PayUMoney — Not doing settlement -cheating since so long

HI,

Ticket Id: ZK[protected]
merchant id: 6849368

Try to connect to lot of people, they replaying after a week once and looping someone from the email.
1. Dashboard blocked, not able to login
2. no settlement around 39k

Each representative gave a different reason for this delay. They are explaining like my middle name is not there.
someone telling the old server to here while migrating it happens will resolve. and someone telling adhar photo was blurred.

2nd time no body follow up, no email replay, no phone call.
need to create a discussion.
same thing happening since long, I have furstruated.

Need to take serious action on them. and also they have to pay me 3 times extra for giving me so much frustration and time wasting for me.