[Resolved] PayUMoney — Electricity bill paid to PSPCL not received by merchant

[Resolved] PayUMoney — Electricity bill paid to PSPCL not received by merchant

A ankur1278

Sir, i paid electricity bill to PSPCL with transaction id [protected] of Rs. 363397.00- dt 14/04/2021. as per pspcl such amount not received to merchant. Results i have to face in conveyance and financial loss . Kindly send id and reference with merchant transaction. Because pspcl have not received payment, they have ordered to cut the connection, kindly help me and resolve the issue at the earliest. Was this information helpful? No (0) Yes (0)
Aug 9, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care

from Gurgaon, Haryana

Verified Support

Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.apyu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

ankur1278's [Complaint's author] reply, Apr 30, 2021

Hi!
Via help.payu.in chat it is confirming that this transaction was successful.
Kindly help me with an email id where I can send all the details required by you in your reply.

Or contact me at [email protected]

Regards
Ankur Bansal

ankur1278

Hi!
Via help.payu.in chat it is confirming that this transaction was successful. Screenshot is attached herewith.
Kindly help me with an email id where I can send all the details required by you in your reply.

Or contact me at sriyansh.[protected]@gmail.com

Regards
Ankur Bansal

ankur1278

Some more screenshots for proof of transaction.

PayUMoney Customer Care

from Gurgaon, Haryana

Verified Support

Hi Ankur,

Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team PayU