PayUMoney Complaints & Reviews

I also face the same problem please call me on [protected]

We have to lodge FIR compalint against Nitin Gupta CEO of Payumoney.

Anybody help me out for procedure of lodging FIR complaint against PayUMoney.

Please call me on [protected].

Reply from PayUMoney Team,

Beware of PayUMoney

Greetings from PayUmoney!

We regret for the inconvenience caused.

As discussed, the transaction made by you was covered under escrow policy. The policy empowers the buyer either to raise dispute or release the amount to the merchant. As per the records, the amount was released by you to the merchant.Hence, you opted out of the policy.

The amount has already been settled to the merchant. Hence, we are unable to process refund. You may get in touch with the merchant directly.

RECHAGE SHOWING SUCCESS BUT NOT RECIVED

recharge was showing success in your website but amount not recharged 08 Dec 14, 06:56 PM www.rechargeitnow.com ID04713008C4 15870580 200.00 Completed

Worst payment site ever

I have also cheated by PayUMoney.

Please call me on [protected]

(payment Id –[protected].

payment completed bt not yet got my ticket comfirmation message .. so i want my refund

Payumoney — Not Disclosing the Correct requirements and also not giving the correct details and insulting the customer

I wont advise taking payumoney as they don't tell everything clearly and on top of it they insult the customer while speaking really in my 15 years of work experience i have never seen such a pathetic company

Same Incident happened with me.

Below is the detail -

Dear Team,

I have ordered a Samsung galaxy J7 device dated on 27 Jan 2016 (Mail Attached) in Rs.9500/- (payment Id –[protected]. The website details is -https://www.payumoney.com/store/#/buy/alokkumar1234.

As per the Instructions (Mob. [protected], [protected], [protected]) the amount has been released by me and sent to merchant account and the product was about to deliver on dated 3rd feb 2016.

But when I have not received any confirmation mail from the merchant and his mobile is switched off I have called the PayUMoney team on 28th Jan 2016 to block his account, so at least other person will not trap. Instead of helping me PayUMonet executive was convinced me that the Merchant will not run away. We have a full background check up.

But the product was not delivered as committed by PayUMoney team. Now the PayUMoney team are not agree to give me appropriate answer. Even also not telling what are the actions taken against the merchant.

The main motto of the PayUMoney team is to earn percentage of commission on the product sold by merchant without checking any credibility of the merchant.

I have also seen the same post of one more customer on consumer complaint - http://www.consumercomplaints.in/payumoney-b107622 - sagir.bharat on Jan 27, 2016
Instead of learning from the mistakes PayUMoney still on the same track and fooling innocent customer.

Dear PayUMoney team,
As per the discussion to your customer care executive Rahul Khanna/Ritu Singh reply was “ Try to contact to Merchant if they will not give you appropriate answer then under Buyer Protection policy, the buyer is eligible for full refund if merchant fails to provide product/service or order confirmation within 3 business days of this communication.

But it does not seem that PayUMoney team is interested in refunding the amount. I have made the payment because of PayUMoney name associated. I never heard the name Alok Kumar.It is also your responsibility to resolve the problem because you have all details of merchant.

I request you to resolve the issue on priority basis my amount was deducted but the product was not received till now.

Please call me on [protected]

really unfortunate to see facebook and its associate PayU money cheating this way.

Even after 5 days have passed after I raised complaint against you but i have still not received any response from FACEBOOK or PayUmoney for the fraudulent transaction you both have made on my credit card on 7th January'2016. If i don't get positive response from you before 31st January 2016, then from 1st Feb 2016 I will start communicating on Facebook and other social media this entire case on PayUmoney and FaceBook fraud transactions for cautioning people using your paid services.

sincerely hope that you will revert before 31st Jan'16 and refund my money by reversing this transaction on my credit card.

i am deeply hurt by this behavior of both FACEBOOK and PayUmoney. I have lodged official complaint on SBI credit cards to investigate PayUmoney and FaceBook transaction, and for immediate refund of the fraud done by PayUmoney and FaceBook.

I am sorry. It is school fee paid by me. i will withdraw the query immediately. I am sincerely sorry for the inconvenienced caused to you, due to my query.

Thank you for your prompt response and directing me to the right place.

Payumoney — regarding the payment

i have got an offer to recieve samsung galaxy note 3 neo withray ban cooling glasses for free .during the process for payments, i was unable to find the option cash on delivery.so i kindly request you yo do the needful.

know status about product

I have done the payment but till now, product is not delivered. My details are----Payment ID[protected], Merchant order ID-692

i have also been duped by this company, they said their card could be used at MAX, Fortis hospitals and i will get free consultation. it's been more than a month, i raised a reimbursement but no money has been credited to my account against it. I hav ebeen following up every 3-4 days, they always say their system is not working, they will call up in next 10-20 minutes, and they never call. we should get together and file a fraud case against them in consumer court. Please reply on this thread to get together.