Claimed

PayUMoney Complaints & Reviews

3
Updated: Jan 27, 2026
Complaints 3777
Resolved
2133
Unresolved
1644
Contacts

File a complaint to PayUMoney

Having problems with PayUMoney?

File a complaint and get it resolved by PayUMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayUMoney reviews & complaints page 180

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
rajendra1987
from Bhongaon, Uttar Pradesh
Dec 20, 2015
Report
Copy

Address: Dausa, Rajasthan, 303303

Name-rajendra meena debit card se 400 rupees ka transation kiya lekin mere accout se to 400 rupee cum ho gye lekin transation fail ho gaya date=15/12/15 pos70007467 txn#[protected]
PayUMoney customer support has been notified about the posted complaint.

Payment failed but Amount Debited

Payment failed but Amount Debited for my payment ID 24847546Please initiate refund process immediately .
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    diptirani
    from Contai, West Bengal
    Dec 19, 2015
    Report
    Copy

    Address: 721101
    Website: www. payumoney.com

    A miscreant misused my debit card of sbi on 14.08.15 and tranferred the money amounting to rs.15000/- to payumoney with or without their concurrence.But had no registered wallet with payumoney'. On that very day total 17 transactions were made and an amount of rs.47, 968/ from my sbi account . 16 transactions went to other wallets such as mobikwik, freechages, oxigen wallet, atom, payu.In, mixes-payu.In. Mobikwik has refunded me full amount without asking me any question. But others are have taken the stand so that fraud amount is their money, i have no authority over that fraudulent money. They are raising various question. They are reporting we have already rechaged the money. Or saying send email from cyber cell officially directly to them. They are asking me to send bank manager email directly to them. Can i request them to send email directly to them. All these are lame excuses justnot to refund money. But, on 14.08.15 more than one sources reported them that all those transactuons were fraud transactions. Yet, in the interest of some profit and good understanding with hackers/ brokers they quickly recharged the money. It is very dis honest effort just to deceive me. My sbi debit card no was[protected] blocked now) and my sbi acno is[protected]. Please help me to get refund from those dishonest pos managements

    but till now now recover my account please refund my amount to my account

    07 Feb 15, 10:15 PM www.rechargeitnow.com AI[protected] 24040592 175.00 Initiated above details observed at my account but till now recover my amount please refund my amount to my account

    money deducted but order not confirmed

    i'm order one mp3 player from shop clues today money deducted from my account but order not confirmed my payment thiru net banking - ref:[protected]
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      maggyb
      from Ahmedabad, Gujarat
      Dec 19, 2015
      Report
      Copy

      Address: Lucknow, Uttar Pradesh

      Some one who got to know my credit card information till the cvv, made 3 transactions of Rs4000, Rs2000 and Rs2000 without using OTP or Pin or Password. the same person was able to make a transaction of Rs5000 through Vodafone Billdesk without OTP, Pin and Password. Axis bank leaked the info. about my account status to this fraud
      PayUMoney customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        C
        Col K S Johar
        from Mohali, Punjab
        Dec 17, 2015
        Report
        Copy

        Address: Chandigarh, Chandigarh, 160047
        Website: www.sampark.chd.nic.in

        Sir, I have paid electricity bill of Rs 1152.19 paid through my credit card, has already been confirmed by Credit Card citibank vide receipt no 88610640. Kindly cinfirm about the receipt of said money. My email registered [protected]@hotmail.com
        PayUMoney customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Mani chaturvedi
          from Delhi, Delhi
          Dec 15, 2015
          Report
          Copy

          Address: Ghaziabad, Uttar Pradesh, 201005
          Website: www.via.com

          Dear Team, I was booking one flight from Bombay to Goa and i filled all details and payment details with OTP code but transaction is failure so please confirm why are you charging the amount form credit card so please check with merchant and bank and reverse my amount on priority basis.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Srinivas Pottabathini
            from Chennai, Tamil Nadu
            Dec 14, 2015
            Report
            Copy

            Address: 91
            Website: Www.hmda.gov.in

            Transition id 82949169 from my axisbank account money deducted. That is not created to hmda Hyderabad. Pls created to hmda
            PayUMoney customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              harikrishna79
              from Chennai, Tamil Nadu
              Dec 14, 2015
              Report
              Copy

              Website: www.payumoney.com

              There was an offer of 1% cashback will be given for all purchases. I paid my Insurance premium with PayUMoney and thought of availing this offer. But when I paid through PayuMonday, neither there was a discount (or) 1% cashback given. When I contact them now, they are telling no such offer exists. Pl do the needful.
              PayUMoney customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Y
                Yashwant Wagh
                from Erode, Tamil Nadu
                Dec 12, 2015
                Report
                Copy

                Address: Indore, Madhya Pradesh, 581115
                Website: PAYUMONEY.COM

                I had paid the rs 3000 through pay u money website to zenith via company which is advisory company date of payment is 02/12/2015 but the as per policy of pay u money if any problem in services or issues, buyer can stop or take refund his payment within 5 working days issue is that zenith via client or mr anurang shrivastav had given fake information of service of advisory in equity calls. The payment i paid for that service is going to start from the january 2016 but they didnt like that and unfortunately i paid the rs 3000 to zenithvia through pay u money now matter is with pay u money, they are not solving my matter simply they are calling me daily and simply assuring that amount will be refunded like that since 9 days over as per the policy they have refund the amount with 5 days now last option is you sir, my kindly request you sir please do needfully and do something strict action against this fake advisory firms in indore or all over india providing fake calls and information and cheating the peoples over the phone. So many geniue persons had waste there money contact no-pay u money[protected]zenith via-[protected] -my no-
                PayUMoney customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  ramgee_1
                  from Coimbatore, Tamil Nadu
                  Dec 9, 2015
                  Report
                  Copy

                  Address: 122002
                  Website: www.payumoney.com

                  When can you invoke PayUMoney Buyer Protection? Didn't receive the product / service You will get a full refund if you didn't get the product/service within the time promised by the seller Product doesn't match your expectation In case a product does not match your expectation as described while the purchase then PayUMoney dispute team will resolve the dispute
                  PayUMoney customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    ashok budania
                    from Mumbai, Maharashtra
                    Dec 9, 2015
                    Report
                    Copy

                    Address: New Delhi, Delhi

                    Sir!i have paid my Electricity bill of amout Rs. 560 as on[protected]PAYMENT ID[protected]but no bill are paid till date so please refund money my bank account please immidietly refer my bank account ALL INFORMATION MAMTA SAHU BANK A/C NO. [protected](INDIAN OVERSEAS BANK) IFSC CODE-IOBA0001506
                    PayUMoney customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Dinesh kumat
                      Dec 8, 2015
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: New Delhi, Delhi, 110080

                      Though my SBI Card someone has made shopping by payumoney, kindly stop delivery of product of following transaction - POS[protected]. Plz try to contact me on my mail [protected]@gmail.com or ph.-[protected]. Its a request plz do smthing
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Dear Customer,

                      Thanks for sharing your details. We will get in touch with you soon to address your concern at the earliest. Although we would request you not to post your contact and card details publicly but mail us next time at [protected]@sbicard.com.
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Nanda21187
                        Dec 4, 2015
                        Report
                        Copy

                        Address: Coimbatore, Tamil Nadu, 641023

                        Sir, this is Nandakumar I have booked the ticket Coimbatore to Pondicherry last 24th nov. During tat time transaction has been failed due to some network problem still right now I didn't get any money from ur side. I booked both credit card n debit card total amt Rs.750. My mobile number [protected]. Kindly refund my amount. Thank u..
                        PayUMoney customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Somnath18
                          from Kolkata, West Bengal
                          Dec 3, 2015
                          Report
                          Copy

                          Address: 700055

                          While submitting CESC Monthly bill for customer id [protected], double deduction of Rs.1090/- from my HDFC Bank A/C. has been occurred on 04/12/2015. Payment details :[protected] [protected] -- Rs.1090/- & [protected] [protected] -- Rs.1090/-. Please, refund one single amount of Rs.1090/- to my a/c.
                          PayUMoney customer support has been notified about the posted complaint.
                          Please, resolve it quickly.
                          Still money not refunded to my HDFC Bank A/c.

                          No response from PayUMoney.

                          I'm anxious.
                          My contact no. is [protected].
                          Just now, I received one call from [protected].
                          The caller said Refund not possible to my HDFC Bank A/c. from where double deduction is made.
                          Instead, he asked me for my any debit card no.
                          I provided that no. & OTP too received from debit-card bank with a security risk, then he asked for CVV No.
                          But, Bank advises not to disclose CVV No. to any one.
                          After loosing my Rs.1090/- to PayUMoney again I'm feeling worried that money may be debited fraudulently from my Debit card A/C. also.
                          Please, help & pressurise PayUMoney to refund Rs.1090/- by a valid way & look into that no money fraudulently debited from my Debit Card A/c.

                          Fraud Online Transactions

                          POS[protected] PayU Plz cancel this order and refund money to my account
                          Helpful
                          Found this helpful?
                          5 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Sujatha Koonapareddy
                            from Coimbatore, Tamil Nadu
                            Dec 3, 2015
                            Report
                            Copy

                            Address: Hyderabad, Andhra Pradesh

                            Payu money had withdrawn Rs.1463.57 3times though it prompted the transaction to be unsuccessfull for electricity bill payment to Tssounthernpower. I am herewith attaching the photocopy of my bank passbook showing all the transactions made to payu money regarding this issue. Please note that the same amount has been deducted 3 times consecutively for payu money, showing a transaction failure message. I request You to resolve my issue as soon as possible and to revert my money back. Thank You.
                            PayUMoney customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Arulkumar Mudaliar
                              from Ahmedabad, Gujarat
                              Dec 2, 2015
                              Report
                              Copy

                              Address: Gurgaon, Haryana, 122001

                              I have placed an order dt. 03-11-15 to m/s.Askme bazzar for rs.5080/-, but order was cancelled by askme bazar due to non availability of stock to my place. & amount refunded to payumoney. Vide my order id no:ab7026519_p_411806 and payment id 75907186 dt. 03-11-15. But several time i have asked payumoney people to refund the amount, which they have deducted from my credit card, not refunded. I have complained many time but no action still taken. Kindly help me to get my amount refunded.
                              PayUMoney customer support has been notified about the posted complaint.

                              Payumoney — amount debited, ticket not booked in redbus

                              Hi, I had tried to book ticket, but was not successful in it.but amount was deducted from my account. Payment Id is 39981152. Merchant order id is 41087378.kindly refund my amount.
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rashmi V Sawai
                                from Delhi, Delhi
                                Nov 30, 2015
                                Report
                                Copy

                                Address: 110031
                                Website: www.payumoney.com

                                Dear Sir i had purchased some product from F& Y but any other reason my order got cancelled & my money will refund in to my pay u money wallet, On 29.11.15 i make transfer entry from wallet to my bank now my wallet get 0 balance but may bank a/c not get credited please help me out Regards Rashmi [protected] email - [protected]@gmail.com
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  L
                                  LaljeeSah
                                  from Bhusawal, Maharashtra
                                  Nov 28, 2015
                                  Report
                                  Copy

                                  Address: Mumbai City, Maharashtra, 800007
                                  Website: PAYU

                                  1. An amount of Rs 30900/- was fraudulently withdrawn by unknown person through PAYU from my Ac on 17 Oct 15 between 1400 and 1435 hrs. 2. An amount of Rs 2999/- was fraudulently withdrawn by unknown person through FREECHARGE from my Ac on 17 Oct 15 between 1400 and 1435 hrs. 3. Till today i.e. 29 Nov 15, only the following amount have be recovered back to me:- (a) Nil amount from PAYU against due amount Rs 30900/- (c) Rs 2748/- from FREECHARGE against due amount Rs2999/- 4. It is not understood why my money is being recovered back to me despite immediate complaints to SBI, PAYU nd FREECHARGE. It is requested of all concerned to look into my case. These are my hard earned income from pension as a senior citizen. 5. I am enclosing the record of fraudulent transaction once again for your kind reference. With Thanks and Regards Er Laljee Sah
                                  An amount of rs.47, 968 was drawn fraudulently from sbi debit card and miscreants transferred the that money to 7pos managements. The' payumoney' alone received 6 transactions amounting to rs.15000/ on 14.08.15 the other pos
                                  Managements - mobikwik, freecharges, payu.in,, mixs-payu.in,. Atom, oxigen wallet. Out of those poss only mobikwik has refunded my full money and freechargesre - funded me a major portion of my looted money. Very interesting point is that i had no registration either of them on or before 14.08.15. How that money was transferred tothose wallets. Each and every wallet managers were informed by mobikwik that allthose transactions were fraud transactions.in spite of that violating all the alert message, those frau pos managements tried to recharge amount to gain the commission immediately without delay. Now on the basis of my appeal they raising such points that my dead father will not be able to satisfy them for getting refund of my hard earnings. Actually, pos managements have unofficially appointed brokers who steal money from other's debit card and deposit the same to various pos and get some percentage of looted money. I appealed all those pos to refund my money, i filed a fir with local police, i informed midnapur state bank, i informed cyber cell, kolkata, cbi, kolkata, chairman. Sbi. But pos managements are desparate. They behaving with me as if i am a fraud. I have to prove everythings, but i an old govt. Poor pesioner. They have no sympathy, no humanity. My sbi debit card no is-[protected] (blocked now) and my sb a/c no. Is.[protected] with midanapur br., west bengal.
                                  My question is shall i get back my money in my life time? All those miscreants have gathered together to loot rural bengal.. Rbi should think over this matter seriously
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    J
                                    jhumu
                                    from Port Blair, Andaman and Nicobar Islands
                                    Nov 28, 2015
                                    Report
                                    Copy

                                    Address: Kolkata, West Bengal, 700045
                                    Website: www.cesc.NB.in

                                    I have received an acknowledgement slip for successful transaction of Rs. 1590 with reference number[protected] for payment of SD bill through PayUmoney. But I have received two contradictory messages from PayUmoney that my ID 80472252 with www.cesc.NB.in has dropped while another payment ID 80473880 for same amount is successful .. Please let me know the actual status of receipt at you end by return of this mail as I consider your receipt more authentic than through Netbank. Sarbeswar Mitra Consumer No:[protected]
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      RehaanSindhu
                                      from Delhi, Delhi
                                      Nov 26, 2015
                                      Report
                                      Copy

                                      Address: Hisar, Haryana, 125038
                                      Website: www.consumercomplaints.in/new_complaint

                                      On 22/11/2015 i used my credit card for an amount of Rs 909.36 through payumoney. The amount has been deducted from my account but the payment is not made till now to hssc.gov.in My Payment Id is [protected]. Please help. Regards Rakesh Sindhu Mb: [protected]. Complaint category Online Shopping
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        N
                                        NISHANT DHRUV
                                        from Gurgaon, Haryana
                                        Nov 25, 2015
                                        Report
                                        Copy

                                        Address: Ambala, Haryana, 133001
                                        Website: payumoney

                                        On 23/11/2015 i used my hdfc debit card for an amount of Rs 453.64 through payumoney. The amount has been deducted from my account but the payment is not made till now to hssc.gov.in My Payment Id is 79759629. Please help. Regards Nishant Dhruv Mb: [protected]
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit