, we were given an authorization code and asked to block the transaction with payu. However, it is practically impossible to speak to someone in payu.

Please block the transaction immediately.

Authorization code 847524

We are not able to get in touch with payu at all

Rakhi bathija
Mob: [protected]

I made a online transaction of amount 7700 to ptu jalandhar through pay u money on 24/5/17. Transaction id was 709500. Balance has been deducted from my account but payment has not been made to the other party and payumoney site is showing it as under processing. Please either refund the amount back to my bank account or complete the payment process.. Please revert back to manoj kumar at [protected] or rohit kumar [protected]..

Sir i have brought pdf notes through payumoney. But i did not get any pdf yet.

Merchant name: nitesh chamaria order amount: rs 119.00
Payment id:[protected]
Merchant order id:[protected]

Amount paid rs 119.00
Payee info
Customer name
Meharkant nimje

Email id:
[protected]@gmail.com.

Please help me here
Meharkant
[protected]

Payment id[protected]
I got a message that the above payment was successfully completed. But today i am again asked to pay in order to complete the transaction. Please do the required things asap as its very urgent. The payment was done to principal of mar ivanios college and i received a message saying that the payment was successful. But today i am asked again to do the same payment to the principal, of ivanios college in order to complete the admission

I hv recharged my electricity account of awho society via online by oayumoney and translation was successfully done but receipt had not been sent in my e mail i'd. Plz send me rcpt on my mail i'd (08fatima. [protected]@gmail.com) of my latest transaction done by this evening for awho online electricity payment. Due to non receiving of my rcpt i couldn't get meter token and couldn't recharge my electricity meter.
Do the needful earliest.

Thanks
3 t 606 awho

I had ordered KTM Duke sticker kit n paid 3500 for it I didn't receive any notification of tht seller I ordered it on 12 of may 2017 I tried calling d seller his cell is coming switch off n no notification is there on their site ktmupgrades.com or no tracking ID is given plz look into this matter n solve it ASAP Merchant Name: Tarak Makwana payment of:[protected]
Marchant order I'd:69709_17051214

I have made a payment of amount rs 7200 to unauthorized person fraud person for job purpose in the name of naukri.com. I have contacted that guy on phone he said he will refund me in next 15 days. So please look into the matter. The order numbers of the payu wallet are [protected] and [protected].

Below is the link to which payment is made,

https://www.payumoney.com/transact/build/#/view/F6EF6162D70CC2E242DC69A4D169971F...⇄

Please look into the matter asap.
Please contact me name : bheemapp ph: [protected]

Vendor name: full moon holidays (www.fullmoonholidays.com)
Payment gateway: payumoney (www.payumoney.com)

Sir, we came in contact with the vendor, full moon holidays, through their website in aug 2015. They communicated with me on my mobile no. And email. As per my query they offered me kashmir and kerala packages which are mentioned on their websites also. They communicated through their contact nos +91-[protected], +91-[protected],[protected]/44/46) and email [protected]@india.com&[protected]@gmail.com.

The office address mentioned on the website was
Full moon holidays
Connaught place,
Block-b, outer circle road,
New delhi, india
Pin:110001
Mail [protected]@fullmoonholidays.com
Phone +91-[protected],[protected]
Sales enquiry: [protected]@fullmoonholidays.com
Support center: [protected]@fullmoonholidays.com

Payumoney, a payment gateway, was used to pay the vendor, full moon holidays, for the kashmir and kerala package, only after verification of credibility of the vendor on phone from payumoney. On payumoney’s website, the address of vendor, full moon holidays, was mentioned as spaze i-tech park, a1 tower, level 9, sohna road, haryana, gurgaon 122103.

We communicated with vendor, full moon holidays and payment gateway company, payumoney, regularly via phone call and email during the process of buying the travel package. The copies of the communications are attached. Vendor and payumoney gave assurance that we will get the product, kashmir and kerala fmh package, in time but we have not received any package till date. The dates of kashmir package were 21-26 oct 2015 and kerala package are 1-10 jan 2016.

We tried to visit the vendor personally in their delhi and gurgaon offices on address mentioned in communication but we could not find any physical existence of these offices. We tried to find out their office and contacted the vendor on contact number (+91-[protected], +91-[protected],[protected]/44/46) used by vendor but they told us they cannot give their office locations to us.

We made a payment of inr 70, 000/- to vendor through payment gateway payumoney
The payment was made via credit card through payumoney gateway after confirming from payumoney about the vendor and as per their “buyer protection –money got debited but product not delivered? Now get what you order or your money back”.

We (Myself and my daughter) were regularly communicating with the vendor, full moon holidays, and the payment gateway company, payumoney, for compensating for the loss and/or delivering the product, kashmir fmh package, offered by the vendor. On 6th november 2015 payumoney refunded inr 20, 000/- only into my sbi card. Rest of the amount as per payumoney will be given back only once they are able to recover from full moon holidays. Later on payumoney withdrawn this amt from our card account within monthly settlement period, no money is refunded till now

We also request full refund of the amount paid either from vendor, full moon holidays or payment gateway, payumoney.
The copy was submitted tosho, cyber crime police station jaipur through email [protected]@nic.in, for na

We had requested for settlement of our transaction and had we had submitted all the necessary documents a week ago, but we are not getting any response from your team. Vishal Suri from your team had confirmed receipt all the necessary documents and had promised to solve the issue within 2 days and its been more than a week we have not received any payment as we are in need of payments.

We had contacted your team again on friday 12/05/2017, they had promised to arrange for call back by team but no response.

Dear friends,

If you are a merchant then don't use payu money or payu biz gateway. They will hold all your money once you reach more than 2lacs. So be aware.

My payment is also stuck with them. The one of the payu id [protected] which is the payment is still not settled even after 15 days. I don't know when they settle the amount. They also not responding for calls.

Go with any trusted gateway.

Thanks...

Hi everyone

I applied for a merchant with payumoney for free set up plan. But someone called me from payubiz (Payumoney and payubiz are same, just different pricing). He convinced me to buy payubiz platinum plan which was most expensive.

I bought payubiz platinum plan for rs 14, 375 on 17th march, 2017 by paying online through payubiz payment gateway.
I did not receive any satisfactory services as per the mentioned plan.
When i bought the plan, payu sales person mr amit bagdwal ([protected]), told me that you can cancel the plan any time and get a refund if you are not happy with the services.
After using their service for 4 days, i informed the payu team that we are not happy with the services and we want a full refund for the fees paid rs 14, 375 and i wanted to move to payumoney basic plan.

I got a email response from our account manager ms mehak sharma ([protected]) on 10th april, 2017 that to process the complete refund, we need to terminate the account.

So i sent a termination letter to her. Now after terminating the account she is saying the refund is not possible, while she clearly mentioned in the 10th april 2017 email that the full refund will be processed. A copy of the email received is attached for your reference.

I would also like to know, why she terminated our account if the refund was not possible?

I have contaced [protected]@payu.in many times, but they don't bother to even reply. It is really pathetic customer service.

Our email address bestpriceshop.co.[protected]@gmail.com
Merchant id : 5763644
Please process the refund as soon as possible.

Regards
Arun

Hi I had made payment to BBMP Bangalore for the Property Tax Payment through their portal: BBMP Propery Tax System through portal: https://bbmptax.karnataka.gov.in/Default.aspx.

Tax amount of Rs.2824 was paid from my Bank account in Karnataka Bank using PayU Gateway option. My Bank account got debited for the amount but the BBMP did not get the credit of the same amount. Transaction reference number from Karnataka Bank is 8572438. and transaction date/time is 06/05/2017 12:02:12 IST.

Please reverse credit the amount back to my Bank account.

Prasanna kumar balnad.

I was booking a bus reservation through redbus from limbdi to mumbai, when i was at payment gateway, an error occurred and the amount rs. 1318 got deducted but the reservation was not done.
The payment info is : inb/[protected]/payu.in/bus booking.
The amount deducted is : rs 1318.
The booking was done in morning at 11.38 am.
Please help me with the refund of the amount.

I have paid my Bengaluru Property Tax for[protected] via PayU gateway. The Transaction/Challan Id: 17655787 . The payment was done from karnataka bank a/c on May 04, 2017. At that time the payment status said: "Payment Transition" and now it says "Validity Expired". But my account has been debited
for the same. However BBMP says the payment is not made and hence I am unable to download the receipt.
Please check and confirm.

I had purchased three wardrobes from hometown online for rs.50200 on 5th april 2017. Hometown online order number is[protected]. The payment gateway was payu.in. Please see my icici credit card transaction details below.

05/04/2017 74587917096000094788276 payu-WWW.PAYU.IN 50, 200.00 dr.

On 12th april 2017, hometown cancelled my order and initiated full refund. The payu.in refund reference id is 58edbddc34edf.

I still have not received the refund and my credit card has still not been credited. I am registering a complaint in this regard. I want the refund at the earliest.

Attached are the screenshots of the hometown online order and the refund email from hometown.

Kindly resolve at the earliest.

Dear,

I made transaction for bbmp tax payment for[protected].
My account is deducted by the amount (Rs. 7481) but bbmp payment status is no updated.
This is not acceptable as the money should be returned to me if transaction is not complete.
As bbmp is not responsible for such error, i am not stuck on how to proceed.
I urgently need the receipt for ec certificate in 1 week and i am facing a lot of problem because of this.
Can you please check internally and do the needful.

Below are the details of the transaction in the attachment.

Bmmp application number[protected]= [protected]

Regards,
Venu gopal goru
[protected]

Hi,

I have paid my Bengaluru Property Tax for[protected] via PayU gateway. The Transaction/Challan Id: 17396996 and App No: [protected]. The payment was done from my Citibank credit card on April 22, 2017. At that time the payment status said: "Payment Transition" and now it says "Validity Expired". The money has been charged to my card. However BBMP says the payment is not made and hence I am unable to download the receipt.

Please check, confirm and let me know the resolution asap.

On april 28, 2017 a sum of rs.7699 was fraudulent transaction taken place through my debit card of icici bank on info. Vin*payumoney. Icici bank has registered complaint with you. Complaint number is[protected]. Kindly stop payment to this merchant immediately and refund money to my saving account with icici bank. I have never used my debit card for payment on any of the website for purchase etc.

My team initiated a refund of following transactions on 20 April 2017

17 Apr 17, 11:35 PM

[protected]

43407_17041728

[protected]@lim.isb.edu

7, 638.00

Completed

19 Mar 17, 01:33 PM

[protected]

43061_17031949

[protected]@gmail.com

29, 996.00

Completed

Now the payu customer care money teams called and asked me to pay the amount which was:

20 Apr 17, 03:38 PM
[protected]
[protected]
ajay.sharma.[protected]@gmail.com
37, 634.00
Settlement in Progress

This was paid on 20 April itself.

After 9 days - The refund is still not settled - Can you explain why?

The refund team Divya Pandey called up and asked me to pay 866 rs again. Which was paid on 27 April as below:

27 Apr 17, 03:41 PM
[protected]
[protected]
ajay.sharma.[protected]@gmail.com
866.00
Settlement in Progress

Could you let me know the status of the transaction? I've been told 24 - 28 hours on 27th April - No results so far.

NEXT STEPS:
1. REFUND to be settled ASAP.
2. Reason - why it was delayed to be communicated back to me.

Thanks
Kavita Sharma
+91 [protected]

Yesterday i booking movie ticket bahubali 2 and i used online mode for my payment and i used payumoney gateway for my Payment i followed all procedure and finally paid my fee of rs.346 but after deduction of my money payumoney not responded and stopped funtioning and when I am tracking my movie ticket by Merchant Order ID: BKC[protected] there was id not valid I am attaching a photo with this mail so you can easily confirm and i hide my account no. For my security.
So please help me.

E-mail
gopal.[protected]@gmail.com

Contact no.
[protected]

Thanks