PayUMoney Complaints & Reviews

5568514 is my merchant id. i have registerd for seller account. but unfortunately the rs1 transaction process from my bank account is not completed. how can i restart it.or is it necessary to complete it as a seller.

Dr ashok kumar
9:15 pm (3 minutes ago)

To info
Payment of rs.4200/ inr {60$} was made through payumoney in user id wt559199

But wrongly mail id entered in payumoney ac was wrongly

Written as — drashokkumar. [protected]@gmail.com but correct mail was

Drashokkumar.[protected]@gmail.com. kindly inform [protected]@payumoney.com and get release the payment

Regards

Dr ashok kumar
User id — wt559199

Wrong transaction made on 21/07/2016 of 8083 inr from my credit card no [protected], please revert transaction. Transaction made by fake sbi card renewal depth. He has misguide me and withdrawn above amount. Please hold payment and revert it in my account. Person is told me that your card is old and blocked we receive you new card for that we need information about your card, as per his request i give him card details, after some time i receive a message that a transaction of 8083 inr made on my card.

After making a payment, i always get a secondary message intimating me about the failure of the transaction. what is the purpose of payumoney. why do u run this joke of a proccess if the whole purpose of it being around is to cause absolute inconvenience rather that the opposite. and simple procedures of payment made to a vendor, has to be followed up and complained about, on forums like these. shameful

सर ये मेरा transaction no. 4c5c82b4e99444a89cc0 है मैने 2 जून 2016 को पे यू मनी के द्वारा गाॅस्नर काॅलेज राँची को 569 रूपये का पेमेंट किया था पैसा कट गया था पर पेमेट पूरा नही हुआ था। मैने दुबारा कोशिश किया तो पेमेट किए बिना ही पे यू मनी मुझे नया transaction no.नंबर दे दिया। जिस से मै गाॅस्नर काॅलेज का फाॅर्म भंरू पर फाॅर्म भरा नही रहा था काॅलेज आई डी बार बार ये transaction no not found लिख दे रहा था। जिस से मै 4 जून 2016 को दोबारा पेमेंट कर के फाॅर्म भर दिया। पर वो मेरा 2 जून 2016 का रिफंड नही दे रहे है। पे यू मनी को मै 8 जून से लगातार मेल कर रहा हूँ वो पहले बोले कि रिफंड हो जायेगा बाद मे 12 जून को बोल रहे है कि काॅलेज से आप बात कीजिये काॅलेज ही पैसा वापस देगा बहुत लोग का ऐसा ही हुआ है तो काॅलेज पैसा वापस कर रहा है फिर पे यू मनी 20 या 22 जून को बोल रहे है कि पैसा नही मीलेगा आप जानो और काॅलेज जाने पैसा के लिए फिर 27 जून से गाॅस्नर काॅलेज बोल रहा है कि पैसा 2से4 दिन मे वापस होगा पर आज तक वो पैसा दे ही नही रहे है हर बार बोल रहे है कि 2से4 दिन लगेगा अब ना ही कोई मेल का जवाब दे रहे है ना ही फोन कर रहे है। इस लिये मै consumer complain का सहारा ले रहा हूँ।

They are creating fake commercial websites and after that they give us a call and offering some mouthwatering products. after that when we paid for the product they cancelled the product and do not refund the money. after some time the website will closed by them. you can not catch them and you cant ask the customer care for the same.

They earning the money from middle class people and they know very well we cant do anything.

I booked a tour to darjeeling and gangtok with realtravelmaster.com in march 2016 for travel dates 2/6/16 to 7/6/16. The package included hotel stays for 2 rooms for a family of 4 adults and 2 kids. Package also included all taxi services and sight seeing as per itinerary. They received full payment from me in afvance in april itself and gave me confirmed vouchers for hotels and trip. On reaching bagdogra airport we were informed that they were unable to arrange taxi services and we had to arrange taxi for whole trip on our own. We were promised refund within 24 hrs of filing bills on reaching delhi. Our hotels were also change and we were given accommodation in different hotels. On coming back we filed refund for rs 25500 on 9/06/16 via mail. They took 7 long days to verify bills and said they would refund 25000 only for which we promptly agreed. After this they gave one excuse after another for payment. After waiting for several days i posted a review for same on their facebook page. They called me up next morning and asked me to remove my review or they will cancel my refund. The same was mailed to me. As i was interested in my refund i deleted my review same day. Since then 10 days have passed and i have still not received my refund. The payment was made through payumoney and they guaranteed against vendor. Though they are helping in communications but have not been able to arrange refunds.

Anant rastogi

Dear sir/madom so many times send mail my amount was not re found that thieft person not get my call bucks gainer advisory services still ignore my calls its not good decision could you support me or bucks gainer please expliane unless i have registred my compliant forced myknowlege decision kindly spcefic my apply ignore cruly treatmentway of life dead end save life

I have purchased a redmi note 3 on www.mi.com ( order id : [protected] ) june 4th 2016 i have booked and payment done on same date and june 5th i have cancelled order . and today is july 2nd 2016, till date i didnt get any refund . www.mi.com is not at all taking this issue seriously . they are telling to contact payumoney gateway .

Money debited from my account
can u plz return my money. i already filed a complaint n no one got back to me.[protected]:59 forwerd my sbh acount to meseva wallet ref no IG0CFDVJO2 TRANSEACTION PLEASE REFUND MY AMOUNT 910 THANK U

I think it is the worst payment gateway I had ever did business with. As per their advertisement of “BUYER PROTECTION” where in the details it is mentioned that ‘Money got debited but product not delivered? Now get what you order or your money back’.

Believing the same I ordered a wall clock online from ‘swadesimaal.com’ who uses payUmoney as their payment processor. I paid Rs.2499/- on 20/04/2016 as per Payment ID :[protected]. After waiting for more than a month for the product to be delivered, on 30/05/2016 the business manager of swadesimaal sent me a mail informing that they don’t have the product.

Since then I am following up with both swadesimaal as well as PayUmoney for the refund but till date I haven’t got my money back.

Every time I send a mail to PayUmoney different people will call back just for formality, without having any knowledge of the issue, and will say the same standard line as ‘our team is trying to resolve your queries with the merchant, please give us some more time.’ and if I ask for an update on current status or the name of the contact person with whom they are dealing with the merchant, they will not have any answers.

On top of it those b**t**ds at PayUmoney have blacklisted me from using their payment gateway for any other merchant. Imagine the audacity, instead of refunding my money as promised and black listing the merchant.

This goes to show how inefficient are the people working at the PayUmoney and how bad and untrustworthy the company is.

Don’t be a fool like me and never trust PayUmoney. I wouldn’t suggest any one to do business with PayU and legal actions should be initiated against the company for false advertisement and for misleading people.

Sultan

I had paid pay u money an amount of 739 Rs on 26/5/2016 for online purchase of some item on SAB electric, as sab electric didn't have the material I requested pau u money to refund the amount back.

Pay u money said that they have processed the payment with payment id:[protected] and reference number: 75503726151008763813916.

Money is not transferred to my account till date. I checked pay u money wallet it shows no transaction till date. If pay u money doesn't act and transfer the money to my account I will have to go and file a complaint in consumer court.

Hope pay u money will act soon and transfer the amount to my account. Kotak says pay u money not received...

I had made two transaction using payumoney with payments ids id 81367102, 78720297

I had not received any service, in return, therefore i had raised this concern with payumoney under you buyer protection.

I have been following this with your team and the merchant, but still i have not received any help from either side.

This guy is using your platform and credentials to fraud people. Kindly take this matter seriously and update me with the same.

His site rechargekarle.com doesnt work, his facebook page is no more available. Contact information is wrong. Kindly do the needful and stop him from using your platform for this fraud.

Looking forward to get help from your side.

Ankit jain
[protected]

This website has promised me to supply a digital camera along with a free gift. A sales representative called and told that i am one of the 5 selected cutomer for getting this free gift. Accordingly, i have paid rs.9880 on 24/06/2016 through payumoney for the camera along with a dell laptop. When i checked for the product shipment status with their company representative, he has told to pay rs.12, 350 towards the service tax towards the free gift. This was paid through payumoney on 26/05/2016. I did not get any shipping details. I got a doubt on this transaction and checked up with payumoney and they have told since you have released the payment to the vendor, you need to take up the same with him and we will not be able to help. Meanwhile, the company representative called me and told that i need to pay rs.10, 000 towards the insurance of this products and i will get back the refund of the second transaction (Rs.12, 350). Since i was not believing this company, i refused to make the payment. Through continuous follow up and torture and emotional talks, the representative convinced me to pay the money to one mr. Naveen saxena's bank account (A/c[protected], ifsc code corp0001796-corporation bank). Phone number -[protected]. I checked up with this gentleman and he confirmed that he is the nominated insurer for this company and he will insure the product on receipt of this payment. I paid rs.100 as a check in his account through neft initially and paid later rs.9900 in the same account. Later, the company representatives called me and told since i have not made a single payment of rs.10, 000, they were not able to invoke the link for my refund and insisted me to pay rs.10, 000 in a single payment which i did on the same day (09/09/2016). The representative told me that he did not receive the 2nd payment amount. Next day, he has called me and told that the payment is received. Since it was received late, he could not activate the reimbursement link and asked me pay further rs.10, 000. They also told that they cannot ship the products till the refund issue is resolved. Having lost almost rs.42, 000, i decided not to pay further. Since i was having a requirement of a laptop, somehow i was lured by the free gift and lost rs.42, 000. But this company is very clever in cheating me. They have looted my hard earned money with proper address, communication and bank details. Request the forum to take up this issue and suggest me the actions to be taken in this regard to resolve the issue. If forum itself can resolve this issue, i will be grateful to the forum for the rest of my life. If this is published and advertised, it will be helpful to other customers in this future.

I use PayU to may my electricity bills. I paid two bills yesterday. One was successfully processed, but site crashed suddenly when I was making payment for second bill. It changed amount from my account but bill was not paid.
Following are details of transaction :

Bill from : http://www.pspcl.in
Date : 15 Jun 2016
Narration : [protected]-PAYUINDIA
Cheque/Ref. No :[protected]
Bank : HDFC

I want you to refund this money back to my account.

Thanks
Harpreet Singh

Sir iam doing transaction with my sbi debitcard through oxigenwallet amount was rs:300/- it seems error was failed but amount was cut in my sbi bank accont plz soive the problem transaction and pos num is mentioned below pos[protected] txn#[protected] date:04-june-2016 time:02:56pm this time the amont was cut my bank account plz solve the problem and refund to my account as soon as passible

Sir,
I have contacted you so many times regarding the delivery of Lal bat Tel.
I have perchase the product of Bhagya Darpan (lal bat tel) on dated 20-3-16.
But the product is not delivered. I am sending the Payment Receipt. Plz. take necessary action.

Payment Receipt
Paid on :[protected]
Payment Id : 97889735
First Name : Vivek
Last Name : Sharma
E-mail Id : [protected]@gmail.com
Mobile Number : [protected]
Alternate Mobile Number : [protected]
Place of Birth : Arki
Address line 1 : Ward No. 3 Manjoo Road Arki Tehsil and P.O. Arki
District : Solan
State : Himachal Pradesh
Pin code : 173208
Father's Name : Ram Chand Shastri
Convenience Fee : 0.0
Amount : 1448.0
Paid Amount
1448.00
Address of the company:
Bhagya Darpan
D 15, 3rd Floor, Prashant Vihar New Delhi 110085, Delhi
Phone: [protected]

10 may 2016 12:11 pm
Payment id :[protected] used for a payment for merchant: www.emore.in status: success
- rs. 1692.9


I do this transaction on payumoney on 10th may but the trasaction was failed and payumoney is a chetere payment gateway they already take my 50000rs they give the payment gateway to the fraud site and they get the commission from the merchant site wich he/she fraud from normal users.. Please be aware when you find the payment gateway using payumoney they all cheateres they all take your money i already cheat by them 50000 rs they also insist you to take their payment gateway for your e-commerce site they also insist me to use their gateway for my e-commerce website.. Please dont use their gateway and they are doing fraud it is their one of the big fraud making payment gateway so they now dont provide any kind of resolutioon and they take your money specially rhaul khanna is the big cheater of payumoney... If you have to varify i give my personal mobile number plz call me [protected] i give the proof if they can proof false they give the proof

Dear Sir/Madam,

This the 15th time in the last two month about the agreement between Pay u Money and us. The service is really very very poor. You, People are not even able to provide even the correct agreement to the seller almost two months are over. today again i have received an agreement which is wrong kindly solve this issue as it is affecting my business now as soon as possible or else i will have to think and start looking for an option. Merchant i'd no. 5405594.

CC at [protected]@payu money

- Darpan Kumar Jain,
Proprietor
All India Admission.
[protected]

Payment ID :[protected]

Customer Released The Payment on[protected] & now its[protected] and we have not received any settlement in our account and when we are trying to contact paymoney they don't even bothers to revert to our emails.

As per the Payumoney FAQ : https://www.payumoney.com/faq_details.html?topic=contact_us

1) How often will I receive my settlement?

The Settlements are done once everyday. So, if there are any payments to be settled, those will be sent to the bank and you will get the deposit into your account

2) What is the payment settlement process at PayUmoney?

After the transaction is successful, the status against that transaction is 'Money with PayUmoney'. Once you have successfully delivered the product to your customer (buyer), you need to click on Release request button against that transaction and upload and enter the dispatch details. Once you request release of funds, the customer receives a notification from PayUmoney and has 3 days to raise his/her concern or to "Release" the payment. Once the customer "Releases" the payment or if the customer doesn't respond at all within 3 days, the funds are released. Once released, the funds are settled the next day.

In our case customer released the payment on[protected] & now its[protected] and we have not received any settlement in our account and when we are trying to contact paymoney they don't even bothers to revert to our emails.