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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026

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Address: Chennai, Tamil Nadu, 600045

I tried to book the ticket from merchant RedBus but payment has been made successfully done at the time of
booking thru mobile app through PayUMoney Gateway. But the booking seat not allotted/not confirmed by merchant at the same booking time. the amount has been debited on my bank account.

After several followup with merchant Red Bus, they refunded the dispute money Rs.450/- to PayUMoney

But PayUMoney not ready to refund the dispute money to my bank account. They sent mail that the amount refund in PayUMoney Wallet account. But in my PayUMoney wallet account balance is also Rs.0/-

After several followups also, PayUMoney not responding to my mail and phone calls.

PayUMoney ID: 94225658

Kindly help me to get my dispute money Rs.400/- and refund the dispute money Rs.400/- to my bank account.

Regards
Rajkumar .P

Mar 1, 2016

Complaint marked as Resolved

Dispute amount has been received and problem resolved...&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&thanks

PayUMoney customer support has been notified about the posted complaint.

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Address: 208021

Website: payumoney.in

I make a transaction of rs 100 but transaction failed but they debited money from my account and not refunded my money back

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Address: Belgaum, Karnataka, 590010

I had booked a bus ticket in 4th feb 2016 with sea bird tourist.i received payment confirmation from PayUmoney with payment id 91675413.but sea bird tourists did not receive the money n hence ticket was not booked.later on i requested payumoney to refund my money.

But till now no response.

Mohammed saleem
[protected]

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Address: Guntur, Andhra Pradesh, 522002

Website: www.transmedia.co.in

I paid an amount 515.00 Rs for transmedia technologies P on[protected], but it is unsuccessful. and i got a message cantact [protected]@payumoney.com, but u are not taken any response till now. what i do now, if i a give complaint to cosumer form about this or if you recover my amount.

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Address: Thane, Maharashtra, 421202

Website: www.payumoney.com

Rs. 375/- deducted on 18.02.2016 for purchase of mock test from career power . amount deducted from my hdfc bank account .again one msg recd from payumoney your payment for carrer power is unsuccessful, but same amount not yet transferred to my act and same amount debited from my dedit Card.Please do the needful and remit my amount to my a/c.

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Website: payumoney.com

PayUMoney offers you no protection if the merchant does not send you the product or refuses to send the product. In my case the merchant did not deliver stating that they do not deliver to my area(no mention on merchant site). However, after I informed PayUMoney they have not verified that the merchant has delivered the product and while I've raised a dispute with PayUMoney they have been totally incompetent in resolving this. The merchant has not even responded to PayUMoney emails which should be enough to show the relationship between merchants and PayUMoney.
PayUmoney Complaints:90215810

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Address: 600024

Website: kamala cimemas

On 16.10.2015 we have paid through Pay U money Rs.503/- for Kamala Theatre cinema ticket booking. Transaction failed but money debited from bank account. Till today the money not refunded.Please refund our money.

Transaction id is 72702317 dt 16.10.2015
my contact no [protected]
e mail id : kmlakshmi.[protected]@gmail.com

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Address: Gurgaon, Haryana, 110052

Website: www.payumoney.com

Please do not use payumoney - they have cheated me 10000rs, they ra ehand in glove with merchants and rob ur hard earned money

they donot have any physical offices to report the problem and only call centers, so beware

i had seen multiple cases of fraud and cheating but unfortunately i fell prey to this company, they have other merchants some bignames in online shopping doesnt mean they are clean, any day this companies will vanish, dont shop big amounts and including groupon, shopclues, flipcart one day all this merchants will vanish becuase they are in losses.

iam cautioning all the readers here not to use payumoney if possible pls help me recover 10000Rs

Thank you

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M

Mukesh Gupta1256

from Chennai, Tamil Nadu

Feb 15, 2016

I also face the same problem please call me on [protected]

M

Mukesh Gupta1256

from Chennai, Tamil Nadu

Feb 15, 2016

We have to lodge FIR compalint against Nitin Gupta CEO of Payumoney.

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Address: Bangalore, Karnataka, 560029

Payment ID is 82337894. Electricity bill payment is deducted from my account without my help. Don't like to pay the amount automatically. I would like to close my account and submitted in your website. Let know my account is closed or not and why you have deducted the electricity bill payment of Rs, 242

Kindly assist

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Address: 500042

Website: google

I Booked a bus ticket from hyderabad to visakhapatnam on 19 dec 2015 naveen travels 32 seat no through via.com. but 650rs deducted ticket not confirmed.

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Address: Thane, Maharashtra, 401107

Dear team,

I have ordered a samsung galaxy j7 device dated on 27 jan 2016 (Mail attached) in rs.9500/- (Payment id –[protected]. The website details is -https://www.payumoney.com/store/#/buy/alokkumar1234.

As per the instructions (Mob. [protected], [protected], [protected]) the amount has been released by me and sent to merchant account and the product was about to deliver on dated 3rd feb 2016.

But when i have not received any confirmation mail from the merchant and his mobile is switched off i have called the payumoney team on 28th jan 2016 to block his account, so at least other person will not trap. Instead of helping me payumonet executive was convinced me that the merchant will not run away. We have a full background check up.

But the product was not delivered as committed by payumoney team. Now the payumoney team are not agree to give me appropriate answer. Even also not telling what are the actions taken against the merchant.

The main motto of the payumoney team is to earn percentage of commission on the product sold by merchant without checking any credibility of the merchant.

I have also seen the same post of one more customer on consumer complaint - http://www.consumercomplaints.in/payumoney-b107622 - sagir.Bharat on jan 27, 2016
Instead of learning from the mistakes payumoney still on the same track and fooling innocent customer.

Dear payumoney team,
As per the discussion to your customer care executive rahul khanna/ritu singh reply was “ try to contact to merchant if they will not give you appropriate answer then under buyer protection policy, the buyer is eligible for full refund if merchant fails to provide product/service or order confirmation within 3 business days of this communication.

But it does not seem that payumoney team is interested in refunding the amount. I have made the payment because of payumoney name associated. I never heard the name alok kumar.It is also your responsibility to resolve the problem because you have all details of merchant.

I request you to resolve the issue on priority basis my amount was deducted but the product was not received till now.

PayUMoney customer support has been notified about the posted complaint.

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M

Mukesh Gupta1256

from Chennai, Tamil Nadu

Feb 12, 2016

Anybody help me out for procedure of lodging FIR complaint against PayUMoney.

Please call me on [protected].

M

Mukesh Gupta1256

from Chennai, Tamil Nadu

Feb 13, 2016

Reply from PayUMoney Team,

Beware of PayUMoney

Greetings from PayUmoney!

We regret for the inconvenience caused.

As discussed, the transaction made by you was covered under escrow policy. The policy empowers the buyer either to raise dispute or release the amount to the merchant. As per the records, the amount was released by you to the merchant.Hence, you opted out of the policy.

The amount has already been settled to the merchant. Hence, we are unable to process refund. You may get in touch with the merchant directly.

P

panju

from Bengaluru, Karnataka

May 27, 2016

RECHAGE SHOWING SUCCESS BUT NOT RECIVED

recharge was showing success in your website but amount not recharged 08 Dec 14, 06:56 PM www.rechargeitnow.com ID04713008C4 15870580 200.00 Completed

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Address: 500071

Payment id[protected] done on anduril technologies pvt ltd by this PAYUMN is not done but payment deducted from my account and also i request a complaint on last wednesday (03/02/2016) with the help of Consumer Complaints site. then i got a message from PAYUMN which indicates that transaction has been refunded and it will credited in 3 to 5 days. But upto today the money didn't credited into my account.

Please be assure this.

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Address: Kolkata, West Bengal, 700078

I have made two recharge s of airtel net pack of Rs 23/- but the recharge failed and at the same time the amount hs been debited from my bank account and it hv not been credited yet..The two recharge id's are 92002398 & 92002330...Please credit my account immediately...

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P

Paras DK

Feb 6, 2016

Worst payment site ever

M

Mukesh Gupta1256

from Chennai, Tamil Nadu

Feb 11, 2016

I have also cheated by PayUMoney.

Please call me on [protected]

(payment Id –[protected].

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Address: 365541

I am fulfil all requirement but when submit validation code system shown invalid code even though it is received on my mobile by payu money. please do the needful.

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Address: Khordha, Odisha, 752101

I booked 2 nos of Movies ticket from payumoney from my credit card. An amount Rs 228 deduct from my account and payment ID[protected] but the ticket is not confirm.

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Address: 500071

On 03/02/2016, for book a train ticket from eluru to secunderabad.. am proceeding through BOOKMYTRAIN app... i almost complete my booking and for debiting the transaction amount payment mode directed through this payuMoney after getting OTP password i entered that password then it may also deduct the 314.00 amount from my debit card but the problem is ticket didn't booked. Even this transaction couldn't recorded in my bookmytrain account. According to the payumoney message the transaction id is id[protected]

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Website: Payumoney(redbus)

I booked a ticket from Pondicherry to Bangalore on 29.01.16, dharma transport U18 seat no. Through red bus . but 400rs deducted ticket not confirmed.

PayUMoney customer support has been notified about the posted complaint.

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H

harsh987654321

from Ranchi, Jharkhand

Feb 29, 2016

payment completed bt not yet got my ticket comfirmation message .. so i want my refund

T

texasinf

from Thiruvananthapuram, Kerala

May 23, 2016

Payumoney — Not Disclosing the Correct requirements and also not giving the correct details and insulting the customer

I wont advise taking payumoney as they don't tell everything clearly and on top of it they insult the customer while speaking really in my 15 years of work experience i have never seen such a pathetic company

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Address: New Delhi, Delhi, 110025

Website: www.payumoney.com/store/#/buy/sureshkumar1234

Kind Attn: Mr. Deepak / Mr. Rajiv and Payumoney Team,

Dear Sir / Madam,

With reference to trailing mail below, I would like to pay your attention towards this issue.

I have ordered a Samsung Galaxy J7 device on dated 2nd Jan. 2016 (mail attached) in rupees 10499/- (payment id[protected]. The website detail is https://www.payumoney.com/store/#/buy/sureshkumar1234

As per instruction of Mr. Rajiv (Mob: [protected]) the amount has been released by me and sent to merchant (SURESH KUMAR) account and the product was about to deliver on dated 4th Jan 2016.

But the product was not delivered, as committed by Mr. Deepak (Mob: [protected]) It was delivered till dated 9th Jan. 2016 but not delivered. As per the mail received from Mr. Deepak on dated 8th Jan 2016, he was committed to deliver within two days (mail attached) means on dated 10th Jan 2016 but still it was not delivered. Now both of person are not agree to give me appropriate answer.

Dear Payumoney Team,

As per discussion to your customer care executive your reply was “ Try to contact to Merchant if they will not give you appropriate answer then we will resolve the issue” (mail attached).
But it does not seem you are serious with this issue. I do not know how you can associate with this type o[censored]seless / fraud company.

I have done payment because of you PAYUMONEY. I never heard about SURESH KUMAR COMPANY. If any merchant done wrong dealing with customer it is also your responsibility to resolve the problem because you have all merchant details (account detail etc.).

I request to all of you please resolve the issue as soon as possible my amount was deducted but product was not received till now and no one is talking with me in a proper way.

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M

Mukesh Gupta1256

from Chennai, Tamil Nadu

Feb 11, 2016

Same Incident happened with me.

M

Mukesh Gupta1256

from Chennai, Tamil Nadu

Feb 11, 2016

Below is the detail -

Dear Team,

I have ordered a Samsung galaxy J7 device dated on 27 Jan 2016 (Mail Attached) in Rs.9500/- (payment Id –[protected]. The website details is -https://www.payumoney.com/store/#/buy/alokkumar1234.

As per the Instructions (Mob. [protected], [protected], [protected]) the amount has been released by me and sent to merchant account and the product was about to deliver on dated 3rd feb 2016.

But when I have not received any confirmation mail from the merchant and his mobile is switched off I have called the PayUMoney team on 28th Jan 2016 to block his account, so at least other person will not trap. Instead of helping me PayUMonet executive was convinced me that the Merchant will not run away. We have a full background check up.

But the product was not delivered as committed by PayUMoney team. Now the PayUMoney team are not agree to give me appropriate answer. Even also not telling what are the actions taken against the merchant.

The main motto of the PayUMoney team is to earn percentage of commission on the product sold by merchant without checking any credibility of the merchant.

I have also seen the same post of one more customer on consumer complaint - http://www.consumercomplaints.in/payumoney-b107622 - sagir.bharat on Jan 27, 2016
Instead of learning from the mistakes PayUMoney still on the same track and fooling innocent customer.

Dear PayUMoney team,
As per the discussion to your customer care executive Rahul Khanna/Ritu Singh reply was “ Try to contact to Merchant if they will not give you appropriate answer then under Buyer Protection policy, the buyer is eligible for full refund if merchant fails to provide product/service or order confirmation within 3 business days of this communication.

But it does not seem that PayUMoney team is interested in refunding the amount. I have made the payment because of PayUMoney name associated. I never heard the name Alok Kumar.It is also your responsibility to resolve the problem because you have all details of merchant.

I request you to resolve the issue on priority basis my amount was deducted but the product was not received till now.

M

Mukesh Gupta1256

from Chennai, Tamil Nadu

Feb 11, 2016

Please call me on [protected]

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Address: 122002

Website: www.payumoney.com

They charged my Credit card Rs.15814 instead of Rs.475 as committed by them for ad service.
I had opted for paid service of FB to promote my page Mr.Shiv Khera's Fan Club on 7th Jan 2016. At that time the maximum limit of my payment was set at Rs.474/92 which is still showing the same on FB. But in reality my credit card seems to have been charged for Rs. 15814/18 by you on 7th Jan'16 as per my credit card bill received today. This is really surprising and troubling for me. Kindly immediately reverse this payment and now i am not interested to deal with FaceBook so copying SBI Cards to take action against FaceBook in case you are not correcting this mistake of your with retrospective effect.
the payment seems to have happened thru PayU money from Gurgaon -122002, on behalf of FaceBook on 7th Jan 16.

Jan 27, 2016

Complaint marked as Resolved

I am sorry. It is school fee paid by me. i will withdraw the query immediately. I am sincerely sorry for the inconvenienced caused to you, due to my query.

PayUMoney customer support has been notified about the posted complaint.

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K

KEDAR

Jan 24, 2016

really unfortunate to see facebook and its associate PayU money cheating this way.

K

KEDAR

Jan 27, 2016

Even after 5 days have passed after I raised complaint against you but i have still not received any response from FACEBOOK or PayUmoney for the fraudulent transaction you both have made on my credit card on 7th January'2016. If i don't get positive response from you before 31st January 2016, then from 1st Feb 2016 I will start communicating on Facebook and other social media this entire case on PayUmoney and FaceBook fraud transactions for cautioning people using your paid services.

sincerely hope that you will revert before 31st Jan'16 and refund my money by reversing this transaction on my credit card.

i am deeply hurt by this behavior of both FACEBOOK and PayUmoney. I have lodged official complaint on SBI credit cards to investigate PayUmoney and FaceBook transaction, and for immediate refund of the fraud done by PayUmoney and FaceBook.

K

KEDAR

Jan 27, 2016

I am sorry. It is school fee paid by me. i will withdraw the query immediately. I am sincerely sorry for the inconvenienced caused to you, due to my query.

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Address: Pune, Maharashtra, 411041

Website: payumoney.com

M booking my bus from Indore to Pune with payumoney bt coz of technical problem my 200 Rs are dedicated n den I saw my wallet account it shows 0rs .so u cross check all d details n pls refund my 200 Rs as early as possible

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