| Address: | Jaipur, Rajasthan, 302016 | | Website: | www.thetripplanners.com |
Dear Sir/Madam,
I would like to lodge a complaint against for The trip planners, Noida base company, whose contact no is[protected] for doing fraud with customers.
In the company there is Mr. Chirag may be manager (not sure about his designation) called up to my officail no. ([protected]) and informed about the plan and gifts along with it which i asked to send me full mail and other details. Since everything seems fine (company details and package) i opted the plan and paid approx 10 thousand as they do not have option for to do the payment with post delivery the gift our vouchers. Later they said they will be sending gift and trip plan voucher which i did not get till now.
Have spoke to them and asked to cancel the plan on which they said there would be 4% cnacellation charges and rest will refund the money in my bank account in next 45 days. Its been now 90 days after that mail where they agreed to pay the money but till now we havent received the money.
After that when again i tried to reach the manager all customer care are saying that they can not forward my call to manager as well telling that my plan was non cancellable. I am really surprise to know that initial they said that it is refundable and agreed on refund now they are denying it even not taking up the call. As well their mails are not working now.
Would request you to please help me out to refund my money and to take serious action against them as they are simply misguiding customer and doing fraud. I have all evidence in mail where they agreed to pay my money.
Thank you
Regards,
Nishi Kant Asthana
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