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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 173

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P
Parveenk78
from Noida, Uttar Pradesh
Sep 29, 2016
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Address: New Delhi, Delhi, 110001
Website: www.2pay4you.com

OMSI: Order# 707558, paid online 1600.14 INR via hdfc netbanking for Thyroid Energy on 20/07/16, they excuses product was out of stock and will come from US after deny refund as they have ordered their product. At last after 2 months long time they ready for refund on 09/16/16. They mailed me snapshot of my refund done on 09/19/16 of about 1543.00, but I have never received any money. One thing more why there is settlement amount charge. I need my full money back and even pently to OMSi as they made me wait for two months.

Please check and refund me by today itself.

Parveen Kumar
[protected]
PayUMoney customer support has been notified about the posted complaint.
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    B
    Bellagam
    from Bhubaneshwar, Odisha
    Sep 28, 2016
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    Address: Khordha, Odisha, 751021
    Website: PayUmoney.com

    I got an offer of Special Holiday Package from Travel gurus India.com (Travel gurus India Pvt Ltd) for 4 Nights and 5 Days for 4 persons. They asked me to pay Rs.9, 999/- to avail of the offer. They also told me that if I paid them the amount by 07/09/2016, they will give me a Laptop as a Gift. I browsed through their website and found that they receive money through "PayUmoney Gateway". As PayUmoney is a secure payment gateway, I trusted the genuineness of Travel gurus India Pvt Ltd and paid Rs.9, 999/- through the PayUmoney link provided by the company on 07/09/2016 vide Transaction ID[protected]. Thereafter the Travel Company insisted that I should release the payment. I was not sure what to do because the PayUmoney Link displayed the Payees name as Santram. I, therefore, sent a mail to PayUmoney through their Buyers grievances portal to know about the difference in name which they did not respond. In the meantime, the Travel Company repeatedly reminded me through phone calls and email to release the payment confirming that the money paid by me through their link with PayUmoney is received in the name of their Director Mr.Santram. I, therefore, released the money on 09/09/2016. As there was no further compliance from the Travel gurus India Pvt Ltd, I sensed some thing foul. They are no more available for contact either by email or phone. I also informed PayUmoney about it but without doing any verification of the genuineness of the Payee, they simply replied that your payment is successful and the money has been released on 09/09/2016. There is no direct way to speak or write to PayUmoney, that is why I write this complaint here with a hope that they will verify the transaction and impress upon the Payee to either comply with their Holiday Offer or refund me the my money.
    PayUMoney customer support has been notified about the posted complaint.
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      S
      saintpauls
      from Jaipur, Rajasthan
      Sep 28, 2016
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      Address: Ajmer, Rajasthan, 305001

      Merchant name: nagar nigam ajmer
      Payment amount: rs.19740
      Payment id:[protected]
      Merchant website/store: www.ajmermc.org
      Date? Time of payment: 27.09.2016/17:08:21.0
      Failure message: the bank server are unreachable over the network

      Sir pl look into the matter personally, so that i will soon get my money back into my bank accout i. E. Axis bank
      PayUMoney customer support has been notified about the posted complaint.
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        V
        vinodkumar181544
        Sep 26, 2016
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        Address: 210205

        I have submitted RTI ( RTI no 501740) in NCTE(National Council For Teacher Education) and done payment and received receipt also. My customer name is vinodkumar181544 and transaction no is [protected] on 20 Sep 2016. But my RTI application in ncte site showing payment required and is in progress status not in submitted status.
        problem may be rectify and acknowledge.
        PayUMoney customer support has been notified about the posted complaint.
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          P
          pavicomp16
          from Begowal, Punjab
          Sep 25, 2016
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          Address: Gurgaon, Haryana, 122002
          Website: www.payumoney

          I have paid my electricity bill through payumoney. One time transaction failed, so i tried for 2nd time and my account debited two times, one as well for the failed transaction & one for the successful transaction.
          Details are given.
          Even i am not getting any payumoney customer care number. Plz refund my hard earned money immediately.
          Pawan gupta
          My contact no is [protected]

          Payumoney
          Facebook twitter linkedin

          Dear pspcl


          We regret to inform you that your transaction through payumoney has failed.

          Following are the transaction details:


          Merchant name punjab state power corporation ltd
          Payment amount 7790.00
          Payment id[protected]
          Merchant website/store www.epayment.pspcl.com
          Date/time of payment[protected]:23:41.0
          Failure message transaction interrupted by pressing back button


          You can retry the payment by clicking the below button –
          (Please keep netbanking log-in /credit or debit card details handy before making payment)


          Make payment


          In case your card, bank account or wallet gets debited for the failed transaction, you need not worry. We will auto-refund the amount.
          PayUMoney customer support has been notified about the posted complaint.
          I orderded the book in online through PayUMoney still i did not get and please cancel order and refund to me.
          Merchant Order ID :[protected]
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            M
            Mahendra Ostawal
            from Bilaspur, Chhattisgarh
            Sep 22, 2016
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            Address: Vidisha, Madhya Pradesh, 464001
            Website: "Shopo.in" and "PAYUMNEY" Gudgaon.

            On dated25.08.2016 I ordered a brietling watch on wrist king paying online Rs 3500/-by using my debit card of SBI VIDISHA main branch on wrist king of shopo.in. Mr Manish Nagpal of wrist king immediately cancelled my order. My bank is SBI VIDISHA main branch account No.is [protected](Mahendra Ostawal).On 25.08.2016 Rs 3500/- was debited to PAYUMONEY, (details are 25.08.2016 POS 967351 PAYUMONEY Gudgaon) Rs 3500/- under the colomn of "debit".So obviously Mr Manish Nagpal didn't receive Rs 3500/-.On searching the web site of PAYUMONEY there was nothing in my wallet of PAYUMONEY. My straitforvard question is where my Rs 3500/- had gone? and how can I get my money refunded back to the account of my bank SBI VIDISHA main branch or in any other way or I should take it granted that my Rs 3500/- has been looted either by by Mr Manish Nagpal of wrist king shopo 101 or PAYUMONEY GUDGAON or (shopo 101)
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              U
              Udayakumar T
              from Chennai, Tamil Nadu
              Sep 22, 2016
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              Address: 141001
              Website: www.commoditytrial.com

              The company called commoditytrial.com says that it will give commodity tip for purchasing and trading commodity in MCX. And I had subscribed Rs 15000 to them. First 2 days they sent some tips and after that they donot respond to phone and cheating. During payment payumoney.com gives a display that they guarantee the payment. But when I complained to them about this problem their response is very poor. All they do is just forward the mail without even reading it. This is not the case with www.paypal.com. I had once similar problem with another company and when the problem is proved Paypal immediately lock the gateway for that company and pressurize them to return the money back.
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                K
                KapGupta
                from Gurgaon, Haryana
                Sep 20, 2016
                Resolved
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                Resolved

                Website: payumoney.com

                I m paying with payumoney at eBay.in site for my phone . The money is debited but the order is not completed .

                This is 2nd time when I use payumoney . They always takes the money and not confirm the orders . They take long time to return the money after that type of incidences .

                I want this company will not do this again so kindly refund my money as soon as possible .
                Aug 7, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Dear KapGupta,

                We regret the inconvenience caused to you. Please share your concern with your contact details and registered email ID at ebayindia.[protected]@gmail.com to help you.

                Thanks & Regards,
                Team Ebay
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                  V
                  Vijay Dhosiwal
                  from Delhi, Delhi
                  Sep 16, 2016
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                  Address: Gautam Buddh Nagar, Uttar Pradesh, 110059
                  Website: universalhealthorganisation.in

                  These people has done fraud with me and my friends. They have charged Rs. 6000 from me and now they have shut down everything. They are not responding on any communications. Please help me to get my hard earned money back or else i have to put an fir against them and pay u money for signing with such fraud companies.

                  I have got all the documents except the cards from them. And they told that the payment will be emi but its still not done and they asking me to get it done from my credit card rather than doing it by themself.
                  PayUMoney customer support has been notified about the posted complaint.
                  This online payment provider is totally FRAUD and SCAMSTER. Do not transact with this website. Mind u they have similar another one site PayYOUMoney too.
                  I sourced online pharmacy thru one merchant ONLINE MEDICAL Supply company and payment was done thru this PAYUMONEY when the option appeared. Emails to their customer care service bounces!
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                    A
                    Anand Deep Singh
                    from Delhi, Delhi
                    Sep 15, 2016
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                    Never ever buy any product from budgetdealsforu . Its a fraud company. Owner is so arrogant and have no knowledge of his products which is selling by him for tour and travel. He don't have any manner how to talk with customers.

                    I was planning to go Singapore and bought a voucher.He sold me 1 voucher with fake promise that he would talk with company and they will get settle. will When I was going to redeem that voucher (by http://www.login2redeem.com ), this website asked to select 3 destination and told him that now what I do so he said he will talk with company again. But as ususal due to fake promise company denied to accept this offer as I can only book any room on Monday only and then he denied to return back my money.

                    I suggest you not to dont buy any product. He is pathetic person don't know what is business how its works.

                    #fake #login2redeem #budgetdealsforu #fakeInderpreet
                    PayUMoney customer support has been notified about the posted complaint.
                    Sep 15, 2016
                    Updated by Anand Deep Singh
                    For more info you can email me i.e., [protected]@gmail.com. You can email me you contact details if you want to discuss on phone. As I am out of India so will call you once I get free.
                    I request for refund..
                    did payment online but didnt get refund from payumoney
                    payment cut from one but did not get refund
                    waiting for your responce
                    On 15/09/2016 i have made an payment for building penalization scheme. the amount was deducted from my account due to server problem the transaction was not successful . please refund my amount to my account as soon as possible.
                    I have 2 I'd in both I'd the failed transition are there n amount also deducted so please refund my amount my card my I'd are [protected]@gmail.com
                    [protected]@gmail.com
                    Ananddeeps issue was sorted in within 2-3 days of refund request raised by him even big companies takes upto 7-10 working days.

                    We refunded Ananddeeps money fast by going out of the way but this deed proves his narrow mind. In case of refund requests consumer should wait for some time before posting such reviews or complaints.

                    Other people who r posting comments for other payumoney merchant experience here have not any buying experience with us.

                    In one case where person mentioned money deduction but transaction failed is a refund case from payumoney or the payment gateways in other cases similar to this which does not realy means company is fraud Anyone is in doubt can contact Inderpreet Singh at [protected]
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                      R
                      rajeev venkat
                      from Sathupalli, Telangana
                      Sep 14, 2016
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                      Address: 110092
                      Website: www.careerpower.in

                      I was ordered a online package regarding bank exam in career power on 13th sep2016 at 7.45pm with payment id :[protected] and merchant id : bpexmpn296722. i got the message that your payment was successful but i didnot got the package from careerpower.in. so please return my amount which i was paid. my mail id is venkat. rajeev.[protected]@gmail.com. thanking you.
                      PayUMoney customer support has been notified about the posted complaint.
                      Sep 14, 2016
                      Updated by rajeev venkat
                      when will our money refunds
                      I have made payment of Rs. 8777.25/- for Ramjas College Delhi University Fee.But i have not received receipt for the same.Plz send me receipt on my email [protected]@gmail.com. Payment id for which is[protected].Please send me soon as it is required in the college for further matters.I shall be grateful to you.

                      thanking you.

                      stanzin
                      Transaction I'd
                      [protected]
                      Paid on 10/09/16, please refund the amount, the amount of rs 2850 has been paid through hdfcnetbanking
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                        S
                        suneet.knp
                        from Delhi, Delhi
                        Sep 14, 2016
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                        Address: Kanpur, Uttar Pradesh, 208001
                        Website: PAYUMOENY

                        Name:
                        Shriramvilas

                        Mobile number: +91 [protected]
                        Email: suneet. [protected]@gmail.com
                        Paid to: kanpur electricity supply company limited
                        Payment id:[protected]
                        Failure reason:transaction interrupted by pressing back button
                        Kesco bill id[protected]

                        Transaction failure 09/09/2016 time 11.00 but not received my money still now time being process 4 days by after 6 days not received my money please urgent call me and send us immediately my money.
                        PayUMoney customer support has been notified about the posted complaint.
                        This is mitu.I booked one movie through payu site.
                        At the time of transation canceeled but my balance debited in my wallet rs157.
                        Kindly refund my money.
                        I did a transaction through their portal for Rs. 3000 and promptly cancelled it.They responded with an email that the money would be transferred soon.
                        After sending over 20 emails and many calls they still haven't sent a dime back.
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                          A
                          Asheesh_11
                          from Jalandhar, Punjab
                          Sep 12, 2016
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                          Address: New Delhi, Delhi, 110059
                          Website: universalhealthorganization.in

                          Payumoney has started registering fraud merchants and started transferring amount to them. Without verifying the detail of the fraud merchants. Dated 6 september2016 universal health organization payment was made through payumoney later after week when no service was offered. Payumoney is talking about consumer protection on its official website. But in reality they are indulged in fraud activities companies otherwise payumoney must has verified the merchant. I made payment only on payumoney behalf that they must have verified the merchant before adding to payment gateway.
                          PayUMoney customer support has been notified about the posted complaint.
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                            R
                            Rahul Sanjay
                            from Bengaluru, Karnataka
                            Sep 11, 2016
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                            Address: Hyderabad, Andhra Pradesh, 560048
                            Website: www.homeshiksha.com

                            I made a payment for the registration fee in www.homeshiksha.com of Rs.300 two times, and the payment is directed through PayUMoney, and both the times, after the payment is done, it is redirected to www.homeshiksha.com and says that the page is not found, however, the money is deducted from my account. I tried this two times, and the same thing happened to me the two times. Please help me
                            PayUMoney customer support has been notified about the posted complaint.
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                              M
                              Mahendra Ostawal
                              from Bilaspur, Chhattisgarh
                              Sep 10, 2016
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                              Address: Vidisha, Madhya Pradesh, 464001
                              Website: www.payumoney.com (GUDGAON)

                              On 25.08.2016 i ordered a watch on wristking (Shop 101) paying Rs3500/-by using my debit card No.[protected] issued to me by SBI VIDISHA branch.My order was cancelled by wristking because of defective watch. There after I ask him about re fund of my money Rs 3500/- He told me that he didn't receive any money. Later I checked my SBI pass book and I found that on 25.08.2016 Rs 3500/- was credidet to payumoney gudgaon described as"POS. 967351 PAYU MONEY GUDGAON.Manish Nagpal is the owner of wrist king (SHOP 101 ), his email is [protected]@gmail.com.as per him he didn't receive any money. My straight forward question is then "where my Rs 3500/- have gone.My pass book denotes that the very first tranjection of Rs 3500/-'had been credited to POS 967351 PAYU MONEY GUDGAON. So my humble request is to refund my Rs 3500/- either to me or my bank account of SBI VIDISHA main branch in my a/c no.[protected].I shall be grateful to you.
                              PayUMoney customer support has been notified about the posted complaint.
                              Sep 10, 2016
                              Updated by Mahendra Ostawal
                              I lost my Rs 3500/- while shopping online wrist king (shop101) by using my debit card of SBI VIDISHA main branch, my first tranjection by SBI VIDISHA main branch was to www.payumoney.com GUDGAON. My SBI A/C No. [protected] my mobile No. +91 [protected].my email is [protected]@gmail.com . Date of incident is 25.08.2016.
                              Sep 10, 2016
                              Updated by Mahendra Ostawal
                              Is Manish Nagpal ([protected]@ gmail.com) is lying that he didn't got any money.Manish Nagpal is resident of Mumbai.
                              Sep 11, 2016
                              Updated by Mahendra Ostawal
                              If you(payumoney.com) claim your self as "The Best Payment Gatway of INDIA" and yuor customer satisfaction is only 3%, then what should we expect from you?The answer is, byers should stop buying online shopping & paying them through payumoney gateway and you need to close the gate of payumoney. com If the copnies are not cooperating you, then why don't you take legal actions against them. My conclusion is Byers of atleast of middle class families should not believe the payumoney.com for online payments. Even my this complaint will not let me back my Rs 3500/-, anyway the seller is owner of "wrist King" shop101.His Mobile No. is+91 [protected].his email is [protected]@ Gmail.com, his ICICI bank a/C no.is[protected], ifsc COD:icic 0000324, his name is Manish Nagpal rec.of Mumbai 400003.Myself- Dr Mahendra Ostawal, 106Swarnkar Colony, VIDISHA, M.P., 464001, mobile no. +91 [protected], My a /c no.at SBI VIDISHA main branch is [protected], Branch code :30075.
                              Sep 11, 2016
                              Updated by Mahendra Ostawal
                              On dated 25.08.2016, the very first tranjection from my account of SBI VIDISHA main branch was to " POS 967351 PAYU MONEY, GUDGAON" of Rs 3500/-, kindly let me know that where this amount of Rs 3500/- from the account of PAYUMONEY GUDGAON had gone? My account at SBI VIDISHA main branch( Account No.[protected]), so for this amount of Rs 3500/- yet has. not been credited to my bank account.SBI VIDISHA branch code is :30075, IFSC:SBINOO75.
                              Sep 22, 2016
                              Updated by Mahendra Ostawal
                              Till now twelve days had past unfortunately there is no result of my problem.As I had previously stated that on dated 25.08.2016 Rs 3500/- was debited from my SBI VIDISHA main branch account No.[protected] was credited to "POS 967351 PAYUMONEY, GUDGAON).In my opinion it should have never been difficult to find out where this amount of Rs 3500/- had been credited to WHOME's account. My bank is SBI VIDISHA, (PIN-464001), branch code:30075, IFSC: SBINOO30075.
                              Sep 22, 2016
                              Updated by Mahendra Ostawal
                              Till now twelve days had past unfortunately there is no result of my problem.As I had previously stated that on dated 25.08.2016 Rs 3500/- was debited from my SBI VIDISHA main branch account No.[protected] was credited to "POS 967351 PAYUMONEY, GUDGAON).In my opinion it should have never been difficult to find out where this amount of Rs 3500/- had been credited to WHOME's account. My bank is SBI VIDISHA,
                              Sep 22, 2016
                              Updated by Mahendra Ostawal
                              In conclusion it should be assumed that Payumoney is at all not the safe gateway for tranjection of money. At least middle class family members should not do on line shopping through " payumoney ", otherwise there is no guarantee of your money going in a right direction.
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                                C
                                chotu3136
                                from Gurgaon, Haryana
                                Sep 7, 2016
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                                Address: Rohtak, Haryana, 124001
                                Website: PAYUMONEY.COM

                                Sir

                                I sanjay thareja chartered accountant paid vat of rs.5700 through online on dt 3rd sept 2016 but

                                This challan still not reflecting in our account. Other details are

                                Payment id[protected]

                                Merchant transaction indentifier [protected]

                                Pos no[protected]

                                Vat no [protected]

                                Amount of vat 5700

                                Charges 58.94

                                A/c no [protected]

                                Bank state bank of india, main branch rohtak
                                PayUMoney customer support has been notified about the posted complaint.
                                Sep 07, 2016
                                Updated by chotu3136
                                Sir

                                I Sanjay Thareja Chartered Accountant paid VAT of Rs.5700 through online on dt 3rd Sept 2016 but

                                this challan still not reflecting in our account. Other Details are

                                Payment id[protected]

                                Merchant Transaction indentifier [protected]

                                POS No[protected]

                                VAT No [protected]

                                Amount of VAT 5700

                                Charges 58.94

                                A/c No [protected]

                                Bank State Bank of India, Main Branch Rohtak
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                                  A
                                  Aashish bansal
                                  from Bengaluru, Karnataka
                                  Sep 6, 2016
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                                  Address: Chennai, Tamil Nadu, +91
                                  Website: pay.oodoo.co.in

                                  I did the recharge on 3 september 2016 for oodoo wifi by pay u money.
                                  My balance is deducted from my account and recharge is successful showing in payumoney site but my wifi oodoo recharge is not succesful. Could you please check what happen is going on. If recharge is successful but not transfer to pay. Oodoo.com werbsite, so please transfer it or refund my money in my account as soon as possible.

                                  I share 2 documents, one is payumoney where is recharge is successful and other is oodoo wifi my profile screenshot there expiry date is not changed from 3 sept. To 3 oct. 2016.

                                  Date of incident[protected]
                                  Client no.-[protected]
                                  Transaction id[protected]
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    V
                                    vigra
                                    from Nagercoil, Tamil Nadu
                                    Sep 6, 2016
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                                    Address: 628503

                                    The following transaction was carried out to register myself as a participant in a conference. I have made multiple payments because repeated failed payment message received from you. Once you cancel the below mentioned transaction i can stop worrying about the excess payment. Therefore, i wish to cancel the transaction id no.[protected], so that i can make a new transaction of my choice on any day and time to world wide empowerment trust.
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Mene payumoney se ek company ko 600 ka payment kiya tha, ..woh payment company k pass nahi paucha aur mere account se debit ho gaya ...customer care k no. nahi hone ki wajah se kisi ko complain nahi kar sakte aur email send karte hai tau company wapas thik tarike se reply nahi karti ...anyone helpme ..my payment id is[protected]...date 8.9.16..
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                                      B
                                      Baalu
                                      Sep 2, 2016
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                                      Address: 122002
                                      Website: www.payumoney.com

                                      We have planned a trip from K1 Travels from 11Aug2016 - 16Aug2016 for a hefty amount of 1, 80, 000 Rs, As we do not know the merchant we are a bit doubtful to do the payment, but as we have been communicated that the merchant is tied up with PayU Money which is one of the largest and trusted payment gateway and out transaction is PayU secure and we have the money assurance from PayU Money that in case of any problem from the merchant our money will be refunded back in 14 days, hence considering the name and stature of the PayU Money we have gone ahead and did the payment on 9th July 2016, After few days the merchant informed that our tickets have not been done and when we requested for the refund they started asking for more days.
                                      As I have been calling PayU Money and merchant and even after 56 days and with multiple calls and messages to PayU Money I am still awaiting my money and even when we discussed with customer care of PayU Money they just replied what we can do, I think that is not at all a responsible reply and they should own the responsibility in such case and also before endorsing any vendor.
                                      Our payment security is your responsibility up to the point I get the desired service from the vendor and accordingly I am entitled to a refund of one lakh eighty thousand (1, 80, 000) ASAP.
                                      It feels as if we are being cheated by a company of such a big stature. I would request that you confirm in the next 3 days that you will provide this remedy.

                                      I look forward to hearing from you.
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Similar case happened with me but the travel agent is different.
                                      Have you got the refund from PayUMoney for this?
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                                        Dilip Kumar Ghosh
                                        Sep 2, 2016
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                                        Website: www.payumoney.com

                                        I made an online transfer of Rs. 2, 00, 000 from my SBI account to Elita Garden Vista Project through PayUMoney Services, . However, the said money has not been transferred as yet and PayUMoney has replied to me, stating that they are unable to trace this amount.

                                        I have tried to call them on numerous times, but could not catch them over phone. I have written several emails to them, but no positive reply yet.

                                        I FEEL IT IS A CLEAR CASE OF CHEATING AND HENCE I WANT TO LODGE A LEGAL CASE AGAINST THEM. MAY I EXPECT SOME ADVISE FROM OTHERS ALSO ?
                                        PayUMoney customer support has been notified about the posted complaint.
                                        This is my transaction ID.[protected] while Registration of Central Gramin Agriculture Department site Rs. 300 deducted from my account 2 time the transaction wassuccesfull.i want release the money.Please refund at the earliest.
                                        Hi
                                        I have just noticed that my account of Axix Bank has been deducted Rs 747 in 27/6/2016 vide INB/[protected]/PAYU.IN
                                        Please solve this issue as early as possible.I am stunned why the cmpany unneccessary deduct the money.
                                        Please my money immediaty.
                                        I have done 300 rs of Payment but have not received any confirmation of Payment, Even web page is continually round and round since half n hour, Even I got deduction in my bank account as well

                                        Its really dissatisfied that We can not get confirmation as we are proceeding right or wrong?

                                        My Ref ID c7ae9e2e9548db59b90a
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